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Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management! Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
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LKN will be discussing on various topics related to Profession, Up-skilling followed by Core Talks on ITIL, ITSM, Agile, Scrum and various other Best Practices.
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AI That Works4Me explores how artificial intelligence is changing IT Service Management, Enterprise Service Delivery, and Digital Operations. Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
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AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Dan Turchin
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Welcome to the Itsme Stha podcast, where amazing things happen.
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Share together
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Today we have Cole Knopp to help us re-watch the movie Black Panther.
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ITSM Podcast covering Latest Solutions & Best Practices
Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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The Federal Leader's Playbook is a show for high performers in the public sector who want to understand the big picture trends, innovation, and technology pushing government forward.
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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Explore the cutting-edge world of platform engineering, the backbone of modern software development. The Platform Engineering Show podcast dives into how internal developer platforms (IDPs) are revolutionizing the way teams build, deploy, and manage applications at scale. From streamlining workflows and reducing cognitive load for developers to fostering innovation and enabling seamless collaboration across development, operations, and IT service management (ITSM), we break down the key conc ...
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Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tra ...
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.
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Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Step into the DevOps Sauna with Darren Richardson and Pinja Kujala as they explore Agile and DevOps methodologies. Hear from various industry experts and discover how Agile and DevOps principles can transform any part of your business. The DevOps Sauna ensures you have the latest practices and trends to maintain a competitive edge.
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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Welcome to Unlocking the AI Advantage podcast, the ultimate resource for tech entrepreneurs looking to harness the power of artificial intelligence and drive unprecedented growth in their businesses. If you're an ambitious business owner who understands the potential of AI but struggles with its practical implementation, or if you're an aspiring entrepreneur seeking to kickstart your journey with AI, then this podcast is tailor-made for you. Join your host Ramesh Dontha, a best-selling autho ...
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Podcast by Paul Buffington, Swati Jain, Patrick Schuh
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IT Canvass gives the latest updates on servicenow and tutorials.
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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We're focused on interviewing Subject Matter Experts to help distill the muddy waters of enterprise business solutions.
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frustrating customers with inconsistent or opaque automated responses. Why AI needs the structure and gov…
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Send us a text Darren and Pinja dive into the risks of “vibe coding,” discussing how AI-generated code, supply chain attacks, and typosquatting increase security challenges, and explore practical ways to secure dependencies and prepare for the future of AI-driven development.
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Send us a text Your next customer might be an AI agent - and it doesn’t care about your brand story, influencer campaigns, or emotional hooks. 🧠 Logic > Loyalty: AI agents prioritize structured data, availability, and value - not lifestyle branding. 📊 If your product info isn’t machine-readable, it might as well not exist. 🔁 M2M commerce is coming …
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🌟🔍 The Future of Healthcare Is Here: AI That Detects What Doctors Miss🏅
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Have you heard about AI’s role in diagnosing rare medical conditions better than doctors? Did you know AI uncovered viable sperm after 18 years of failed fertility attempts? Are you curious how brain-computer interfaces are helping patients play games or speak again, just by thinking? Are you ready for AI to prevent deadly heart conditions before s…
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AI by the Numbers: What Every Leader Needs to Know in 2025
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Send us a text AI is no longer “nice to have”—it’s reshaping business, society and the planet at breakneck speed. Here are the hard facts you need to guide strategy today: • Mass Adoption: • 78% of organizations report using AI in 2024 (vs. 55% in 2023). • 55% of U.S. consumers “regularly” interact with AI tools. • Market Explosion: • Valued at $63…
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344: Can Decentralized AI Fix Banking? Crypto, Brain OS, and the Future of Finance with Paolo Ardoino, Tether CEO
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Paolo Ardoino is the CEO of Tether, the company behind the ticker symbol USDT, the world’s largest stablecoin. He also serves as CTO of the cryptocurrency exchange Bitfinex and co-founded Holepunch, a platform for peer-to-peer applications. Ardoino holds a Master’s in Computer Science from the University of Genoa and is one of the most visible prop…
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Education Sector - Industrial Revolution
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Send us a text Patrick Debois, known as the father of DevOps, joins Darren Richardson and Pinja Kujala to discuss the future of software development, the evolving role of AI in the SDLC, and how developer experience and human judgment fit into an increasingly automated world.By Eficode
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Microsoft just told its employees: AI isn’t optional anymore.
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Send us a text 🚀 Microsoft just told its employees: AI isn’t optional anymore. But here’s the twist 👉 the future isn’t just AI-savvy—it’s human-smart. In this week’s AI That Works4Me, we explore why success now depends on hybrid skills: 🤖 AI literacy + 🧠 critical thinking + ❤️ empathy = your future-proof formula. 2025 ©️ Works4Me BV…
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124. 2025 Global IT Experience Benchmark: Uncovering the 13 % of Tickets Behind 80 % of Lost Productivity
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Launched in May at London’s iconic The Gherkin tower, HappySignals’ Pasi Nikkanen sits down with benchmark lead Sakari Kyrö to unpack the brand-new 2025 Global IT Experience Benchmark Report. Together, they explore why employee-focused support still tops the happiness charts, how finance services can be both the happiest and the slowest, and why re…
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Send us a text Agentic AI isn’t just automation on steroids—it’s decision-making reimagined. This week, we explore how AI agents can think, act, and collaborate like real team members. 🧠 Inspired by McKinsey’s bold take on treating AI as “corporate citizens”, we ask: Should AI have a seat at the decision-making table? How do you assign it a role, a…
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343: Can AI make anyone a developer? The changing role of coders with Kyle Daigle, GitHub COO
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Kyle Daigle is the Chief Operating Officer at GitHub, the world’s largest host of source code with more than 100 million developers and 420 million repositories. He joined GitHub in 2013 and later served as VP of Strategy and Chief of Staff to the CEO, playing a key role in the company’s 2018 acquisition by Microsoft. Kyle is also the public face o…
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8 Principles of AI Leadership You Can’t Afford to Ignore
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Send us a text Forget shiny features - AI is now infrastructure. But here’s the kicker: most AI projects don’t fail because of bad tech… 💥 They fail because leadership is stuck in the past. In this episode, we break down: ✅ What makes AI leadership modern ✅ Why your org chart might be your biggest blocker ✅ And how to shift from ‘AI as a tool’ to ‘…
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Industry 4.0 - Episode 2 - Financial Sector
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Industry 4.0 - Episode 2 - Financial Sector
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Inbox Revolution: How GenAI is Rewriting Email as We Know It
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Send us a text In this episode of AI That Works4Me, we tackle the tool we all love to hate — email. Generative AI is finally modernizing our inboxes, and we’re here to break down how to prompt it well, avoid common pitfalls like hallucinations, and use it to write faster, clearer, and smarter. We’ll share practical examples, time-saving hacks, and …
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Visionaries, Rebels and Machines with Jamie Dobson
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Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala sit down with Jamie Dobson to explore his new book Visionaries, Rebels, and Machines—a high-energy journey through the breakthroughs and lucky accidents that pushed technology from steam engines to today’s AI-powered cloud. Learn how adopting AI-led DevOps practi…
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Ep. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-Lindh
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The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares h…
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Why teach kids to code when AI can do it for them?
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Send us a text Here’s why — and it’s five solid reasons: Critical Thinking Still Matters 🧠 Coding teaches logical reasoning, problem-solving, and ethical decision-making — things AI can’t do for us. Skills That Translate 🛠️ Learning to code builds the foundation for understanding AI systems, not just using them. Digital Agency 💡 If you want the nex…
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Why do so many ITSM rollouts stall after implementation
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We’re excited to introduce ITSM That Works4Me, the podcast where seasoned ITSM pros, consultants, and leaders share their real successes - and hard-earned lessons. In Episode 1, we uncover why so many ITSM rollouts stall: from a lack of strategic alignment and change management to an overemphasis on tooling.…
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342: From Reaction to Reflection: Philosopher Anders Indset on AI, Consciousness, and the Path to the Singularity
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Anders Indset is a Norwegian philosopher, author, tech investor, and former Olympic handball player often called “the business philosopher.” He is the founder of the Global Institute of Leadership and Technology and chairman of Njordis Group, a venture firm focused on the intersection of humanity and exponential technologies. Anders has invested in…
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Redesigning Workflows for Autonomous Agents
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Send us a text ✅ Map your high-frequency processes ✅ Replace manual approvals with policy-driven checks ✅ Shift from serial handoffs to parallel execution ✅ Build robust observability & human-in-the-loop controls ✅ Deploy agents gradually—think “interns” No hype. No vaporware. Just actionable strategies to make AI agents plug-and-play in your organ…
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What's Next - Industrial Revolution 4 and 5
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Zero to Production: Building AI Agents that Work
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Send us a text In this episode of AI That Works4Me, we break down Krish Tiwari’s definitive guide to AI agent development. From defining agent behavior to picking the right framework, containerizing for production, and guarding against misuse - this is your fast track to building scalable, reliable AI agents. 2025 ©️ Works4Me BV…
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AI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)
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In honor of National Safety Month, this special compilation episode of AI and the Future of Work brings together powerful conversations with four thought leaders focused on designing AI systems that protect users, prevent harm, and promote trust. Featuring past guests: Silvio Savarese (Executive Vice President and Chief Scientist, Salesforce) -List…
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AI Agents: The Next Cybersecurity Nightmare?
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Send us a text 🎙️ AI is transforming security—but not always for the better. In this week’s podcast, we unpack the risks behind AI-powered phishing, machine identities, deepfakes, and the rise of shadow AI. 🔐 Featuring insights from CyberArk’s Clarence Hinton via Computerworld, we explore why so many orgs are deploying AI… without the guardrails. 💡…
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341: How AI is Changing Education: The Future of Accessible Learning with Marni Baker Stein, Coursera CCO
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Marni Baker Stein is the Chief Content Officer at Coursera, the global learning platform with over 175 million learners and partnerships across 6,200 campuses, businesses, and governments. She leads Coursera’s content and credential strategy and manages global partner relationships. Before joining Coursera, Marni was Chief Academic Officer and Prov…
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Send us a text Celebrating the 200th episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala are joined by longtime Eficodeans, Ilari Nurmi, Henri Hamalainen, and Marko Klemetti, to reminisce and celebrate the history of Eficode and the company's 20th anniversary. NOTE: This episode was recorded to celebrate our company’s 20th anniv…
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How leading organizations are strategically navigating the AI revolution.
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Send us a text In this episode of “AI That Works4Me,” we dive into how organizations can strategically navigate the AI revolution. From the UK FCA’s AI sandbox with NVIDIA to Klarna’s evolving workforce model, we examine how regulation, innovation, and reskilling must go hand-in-hand. We also explore NVIDIA’s AI fraud detection infrastructure, the …
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Gen AI 2025: Power, Trust & the Rise of Everyday Agents
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Send us a text From power grids to gender gaps, and from smartphones to sentient assistants — generative AI is reshaping our world faster than ever. In this week’s episode, we break down Deloitte’s latest insights on the transformative impact of gen AI across sectors: ⚡ The energy dilemma: Gen AI’s hunger for power is pushing data centers — and our…
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340: Critical Thinking over Code: Tess Posner, AI4ALL CEO, on Raising Responsible AI Leaders
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Tess Posner is the CEO and founding leader of AI4ALL, a nonprofit that works to ensure the next generation of AI leaders is diverse and well-quipped to innovate. Since joining in 2017, she has focused on embedding ethics, responsibility, and real-world impact into AI education. Her work connects students from underrepresented backgrounds to hands-o…
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Send us a text In this episode of the DevOp Sauna, Darren Richardson and Pinja Kujala are joined by Magnus Sundset, who gives an in-depth look into the origins of IT service management and how the latest tools and principles will affect it in 2025. Learn how mastering ITSM improves service delivery in your organization: https://www.eficode.com/mast…
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AI as Your Companion, Not Your Replacement
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Send us a text AI as Your Companion, Not Your Replacement," challenges common assumptions about generative AI usage. While many anticipated AI primarily handling technical and creative tasks like coding or copywriting, recent studies, particularly one cited from Harvard Business Review, reveal a different trend. People are predominantly using AI fo…
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339: AI Anxiety and Burnout: Brian Elliott, Work Forward CEO, on Building Trust in the Workplace
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Brian Elliott is one of the most recognized future of work thought leaders and the CEO of Work Forward, where he advises senior leaders on how to build better organizations. A former senior executive at Slack, Brian is also the bestselling author of How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives. His insights have b…
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Send us a text As AI accelerates, we’re witnessing a pivotal moment in its relationship with society and the economy. In the UK, financial regulators are bridging innovation and oversight through a controlled “AI sandbox” — an experiment in combining speed with safety. Meanwhile, leaders like Klarna’s CEO warn of potential recession as white-collar…
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Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk
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Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk
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Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala discuss the latest stories and developments in the DevOps space in May 2025, including Klarna, Microsoft, OpenAI buying Windsurf, and new legal legislations such as the Take It Down Act and European Vulnerability Database. Learn how to adopt the best DevOps pract…
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Orchestrating Chaos – The Power of End-to-End Process Automation
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Send us a text Orchestrating Chaos – The Power of End-to-End Process Automation In this episode of AI That Works4Me, we unravel one of the most urgent challenges facing digital enterprises today: how to move from disconnected tools to fully orchestrated processes that work together. You’ve likely invested in powerful automation tools - RPA bots, AI…
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Is Platform Engineering just for the Kool Kids?
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Platform engineering is undoubtedly one of the hottest trends in IT today, rapidly gaining traction among organizations deeply embedded in DevOps practices or cloud-native architectures. According to recent insights published by Futurum Group, platform engineering is increasingly appealing to vendors focused on Kubernetes, security, and artificial …
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338: From Extraction to Understanding: Martin Goodson, CEO of Evolution AI, on Why AGI Is The Wrong Goal
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Dr. Martin Goodson is the founder and CEO of Evolution AI, a company he launched in 2012 to apply deep learning to optical character recognition (OCR). The company has received one of the largest AI R&D grants ever awarded by the UK government, along with investment from First Minute Capital. A former scientific researcher at Oxford University, Mar…
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"They said it took too long to get things done in ServiceNow"
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We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - …
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Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala discuss DevOps itself, covering its history, impact, and whether we'll need to change the name of this podcast in the future. Adopt the best practices for success by driving software delivery performance with a DevOps transformation: https://www.eficode.com/devop…
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⚡ The AI Era is Here: Are your skills ready for the shift? 🚀
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How do you see AI reshaping the workforce in your industry? What’s one way you’ve already used AI to enhance your daily work? Are you more worried about job replacement or excited about the possibilities for job enhancement with AI? What would you do with your saved time if your job was partially automated? What new skill are you currently learning…
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Behind the Build: What It Takes to Create a ServiceNow App That Sells with Elliot West
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What does it take to go from a great idea to an app that catches the attention of a tech giant? In this episode, Farrah sits down with Elliot West—ServiceNow veteran, app creator, and accidental tech entrepreneur—to unpack the journey of how a side project evolved into a game-changing platform now owned by ServiceNow. With over 15 years of experien…
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Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple
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Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it. In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused, AI-ready monitoring system. He explains how they cut through the noise, rebuilt escalation chains, and shifting fr…
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337: Will AI automate legal work? The future of lawyers with Scott Stevenson, Spellbook CEO.
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Scott Stevenson is the CEO and co-founder of Spellbook, a legal tech company transforming how attorneys review contracts with AI. Since launching in 2018, Spellbook’s AI copilot has been adopted by more than 1,700 legal teams and helps review over a million contracts annually. Scott recently led the company through a $20 million Series A backed by …
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Send us a text In this episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala discuss and debunk the infamous question, "Is Agile dead?", highlighting how Agile is utilized in organizations today and how important it remains. Master Agile development and collaboration within your teams using the best practices and principles: https…
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Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)
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To coincide with International Human Resources Day (May 20th), this special compilation episode of AI and the Future of Work explores the promises and pitfalls of AI in hiring. HR leaders are under pressure to innovate—but how can we automate hiring ethically, avoid bias, and stay compliant with evolving laws and expectations? In this episode, we r…
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336: What Comes After Code? JAMstack, AI Agents, and the Open Web with Matt Biilmann, Netlify CEO
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Matt Biilmann is the CEO and co-founder of Netlify, a platform that has raised over $200M to reshape how websites are built and deployed. A key figure in the open source web development community, Matt helped popularize the JAMstack architecture to improve performance and streamline developer workflows. Before launching Netlify in 2014 with Christi…
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Secrets of an elite ServiceNow talent manager
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New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massiv…
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⚡ How AI-Driven ITSM for Small Businesses Is Changing Everything! 🚀
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If budget weren’t an issue, what AI tool would you implement first in your business? What’s stopping your team from going all-in on AI for IT? Are XLAs the new gold standard for service performance? What’s your take on Experience-Level Agreements (XLAs)? Are they the future of customer satisfaction? Do you trust AI to deflect tickets and reduce sup…
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