show episodes
 
Become a Paid Subscriber: https://anchor.fm/the-customer-servic/subscribe Hi, I am Carole T. the host of The Customer Service Therapy Podcast! As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and resp
 
Your fave podcast that explores the nuances of diversity, identity, and culture with Angelica & Inez. Our podcast acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We recognise our privilege as migrants recording on this land and know that it always was and always will be Aboriginal lan ...
 
Will robots steal our jobs? How will shopping feel in virtual reality? Future Visions is a brand new podcast series from Virgin that explores the surreal world of tomorrow through the finest minds of today. With the help of scientists, experts and respected futurologists, presenter Natalie Campbell (Badass Women’s Hour / A Very Good Company) peers into the crystal ball to imagine what the world will look like in 20 years’ time – and what we’ll need in our future toolkit to survive. A Pixiu p ...
 
BWAD CHÉNN, the Haitian-Kreyol word for Oak Tree. The Oak Tree Symbolizes strength, morale, resistance, and knowledge. Trees represent a spiritual and physical connection of transformation. Bwad Chénn brings wisdom to transform your life to restore the natural law elements of power, prosperity, sovereignty, protection, loyalty, honesty, longevity, nobility, and honor which are symbolize the Oak Tree. Bwad Chénn a cosmic storehouse of wisdom. Cover art photo provided by Darius Bashar on Unspl ...
 
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show series
 
Dans cet épisode, Nanou Mav, mon amie de longue date qui travaille depuis près de vingt ans dans le service à la clientèle et moi discutons de façon candide du rôle des RH en entreprise, face aux tactiques d'intimidation et de harcèlement des employés que nous avons pu observer, entrainant souvent des cas de burn out professionnel. PS: mes excuses …
 
Dans cet épisode je discute avec Madame Anne Dubois Fornoville, thérapeute exerçant depuis plus de 20 ans en Belgique et spécialisée dans l'accompagnement des patients atteints du burnout.Nous apportons des éléments de réponses pour comprendre ce que c'est que le burn-out professionnel. Ou qui désirent une certaine structure/schéma/ feuille de rout…
 
In this episode, I discuss the last reason why many customer service departments are often difficult to reach by phone or e-mail. this is the last part of the series. Here is a summary of the previous reasons and episodes. You may always go back and listen again to these episodes if you wish. Title: Episode 4 - Two reasons why Customer Service reps…
 
In this episode, I quickly explain why we changed the name of the podcast, then I tackle the painful topic of the unavailability of most customer centers/admin centers/contact centers/customer service departments. I took another approach by asking our detractors if they have ever wondered about the real reasons why is it so difficult for them to re…
 
Dans cet épisode, je lance un appel à l'aide en direction des manager, directeurs, chef d'entreprise doté d'un SAV, service client, call center, centre administratif etc, Les agents travaillant dans ses services vont très mal et plusieurs signes l'indiquent mais sont actuellement ignorés. Le rôle d'agent de support clients est trop important pour l…
 
Dans l'épisode de cette semaine, je me concentre sur la relation entre le client, son chargé de clientèle et la technologie qui pousse de plus en plus vers une robotisation du support client, des services clients, call centres, centre administratif etc.Je partage mon expérience et mes réflexions sur la façon dont ces derniers ont été impacté au fil…
 
Dans cet épisode tu découvriras comment j'ai vécu mon rôle dans un environnement de service à la clientèle en tant que fille, femme, épouse, mère, amie, collègue, chef d'équipe, gestionnaire et entrepreneure. Comment j'ai perdu pieds et comment j'ai réussi à me relever, à rester saine d'esprit et à prendre plaisir à refaire partie de ce secteur d'a…
 
In this episode, I quickly explain why we changed the name of the podcast, then I tackle the painful topic about the unavailability of most customer centers/admin centers/contact centers/customer service departments. I took another approach by asking our detractors if they have ever wondered about the real reasons why is it so difficult for them to…
 
Sign up for the KOHO Card now and get $20! https://wepayoffdebt.ca/koho This is the fifth video in the Budget Course! The key now that we've got the idea of the budget down and the main priority is to make it not just easy to do, but DEAD EASY. It has to be dead easy because you're going to get tired. Sometimes it's not FUN updating/tracking/planni…
 
This is the fourth video in the Budget Course! Debt is the number one reason why Canadians don't have the wiggle room in their budget. Once you have your income and four walls written out in a budget, the next step is to get your debt under control and make decisions on how much of the money you have left will actually go towards debt. You CAN be d…
 
This is the third episode in the Budget Course! I go through the important concept of "The Four Walls," dealing with the most important issues that need to be addressed FIRST in everyone's budget. Got questions about budgeting? https://wepayoffdebt.ca/voicemail OR TXT 'PODCAST' to 204-813-6133 Come join the Facebook Group and share your progress as…
 
How do donations work in our finances? What about surprise school expenses? Should I go back to work or stay home with my 1-year-old? Today I address three listener questions! - How do I deal with donations and what's the best way to make them? - How do I deal with surprise expenses with my kids from school? - Should I go back to work or stay home …
 
This is the second episode in the Budget Course! I go through the basics of what a zero-based budget is and how to do it. It takes some practice, but it's well worth the effort! Got questions about budgeting? https://wepayoffdebt.ca/voicemail OR TXT 'PODCAST' to 204-813-6133 Come join the Facebook Group and share your progress as you go! https://we…
 
This is the first episode in the Budget Course! I go through a bit of our story and the reason why it's so important to get control of our money from a biblical point of view. Got questions about budgeting? https://wepayoffdebt.ca/voicemail OR TXT 'PODCAST' to 204-813-6133 Come join the Facebook Group and share your progress as you go! https://wepa…
 
Come Join Me Every Single Week This January to Get Control of Your Finances in a Way You Didn’t Think Was Possible! http://www.WePayOffDebt.ca/2022 I’ll Teach You to Build Not Just a Budget, but an Entire System That Will Allow You to Get Complete Control of Your Money and Track It to Know That You’re Sticking to It...and All That Without Spending …
 
Check out a list of some smaller and some bigger things you can "invest" your money in that can bring a massive return in your life: http://www.WePayOffDebt.ca/cash Some people think "Nah, people with extra money just don't exist", but in fact, some people are born savers and end up piling up money that they don't know what to do with. Some people …
 
Did you know that Jesus spoke more about money and possessions than almost any topic? More than heaven and hell combined? If your personal finance life was a puzzle, and you dumped out all the pieces, you'd want to start with the corner points, in order to get some structure of where to go and something to build on to. I recently had the privilege …
 
Be sure to get the PDF of instructions I use to enter and track my transactions with incredibly low effort and time needed: http://www.wepayoffdebt.ca/everydollar This is the app that changed everything in our financial lives - being able to not only make a budget but more, to (a) track it with almost zero effort, (b) to be able to update it quickl…
 
Text 'SAVINGS' to 204-813-6133 to get a PDF summary of this video Many Canadians, especially Christians, feel guilty thinking that they're not doing the right thing - that they should be saving more, or doing something more with their money. In this podcast, I go through all the different stages you might be in and answer the question "How much sho…
 
How does one do Christmas Credit Card Free and without Debt? It takes some effort and intentionality, but not only is it totally doable, but there are even ways to even make it FUN. Moreso, it's a MYTH that you need a credit card to buy online. We've been buying online for a long time, and have been doing so without a credit card for YEARS now. Tod…
 
My wife and I paid off $41,000 and built a $21,000 emergency fund in a total of 25 months after Discovering Dave Ramsey. This was such a MASSIVE shift in our financial lives. In this video, I share the story of our get out of debt journey! RELATED: - The #1 Reason To Get Rid Of Your Credit Card TODAY! - https://www.youtube.com/watch?v=vQcSwi_2gY4 -…
 
Lots of people have asked me recently what they can do to get their income up, especially those in rural Canada. It’s easy to look around and feel like there’s nothing here for you to do. But all it comes down to is finding a way to meet needs. If you can meet people’s needs, they will thank you with CASH. RELATED: - Got Free Time, A Vehicle, And A…
 
Got a call from a close friend recently who was looking for some input. “I just want to feel like I’m being a good steward of what God has given me.” It’s a common feeling of Christians when it comes to their finances. In this video, I go through some of the main points to hit to be someone who is managing their financial resources for God. RELATED…
 
In the Season 1 finale of Similar Differences, we answer questions from our lovely listeners. A special episode where we reflect on the podcast, each other, and our journeys. Importantly, we discuss how our opinions have changed on what we have said in previous episodes. You know what they say about actual critical reflection, that shit is deeply u…
 
In today's episode, we discuss the scams of grading, motivation, the contributing factors to ‘’success’’, and grading pressures for expected success. CAUSES Raise the Age https://www.raisetheage.org.au/ Critical Race Theory https://www.sbs.com.au/nitv/article/2021/06/23/opinion-critical-race-theory-what-it-isnt Trans & Gender Diverse Community Fund…
 
Today's episode is all about the TOXIC non for profit (NFP) and non-government organisation (NGO) sector. We cover everything from how these organisations police the communities they serve, surveillance of WOC, living experience, hierarchical power imbalances, trauma, being paternalistic, burnout, funding, volunteers and so much more. We worked sup…
 
In today's episode, we discuss how we come to understand different types of love. We speak on friendships, romance, marriage, biology, unconditional love, self-love, culture and even the dark origins of Valentine's Day! Donation Links: Support First Nation causes: https://docs.google.com/spreadsheets/d/1kpse8wqYdjmPrtJPLWnT4RPKVK_-bmQfVP_xDg0d3g4/h…
 
Genuine Happiness Comes from WithinLife isn’t the sweetest candy. Sometimes, when I feel like the world is just too heavy. So, qhow does one become genuinely happy? Step 1 is to love yourself. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app--- Send in a voice message: https://anchor.fm/az-respes/m…
 
This episode is about dealing with life decisions when we're at a crossroads. Sometimes it becomes challenging and unsure on how to handle such choices. There are four pointers that help with those decisions.--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app--- Send in a voice message: https://anchor…
 
In today's episode, we discuss all the books, music, tv, films, albums that have had an impact on us in meaningful, funny, and life-changing ways. Lots of sweet and funny stories are associated with these plus some valuable lessons. Please give this a share to recommend some beautiful media! Instagram: https://www.instagram.com/similardifferencespo…
 
Today we discuss burnout. We know we have all been feeling emotional exhaustion, cynicism, and low feelings of personal accomplishment. Coupled with the media frenzy going on, it's hard to get some rest! The first half of the episode we define burn out, particularly in terms of the workplace. The second half we go over coping strategies, and how to…
 
We have our very first guest! Soaliha is a writer, podcaster, media personality, advocate extraordinaire and a friend of the show. Soaliha's Linktree: https://linktr.ee/soaliha Soaliha's Instagram: https://www.instagram.com/soalihaofficial/ The three of us speak on how to we have found happiness in our lives. We touch on finding happiness within: O…
 
This episode we discuss everything to do with friendship! We spoke about how to maintain a friendship, how to be friends with those more privileged, how we have been toxic, handling conflict, friendship breakups and everything in between. We would love to hear your thoughts over on our Instagram where we will be posting highlights of our episodes! …
 
In this episode, we discuss interracial dating, sex, romance, intimacy, the whole deal! How we are not your exotic girlfriends, your world is just as foreign to us. We speak about how internalised racism has affected how we date. Do you have to spend more time defending your relationship than having one? What does it feel like to sleep with the col…
 
In this episode of Similar Differences, we will be talking about lessons for our younger selves. Also, go back and give little Angelica and Inez a big hug. Grab a tea, a wine, go for a walk because today we are having a reflective chat filled with laughs! Let's have a chat about the lessons for your younger selves over on our Instagram @similardiff…
 
In our second episode of Similar Differences, we are discussing the Myth of Meritocracy. Can everyone really get to where they want by working hard? Is this a level playing field? The answer is no. We need to build more equitable systems because marginalised groups deserve that, they need more justice paid to them. Not just exceptions to this rule.…
 
Welcome to our first episode of Similar Differences with Angelica & Inez. An interstate friendship that explores the nuances of diversity, culture, and identity. In this episode, we talk about Riz Ahmed's The Long Goodbye where he personifies Britain as his abusive ex and the stages of the break up he goes through. We speak about what stage of the …
 
In this episode of the Wizard's World, I talk about how my positive attitude has kept my mind focused while dealing with the world around us. From the Coronavirus, life, death, or racism, it is important to keep a sense of positivity in your thought process. Listen to your thoughts. Now tell me, what thoughts fill your head? Would you label them as…
 
In this extremely personal episode, I share my experiences having to encounter racism from my early years as a teenager to now. You will hear a moment I ran for my life. Another moment when my body froze in an instant having a gun held to me. And finally how I deal with understanding what it takes to fit into the internet marketing community where …
 
In this episode, I talk about how one of my clients achieved $30k last month during the Pandemic and also give two cheap tips on getting started with internet marketing. Check out azrespes.com/wizard14 for your 14 day trial of ClickFunnels--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app--- Send in …
 
The search topic 'Vaping' and how the vape niche was affected this week. Also with a variety of products and services that are still available these days, your typical consumers can have a hard time deciding to choose. Using the topic of 'vaping' in our niche, I go over a few tips internet marketers can employ to create some buzz and convert sales.…
 
Choosing the right keywords can be complicated that's why I give five quick ways you can get the right keywords for your website and business. Also why taking risk is always better than regretting.--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app--- Send in a voice message: https://anchor.fm/az-resp…
 
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