Destination On The Left is a travel and tourism industry podcast hosted by Travel Alliance Partnership. Each episode explores successful collaborations, creative marketing ideas and best practices for both consumer and travel trade marketing programs. Interviews are a mix of Destination Marketers, Industry Leaders, Consultants and businesses in the industry.
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Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
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Revolutionizing Last-Mile Logistics: Nicole Mazza on Relay’s Game-Changing Approach
38:04
38:04
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38:04Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and supp…
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415. Building Great Relationships, with Stacy Ritter
38:59
38:59
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38:59On this episode of Destination on the Left, I talk with Stacy Ritter, President and CEO of Visit Lauderdale, about the importance of serving your community and residents first. We discuss how she approached the realities of the cultural divisions in her state and how her organization has helped her community stay true to who they are and share that…
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414. Designing Luxury Immersive Experiences, with Graeme Labe
38:18
38:18
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38:18On this episode of Destination on the Left, I talk with Graeme Labe, Managing Partner and Chief Design Officer at Luxury Frontiers. He discusses how his immersive design firm got started and has gained traction since 2020 as people are seeking more meaningful experiences. Graeme redefines the meaning of luxury travel, explaining that genuine experi…
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Digital Transformation in Action: How Luminess Rebuilt Its Supply Chain
19:40
19:40
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19:40Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fa…
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413. Thinking Differently, with Andy Clinton
47:31
47:31
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47:31On this episode of Destination on the Left, I talk with Andy Clinton, CEO of Visit York County. He discusses why youth sports tourism is so important to his community and how reaching out to other successful destinations for inspiration has helped them build their visitor numbers. Andy also shares the details of the innovative strategies that Visit…
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From AI to Cold Chain: Tanzil Uddin on What’s Next for Supply Chain Leaders at Manifest Vegas
22:34
22:34
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22:34What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from agile newcomers. Future of Manifest: How the event is e…
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412. Expanding Accessible Travel, with Arturo Gaona
48:14
48:14
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48:14On this episode of Destination on the Left, I talk with Arturo Gaona, Chief Partnership Officer at Wheel the World. Arturo shares how Wheel the World started with one vision in mind and evolved into a solution for helping visitors of all abilities know what to expect when planning their travels. He shares how Wheel the World collaborates with DMOs …
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Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation
27:33
27:33
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27:33What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals. Future-Proofing with Innovation: …
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411. Social Media Tips for Travel Advisors, with Nikita France
43:10
43:10
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43:10On this episode of Destination on the Left, I talk with Nikita France, Founder of Travel Agent Collective, who shares her story of how she helps travel agents build their businesses by building their personal brand. She offers great actionable advice on how to stand out on social media so you can build authority, confidence, and trust with potentia…
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410. Cannabis Travel Trends, with Brian Applegarth
41:12
41:12
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41:12On this episode of Destination on the Left, I talk with Brian Applegarth, founding chair of the Cannabis Travel Association International and owner of Applegarth Strategies, about the burgeoning interest in cannabis tourism. He describes the four archetypes of this growing target market, and we discuss how destinations should think about their cann…
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409. Insights from the National Tour Association Travel Exchange Part Two, with Nicole Mahoney
55:35
55:35
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55:35This week, we’re sharing more insights from travel experts at the NTA Travel Exchange event in Huntsville, Alabama. You’ll hear how improving efficiency in tour operations can enhance customer satisfaction through digital tools and technology integration. We also discuss the impact of AI on tourism and the importance of strategic partnerships in ou…
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408. Insights from the National Tour Association Travel Exchange Part One, with Nicole Mahoney
41:11
41:11
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41:11Welcome to the first of a two-part series from NTA, where we dive into tour and travel trends, partnerships, and challenges shaping the industry. In our conversations, we explore the rise of transformative travel, the international tourism rebound, and innovations in payment systems—all key trends driving the travel industry forward into 2025. In t…
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407. Creating Enriching Multi-Destination Travel Experiences, OMCA Marketplace Part Two with Nicole Mahoney
1:19:04
1:19:04
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1:19:04On this episode of Destination on the Left, I’m talking with eight industry professionals at OMCA Marketplace, held in Windsor, Ontario, Canada. These conversations emphasize the evolving nature of the travel industry driven by changes in traveler expectations, strategic international cooperation, and a strong focus on quality and convenience. In t…
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406. Creating Enriching Multi-Destination Travel Experiences, OMCA Marketplace Part One with Nicole Mahoney
1:02:34
1:02:34
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1:02:34On this episode of Destination on the Left, I’m sharing the first of a two-part series from the OMCA Marketplace that was held in Windsor, Ontario, Canada. I know you’ll find the wisdom these eight influential industry professionals offer invaluable. We dig into the recent tour and travel trends, including cross-border travel and the importance of …
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The 3PL Strategy That Turned Misen Around in 45 Days: Michael Mahoney’s Insights
17:07
17:07
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17:07Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into opti…
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405. PACE Forum 2025 Preview, with Gregory LaDuca, Maureen Martin, & Bryan Kubel
45:06
45:06
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45:06On this episode of Destination on the Left, I talk with three tourism industry leaders about the power of partnership and community engagement. Maureen Martin, Vice President of Partnerships and Community from Destination Madison, Bryan Kuebel, Senior Partnership Manager from Visit Milwaukee, and Greg LaDuca, Senior Vice President of Industry Relat…
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Racing Towards Sustainability: Formula E’s Global Logistics Playbook with Alberto Longo
42:26
42:26
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42:26What You’ll Learn The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality. Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events. Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles. Logistical Feats: Behind the scenes of …
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404. Building Emotional Connections Through Storytelling, with Catherine Alonzo
44:34
44:34
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44:34On this episode of Destination on the Left, I talk with Catherine Alonzo, CEO at Javelina and host of the How to Change the World Podcast. She shares why story and travel are two sides of the same coin and breaks down how we should approach stories when trying to make a change or social impact. We also discuss the stories we tell ourselves, the imp…
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3PL Scaling Success: WSI’s Peter Davis on Growth, Acquisitions, and Team Culture
50:58
50:58
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50:58Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balanc…
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403. The Power of Positive Intelligence, with Jill Peterson
41:59
41:59
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41:59In this episode of Destination on the Left, I talk with Jill Peterson, Founder and Chief Growth Strategist at Clover Insights LLC. We discuss how to improve your mental fitness and build positive intelligence, and she explains the differences between your “survival brain” and your “sage brain.” Jill shares why improving your mental fitness leads to…
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402. Exploring 2024 Holiday Travel Trends and Consumer Insights, with Jonathan Kletzel
25:15
25:15
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25:15On this episode of Destination on the Left, Jonathan Kletzel, the Travel, Transportation, and Logistics Sector Leader at PwC, shares insights from the recently released PwC Holiday Outlook. This report examines holiday spending across various consumer segments and industries. We focus on travel trends for the 2024 holiday season and discuss the dif…
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401. Building Success through Bravery and Flexibility, with Rosa Harris
44:26
44:26
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44:26On this episode of Destination on the Left, I talk with Rosa Harris, Director of Tourism for the Cayman Islands, about the importance of being open, flexible, and courageous as a travel professional. We talk about knowing who you are as a destination, being true to your strengths, and why honoring history, culture, and people is a must for tourism …
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400. Preserving Legacy and Building Connections, with Nicole Mahoney and Colleen Onuffer
32:33
32:33
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32:33On this episode of Destination on the Left, I’m thrilled to dive into an inspiring conversation that perfectly embodies our brand promise—”impact through connection, community, and collaboration.” We’re exploring the transformative power of strategic planning and emotional connections in the travel and tourism industry with Colleen Onuffer, the Dir…
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Leading the Future of Supply Chains: AI & Sustainability with Chris Sultemeier
42:14
42:14
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42:14Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart…
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399. Event Hosting and Tourism Success in Small Destinations, with Todd Read
45:35
45:35
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45:35On this episode of Destination on the Left, I talk with Todd Read, Senior Tourism Manager at SoIN Tourism, who shares more about the importance of building relationships for professional growth. Todd discusses the challenges SoIN has faced and how they have overcome them by creating strong partnerships. We also talk about hosting a travel conferenc…
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How to Leverage Cloud & AI for Peak Logistics with Deposco's Bill Gibson
40:12
40:12
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40:12ABOUT THE GUEST: Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson’s career began in 1993 as an account executive at Manugistics, a leading supply chain software provider.…
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OneRail’s Bill Catania on Optimizing the Logistics Triangle with Real-Time Solutions
34:40
34:40
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34:40ABOUT THE GUEST: Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail, an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on leveraging technology to solve complex business prob…
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398. Building Strong Industry Partnerships in the Travel and Tourism Industry, with Kristi Gole
34:00
34:00
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34:00On this episode of Destination on the Left, I talk with Kristi Gole, EVP of Strategy at Global Hotel Alliance (GHA), about the importance of collaboration and how the alliance helps these hotels compete against the world’s largest brands. Kristi shares examples of brand partnerships that GHA’s loyalty program has allowed them to start with compleme…
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eCommerce Evolution: FedEx’s Ryan Kelly on Commercial Strategy and Sustainability
43:26
43:26
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43:26ABOUT THE GUEST: Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply chains. His work at FedEx focuses on developing innovative…
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397. The Evolution of the Travel Advisor, with James R. Ferrara
41:59
41:59
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41:59On this episode of Destination on the Left, I talk with James R. Ferrara, Co-Founder & President of InteleTravel, about how the business navigated the pandemic, adapted to the shifting preferences of younger travelers, and strategically expanded their services. James also shares more about the company’s commitment to promoting mindful and sustainab…
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The Road to Greener Logistics: Mark Ang’s Vision for a Tech-Driven Future
28:12
28:12
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28:12ABOUT THE GUEST: Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable future. HIGHLIGHTS: [00:07:54] - EV Fleet Optimization:…
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396. How AI Can Improve Traveler Experience, with Anna Jaffe
43:59
43:59
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43:59Anna elaborates on how the integration of AI can be transformative for businesses in the travel industry. AI is another tool in your toolbox, and each tool, whether it’s a simple hammer or a sophisticated AI algorithm, has a particular purpose. The collaboration between humans and AI enables tour operators, DMOs, and travel agents to enhance and pe…
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Returns Done Right: Unlocking the Hidden Value of Reverse Logistics with Jonathan Poma
36:31
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36:31ABOUT THE GUEST Jonathan Poma is the Co-founder and Executive Director of the Board of Loop, a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under his leadership, Loop facilitates 2.5 million returns m…
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Rethinking Returns: Kyle Bertin on Turning E-Commerce Challenges into Supply Chain Wins
29:58
29:58
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29:58ABOUT THE GUEST: Kyle Bertin is the co-founder and CEO of Two Boxes. Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider, Flexport, DeepScale (acquired by Tesla), and Deloitte. His extensive experience in logistics and strategy, combined with a passion for operational efficiency, has positioned Kyle as an innovator in the supply…
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Episode 395:Creating Immersive Travel Experiences by Rail, with Liz Owens
35:10
35:10
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35:10On this episode of Destination on the Left, I talk with Liz Owens, Senior Vice President and General Manager of Vacations by Rail, who joins me to discuss the trends driving interest in rail experiences, such as slow travel, sustainability, and experiential travel. We also discuss the unique focus of Vacations by Rail, from escorted rail travel to …
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Tech-Driven Returns: Optoro's Amena Ali on Optimizing Reverse Logistics
42:54
42:54
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42:54ABOUT THE GUEST Amena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar returns problem, working with major retailers such as G…
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Expert Panel: Fighting Returns Fraud & Boosting Revenue in Reverse Logistics
45:04
45:04
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45:04ABOUT THE GUESTS Amena Ali, CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity. Jonathan Poma, Co-founder and Executive Director of the Board of Loop, leads a platform tha…
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Episode 394: The Essential Role of Authentic Storytelling in Sustainable Tourism, with Rob Holmes
44:35
44:35
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44:35On this episode of Destination on the Left, Rob Holmes, Founder of GLP Films shares his experience and insights on sustainable tourism. We discuss how you can impact sustainability through storytelling, and Rob shares several components of storytelling and why it must focus on people at the ground level and be story-driven, not sales-driven. What Y…
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Full-Scale Supply Chain Solutions: NFI’s Bill Mahoney on Expansion and Flexibility
21:21
21:21
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21:21ABOUT THE GUEST Bill Mahoney is a seasoned leader with over two decades of experience in the logistics and supply chain industry. As Executive Vice President and Chief Commercial Officer, Bill has been instrumental in guiding strategic growth and fostering innovation in complex supply chain environments. His expertise spans from operations manageme…
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From Configuration to Execution: Manhattan’s Ravi Maganti on the Future of AI in Logistics
21:39
21:39
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21:39ABOUT THE GUEST Ravi Maganti is the Director of Technical Services at Manhattan Associates, where he has played a pivotal role in developing and managing the Manhattan Active Metro platform. With over 20 years of experience at Manhattan Associates, Ravi has been instrumental in driving innovation in warehouse management systems (WMS) and cloud-base…
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Episode 393: Elevating Travel Marketing through Out-of-Home Advertising, with Frederick Strebeck
41:40
41:40
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41:40On this episode of Destination on the Left, I talk with Freddie Strebeck, VP of Client Partnerships at EMC Outdoor, all about how travel and tourism brands can use traditional, lifestyle, and experiential out-of-home advertising to improve their marketing campaign outcomes. We also discuss Freddie’s successes, including his work with Visit Seattle …
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Real-Time Supply Chain Planning with Manhattan Associates' Scott Fenwick & Ryan Gifford
26:27
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26:27ABOUT THE GUESTS Scott Fenwick is a seasoned expert in supply chain planning with nearly 30 years of experience. He currently leads product strategy at Manhattan Associates, where he has been instrumental in driving technological advancements in supply chain solutions. Scott’s extensive background in software development and leadership roles across…
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Episode 392:How to Offer an Exceptional Experience on Every Trip, with Rob DelliBovi
41:15
41:15
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41:15On this episode of Destination on the Left, I talk with Rob DelliBovi, Owner and CEO at RDB Hospitality Group. He shares his insights on why micromanagement is underrated when it comes to delivering exceptional service because consistency is key. We discuss the strategies Rob’s company uses to provide added value for travelers and suppliers, and Ro…
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Episode 391: Navigating Challenges and Embracing Change, with Sandy Borowsky
38:51
38:51
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38:51On this episode of Destination on the Left, I talk with Sandy Borowsky, Owner of Starr Bus Charter and Tours, about her journey in the tour industry as a third-generation owner and woman-owned business. She shares why technology is so important to running an efficient and profitable business and how working with competitors has led to business grow…
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Cross-Border eCommerce Playbook: Tom Griffin on Logistics and Customer Experience at Shoptalk 2024
28:12
28:12
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28:12ABOUT THE GUEST Tom Griffin is the President of Passport, a leading provider of international shipping and eCommerce solutions. With a career spanning over 20 years, Tom has held pivotal roles in some of the most innovative companies in the eCommerce and logistics industries. He began his journey at Yantra, a pioneer in distributed order management…
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Episode 390: Making Travel an Inclusive Experience for Everyone, with Lakshmee Lachhman-Persad
37:45
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37:45On this episode of Destination on the Left, I talk with Lakshmee Lachhman-Persad, accessible destination marketer and board member of NYC Tourism + Conventions, who explains why it’s so important to create inclusive experiences for everyone with disabilities, whether visible or invisible. Lakshmee shares specific actions that any destination or att…
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Maximizing Warehouse Automation ROI with Chris Lingamfelter at Modex 2024
22:20
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22:20ABOUT THE GUEST Chris Lingamfelter is a seasoned leader with a wealth of experience in the supply chain and logistics sector. He has played pivotal roles in companies like Third Wave Automation, 6 River Systems, and SencorpWhite, where he has driven growth and spearheaded new ventures. At Robot Advisors, Chris leverages his extensive background in …
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Future-Proofing Warehouses: Integrating Technologies for Growth with G&P Construction at Modex 2024
25:40
25:40
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25:40ABOUT THE GUEST(S) Jacob Tippie is a warehouse solutions expert with a focus on optimizing cubed space through turnkey solutions. As the Vice President of Sales at G&P Construction, he leads a team in delivering comprehensive services, including storage systems, automation, and lift equipment. With over seven years of experience in sales, project m…
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Episode 389: 5 Powerful Life Lessons for Graduates, with Nicole Mahoney
20:30
20:30
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20:30This summer, I’m sharing five powerful life lessons I’ve learned since graduating high school. So join me as I discuss the importance of adopting appreciation over expectation, choosing faith over fear, managing self-talk, directing focus to cultivate positive energy, practicing radical self-belief, and find out how they can shape and enhance your …
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Episode 388: Strategies for Effective Partnerships in Sales, with Nicole Boyer
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35:59On this episode of Destination on the Left, Nicole Boyer joins me to discuss why learning how to effectively build relationships leads to business growth. We talk about the importance of being authentic and paying attention to the small details to stay top of mind with potential partners. She also shares more about her Ginger Sales Ninja brand and …
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