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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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What if you could hang out with eCommerce experts at Salesforce, as well as our customers and partners, ask them about their experiences and be inspired by innovative ideas and live use cases; then take an insight or two to guide your own Commerce Cloud journey? Hosted by Natalija Pavic ––Innovation Leader on the Business Strategy & Growth team at Salesforce Commerce Cloud. –– every episode is a deep dive into topics that will impact your digital business from new trends like metaverse and N ...
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eCommerce has lost sight of the people at its heart—the customer. After working with the world’s biggest retailers for 15 years, David Mannheim (author of The Person in Personalisation, founder of Made With Intent) wants to change this. Through solo shows and guest conversations, you’ll hear eCommerce leaders share how they intend to break the status quo gripping online retail. The lack of care. The short-sightedness. The sea of sameness. Each 20-minute episode centres on the sharing of a st ...
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Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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The First Pencil

Kathi Kruse and Mike theCarGuy Correra

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Kathi Kruse and Mike The Car Guy Correra are best friends, with many many years of retail experience in the car biz. "We decided to get together and talk about the things that are important to us in the auto industry, and hope you’ll come along for the ride. We’ll cover auto industry stuff, dealership profitability, and digital platforms, all with a dose of humor and our love for 80s/90s music. Join us!"
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Brought to you by Online Retailer, Australia’s leading retail tech conference and expo. Recorded live at Online Retailer Conference & Expo, we chat with world-class digital leaders to bring you industry insights, practical examples and actionable ideas from our incredible community of retail renegades, marketing masters and creative entrepreneurs who all want to do retail business big. Ready? Let’s talk shop.
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Lessons in happiness, creativity and innovation from inside Europe’s leading multi-brand fashion and lifestyle destination. This podcast series tells us the untold story of a world that is challenging, constantly evolving and always rewarding. Janine Matos interviews thought leaders and innovators from fashion and tech retail and invites them to share three "Pieces of Me" - objects that tell the story of their lives and careers. To find out more about careers at Zalando visit https://zln.do/ ...
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The Start Your Own Business podcast is brought you by Start Up Donut - the UK’s leading online source of free news, know-how and offers for people who are starting their own business. We speak to leading experts on key start-up and small business issues and inspiring start-up stories give us their real-world start-up tips.
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carlomaderno explains the best tips for keeping your website relevant and boosting your performance in key areas of retail, such as marketing, and customer service. In fact, research shows that 40% of consumers are more likely to shop from retailers who spend more and personalize their shopping experience. Retailers will try to get Black Friday shoppers to spend more by offering additional discounts when they open the store's credit card. If shoppers know they have discounts to take advantag ...
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Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology ...
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Welcome to The Real Tale! We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process. In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience. If you are interested in learning mor ...
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Are you ready to leverage the power of business process improvement tools to enhance your profit margins and achieve a better work-life balance? Welcome to The Well-Oiled Operations Podcast, where you'll join forces with Stacy Tuschl—an accomplished International Best-Selling Author, astute Business Coach, and successful Multiple 7-Figure Business Owner. Stacy will serve as your trusted guide on a transformative journey, unveiling highly effective systems and strategies to improve business o ...
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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail, restaurants, and financial institutions. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether i ...
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Welcome to the Gift Shopping Podcast with Tanya and Bryan, where we talk about finding the perfect present for all occasions. Whether you are looking for a birthday gift, wedding present, or a surprise just because, we have you covered. On our podcast, married couple Tanya and Bryan share their expertise on online shopping and retail stores, giving you the best tips for creating a meaningful experience for your recipient. We understand how tough it can be to find something special in today’s ...
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Craig Staley, a 20-year retail veteran and eCommerce practitioner interviews successful small business owners from a variety of industries with one objective, to find out what makes them successful. Whether you have owned a small business for decades or are a budding entrepreneur you will discover ideas and learning lessons that others have implemented to grow their business.As small business owners a lot of the time it feels like we are just figuring stuff out and while there is a lot of tr ...
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Welcome to Comfort Walk and Talk – the premier podcast destination for anyone looking to about enhancing their foot health and embracing the world of comfort footwear. Hosted by Jeff, Ben, and Ash, this podcast dives into the essential topics of foot care, innovative footwear design, and the transformative power of wearing the right comfort shoes. Whether you're dealing with heel pain, searching for the ultimate comfort footwear, or interested in the latest footwear innovations, Comfort Walk ...
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The Conversion Show

Erik Christiansen, CEO & Co-Founder of Justuno

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The Conversion Show is a weekly podcast all about - you guessed it - conversion! Everything that gets you to your goal, whether that’s purchase, install, lead capture, content downloads, chat engagement, or demo requests - we’re talking CONVERSIONS. Each week, we interview top Marketing Leaders and Founders who are doing conversion right. From website optimization aka conversion rate optimization (#cro - the holy grail in our opinion!) back to paid media, organic, email, and omnichannel opti ...
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In this episode of the Well-Oiled Operations™ podcast, Stacy and Joel delve into the critical yet often overlooked area of business management: year-round financial planning and tax strategy. Navigating the complexities of tax compliance and business financials doesn't have to be intimidating. Stacy and Joel discuss the distinctions between CPAs, b…
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Crafting a buzzworthy launch is truly an art form, especially in a crowded market — like beauty — where it can be tough to stand out. Today, we’re joined by Cherene Aubert, VP of Digital & Commerce at ILIA Beauty, who has a proven track record of disrupting industries with her innovative ideas around product launches. She and Elena delve into the r…
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Join us as we welcome Pree and Sasha from Salesforce to explore the critical role of data in business operations, particularly within the Commerce Cloud. Pree emphasizes the strategic use of high-quality, actionable data to make informed decisions and enhance customer experiences. Meanwhile, Sasha shares her passion for crafting innovative solution…
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👉Sign up for Kathi’s newsletter here👈 Kathi and Mike talk about the micro-actions we take everyday on social and other platforms that provide value to others. Dealers tend to only care about leads and sales, which are uber important, but there are other metrics in mix that can guide where we spend our resources. Also, we are in the midst of an AI b…
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Welcome to another episode of eCommerce Fastlane. Today, we have the pleasure of hosting Debbie Pearce, the Founder and CEO of CartStars, an exclusive, invitation-only community tailored for top leaders in ecommerce and retail. In this episode, Debbie shares her inspiring journey to the United States and how her experiences have profoundly influenc…
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Chancy Chen, Head of Omnichannel Customer Experience at T&T Supermarket, explores the evolution of omnichannel experiences in retail, emphasizing the shift in consumer behavior during and after the pandemic. He highlights the importance of a seamless approach to customer service, transforming it from a cost center to a revenue generator. He also de…
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In this episode of the Well-Oiled Operations™ podcast, Stacy speaks with business growth expert Scott Ritzheimer about the journey from startup to visionary founder and what it takes to succeed at every level of entrepreneurship. Scott, who has an impressive track record of helping over 20,000 businesses and nonprofits start up, dives into the stag…
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In this episode of the Comfort Walk and Talk podcast, the hosts delve into the world of footwear with a special focus on Revere, a brand designed for comfort and orthotic support. Founder Jeff shares the heartfelt story behind starting Revere with colleague Craig Truscott in 2011, highlighting the brand's roots in addressing the needs of podiatrist…
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👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈 This week, Kathi and Mike cover: The CDK fallout and who it’s falling on: updates on what’s happening in real time with the real people on the front lines Zero-Click Search: what it is and what it really means for anyone who isn’t a big brand. Google Business Profiles - are they …
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What if your smartphone could not only enhance your shopping experience but also predict your needs before you even knew them? In this episode, we sit down with Helen Slaven, the Chief Revenue Officer at POQ, to explore the incredible impact of mobile apps and AI on the retail industry. With her journey starting at IBM, Helen offers a wealth of kno…
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Anna Wilk, Retail Manager for Czech Republic, Slovakia, and Slovenia at Zalando, joins Janine to in the studio to explain the importance of a retail manager in the industry, juggling content, the commercial calendar, and local sales strategies and combining an understanding of Zalando’s international strategy with local expertise. Anna explains the…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Vikas Jha, the Vice President of Engineering for Conversational Commerce at Bloomreach. In this episode of eCommerceFastlane, we dive into the exciting world of AI and how it's changing online shopping. Our guest is Vikas Jha, who leads the conversational commerce team a…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Bill Glass, the Co-founder of AltruPay. In this episode of eCommerceFastlane, we talk with Bill Glass, the Co-founder of AltruPay. We explore the tricky world of payment processing for businesses in high-risk industries like firearms and CBD. Bill explains how AltruPay h…
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Welcome to another exciting episode of eCommerce Fastlane! I’m thrilled to bring you a conversation that’s packed with insights, challenges, and innovative strategies from the world of e-commerce and outdoor gear. Today, we have a very special guest joining us – John Roman, the Founder and CEO of BattlBox. If you’re not familiar with BattlBox, you’…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have John Roman, the Founder and CEO of BattlBox. Join our host, Steve Hutt, as they dive into the complexities and execution risks of building retail operating systems and ERP solutions. Learn how Good Day OS, an innovative alternative to NetSuite, simplifies ERP by embeddin…
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Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer servic…
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Welcome to another episode of eCommerce Fastlane! Today, we’re diving into the exciting world of Amazon selling with a true industry expert. I’m thrilled to introduce our guest, Dan Brownsher, the Founder and CEO of ChannelKey. Dan’s journey is nothing short of inspiring. From his roots in mobile advertising to becoming a top Amazon seller, he’s no…
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In this episode of the Well-Oiled Operations™ podcast, Stacy interviews Jodi Lovett, the owner of Love It by Design, a highly successful staging company operating in Ohio and southeast Michigan, about her remarkable success in reactivating past clients. Stacy delves into Jodi's incredible results from implementing a reactivation campaign, which led…
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How are AI and data science transforming data teams’ workflows, business strategy, and the overall customer experience? Prakash Hariharabalan, Senior Director of Marketing Analytics at Signet Jewelers — an overarching umbrella company that houses Jareds, Zales, Kay Jewelers, and more — stops by the show to break down the secrets of truly leveraging…
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👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈 At our core, we are car people. We are upset to witness what’s happening to our fellow car people at CDK dealerships. This fact is the driver for this week’s episode. While the CDK cyber attack is causing major disruption to sales, service and parts, there will be even more chall…
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Join us as we master the 2024 holiday shopping season with Caila Schwartz, Director of Research and Insights at Salesforce. In this episode, we go into Salesforce's Holiday Insights HQ, revealing how Caila and her team predict holiday shopping trends using a blend of proprietary data and consumer surveys. Discover why more consumers are leaning on …
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In this episode of the Well-Oiled Operations™ podcast, Stacy offers a timely discussion on balancing a booming business while enjoying a fulfilling summer. Packed with tips and practical advice, this episode is particularly beneficial for business owners torn between relaxation and the pursuit of their business goals. Tune in to discover Stacy’s si…
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Success, and indeed survival in business, relies upon making enough sales. If you don’t, you’ll soon run out of cash and that’s likely to spell the end for your business. If you are to make enough sales, you must generate sufficient sales leads, which is a never-ending challenge, because all businesses lose customers over time. So, how does your bu…
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Steve Kaay, Contact Center Consultant at Kaay Enterprises LLC and an industry veteran with 30+ years, challenges the belief that outsourcing diminishes quality. He advocates for outsourcing's potential to enhance customer interactions by selecting the right BPO partner and investing in agent training. He also stresses the importance of culture and …
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👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈 This week we chat about Kathi’s trip to Vegas for NIADA where she spoke about online reputation management. Then we share our thoughts on the CDK outage debacle and what it means for dealership personnel. (of course, the debacle was not over at the time of taping) Mike recommends…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have Emmett Kilduff, The Co-Founder and CEO of The Fortia Group. Emmett brings a wealth of experience and a unique perspective on the art of deal-making in the e-commerce world. He emphasizes the importance of taking a slower, more thoughtful approach to attract potential buy…
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In this episode of the Well-Oiled Operations™ podcast, Stacy delves into the challenges of entrepreneurial isolation, highlighting the importance of mastering key business techniques, systems, and mindset for success. Stacy shares practical advice on how to attract more customers, increase profitability, and create a better balance between professi…
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In this episode of Comfort Walk and Talk, the hosts introduce George, Comfort Co's experienced designer with 40 years in the footwear industry. George shares insights into the intricate process of making quality footwear and discusses the evolution of the industry, emphasizing the shift towards prioritizing comfort and underfoot materials. Join Ash…
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Joining us in this episode is Dr. Trish Myers, who delves into her journey with Salesforce. From revolutionizing a 40-year-old family-owned service company with a rapid digital transition to leading global delivery teams at Rafter One, Dr. Myers' story is one of perseverance and innovation. We explore the vital role of the Salesforce community, the…
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Janine sits down with Jan Bartels, SVP of B2B at Zalando, to hear the story of ZEOS, a concept that revolutionises logistics for the fashion and lifestyle retail industry. ZEOS is Zalando's new B2B brand that offers a one-stock-pool solution for brand partners, and the entrepreneurial journey of the last few months has been unique. Because the stor…
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Welcome to another episode of eCommerce Fastlane. Today, we have two amazing guests: Andrew Curtis, the CEO of Clearco, and Tim Marinello, the COO of The Adventure Challenge. Clearco is changing the game for ecommerce businesses by giving them new ways to get funding to grow. Andrew explains how Clearco helps all kinds of ecommerce entrepreneurs wi…
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Who among us doesn’t enjoy a toastie or Mexican-style wrap? Both can be a delicious snack or meal. CRIMPiT is a successful new British business. Its clever, innovative products offer a quick, easy and mess-free way to create delicious toasties using your kitchen toaster or burritos, calzones, enchiladas, kebabs and pasties that can be heated in you…
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Harini Gokul, Chief Customer Officer at Entrust, discusses how contact centers drive growth and impact the business's bottom-line revenue. She emphasizes customer engagement and proactive problem-solving and challenges the view of contact centers as cost centers. She also discusses changing mindsets, the importance of agent turnover, AI's impact on…
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Pat Ferdig, Chief Customer Officer at 441 Locals, highlights the need to address systematic resistance to sub-par performance. He points to the crucial role in driving growth and advocates reframing contact centers as pivotal to company expansion, not just cost centers. He stresses a human-centric approach, including listening to agents and integra…
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In this episode, Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her experiences within other departments, Tracey underscores contact centers' holistic impact, aiding organizational growth. She s…
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In this episode of the Well-Oiled Operations™ podcast, Stacy and Mel Abraham delve into the crucial aspects of building financial freedom. Mel shares his unique insights on developing healthy money habits, managing business finances effectively, and preparing for a secure financial future. Mel Abraham, author of "Building Your Money Machine," discu…
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Discover how loyalty programs can transform customer relationships. From Sephora to Kohl's and Elf, brands are evolving to incentivize and gamify the customer journey, creating extraordinary experiences that go beyond “just perks.” In this episode, Elena and Roxy delve into the distinctions between loyalty and rewards programs and explore how to ta…
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Season 2 of the Statements of Intent Podcast brings bigger guests, more drones, and hilarious bloopers. The host, David Mannheim, will be travelling around the UK to visit senior eCommerce leaders to talk with them about how we might change the perspective of eCommerce for the better. How we measure and treat our customers. How we optimise their ex…
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In this episode of the Well-Oiled Operations™ podcast, Stacy explores the essential yet often neglected realm of business metrics tracking for strategic decision-making. Stacy gives her expert advice on how small business owners can simplify their operations and focus on mastering key techniques and systems to drive success. She underscores the cru…
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Today on Comfort Walk and Talk, hosts Ash, Jeff, and Ben discuss the importance of foot care for individuals with diabetes. They welcome back special guest Sophie, a podiatrist, to delve into the connection between diabetes and foot health. Sophie highlights the impact of diabetes on the circulatory and nervous systems, emphasizing the importance o…
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In this episode, we dive into the remarkable story of Rochester Electronics, whose leaders, Tracey Corbitt and Linda Monroe, transformed the company into a vital supplier of semiconductors for medical devices during the global pandemic. Through a digital transformation powered by Sales Cloud and MuleSoft integrations, the company not only streamlin…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have Udayan Bose, the Founder and CEO of NetElixir. In this episode, we explore the evolution of digital marketing and the challenges businesses face with the growing lack of transparency and control on platforms like Google and Meta. Udayan reveals how NetElixir is breaking …
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Meg Greenhouse, Senior Vice President at Zalando Technology Foundation (ZTF), joins Janine in the studio to discuss the role of ZTF in providing all the necessary tools and support employees in the modern workplace need, giving us a peak behind the scenes of how an organisation like Zalando functions. Meg leads a team whose role is creating a seaml…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have Kusha Kavandi, the Founder and CEO of Kazam. In this episode, host Steve Hutt is joined by guest Kusha Karvandi, founder of Kazam, to discuss the changing dynamics of selling on Amazon and how his AI-based software is revolutionizing Amazon advertising for brands. From n…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have Vicky Pasche, the Founder and CEO of Dapper Boi. In this episode, Vicky shares the incredible journey of how she and her wife, Charise, identified a significant void in the market for non-binary clothing and launched Dapper Boi in 2015 through a successful Kickstarter ca…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have Juan Meisel, the Founder and CEO of Grip. Grip launched in 2022 and has quickly become one of the fastest-growing companies in the perishable shipping industry. Their success is largely thanks to a strong focus on customer satisfaction and actively involving customers in…
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👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈 Let’s talk about the recent changes Google is making to search. It’s a wild ride and it’s not at all over yet. Music segment: Siouxsie Sioux B-day Beach Boys documentary (thumbs down) 100 ft Wave documentary 👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈 Go…
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In this episode of the Well-Oiled Operations™ podcast, Stacy takes us through a transformative journey with guest Alicia Ybarra, a bridal gown designer mastering Generation Z marketing techniques, who recently achieved phenomenal success. Together, they dive into Alicia's bold moves and innovative strategies, highlighting how businesses can signifi…
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Generative AI (GenAI) is rapidly transforming the e-commerce industry, urging forward-thinking businesses to dream bigger than ever before. Among the burgeoning areas of innovation is conversational commerce, which is increasingly becoming a dedicated budget item for marketers and merchandisers. For deeper insights into this evolving field, Elena g…
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Join hosts Ash, Jeff, and Ben on Comfort Walk and Talk as they chat with Natalie, the Queen of Online Customer Service at Comfort Co. Natalie shares insights into the most common reasons customers reach out, from store locations to sizing inquiries. Discover how customer service representatives like Natalie make a difference in customers' lives, on…
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