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Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself. This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and s ...
 
Welcome closers! The Profitable Property Management Podcast is the show for property management entrepreneurs who don’t settle for average results. Your host Jordan Muela, Co-Founder of LeadSimple, interviews a new world-class property management entrepreneur or industry expert every week and gets them to share actionable insights to help you grow your property management empire. Whether you manage 100 units or 1000, this is the show that's going to help you see the big picture and give you ...
 
Red Cup Agency produces podcasts, develops ebooks, and publishes articles. We distribute everything we create. Our podcasts include Cult/Tech and the upcoming Future of Food. We have produced the TechSmart podcast, the Be Global podcast, EdTech NOW, Storytime Friday, and the Smidge Wines podcast. Join our mailing list and never miss a new podcast: http://join.redcupagency.com
 
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show series
 
Welcome, Closers! Today, I'm interviewing Matthew Whitaker, founder and CEO of Evernest and Duke Dodson, CEO of The Dodson Companies, Board Member at Evernest and Atrium Management. Incase the merger between The Dodson Companies and Evernest hasn't been on your radar, then this is the one for you. Duke and Matthew give us an inside look into the ni…
 
Natural disasters and tragedy can strike without warning leaving us forever changed. Returning to work after a tragedy can prove to be an extremely difficult task for those of us on the front lines of health care. This week on our podcast we are joined by Dr. Kacey Gibson to discuss helping our patients (and ourselves) through these difficult times…
 
Welcome, Closers! Today, I'm interviewing Lisa Wise Chief Flockster at Nest DC. Lisa Wise is a champion of her community and her company. We talk about navigating through the pandemic and the sacrifices she made so her employees didn't have to. She dives into the unique level of trust they have a Nest and how giving your employees the freedom to be…
 
Today’s Healthcare Experience Matters Podcast episode covers psychological safety and its importance in a vibrant healthcare workplace. A workplace that takes protecting psychological safety seriously fosters a culture where individuals can speak up with new ideas, questions, and concerns in an effort to do better. The patient experience can be ele…
 
Welcome, Closers! Today, I'm interviewing Andrew (Andy) Propst, CDO & President of Multifamily Housing at HomeRiver Group. The only way to grow is to expand your comfort zone and the only way to do that is to step out of it. Andrew talks about the wins you get by stepping out of your comfort zone and how that's where the magic happens. Learn to mak…
 
Gordon I. Groh, MD, MBA, and Katie Owens join our Healthcare Experience Matters Podcast this week for a truly memorable discussion about making traveler nurses feel welcome and elevating the patient experience. With labor models predicting shortages in the healthcare field into the next decade, retaining all nurses -- including traveler nurses -- s…
 
We encourage our podcast listeners to kick 2023 off by listening to this new broadcast from the Healthcare Experience Foundation (HXF) about expanding your rebound and finding ways to navigate this new year with agility. The importance of setting your top priorities for 2023 is explored in-depth within today’s episode of our weekly podcast. Like ma…
 
Welcome, Closers! Today, I'm interviewing Jayson Yoss, President at GoldenWest Management. Understanding the evolution of business is key and Jayson happens to be a pro at it! When operating a business you need to know that your goals now will grow and evolve and may be unrecognizable in a year and that's all part of progress. Sometimes that includ…
 
Welcome, Closers! Today, I'm interviewing Thomas Talbert, owner of Prime Properties Management. In this episode we dive into all the ins and outs of buying a property management business. Thomas walks us through his process of jumping in as a new owner of a pre existing business. Listen in as we explore the successes the setbacks and the emerging g…
 
We are thrilled to be joined by Michelle Spurlock, MSN, MBA, for this week’s edition of the Healthcare Experience Matters Podcast. This chat is focused on elevating the patient experience in behavioral health and engaging the behavioral health workforce. Michelle currently serves as Vice President of Nursing Services with Acadia Healthcare. As a na…
 
Three practical strategies that can be implemented to boost physician engagement are presented this week on our Healthcare Experience Matters Podcast. We encourage you to make time for today’s episode with Dr. George Mayzell and Brooke Billingsley if physician engagement is a priority in your organization. This short podcast (less than 30 minutes l…
 
Healthcare Experience Foundation (HXF) Executive Coach, Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, joins our program this week. We are pleased to welcome her back to our podcast for a chat about creating conditions to motivate clinicians in busy environments. Learn More: https://healthcareexperience.org/motivate-clinicians/…
 
Welcome, Closers! Today, I'm interviewing Rodney Fentress, Real Estate Broker at Keyrenter Property Management Hampton Roads. You only get value when you give value, and you can only give value if you push yourself to be better each day. Increasing your value comes from facing challenges in your personal and professional life. You have to learn to …
 
Matthew Whitaker, PhD, joins our Healthcare Experience Matters Podcast this week for a timely discussion about Justice, Equity, Diversity, and Inclusion (JEDI). Dr. Whitaker is a faculty member here at the Healthcare Experience Foundation (HXF) and he is the founder and Chief Executive Officer (CEO) of Diamond Strategies, LLC. Learn more: https://h…
 
Welcome, Closers! Today, I'm interviewing Mat Zalk President and Property Manager at Keyrenter Tulsa. One thing about the property management world that is so special, is the amount of shared knowledge and the relationships you build with other vendors and companies in the space. Even competing companies make friends. It's a world where everyone ca…
 
Understanding the consequences of what quiet quitting means to the core of your healthcare organization is at heart of our episode this week. It is a discussion led by Brooke Billingsley and Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP. You may have heard the recent term quiet quitting. In this podcast we explore the quiet quitting phenomenon and look at …
 
Welcome, Closers! Today, I'm interviewing Jared Kott Principal at Marblestone Property Group. Being an aggressive entrepreneur means you need to know how to manage your ambition. You need grit and determination, but you also need to recognize when things aren't working and be open to change. Jared elaborates on how to discover your goals and how no…
 
We have Dr. Kacey Gibson back on our Healthcare Experience Matters Podcast this week for a chat about implementing the BATHE technique in your daily interactions as a healthcare provider. Dr. Gibson is a family medicine doctor in Pensacola, Fla., and a Physician Coach faculty member with the Healthcare Experience Foundation (HXF) team. She has an u…
 
If you want to learn from the best then this is one to listen to. Michael has been through the gamut, seen the best and worst of property management and has managed to come out on top. The amount of knowledge he shares in this episode is priceless, so take out a pen and paper and be prepared to write down some gems. "Never stop learning." - Michael…
 
Today we dive into one of the most frequently requested topics that we get here at the Healthcare Experience Foundation (HXF) and that is conflict. This week’s episode of the Healthcare Experience Matters Podcast covers: Interpersonal conflict in our day-to-day interactions Conflict between leaders and team members Peer-to-peer conflict Conflict be…
 
Welcome, Closers! Today, I'm interviewing Chuck Hattemer, Co-founder and CMO at Poplar Homes. Chucks recipe for success? Start with technology, add in the people, then put in the work. Doing so has allowed the focus of Poplar homes to be solely on the experience for both renters and owners. So much so that they have been able to set up programs to …
 
Our friend Lara Burnside is back on the Healthcare Experience Matters Podcast this week. Lara and our Podcast Director, Casey Callanan, discuss the art of providing great patient experiences to move our workplace culture forward in this new podcast. Lara currently serves as Senior Vice President, Chief Experience Officer, with JPS Health Network in…
 
Welcome, Closers! Today, I'm interviewing Brad Randall, Owner and Operator at Welch Randall Real Estate. Building relationships is what it's all about and they aren't all person to person relationships, im talking about your relationship with your own business. If you aren't happy in that relationship, is it worth it? Brad and I deep dive into crea…
 
Tackling some of the toughest topics in healthcare is what this podcast is all about and for many folks out there, few things are as seemingly difficult as battling incivility. We are grateful for the return of Jeff Robbins, MBA, CPXP, to our Healthcare Experience Matters Podcast this week as we discuss fighting incivility in the workplace. Jeff is…
 
Welcome, Closers! Today, I'm interviewing Matthew Tringali, CEO at BetterWho. From sales to marketing to remote hiring, there's something for everyone in this one. We touch on the importance of having the right people in the right seats, how you should never get bored in your business and achieving the impossible. Learn the benefit of establishing …
 
We are excited to welcome Hope Brown back to the Healthcare Experience Matters Podcast this week for a discussion about patient experience leadership. Hope is the Patient Experience Director with Children's Hospital and Medical Center, a regional pediatric specialty health care center in Omaha, Nebraska. Learn more: https://healthcareexperience.org…
 
This week we learn what the field of music therapy can teach us about mindfulness, fighting burnout, and its impact on patient experiences. Our guest is Jenna Bollard-Marcovitz, MA, MT-BC, CCLS. She brings us a powerful interview on the role of music therapy in today’s healthcare environment. Learn more: https://healthcareexperience.org/music-thera…
 
This week’s guest on the Healthcare Experience Matters Podcast is Brooke Billingsley. She has been a healthcare professional for more than 25 years and currently serves as Vice President of Service Excellence with the Healthcare Experience Foundation (HXF). Brooke will be a featured speaker at our upcoming Compassionate Leadership event. Brooke is …
 
Welcome, Closers! Today, I'm interviewing Aaron Treloar, Justin Bajema and Eddie Beekman from Access PM. Keeping it simple is what these guys are all about. They may have a small team, but they've had huge success. Get an insight into what managing 500+ properties with a team of less than 10 people looks like. How dedication, the right mindset and …
 
To create learning and improvement, giving feedback is essential. This week, our podcast explores what gets in the way of effective feedback and dives into our top five strategies to give more effective feedback. Katie Owens is our featured speaker for today’s episode. She currently serves as HXF Co-Founder and President. Learn more: https://health…
 
Welcome, Closers! Today, I'm interviewing Devin Easterlin Principal at Sterling Johnston Real Estate. If you're thinking about diving into the property management world this one's for you. Devin talks navigating the ebbs and flows of the market and the value in having the ability to adapt. Learn that making mistakes is inevitable, but they are the …
 
This week we are joined by a veteran guest of the Healthcare Experience Matters Podcast to discuss the different ways we can work to move past empathetic distress as healthcare workers. We welcome back Kathleen Lynam, RN, MPA, for a very important and timely discussion on this pressing issue in the healthcare community that impacts society as a who…
 
Welcome, Closers! Today, I'm interviewing Randall Henderson Vice President of Commercial at Property Management Inc. It's all about the journey in this one and being able to look back on your life and see the turning points that lead to where you are now. We touch on the importance of timing and saying goodbye to second guessing in order to push yo…
 
Welcome, Closers! Today, I'm interviewing Mark Ainley, founder of GC Realty Investments. Hiked the Grand Canyon? Check Host a podcast? Check Reality TV? Check Mark Ainley has done it all and shows no signs of stopping. Starting from the ground up he has built a business that's always one step ahead, proving that grit and determination ultimately le…
 
Defining patient experience excellence is at the foundation of our podcast interview this week with Lara Burnside. Lara is Senior Vice President, Chief Experience Officer with JPS Health Network in Texas. With 25 years of experience in this field under her belt, we are extremely excited for her inaugural appearance on the Healthcare Experience Matt…
 
Welcome, Closers! Today, I'm interviewing Matthew Tandy, Chief Executive Officer at Formatic Property Management. We dig deep in this one, touching on experiences that shape you, building a business from the ground up and taking on the responsibility of becoming the type of boss you want to be. Being your employees cheerleader in the good times mea…
 
The need to foster healthy work environments for our leaders, staff and physicians and equip our teams with tools to broaden civility and combat incivility is at an all-time high. Over the past 12 months our Healthcare Experience Foundation (HXF) team’s research and coaching have uncovered an unprecedented cost attached to incivility within healthc…
 
Joining us this week is Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r). She brings her expertise to our show while expressing her thoughts on how effective leadership can aid in reducing employee turnover. Deborah is a Coach with us here at the Healthcare Experience Foundation. With more than 30 years of experience, Deborah’s professional …
 
Welcome, Closers! Today, I'm interviewing Marc Cunningham, President of Grace Property Management. Marc is a trusted veteran when it comes to all things PM, having started in this industry in 1978 while still in high school. There's no playbook in property management, so take it from a pro and learn the importance of knowing your worth and charging…
 
Hope Brown joins the Healthcare Experience Matters Podcast this week to share her thoughts on what it takes to advance the patient experience in pediatric care. On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children. Hope currently serves as Director of Patient Expe…
 
Welcome, Closers! Today, I'm interviewing Melissa Sharone, President at First Rate Property Management. Melissa started as an employee and ended up buying the business. Now, as President, she's committed to giving back to her community and her employees. We touch on the importance of investing in your own business and how that allows you to elevate…
 
Welcome, Closers! Today, I'm interviewing Aaron Robertson, Real Estate Broker at Authority Property Management. We explore the stressors within property management and how to know when to put yourself over your business. Find out the balance needed for efficiency in the workplace and how that relates to establishing a sustainable lifestyle. This ga…
 
Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.” We are excited to be joined by Dr. Gibson for the first time on our Healthcare Experience Matters Podcast this week. She delivers a terrific interview regarding the importance of careful communication with patients. We also talk in-depth about main…
 
This week on the Healthcare Experience Matters podcast we are exploring the practical application of new research on leader behaviors. This is a fantastic recap on what’s new in this field and how we can apply it to our everyday working environments in patient care. This episode is a condensed version of a recent live learning event from the Health…
 
Welcome, Closers! Today, I'm interviewing Duke Dodson CEO of The Dodson Companies. There's nothing better than being able to evolve in business and Duke Dodson has done just that. We shed light on the importance of revealing the long term plan to your employees and how to put your identity into the business. The conversation turns to pros and cons …
 
We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest is Healthcare Experience Foundation (HXF) Co-founder and President, Katie Owens. “Compassionate leaders are self-motivated. They're able to influence employees and medical staff positively,” she told us. Learn …
 
Welcome, Closers! Today, I'm interviewing Aaron Cooper, Broker at Innovative Property Solutions. Take a journey through Aaron's beginnings in property management, from managing 3 to 300 doors and learning to trust your instincts in the industry. Get the inside scoop into managing staff, making smart calculated decisions and putting out fires, figur…
 
After the recent birth of his first child, Healthcare Experience Foundation’s Podcast Director, Casey Callanan, joins the Healthcare Experience Matters as a guest this week. While typically serving as the host, this is the first time Casey has joined our podcast as a guest since the show’s inception in 2021. After receiving an outstanding patient e…
 
Welcome, Closers! Today we have a special process veterans panel. I'm interviewing experts David Kerner, President at TouchPoint Property Management, Paul Kankowski, Director of Systems & Operations at Pure Property Management and Matthew Tringali, CEO at Homevault Academy. The amount of process knowledge from this group of panelists is bar none – …
 
Healthcare Experience Foundation (HXF) Physician Coach, Trevor Turner, MD, brings his enthusiasm for the patient experience to our podcast this week. Dr. Turner joins us for a discussion about upholding empathy and thorough communication in a demanding patient care setting. In addition to his HXF coaching role, Dr. Turner is Director of Center for …
 
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