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Healthcare is Hard: A Podcast for Insiders views healthcare transformation through the lens of prominent leaders across the industry. Through intimate one-on-one discussions with executives, policy advisors, and other “insiders,” each episode dives deep into the pressing challenges that come with changing how we care for people. Hear the unique perspectives of these industry leaders to get a better understanding of what is happening today, the challenges across the healthcare ecosystem, and ...
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show series
 
Nick Duffell, noted psychotherapist and author calls us from London to speak about the psychological impact of elite British boarding schools on not only the young mostly boy boarders, but on adult ex-boarders, their families and, as ”wounded leaders” on the nation itself. (WPKN July 10, 2024) More about Nick and boarding school syndrome and psycho…
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Chris Coburn has been driving health system innovation for decades. He is currently chief innovation officer at Mass General Brigham (MGB), the nation’s largest academic research enterprise with over $16 billion in annual revenue, 1.5 million patient visits and more than $2.4 billion in research expenditures. MGB also has a managed care organizatio…
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Jeff Halper is an Israeli-American anthropologist, author, lecturer, and political activist has lived in Israel since 1973. He is the Director of the Israeli Committee Against House Demolitions and a co-founder of The One Democratic State Campaign. A Jewish Israeli, Jeff speak to us from Jerusalem about Israel’s entrenched use of humiliation to con…
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Optum Rx serves more than 62 million people, processes 1.6 billion prescriptions and generates more than $110 billion of revenue annually. Dr. Patrick Conway, CEO of Optum Rx, is the third and final guest in a series of Healthcare is Hard episodes exploring the transformation of the pharmacy business – following conversations with Mark Cuban and Dr…
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Dr. Yara Asi, author of How War Kills; The Overlooked Threats to our Health (Johns Hopkins University Press, 2024) and New York Times guest essay, is assistant professor at the University of Central Florida, where she studies physical and mental health in conflict-affected and fragile populations. A Palestinian born in the occupied West Bank town […
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In the first of a series of episodes exploring opportunities for innovation in the pharmacy space, Mark Cuban offered perspective from an outsider intent on disrupting the status quo. In this, the second episode, Dr. Troyen Brennan gives an insider point-of-view from someone who has studied and worked in the space for decades. Dr. Brennan was Chief…
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John Christian Phifer is executive director of Larkspur Conservation and president of the Conservation Burial Alliance. Speaking to us from Tennessee, he describes how, after 15 years in the funeral industry, he transformed his focus to natural burial practices and the protection and stewardship of land through conservation burial. (WPKN, April 10,…
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Mark Cuban built a career disrupting industries and creating new ones. Now, his sights are set on healthcare. There’s no secret ingredient to Mark’s success. As the world sees very publicly on Shark Tank, his style is the opposite of keeping secrets. It’s based on providing respectful, but direct, honest and unvarnished opinions. He’s bringing that…
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Kimberly Coburn, writer, maker, founder of The Homestead Atlanta and leader in a movement seeking to remedy today’s “skills amnesia” by reclaiming pre-industrialization crafts and skills–such as fermentation–to support life in what many believe is widespread systems collapse or unravelling of the world as we have known it. (First broadcast on WPKN,…
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In most industries, innovation leads to an improved product or service while ultimately helping to lower cost. Healthcare is the exception. Despite a constant pursuit of new science, technology, operational efficiencies, business models and more, healthcare expenditures in the U.S. have continued to increase for decades with little sign of bending …
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Michelle Berry Lane, poet, writer and former science teacher, describes how human creatures in these times of late-stage capitalism and modernity have separated from and forgotten their relationship to the earth and all its other creatures. Citing Ivan Illich among others, she shows us how conviviality and mutuality can help use re-member ourselves…
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Through its work with more than 41,000 healthcare facilities and the industry’s largest database of patient feedback, Press Ganey gives organizations the data and insights they need to put the human experience at the center of healthcare. Since it was founded nearly 40 years ago by Professors Press and Ganey at the University of Notre Dame, the com…
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Maya Lasker-Wallfisch Maya Lasker Wallfisch, London-based psychoanalytic psychologist and author talks to us in both personal and professional terms about the psychology of trans-generational transmission of trauma. The daughter of a Holocaust survivor, Maya bears the “wounds of history,” inheriting experiences she has not lived through herself. Sh…
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This is the final episode in a four part series with heads of strategy at providers and payers from across the healthcare ecosystem to explore “the new normal” in a post-COVID operating environment. For this episode Keith Figlioli welcomed Sukanya Soderland, Chief Strategy Officer at Blue Cross Blue Shield of Massachusetts, to explore how a regiona…
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Social thinker, writer and speaker Dougald Hine talks about his new book At Work in the Ruins, Finding Our Place in the Time of Science, Climate Change, Pandemics and All the Other Emergencies. Explaining why he believes the world as we know it is coming to an end, he proposes how we might live […] The post Dougald Hine: At Work in the Ruins appear…
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The previous two episodes of Healthcare is Hard explored the “new normal” from the provider perspective with heads of strategy at an innovative regional health system, OhioHealth, and one of the nation’s largest, CommonSpirit. For the third episode in this series, Keith Figlioli welcomes Humana’s Chief Strategy and Corporate Development Officer, Dr…
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CommonSpirit Health is one of the nation’s largest integrated health systems comprising 142 hospitals and 2,200 care sites across 24 states. Three years ago, at the height of the pandemic, CommonSpirit’s Chief Innovation Officer, Rich Roth, and now former CEO, Lloyd Dean, spoke with Keith Figlioli on the Healthcare is Hard podcast to discuss their …
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Michael Zweig, Stonybrook professor emeritus, labor scholar and activist, talks about his new book Class, Race, and Gender: Challenging the Injuries and Divisions of Capitalism and why he wrote this book for young activists and leaders. Professor Zweig is founding director of the Center for Study of Working Class Life at the State University of […]…
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There are many reasons why central Ohio is a fertile ground for innovation and why the areas surrounding Columbus are ideal for testing new approaches to consumer behavior. It’s a diverse city with five Fortune 500 companies and 19 Fortune 1,000 companies in a wide range of industries, from banking and insurance to fashion. No single industry contr…
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Robert Massoud, Palestinian founder of Zatoun, speaks to us from Toronto about the organization as his life’s work and how it has become his voice and the story of Palestine as it also speaks for Palestinians who often lack a direct voice of their own.(First broadcast on WPKN on September 13, 2023.) The post Robert Massoud: the story of Palestine t…
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Before taking responsibility for operational performance of Booz Allen Hamilton – the $9+ billion technology and consulting leader with 32,000+ employees worldwide – Kristine Martin Anderson built a career pioneering healthcare IT. Most notably, she spent nearly 14 years at an early innovator in the space, CareScience, where she helped advance work…
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Earning a Presidential Management Fellowship after law school gave Kristen McGovern firsthand experience working inside many of the agencies and offices that drive U.S. healthcare policy. Over a two year period with the Department of Health and Human Services (HHS) she worked at organizations including the National Cancer Institute and the Biomedic…
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Peter Durlach grew up around computers and was exposed to innovative technology at an early age by his father, who helped run a lab in the electronics department at MIT. After graduating college in the 1980s, Peter caught the entrepreneurial bug way before it was cool, and was employee number four at a company developing the first voice user interf…
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Many physicians today choose to pivot their careers and apply their clinical knowledge to the innovation and digital transformation side of healthcare. Dr. Rasu Shrestha was an early pioneer of this trend and as he explains, went from “the dark side of radiology to the dork side of informatics” more than two decades ago. In addition to spanning bot…
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Understanding healthcare spending growth in America is a critical component of any initiative attempting to improve care quality and affordability. This holds true for every person or organization focused on improving healthcare – from policy makers, to traditional healthcare incumbents, new entrants, and the entrepreneurs driving digital health in…
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When Joel Vengco started his thesis during the third year of a MD-PhD program, it was the beginning of the end of his time in medical school. It changed his career path and kicked-off what he says is a love for data. The field of Big Data didn’t exist yet, but it’s essentially where Joel was focused. And thanks to a professor who was also the chief…
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Advocate Health is the nation’s fifth largest nonprofit health system, operating 67 hospitals and more than 1,000 sites of care to generate revenues topping $27 billion. This new entity was formed by combining two like-minded, not-for-profit health systems in December 2022: Midwest-based Advocate Aurora Health and Southeast-based Atrium Health. Whi…
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The digital transformation of healthcare has been a long and winding road, but one that is starting to open new possibilities in every aspect of business operations, care delivery and consumer experiences. The critical aspect to all of this is a newfound access to data. Dale Sanders and Ryan Howells have been at the forefront of the movement to unl…
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As the world emerges from the pandemic and U.S. health systems navigate a unique set of challenges they’ve never faced before, they’re fighting a battle on two fronts. They don’t have the luxury of dedicating all their resources towards the significant challenges they’re facing today. They also have to stay focused on innovation that will drive fut…
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It’s a difficult time for health systems who are struggling with financial pressures brought on by rising costs, patient volumes that continue to remain below pre-pandemic levels, and a host of other issues putting their balance sheets in the red. But at the same time, the need for innovation has never been greater. New technology will be essential…
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Tim Kosiba was first exposed to the healthcare industry while working at the FBI in the 1990s as part of its Computer Analysis Response Team (CART). For more than 30 years, he worked at the highest levels of government driving the cybersecurity, digital intelligence and offensive cyber practices that keep the country’s critical infrastructure safe.…
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Marcus Osborne started his professional life as a White House intern and never intended to pursue a career in healthcare. In fact, he says he has a phobia of needles and doesn’t find much pleasure in daily work dealing with issues like insurance and disease. But he says healthcare kept finding him, and he admits that no other sector has more need f…
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Dr. Julian Harris developed a personal passion for home health and shifting care towards value watching his father and his grandfather serve as caregivers for his mother and grandmother, who both had complex health conditions. He started his professional life as a primary care doctor in community health centers and safety net hospitals, but with an…
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As a self-described latchkey kid growing up in Los Angeles, Dr. John Halamka says riding his bike to Raytheon, Hughes Aircraft and Aerojet – and pulling integrated circuits and manuals from their dumpsters to learn how they worked – lured him into the world of technology. Not long after, he started developing his first healthcare-related IT system,…
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At the beginning of the pandemic when nursing homes were a hotbed for COVID-19 infections and many untimely deaths, the Institute for Healthcare Improvement (IHI) began hosting daily phone calls where hundreds of facilities joined to quickly get and share information that would improve their response. It led to a larger project over the next year t…
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