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The Daily Claims podcast is where we talk about life as an insurance adjuster from the perspective of property, auto, liability, and workers compensation adjusters. My goal is to bring exciting topics in the world of claims adjusting to people who are working as an adjuster now and to people who are considering a career as a claims adjuster.Subscribe today and tell all of your adjuster friends to check this out. If you need adjusting services, please visit www.auten.claims, and if you are in ...
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Episode #17 - Hurricane Ian - Are Commercial Claims For You?
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We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears to be widespread and severe. Losses to homes and commercial structures will be significant. In this episode, we will focus on handling commercial property losses and how they differ from homeowner claims. ADJU…
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Episode #16 - Drones for Claims Adjusters
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Today we are "flying solo" in our discussion of drone usage for claims adjusting. Drones have grown immensly in thier popularity, but there are dangers associated with drone operation. Additionally, you must be certified with the FAA to use a drone for commercial purposes. Inspections can be done with a drone, and we'll talk about whether or not dr…
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Episode #15 - Depreciation Debate with Chantal Roberts - Part 2 of 2
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Here is Part 2 of our depreciation discussion, where we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. If you missed Part 1, check out Episode #14! Clic…
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Episode #14 - Depreciation Debate with Chantal Roberts - Part 1 of 2
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In this episode, we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. Stay tuned for Part 2 of this interesting discussion! Click here For more information…
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Episode #13 - Bad Faith Landmines with Kevin Quinley - Part 2 of 2
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Today is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 pr…
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Episode #12 - Bad Faith Landmines with Kevin Quinley - Part 1 of 2
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Today is the first part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 pre…
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Episode #11 - Advice For New And Aspiring Adjusters
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Today we’ll be talking with Barry Zalma and Chantal Roberts. Barry Zalma is an internationally recognized expert on insurance, claims, handling insurance, coverage, insurance fraud, and insurance bad faith. He has more than 53 years of practical insurance claims experience as a claims person and insurance coverage lawyer to serve those facing an in…
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Episode #10 - Cows, Carpenters and Canines
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So today is story time! I'll be talking about a farmer, two carpenters, and a bull and how all those individuals and animals relate to dog bite claims in New York state. For this story you can reference two important cases here: Larry Bard v Reinhardt Jahnke Andrea Collier v Charles Zambito Don’t forget to hit that subscribe button quickly, and tel…
One of the most common complaints I get from new or aspiring adjusters is that every time they look at a job listing, it says they need experience. This is common, even for entry-level jobs! Many job postings also state that a Bachelor’s degree is required. So, how do you overcome these challenges if you don’t have any job experience as a claims ad…
Today's episode focuses on two of the most common questions from social media regarding how to become an adjuster. The first question is “Where do I start?” and the second is “How can I find a mentor?” ADJUSTER TRAINING We’ll address both of those questions here and compare the following careers to that of a claims adjuster: Construction Law enforc…
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Episode #7 - ROR's and Non-waivers with Chantal Roberts
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Here is another episode covering all lines of insurance. We talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. This recording was derived from our Clubhouse episode on July 12, 2022, where we discussed all things related to waiver, estoppel, non-waiver agreements, and reservation of rights letters (RORs) ADJUSTER …
We’ll call this episode topic an “All-Lines” subject. Today we’ll talk about mentorship in the claims business. Whether you are a new or an experienced adjuster, you might know something that the person sitting next to you does not yet. ADJUSTER TRAINING Watch for times where someone might need your help, and if you can, and if appropriate, see if …
Today's episode is property claims and more specifically we talk about Xactimate. This estimating platform is often compared to Simsol and Symbility, and many building estimating gurus feel that Xactimate is not appropriate for certain complex losses. ADJUSTER TRAINING We'll push back on this today and discuss how to use Xactimate for complex losse…
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Episode #4 - Workers Compensation in the News
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In this episode, you will hear our hot take on recent news stories about workers’ compensation insurance. The first one is a proposed New York state law causing a bit of a dust-up in Albany. The proposed legislation provides additional benefits for milder injuries and makes an injured worker's ability to seek additional benefits easier. ADJUSTER TR…
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Episode #3 - Liability Claims - Why use an IA?
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Centralized claims operations are commonplace in today's insurance market. Insurance carriers tend to utilize independent agencies. These independent agencies are strewn across a large geographical area. Most often, this area is larger than the insurance company can staff. Since independent agents are covering this immense territory, it only makes …
Today we talk about Assignment of Benefits Agreements, commonly referred to as an AOB. They are used across automobile and property claims and it is a first-party property agreement with a vendor. An AOB allows a policyholder to assign the benefits that they would normally get under their insurance policy to a third party. This allows that third pa…
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Episode #1 - Video recording adjusters in Florida
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In this episode, we'll talk about a Florida decision that allows policyholders to make video recordings of insurance adjusters as they inspect the damage to their property. If you're an adjuster, how would you feel about a policyholder walking around recording every move you make? Why would they do this? What should you do if they pull out a camera…
