Best Legalservicedelivery Podcasts (2024)

1
A national strategy for civil justice: Going beyond the known 38:17

2y ago38:17

38:17

In episode no. 90, my guest is Bridgette Toy-Cronin, Director, Civil Justice Centre, Co-Director, Otago Centre for Law and Society and Senior Lecturer, Faculty of Law, University of Otago. We cover: The access to justice issues in Aotearoa New Zealand; Key aims of the ‘Wayfinding for civil justice’ project; How the project commenced at the start of…

1
From startup to acquisition – one family lawyer's journey of innovation 44:54

2y ago44:54

44:54

In episode no. 89 my guest is Fiona Kirkman, CEO and co-founder of FamilyProperty. We cover: The functionality of expert system FamilyProperty that Fiona and her co-founder (husband!) Tim developed; The journey of FamilyProperty from an idea to MVP, to market, to acquisition; The integration of FamilyProperty with global practice management softwar…

1
A tale of two law firms: how a global commercial practice supports a local not-for-profit service 37:27

2y ago37:27

37:27

In episode no. 88, my guest is Nicolas Patrick, Partner, Head of Responsible Business, DLA Piper. We cover: Nic’s views on the potential of technology; The reason for DLA Piper holding a forum on technology and access to justice in 2019; The problem with digitising existing processes; Why an international law firm without family law expertise, supp…

1
“Show me the money!” Funding for justice innovation 22:43

2y ago22:43

22:43

This is the third episode in a 3-part series about justice entrepreneurship. Part 1 provides an overview of justice entrepreneurship - 3 categories of justice entrepreneurship with real examples from each of the categories and the problem solved. Part 2 covers 5 key factors to maximise the likelihood of success of your justice innovation. You might…

1
How this software company provides practical assistance to marginalised communities 45:08

2y ago45:08

45:08

In episode no. 86 I had the pleasure of speaking with John Lord, Co-founder and Chairman of long term sponsor of the podcast, Neota (formerly Neota Logic). We discuss: What John wants the world to know about no-code and why; Some unintended consequences of no-code including hybrid working models; How no-code supports the democratisation of informat…

1
Effective justice entrepreneurship: 5 keys for success 20:04

2y ago20:04

20:04

This is the second episode in a 3-part series about justice entrepreneurship. Episode 3 was an overview of justice entrepreneurship - the types of issues justice entrepreneurs work on, the 3 categories of justice entrepreneurship with real examples from each of the categories. This episode covers 5 key factors to maximise the likelihood of success …

1
If you can’t legislate, innovate with Jazz Hampton 48:33

2y ago48:33

48:33

In episode no. 83 I speak with Co-founder, CEO and General Counsel of Turnsignl, Jazz Hampton. We discuss: The problem that prompted the creation of TurnSignl and how Jazz and his co-founders knew it was the right time to act; The professional backgrounds of the three black founders; What Turnsigl does and how it works to protect civil rights at sc…

1
What’s a justice entrepreneur? 18:00

2+ y ago18:00

18:00

Episode no. 83 is the first episode in a 3-part series about justice entrepreneurship. This episode covers: What is justice entrepreneurship? What are the types of issues justice entrepreneurs work on? The 3 categories of justice entrepreneurship Real examples from each of the categories A question to you about what motivates law firm owners? What’…

1
4 things you need for a viable Law Lab 15:26

2+ y ago15:26

15:26

Episode no. 82 is about “Law Labs”. In Part 1, I cover: What is a Law Lab and where and why were they set up? What kinds of issues or projects do Law Labs work on? Who are the key stakeholders and the benefits they receive (should I establish one)? Part 2 is all about: 4 things you need for a viable Law Lab (in under 4 minutes!) Proudly sponsored b…

1
The art of the possible, the doable and the sustainable with Brian W Tang 59:59

2+ y ago59:59

59:59

In episode no. 81 my guest is Brian Tang, Founding Executive director of LITE Lab@HKU and Co-chair, Asia-Pacific Legal Innovation & Technology Association (ALITA). We discuss: Career path (which will be interesting to law students); How he became involved with innovation in the law in Hong Kong; Main justice issues in Hong Kong; What LITE stands fo…

1
How multidisciplinary teams lead to better client outcomes 26:47

2+ y ago26:47

26:47

In episode no. 80 I discuss multidisciplinary teamwork in the context of law firms and legal tech start-ups developing products, services and projects. I cover: An explanation of multidisciplinary collaboration and teamwork (and what it’s not); Effective and real-life examples in both a commercial and not-for-profit context; and Tips for making the…

1
Purposeful design: creating a better user experience for citizens 50:59

2+ y ago50:59

50:59

In episode no. 79, guests Simon Goodrich, Co-founder and Luke Thomas, senior legal designer, Portable cover: Portable’s work and its founders’ motivation to do the work it does; Simon’s journey from community radio and running a film festival to his current work; What prompted Portable’s foray into justice issues and how design and technology can l…

1
How to save time and improve the quality of your documents 18:05

2+ y ago18:05

18:05

In episode no. 78, Andrea explores all things document automation. She covers: What is document automation; Use cases in the commercial and not-for-profit context; Factors to consider when embarking on a document automation project; What kinds of documents to automate; and How to overcome barriers to adoption of technology. Proudly sponsored by Neo…

1
Leaving BigLaw for legal engineering: why and how? 48:38

2+ y ago48:38

48:38

In episode no. 75 I speak with Catherine Bamford, CEO & Founder of BamLegal. We cover: BamLegal’s clients and services; The UK legal industry’s adoption of document automation; How Catherine addresses some common objections to legal technology; The relevance of time billing and fixed fee in this context; How legal technology intersects with ‘real l…

1
How actress America Ferrera helps us to understand why we don’t innovate more 15:20

2+ y ago15:20

15:20

In episode no. 76 I share my comments from an International Women’s Day event in Brisbane in early March, hosted by 9 University of Queensland and Queensland University of Technology clubs. I share what breaking the bias means to me and how I apply it in practice, and a particular bias each of us possess and need to be aware of if we are to innovat…

1
How fiction helps us envision a more just future 51:18

2+ y ago51:18

51:18

In episode no. 75 I speak with Jason Tashea, Consultant with the World Bank and Innovation Fellow at Vanderbilt University. We discuss: Jason’s motivation for his new project, ‘40 Futures’; the fine line between dystopian fiction and reality; Jason’s writing process and the ‘rules’ he set for himself in developing the project; ’40 Futures’ topics i…

1
Online dispute resolution: If not now, when? 24:25

2+ y ago24:25

24:25

In episode no. 74, I continue the conversation about technology in courts from episode 73 with Dr Anne Wallace and discuss online dispute resolution “ODR”. I cover: How ODR is defined; 6 key characteristics of ODR; Advantages and disadvantages of ODR; International and Australian examples of ODR; The different forms of technology used in ODR; The v…

1
Courts during COVID: Will Digital Innovation Stick? 53:49

2+ y ago53:49

53:49

In episode no. 73 my special guest is Dr Anne Wallace, Adjunct Professor La Trobe University and Deputy Director Sir Zelman Cowen Centre. We discuss: what first prompted Anne’s interest in technology and court processes; court innovations from the 1990’s and how those initiatives have progressed; how courts and lawyers have adapted to the pandemic;…

1
3 things you should know about legal design 20:10

2+ y ago20:10

20:10

In episode no. 72 I share with you 3 (or maybe 4!) things you should know about legal design. The episode covers: The definition of legal design; How it differs from human-centred design and design thinking; 3 categories of legal design; Real examples of legal design in commercial and not-for-profit contexts; Some key elements of any effective lega…

1
Doing legal design differently with Sara Rayment 44:20

2+ y ago44:20

44:20

In episode no. 71 my guest is Principal Legal Designer, Inkling Legal Design, Sara Rayment. We discuss: Why legal design makes sense to Sara; The types of projects Inkling Legal Design work on and the common thread between them; Common characteristics of Inkling’s clients; The approach to legal design that sets Inkling apart; The diversity of skill…

1
‘Law for the Lay, a new game to play’ with Clarissa Campbell 53:13

3y ago53:13

53:13

In episode no. 70 my guest is lawyer, creator and producer of social project ‘Law for the Lay’, Clarissa Campbell. We discuss: The project she began in 2019 to share the law with everyday people; What happened that prompted her to actually start the project; How her personal and professional background influences her approach; Her unique style usin…

1
A year in review: 3 things I learned about legal innovation with host, Andrea Perry-Petersen 19:34

3y ago19:34

19:34

In episode no. 69, I reflect on the podcast over the past 12 months and since it began. I share: statistics about Reimagining Justice (downloads, topics, guests and listeners); the most downloaded episodes this year and since the podcast began; an excerpt from Episode 66 with founder Courtroom5 Sonja Ebron; characteristics of (award-winning) justic…

1
Automation to augmentation: from lawyers acting as modems and machines as judges with Pia Andrews 58:30

3y ago58:30

58:30

In episode no. 68 my guest is serial public sector transformer, Pia Andrews. We discuss: how her pursuit of “truth” led her to the open-source movement and working in policy development; how technological tools relate to our quality of life; ‘open source’ – its philosophy and implementation and the idea of “clever hacks”; how ‘rules as code’ addres…

1
Saving lives through the power of an online legal community with Kate Briscoe 1:11:22

3y ago1:11:22

1:11:22

In episode no. 67 I speak with Kate Briscoe, of LegalBeagles. The discussion covers: how Kate’s inability to get a job played a part in starting LegalBeagles; how LegalBeagles works today; the large numbers of threads and visitors to the site; the emerging areas of law covered by LegalBeagles; who the volunteers are, what training they undertake to…

1
Self-representation and AI-enabled “trial playbooks” with Sonja Ebron 50:24

3y ago50:24

50:24

In episode no. 66, I speak with Sonja Ebron, founder of Courtroom5. The discussion covers: Sonja’s personal experience as a litigant and how that relates to her work today; The types of matters Courtroom5 is best (and not!) suited to, who and how it assists; How the patterns in the law support AI, and how that fast-tracks self-represented litigants…

1
Open Law: how technology impacts the rule of law with Michael Green SC 1:06:45

3y ago1:06:45

1:06:45

In episode no. 65 I speak with Michael Green SC, Barrister and founder of Barnet. The discussion covers: Open Law and how technology can make information more accessible; Who are custodians of legal information and how to best maintain it for future generations; The importance of libraries, their centrality to the law and the function of a library …

1
A citizen-centric pathway for delivering justice with Aniket Doegar 44:56

3y ago44:56

44:56

In episode no. 64 I speak with Aniket Doegar, CEO and co-founder of HESPL (Haqdarshak Empowerment Solutions Private Limited), a social impact organisation working on easing access to welfare in India. We cover: What Haqdarshak offers to people and how its services are delivered through the most trustworthy channel; The key reasons that people in In…

1
Students, software and social justice with Genevieve Wilkinson and Dana Rutner 51:29

3y ago51:29

51:29

In episode no. 63 I speak with Genevieve Wilkinson, Lecturer, Faculty of Law, and Dana Rutner Law and Journalism Student at the University of Technology Sydney and team leader of “Moral Code”, the winning team of 2021 Allens Neota UTS Law Tech Challenge for social justice winning team. We discuss: what attracted Dana to the challenge; the format of…

1
Empowering remote communities with culturally appropriate legal resources with Lindsay Greatorix 58:17

3y ago58:17

58:17

Episode no. 62 is with Lindsay Greatorex, Community Liaison and Education Officer (West Kimberley) with Legal Aid Western Australia (LAWA). We discuss: Blurred Borders - legal resource kits using visual art and storytelling to explain legal concepts in a culturally appropriate way why the kits were developed and how the project got started what sti…

1
The importance of creativity, community and fun in developing legal inventors of the future 1:05:03

3+ y ago1:05:03

1:05:03

Episode no. 61 features Dan Jackson, Executive Director and Jules Rochielle Sievert, Creative Director of NuLawLab, Northeastern University School of Law. The NuLawLab is the interdisciplinary innovation laboratory at Northeastern University School of Law. It is one of the first law labs established in the US and its staff, students and stakeholder…

1
Technology for housing justice with Steph Rudolph 52:28

3+ y ago52:28

52:28

Episode no. 60 is with Stephanie Rudolph, Deputy Director of Justfix.nyc. JustFix is an American not for profit which believe all tenants deserve dignified housing - and that technology plays a supportive role in equipping tenants and the housing justice movement with the tools, information, and organizing power critical to this fight for racial an…

1
How to develop world-class digital justice products (or how to avoid Zombie products) 56:47

3+ y ago56:47

56:47

Episode no. 59 is with Nicole Bradick, Founder and CEO of Theory and Principle. Our discussion covers: Nicole’s journey from civil rights trial lawyer to CEO of a design and development company; Why 2018 was the right time to start Theory and Principle; Whether Theory and Principle responds to or creates a legaltech market; Why the Mission statemen…

1
Global justice innovation: the lessons and the leaders with Roger Smith OBE 1:01:54

3+ y ago1:01:54

1:01:54

Episode no. 58 features Roger Smith, Author of Law, Technology and Access to Justice blog. Our discussion covers: How Roger first became interested in law, tech and atj; How Australia led the world in legaltech; How cuts to legal aid meant it was imperative to turn to tehcnology; Why Roger started the blog in 2016 and who forms the law, tech and at…

1
Facilitating conflict resolution through client-centric innovation with Anne-Marie Cade 55:08

3+ y ago55:08

55:08

Episode no. 57 features Anne-Marie Cade, Founder of coaching and mediation service Divorce Right. Our discussion covers: why Anne-Marie pivoted from traditional legal practice to coaching and mediation; what conflict coaching, divorce coaching and parenting coordination actually is; how the structured coaching process and setting goals empowers cli…

1
Key factors for sustainability of B2C legal products with Erin Levine 57:46

3+ y ago57:46

57:46

Episode no. 56 is with Erin Levine, Founder and CEO of Hello Divorce. Our discussion covers: Erin’s journey from lawyer to legal entrepreneur and why she can’t go back; What Hello Divorce is and how it was inspired by Australian lawyers; How technology is saving clients tens of thousands of dollars; Key differences between traditional practice mode…

1
From reactive to proactive: how software, marketing and diverse thinking is transforming law with Dominic Woolrych 1:03:33

3+ y ago1:03:33

1:03:33

Episode no. 55 is with Dominic Woolrych, Founder of Lawpath. Our discussion covers: Lawpath’s origin story; Its current business model including how the subscription service works; The difference between “BigLaw”, “small law” and “tiny law”; The role of law societies in supporting legal innovation; Which software Lawpath uses and how it makes law “…

1
How one lawyer is filling a market gap by drawing on her privilege and experience with Sheetal Deo 1:00:16

3+ y ago1:00:16

1:00:16

Episode no. 54 is with Sheetal Deo, Founder of Shakti Legal Solutions and Ethnic+. Our discussion covers: An image problem the legal profession has created itself; Her key reasons for starting Shakti Legal Solutions; The mechanics of its unique model; The resistance she faced as a junior lawyer in establishing a law firm; How Sheetal is helping oth…

1
The epidemiology of law and why it’s necessary with Geoff Mulherin 1:04:53

3+ y ago1:04:53

1:04:53

Episode no. 53 features Geoff Mulherin. Our discussion covers: The mandate of the Foundation and its practical approach to addressing legal needs; The importance of regular empirical evidence-based research; Findings from interviewing 21000 people about their legal needs; Where people most often go for legal assistance; How integrated multi-discipl…

1
What the first female lawyers can teach us about legal innovation today with Professor Renee Knake Jefferson 55:32

3+ y ago55:32

55:32

Episode no. 52 features Professor Professor Renee Knake Jefferson, Author and Doherty Chair in Legal Ethics at the University of Houston Law Center. Our discussion covers: The importance of understanding your own and others’ perspectives; Traits of the first female lawyers that make them the original legal innovators; The catalyst for Reinvent Law,…

1
Due process and data: key components of justice innovation with Tania Sourdin 1:00:16

3+ y ago1:00:16

1:00:16

Episode no. 51 features Professor Tania Sourdin, Dean and Head of University of Newcastle School of Law. Our discussion covers: the impact of Covid19 on the profession; what’s surprised her about online disputer resolution during the pandemic; the difference between Supportive, replacement and disruptive tech; the role that legal professionals shou…

1
Game-changing services to advance people-centred justice with Kanan Dhru 50:21

4y ago50:21

50:21

Episode no. 50 features Kanan Dhru. Our discussion covers: What is user-friendly, people-centred justice; The importance of data and evidence-based research; HiiL’s justice dashboard; Key factors for innovation at scale; How the justice accelerator works; The parallels between the medical and legal professions; How HiiL is transforming the justice …

1
A model of trust, technology and innovation with Elizabeth Shearer 52:51

4y ago52:51

52:51

Episode no. 49 features Elizabeth Shearer, President of the Queensland Law Society (“QLS”) and Founder of Affording Justice. Our discussion covers: the impact of Covid19 on the profession; what changes should remain; the purpose of the QLS Access to Justice committee and the ‘scorecard’; best uses for technology and the opportunity before the profe…

1
The new normal? Dispute resolution that relies on technology and human expertise with Laura Keily 59:14

4y ago59:14

59:14

In this episode no. 48 I spoke with Laura Kiely, Barrister and Founder of online dispute resolution platform, Immediation. Our discussion covers: How Laura’s experience in corporate law and at the Bar led her to this point; Immediation – the need it addresses, how it was designed and how it works in practice; The types of clients implementing it an…

1
Blockchain, crowdfunding and community building to solve justice challenges with entrepreneur Stevie Ghiassi 1:15:10

4y ago1:15:10

1:15:10

In this episode no. 47, I speak with Stevie Ghiassi, CEO and co-founder of Legaler, and Chairman of Legaler Aid. Our discussion covers: The mission of Legaler Aid and how it works in practice What inspired Stevie to found Legaler Aid to address the justice gap How Legaler Aid is expanding the network of lawyers doing pro bono work What Stevie consi…

1
The best consumer-facing legal technology now and in the future with Brendan Lacota 55:15

4y ago55:15

55:15

In this episode no. 46 I speak with Brendan Lacota, Head of Community Programs at Justice Connect and Vice-President of the Law Institute of Victoria. This interview covers: How online tools help and what technology was used to develop: FineFixer, Dear Landlord, Justice Connect Answers and onlinewillkit.com How to design an online tool How to acqui…

1
The pandemic and the opportunity for reform with President of the American Bar Association Patricia Lee Refo 53:49

4y ago53:49

53:49

In this episode no. 45 I speak with President of the American Bar Association and Partner, Snell & Wilcox, Ms Patrica Lee Refo. This interview covers: The ABA’s mission, including racial equity and other practical strategies The current focus on unmet legal needs due to the pandemic The impact of the pandemic on the practise of law including remote…

1
How reimagining regulation leads to an innovative, competitive and affordable legal market 1:08:22

4y ago1:08:22

1:08:22

In this episode no. 44 I interview Lucy Ricca, Executive Director at Office of Legal Services Innovation, Utah Supreme Court. Lucy and I discuss what is arguably the most significant changes to the practice of law in the US in approximately 100 years including reducing economic restrictions around who can practice law to enable more innovation, mor…

1
How self-help makes legal practise easier and improves the administration of justice with Katherine Alteneder 1:15:10

4y ago1:15:10

1:15:10

Reimagining Justice covers issues at the intersection of innovation, law and social justice. You’ll enjoy it if you’re someone who hopes to make a positive improvement to people’s experience of the law through new ways of thinking and doing. Self-represented litigants… do you love them or loath them? Well either way they are a fact of life and this…

1
The keys to embedding digital transformation in any organisation with Kate Fazio 1:08:59

4y ago1:08:59

1:08:59

In this episode no. 42 I speak with Kate Fazio, Head of Innovation and engagement at legal services charity Justice Connect, where Kate leads an interdisciplinary team to develop products and strategies such as the Gateway Project and Pro Bono Portal to increase access to Justice. For her work transforming justice Kate has received many awards incl…

1
How to meet client's needs with limited resources and new models of service delivery with Angela Lynch 57:05

4y ago57:05

57:05

This is episode no. 41 and I am speaking with experienced lawyer, and advocate for survivors of domestic and family violence, Angela Lynch, CEO of Women’s Legal Service Queensland. With over 23 years in the domestic violence legal sector, Angela has a deep understanding of the issues and translates this practical legal knowledge and experience into…

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