Best Kevin Metzger Podcasts (2024)

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Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes 17:55

2h ago17:55

17:55

Send us a Text Message. In this special edition reviewing 50 episodes of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger take a moment to celebrate a significant milestone. The duo reflects on their journey from the podcast's inception in March 2023 to their 50th release in August 2024, sharing insights into the evolutio…

1
Customer Success Playbook Podcast Season 2 Episode 28 - Five9 - Partner Success 28:23

4h ago28:23

28:23

Send us a Text Message. In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger delve into the often-overlooked realm of Partner Success within the SaaS industry. Joined by Pauline Van Backle, Partner Success Manager, and Karen Siddiqi, Senior Director of Partner Success at Five9, the discussion explores the s…

1
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method 37:04

6d ago37:04

37:04

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Irit Eizips, a world-renowned expert in customer success strategies and the mastermind behind Keep Your Customers. With accolades, including Top Customer Success Strategist of 2024 and induction into the CX Hall of Fame in …

1
Episode 666: Richard Metzger 50:47

9d ago50:47

50:47

Magick Show bills itself as a “masterclass in modern occultism.” It’s hard to argue with the tagline. Richard Metzger is in his element interviewing dozens of experts on different aspects of the occult, in a bid to contextualize the centuries-old phenomenon for the modern moment. Metzger is the man for the job. At the turn of the century, he served…

1
Episode 665: Duglas Stewart (BMX Bandits) 48:16

6d ago48:16

48:16

Dreamers On The Run marks BMX Bandits' 12th LP since the group was founded in the mid-80s. The record finds Duglas Stewart expanding his musical ambitions a 10 years after he began work on the project. The intervening decade was difficult on both Stewart and the world at large, making this latest release a true triumph for one of Scotland's most en…

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Customer Success Playbook Podcast Season 2 Episode 26 - Kevin Maufer - Ideal Customer Profile 28:55

7d ago28:55

28:55

Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Kevin Maufer, Principal Consultant and Fractional Leader at CX Services. With over 25 years of experience in customer-facing roles, Kevin shares his expertise on the critical importance of defining and aligning o…

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Episode 664: Brendan Canty (Messthetics, Fugazi) 52:23

10d ago52:23

52:23

During our conversation, Brendan Canty makes it clear that he has no interest in revisiting the past. It's not bad blood. If anything, it's his continued relationship with his former Fugazi bandmates that keeps the band from doing the reunion thing. They simply like each other too much. Case in point, the The Messthetics, which reunites the drummer…

1
Customer Success Playbook Podcast Season 2 Episode 25 - Swati Garg - CS Leaders 24:48

14d ago24:48

24:48

Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interviewed Swati Garg, a renowned entrepreneur and thought leader in customer success (CS). The discussion delved into the evolving role of CS leaders, highlighting the shift from reactive to proactive strategies, the increa…

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Episode 663: Brent Rademaker (of Beachwood Sparks) 1:00:56

18d ago1:00:56

1:00:56

What's a dozen or so years between friends? 2012's Tarnished Gold found Beachwood Sparks in fine form. Eleven years had passed since the band's first two records were released within a year of each other. It was a reunion of sorts, though this time 12 years would pass before the Los Angeles group reunited. Released earlier this month, Across the Ri…

1
Interview with Jake Murphy of Beyond All Hope 45:21

26d ago45:21

45:21

The Breakdown Jake Murphy, a solo artist from Denver, shares his journey of becoming a solo artist and creating music. He started his music career in a band in Oklahoma and later moved to Denver to pursue his solo project. Jake collaborates with Tyler Ruhl and Elliott Post to create the instrumental tracks for his songs. He records the vocals himse…

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Rasing the Bar: Lift The Curse delivers Quantity and Quality 1:07:31

28d ago1:07:31

1:07:31

The Breakdown In this episode of the ATX Metal Podcast, Ryan Rayle interviews the members of Lift the Curse, an alternative heavy rock band based in Austin, Texas. The band consists of Jon Yadon Jr. on guitar, and Ryan Hegefeld on guitar and vocals. They discuss their background, the formation of Lift the Curse, their songwriting process, and their…

1
Customer Success Playbook Podcast Season 2 Episode 24 -Alok Shulka - FunnelStory 33:15

21d ago33:15

33:15

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Alok Shukla, co-founder of FunnelStory, to discuss how AI and data analytics are revolutionizing customer success. FunnelStory is a platform that provides product funnel intelligence to optimize conversion, adoption, renewa…

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Episode 662: Joe Bonamassa 31:28

25d ago31:28

31:28

At 12, Joe Bonamassa was opening for the BB King. Twelve years later, his career was a at a crossroads. He's been through a pair of major label deals and suddenly found himself tasked with releasing his third album on his own. "There was no plan B," the guitarist says. Blues Deluxe, which celebrated its 20th anniversary last year, was precisely the…

1
CSP S2 E23 - Rachel Provan - Imposter Syndrome 24:13

30d ago24:13

24:13

Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter …

1
Episode 661: Tracy Bonham 49:21

1M ago49:21

49:21

Like many of us, Tracy Bonham's been through it over the last couple of years. Her latest single, “Damn The Sky (For Being Too Wide)," processes some of those feelings of isolation and disconnect. It's also her first studio release since 2017's Modern Burdens, which found the musician reconnecting with the debut album that put her on the map back i…

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Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu 29:05

1M ago29:05

29:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration…

1
Episode 660: Dent May 47:16

1M ago47:16

47:16

The Ukulele was a gimmick, as Dent May is the first to admit. It did the trick on the Mississippi-born musician's second album, The Good Feeling Music of Dent May & His Magnificent Ukulele. The LP -- his first for the Animal Collective-run Paw Tracks -- established May as a musical force. These days he continues his hunt for the perfect pop song. N…

1
Ep. 14: Accurate Dimensions Affect the Bottom Line with Todd Polen of OD & Glenn Zalusky of Rice Lake Weighing Systems 21:32

1M ago21:32

21:32

Every inch counts when it comes to shipping, and accurate dimensioning can tip the scales in your favor. When weighing options, precise pallet dimensioning can make shipping faster and more efficient while reducing surprises on the final bill. Host Jonathan Betz is joined by Todd Polen, Vice President of Pricing Systems at Old Dominion, and Glenn Z…

1
Vensutra: This Side Show You Don't Want to Miss 1:04:10

1M ago1:04:10

1:04:10

The Breakdown In this episode of the ATX Metal Podcast, Ryan sits down with the band Venustra. The band has a unique theatrical show and incorporates elements of shock rock, Japanese visual Kei, and swing music into their sound. They have faced challenges in defining their genre but strive to create a bigger sound that sets them apart from other ba…

1
Episode 659: Leela Corman 40:44

2M ago40:44

40:44

Prior to Beat the Champ, Leela Corman hadn’t drawn much wrestling. The 2015 record would be the first two Mountain Goats covers drawn by the cartoonist. Corman’s passion for bodies in motion would resurface in this April’s Victory Parade, as wrestling plays a key role in the World War II era graphic novel. The book tells the story of personal and s…

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Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings 28:15

2M ago28:15

28:15

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a compa…

1
Episode 658: Jim Skafish 1:04:00

2M ago1:04:00

1:04:00

It’s not easy being a pioneer, but Jim Skafish came out of the gate swinging. In the late-70s, the Chicago musician became the first American signed to Miles Copeland’s hugely influential IRS records. His band’s first LP, 1980’s self-titled Skafish, failed to catch fire, owing to delays and poor production. Three years later, Conversations, was met…

1
Bat City Black Metal Fest: A chat with Eamon Danzig 43:45

2M ago43:45

43:45

The Breakdown In this episode of the ATX Metal Podcast, Ryan sits down with Eamonn Danzig, one of the creators of the Bat City Black Metal Fest. They discuss the origins of black metal, the message behind the festival, and the efforts to promote inclusivity and distance the genre from its tainted past. The festival will feature eight bands, live sw…

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Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord 33:18

2M ago33:18

33:18

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter sha…

1
Episode 657: Kevin Huizenga 47:30

2M ago47:30

47:30

This year, Drawn & Quarterly is reissuing Curses. Now 20 years old, the book represents Kevin Huizenga at his finest. The book features a collection of stories united by the cartoonist's long time lead, Glenn Ganges, exploring history, fiction, folk tales and more, backdropped against a seemingly mundane suburban midwestern backdrop. It presents a …

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Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik 20:33

2M ago20:33

20:33

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabl…

1
Episode 656: Will Turpin (Collective Soul) 28:24

3M ago28:24

28:24

Over the decades, Collective Soul has managed to avoid many of the pitfalls that torpedoed their contemporaries. The Georgia-based band saw a quick rise in the early 90s, on the backs of hits like "Shine" and "December." More than 30 years on, the band remains as solid a unit as ever, have maintained an extraordinarily consistent lineup. Longtime b…

1
Customer Success Playbook Season 2 Episode 18 - Week in review 9:19

2M ago9:19

9:19

Send us a Text Message. Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave …

1
Ep. 13: Packaging Sciences: Exploring the Future with Clemson Univ.’s Dr. Greg Batt & Geoff Stephany of OD 27:38

2M ago27:38

27:38

Whether you are shipping across the country or around the world, the right packaging makes all the difference. As the emphasis on sustainability intensifies, the industry is rapidly evolving, with data playing a vital role. But cost and fragility of freight are factors that need to be considered. Host Jonathan Betz is joined by Dr. Greg Batt, an As…

1
Episode 655: Bruce Sudano 47:16

3M ago47:16

47:16

The most recent stage of Bruce Sudano’s career began in earnest just over a decade ago. His wife and long-time creative partner, the legendary Donna Summer, passed in 2012. With their children now grown, Sudano restarted his solo career. The move, he notes, felt like nearly restarting a decades-long musical journey from scratch. Hosted on Acast. Se…

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Customer Success Playbook Season 2 Episode 17 - Week in Review 25:28

3M ago25:28

25:28

Send us a Text Message. Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qua…

1
Episode 654: Pearl Harbour 49:39

3M ago49:39

49:39

It's been a hard few years for most of us, but Pearl Harbour has managed to stay positive throughout. It's no small feat, given struggles with lung cancer that have indefinitely sidelined her singing career. The musician recently penned linear notes for the re-issue of her great unsung 1980 rockabilly LP, Don't Follow Me, Im Lost Too. The album fea…

1
Customer Success Playbook Podcast Season 2 Episode 16 - Pulse Recap 19:46

3M ago19:46

19:46

Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Conference. The episode covered his experiences from networking events to insightful sessions on AI and customer success strategies. Highlights included discussions on Gainsight’s roadmap, inn…

1
Episode 653: Louis Cato 51:35

3M ago51:35

51:35

In Summer 2022, Jon Batiste left his longtime role as band leader for Stephen Colbert's Late Show. Longtime bandmate and sometime replacement Louis Cato stepped into the role, breathing new virtuosic role As Colbert noted at the time, "Give him an afternoon, he'll learn how to play Mozart on a shoehorn." Cato joins us to discuss his journey, music …

1
Your Per Diem is 3 cigarettes: Dave Perry's rising success with Fear of Water 1:03:04

3M ago1:03:04

1:03:04

The Breakdown In this conversation, Ryan interviews Dave Perry of Fear of Water. They discuss various topics including the music industry, radio stations, and the success of Fear of Water's music. Dave talks about the secondary market for radio stations and how they have embraced his music. He also shares his experience with imposter syndrome and t…

1
Episode 652: Nate Powell 59:23

3M ago59:23

59:23

The term "love letter" is criminally overused in this industry, but you'd be hard pressed to find a more appropriate phrase for Fall Through. The book finds cartoonist Nate Powell reconnecting with the punk rock touring days of the 90s. Before his career as a cartoonist, Powell played in bands, including his time as one of the longest tenured membe…

1
Episode 651: Brian Harnetty 48:56

3M ago48:56

48:56

The Workbench is an ode to the power of objects. The EP is the celebration of the titular possession Brian Harnetty inherited when his father passed. It's an tribute to a man who could seemingly "fix anything," a trait the musician admits he did not inherit. The younger Harnetty is, however, a whiz at creating songs with his hands, incorporating a …

1
"I Got that Radio Face": A sit down with Glass Grinder 1:14:29

3M ago1:14:29

1:14:29

The Breakdown: Glass Grinder is a metal band from Austin, Texas that combines elements of grindcore, deathcore, and heavy metal. They aim to stand out by not being confined to a single genre and experimenting with different styles. The band started as a three-piece improvisational group and eventually evolved into a five-piece band. They have relea…

1
Customer Success Playbook Season 2 Episode 15 - The week in review 16:14

3M ago16:14

16:14

Send us a Text Message. In the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week filled with personal anecdotes, customer success strategies, and community-building within the industry. Key discussions included the power of root cause analysis in business operations, the significance …

1
Local Bands and Attention Spans: Say Hello to Josh Arnold 38:44

3M ago38:44

38:44

The Breakdown: In this episode of the ATX Metal Podcast, Ryan and Josh discuss their foray into the world of reaction videos and their love for metal music. Josh, also known as Drifter Voyages, is a metal reaction content creator on YouTube and the frontman of a metalcore band. They talk about what they look for in reaction videos, their favorite e…

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Episode 650: Stephin Merritt (Magnetic Fields) 39:46

4M ago39:46

39:46

September marks 25 years since the release of 69 Love Songs. The landmark triple-album cemented frontman Stephin Merritt's states as one of the finest songwriters of his generation. A quarter-century later, the songs don't always come as easily to Merritt. At his most prolific, however, the musician wrote more than enough to carry him through the r…

1
Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso 49:21

4M ago49:21

49:21

Send us a Text Message. Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the…

1
Episode 649: Tracyanne Campbell (Camera Obscura) 47:51

4M ago47:51

47:51

Ten years is forever in the rock world. There were times it seemed Camera Obscura might never return. The 2015 death of longtime keyboard player Carey Lander put the group’s future in limbo. For the first time since the mid-90s, the band went on indefinite hiatus. An invitation to perform at the Belle & Sebastian curated Boaty Weekender cruise brou…

1
Interview with A Means To An End 1:07:31

4M ago1:07:31

1:07:31

The Breakdown: A Means To An End is a metalcore band from Corpus Christi, Texas. The band has been together for about eight or nine years, but started taking their music seriously about five years ago. The band consists of Storm Galindo on guitar and vocals, Noah Delos Rios on vocals, Ralph on drums, and Kyler on bass. They describe their sound as …

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Customer Success Playbook Season 2 Episode 13 - This week in CS 1 19:23

4M ago19:23

19:23

Send us a Text Message. Summary: In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends: Increasing Importance of CS: The surge in attendance at CS events like the Totango Summit reflects the growing …

1
Episode 648: Emel Mathlouthi 43:45

4M ago43:45

43:45

For our conversation, Emel Mathlouthi popped into a Brooklyn coffee shop. It’s a little cacophonous, but also a fitting microcosm of the city she now calls home. The musician moved to the States after a stint in Paris, but a part of her home country of Tunisia always remains close. As she broadens her cultural and musical horizons, the North Africa…

1
Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI 27:18

4M ago27:18

27:18

Send us a Text Message. Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclus…

1
Special Episode - CSP Anthem Rock 1 1:27

4M ago1:27

1:27

Send us a Text Message. Tune in and listen to our new special episode Customer Success Playbook Anthem Rock 1. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitter - @CS_Playbook You can find Kevin at: Metzgerbusiness.com - Kevin's person web site Kevin Metzger on Li…

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Episode 647: Mary Timony 52:57

4M ago52:57

52:57

Fifteen years is forever in the world of popular music. But the number doesn't tell the whole story. While it's been a decade-and-a-half since Mary Timony released her last solo record, the low-key guitar god has been plenty busy. She's released a pair of albums as part of Ex Hex, a record with indie rock supergroup Ex Hex with members of Sleater K…

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Customer Success Playbook Season 2 Episode 11- LinkedIn Topics 17:04

4M ago17:04

17:04

Send us a Text Message. In the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon and Kevin Metzger, delved into crucial strategies for enhancing customer success metrics, leveraging LinkedIn insights, and understanding the multifaceted aspects of leadership and data-driv…

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