Best Scott Hatfield Podcasts (2024)

1
Dr. Todd Otten 43:13

1d ago43:13

43:13

Dr. Todd Otten is a board-certified family physician with over two decades of experience in medicine. Todd, who has ties to Maine through his past work as a naval flight surgeon, champions an approach called “Our Quadruple Aim,” which seeks to drive systemic change in healthcare. His groundbreaking book, Ripple of Change, co-authored with his patie…

1
Insights From the Self Storage Association 51:08

3d ago51:08

51:08

Are you even doing trade shows right? There's a right way to do a trade show, and then there's just wasting your time and money. This is just one of many topics we cover as we return to the mics and gab all about the recent Self Storage Association Fall Conference in Las Vegas a few weeks back. We learned alot, from Google updates, to data analytic…

1
Portland Art Gallery Artist: Margot Hartford 23:21

8d ago23:21

23:21

Margot Hartford is a multidisciplinary artist and commercial photographer originally from Waterloo, Canada. With a background in photography and film, Margot has spent nearly three decades exploring creativity. Margot’s journey from commercial photography to fine art demonstrates the freedom that comes from breaking traditional artistic rules. Marg…

1
Artist: Bibby Gignilliat 30:42

16d ago30:42

30:42

By Dr. Lisa Belisle

1
It's Show Time 17:53

8d ago17:53

17:53

The Fall Conference season officially kicks off this week with the SSA Fall Conference & Expo in Las Vegas. With more shows than a person possibly attend over the next few months, how to do you know what is the right show for you? How do you get the most out of your trade show? And should you even attend one? We discuss a few of our tips and tricks…

1
AI and the Future of Medical Care: Cardiologist Dr. R. Scott Wright 48:46

13d ago48:46

48:46

By Dr. Lisa Belisle

1
Self Storage Origins: Matt Enger with Cubby Storage 51:43

14d ago51:43

51:43

Matt Enger, co-founder of Cubby Storage, joins us to talk about his journey into self storage. From his beginnings storing artwork, to the development of Cubby, he has used his tech background to increase efficiency and enhance the customer experience in a variety of industries. We also dive into self storage software, which has become integral to …

1
The Next Generation of Self Storage Software 1:28:04

22d ago1:28:04

1:28:04

Experts from 6Storage, Storable, Storage Commander, and Storeganise join us to talk all about software. Good self storage software can make all the difference for both the customer experience and the manager/owner. What functionality should software have? How should it interact with security, call centers, and payment portals? What are the pain poi…

1
Trailblazer in Maine Medicine: Dr. Barbara Crowley 39:58

27d ago39:58

39:58

Dr. Barbara Crowley is the leader of the Peter Alfond Endowment Programs at MaineGeneral Health in Augusta. Barbara’s background in pediatrics and community health has contributed to her transformational approach to broadening the definition of health beyond clinical settings. From pioneering school-based health centers to leading initiatives that …

1
Avesta Housing and Compassionate Leadership: Rebecca Hatfield 37:32

1M ago37:32

37:32

Rebecca Hatfield is the CEO and president of Avesta Housing. With a background in finance and tech, Rebecca brings a unique blend of analytical prowess and compassion to her role at one of Maine’s most well-recognized affordable housing non-profits. Raised on the West Coast, Rebecca spent time all over the world before moving to her husband’s home …

1
Self Storage Origins: Tommy Nguyen 57:45

1M ago57:45

57:45

Tommy Nguyen, founder of StoragePug, shares his origins both in the US and in self storage. From his humble beginnings coming to America from Vietnam, to his early days in tech after UT, to the beginnings of his company StoragePug, we hear all about his amazing journey. He discusses his personal story, the heart behind StoragePug, and his thoughts …

1
Growth Mindset: Gibsons Sotheby's International Realty 45:26

1M ago45:26

45:26

Colleen Barry is the CEO of Gibson Sotheby's International Realty. Originally a documentary filmmaker and graphic designer, Colleen found her employment options limited in 2002, in the financial aftermath of the burst dot-com bubble. She gratefully accepted a position answering phones in a rental office. By working hard and repeatedly saying “yes” …

1
Stay Competitive Using Industry Data with James McLean 54:22

2M ago54:22

54:22

What data matters in self storage? Where do you get it? James McLean from Radius+ joins Tommy and Melissa to discuss all the analytics you can handle. It can be hard to sort through all the available data out there from your website to your online profiles to your management software. We discuss the tools that are available and the key data to keep…

1
Rockstar Camp for Women: Megan Jo Wilson 45:58

2M ago45:58

45:58

Megan Jo Wilson is the founder of Rockstar Camp for Women, a transformative leadership program held at the Portland House of Music in Maine’s largest city. Growing up in nearby Cape Elizabeth, Megan felt drawn to the arts at an early age. From performing Tina Turner tunes on her parents’ front lawn to becoming a professional singer and musician, Me…

1
Matthew Russ Braves the Elements to Plein Air Paint in Maine 37:39

2M ago37:39

37:39

By Dr. Lisa Belisle

1
Whole Woman Health: Carrie Levine 33:39

2M ago33:39

33:39

Carrie Levine is a certified functional medicine practitioner, author, and owner of Whole Woman Health. A Certified Nurse Midwife, Carrie honed her skills in multiple Southern Maine locations, including Maine Medical Center in Portland, Miles Memorial Hospital in Damariscotta, and Women to Women in Yarmouth. She founded Whole Woman Health in 2014. …

1
Legal Chat Episode 2 with Carlos Kaslow and Scott Zucker 46:35

2M ago46:35

46:35

Welcome to Episode 2 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we cover the recently passed legislation regarding non-monetary defaults, the ability to enforce unsigned leases, properly disclosing fees, force-placing tenant insurance, la…

1
Maine Health: Andy Patstone 42:32

2M ago42:32

42:32

Andy (Andrea) Patstone is the Coastal Region President of MaineHealth, the state’s largest healthcare organization. Andy brings a unique perspective to leadership, emphasizing the importance of being adaptive, having self-awareness and understanding others' needs. She highlights the challenge of leading in a clinical field as a non-clinician, and s…

1
Radio Man: Bud Stiker 41:41

2M ago41:41

41:41

Bud Stiker is an internationally recognized radio professional and creative consultant who now uses his communication background to benefit medical learners and patients. Originally from upstate New York, Bud gained extensive experience in radio across the U.S. before eventually moving to Maine. Bud’s winding professional path from disc jockey to g…

1
The "Why" of Work Life Balance 37:55

2M ago37:55

37:55

In this special 100th episode, we revisit our very first topic from two years ago- work life balance. Whether you own a business or just work for one, the motivation behind your work ethic drives everything you do, from the amount of time you spend with your family to the effort you put into your job. We discuss our own work life balance, the "Why"…

1
Maine Artist: Susan Johnson 34:53

2M ago34:53

34:53

By Dr. Lisa Belisle

1
The Future is Here with James Hatfield 44:14

2M ago44:14

44:14

The future of tenant communication is video. Face time, snaps, zoom, google meet, and a host of other options have grown this tech in person to person communication, but we haven't seen it hit its stride in the self storage space... that is until Live Switch decided to enter our industry. It's not often we're blown away by a new piece of tech that …

1
Maine Humor: Tim Sample 1:03:56

3M ago1:03:56

1:03:56

By Dr. Lisa Belisle

1
Watch Out For That Snake 21:50

3M ago21:50

21:50

Snakes, birds that attack, glow in the dark tenants... we've got a few fun stories from our recent travels to share on this lighter 4th of July special episode. There is never a dull day in self storage, and we are extremely thankful for the freedom to work in this industry and build our business. Despite the strange circumstances, tempermental tec…

1
Yarmouth Clam Festival: Chelsie DiConzo, Director 24:26

3M ago24:26

24:26

Chelsie DiConzo is the Community Events Director for the Yarmouth Clam Festival. Originally from Rumford, a riverfront mill town located in the foothills of western Maine, Chelsie has dedicated herself to showcasing Maine’s cultural landscape. Chelsie drew upon her well-honed skills as a seasoned event organizer when reviving Yarmouth’s beloved tra…

1
The Good, Better, and Best In Storage Security w/ Aaron Harwell 1:04:41

3M ago1:04:41

1:04:41

Get ready for one of our most entertaining podcasts of the year. Aaron Harwell from SpiderDoor joins Tommy and Melissa to talk about self storage security. Aaron has experience both as a self storage owner and the owner of a self storage security company and talks about what has (and hasn't) worked for his facilities and what led him to the many un…

1
Liminal Space Artist: Helen Lewis 40:16

3M ago40:16

40:16

By Dr. Lisa Belisle

1
Dealing With Business Operators 21:15

3M ago21:15

21:15

Up next in our series on "Dealing with Problem Tenants" are our business operators. This is a tricky category as many of our business tenants are our best tenants. They follow the rules, pay on time, and stay forever. But there's a difference between a business that stores with you and one that operates on your property. How can you discover this p…

1
Dealing With "Thief" Tenants 42:17

3M ago42:17

42:17

Theft is one of many security issues facing every self storage facility. Preventing it should be a top concern. Sadly, one of the sources of theft is our own tenants. For most of your renters, you have nothing to worry about. But what about that one bad apple? How can you "thief-proof" your facility? Better yet, how can you head off a thief before …

1
Dealing With "Bully" Tenants 41:24

3M ago41:24

41:24

Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant... Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion.…

1
Enlisting Your Customers 26:01

4M ago26:01

26:01

There is a common denominator every self storage business shares that is often under-valued and under-utilized: the customer. Building customer loyalty is the final step in the sales funnel. But too often, companies are so focused on getting customers, they don't know how to truly enlist them to continue building their business. Today we gab about …

1
Living Maine: Heather Shields 25:42

4M ago25:42

25:42

Heather Shields is a self-made individual who is a Senior Vice President and Broker with Legacy Properties Sotheby's International Realty. Growing up on the island of North Haven in Maine’s Penobscot Bay, Heather spent many years working with fellow island resident, and U.S. Congresswoman, Chellie Pingree. Heather's journey from island life to main…

1
Arts and Humanities Make the Difference: Kristin Eckhardt 38:29

4M ago38:29

38:29

Kristin Eckhardt is a co-founder of Notice, a boutique consulting agency that specializes in educational startups and other entrepreneurial ventures. A graduate of Bowdoin College in Brunswick, Maine, Kristin's education and professional background encompass diverse realms from visual art and architecture to technology and small business ownership.…

1
It's Legal, But Be Careful 27:44

4M ago27:44

27:44

The self storage laws in Georgia were recently updated to include new provisions for non-monetary defaults and unsigned lease agreements. But along with these changes are best practices to protect both the facility owner and the tenant. While some practices are now legal, owners must be careful to implement them in the right way. We break down some…

1
The Tech Margin: Sonia Cook-Broen 37:23

4M ago37:23

37:23

Sonia Cook-Broen is a trailblazing innovator whose focus is the intersection of technology and art. A former software engineer and longtime Maine resident, Sonia is the founder of TheTechMargin, which embraces “coloring outside of the lines, creativity, mindfulness, and allyship,” through its online classes and other content. Sonia advocates for di…

1
What Was Your Creative Lightning Bolt? Page Eastburn O'Rourke and the Artistic Process 28:43

4M ago28:43

28:43

Page Eastburn O’Rourke spent decades developing a successful career based on a creative style she called “Pop Folk Art,” that became beloved by loyal collectors of her work. She hopes that her new work will be even more appealing to those who have come to love and appreciate her approach. Page recalls a “lightning bolt” moment while exploring the L…

1
Increasing Occupancy With a Great Experience with Luke Westbrooks 1:11:32

4M ago1:11:32

1:11:32

Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience…

1
Addiction Doc: Dr. Nick Gallagher 35:48

4M ago35:48

35:48

Raised in Winslow, Maine, Addiction Medicine specialist Dr. Nick Gallagher is the latest in a long line of family members to provide care for his community. He began his employment with the local hospital when he was a teenager, scrubbing floors and emptying trash cans, as a member of the environmental services team. After working his way through t…

1
The Most Important Thing In Self Storage 37:27

5M ago37:27

37:27

After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a busine…

1
Life By Design: Mary Allen Lindemann and the Future of Coffee 35:18

5M ago35:18

35:18

Coffee by Design owner and co-founder Mary Allen Lindemann is a pioneering force in the coffee industry, and a longstanding supporter of arts and community in Maine. Her deep connection to the state dates back to 1971, when her family first began summering on Chebeague Island in Casco Bay. Mary Allen would go on to pursue fashion marketing and adve…

1
Elevating Your Marketing Through Curb Appeal w/ Jane Sauls 1:15:08

5M ago1:15:08

1:15:08

Curb appeal isn't just about what you see. It's about what others see when they visit your property, whether in person or online. The right curb appeal can attract a great tenant leading to long term healthy arrangement. But the reverse is also true. Negative curb appeal can keep good tenants away or attract the wrong kind of tenant. So, what are t…

1
Starting a Family and an Art Practice: Miriam Webber 31:26

5M ago31:26

31:26

Emerging artist Miriam Webber found her way back to art as a means to rediscover herself after becoming a mother. Miriam has long enjoyed painting and drawing. A friend who featured Miriam’s work at her local business catalyzed Miriam’s shift toward sharing her art publicly, and the subsequent sell-out show affirmed Miriam’s artistic path. Currentl…

1
Exploring the Human Side of Healthcare with Dr. David Salko 45:23

5M ago45:23

45:23

Dr. David Salko is a family physician and medical leader dedicated to community health. A graduate of Franklin & Marshall College in Lancaster, Pennsylvania and the Jefferson Medical College of Thomas Jefferson University in Philadelphia, Dave completed his family medicine residency at Maine Medical Center in Portland. He and his wife, Jen, have fo…

1
Keep It Clean Y'all: Physical Curb Appeal 28:52

5M ago28:52

28:52

You never get a second chance to make a first impression. This famous slogan rings true in more areas than just keeping your hair free of dandruff. It's especially true in the self storage industry. What are people's first impression when they drive by or walk on your property? Today we dive into the different aspects of keeping your facility neat,…

1
Finding Art in the Sound of Maine: Dianne Ballon 38:25

5M ago38:25

38:25

Dianne Ballon is a sound artist. A graduate of the Massachusetts College of Art in Boston, Dianne originally worked with visual mediums, but became intrigued by the creative possibilities of audio elements, and soon changed her focus to sound. Her current exhibit at the Maine Maritime Museum in Bath, titled Lost and Found: Sounds of the Maine Coast…

1
Top 5 Sales Skills for Managers with Carol Mixon 1:05:29

6M ago1:05:29

1:05:29

One of the top training guru's in self storage, Carol Mixon, joins the podcast today to talk all about selling skills. Active listening, problem solving, customer care, product knowledge, and of course closing those leads are just a few of the many topics covered in todays episode. Carol shares a variety of helpful examples along with practical adv…

1
Leadership Has Evolved. Have You? Alex Sydnor 32:12

6M ago32:12

32:12

An experienced leader across various industries, Alex Sydnor brings a unique perspective to the healthcare sector, where he has served as a Chief Strategy Officer for more than a decade. With a background in education and the arts, Alex recognizes the pivotal role creativity plays in problem-solving. Alex emphasizes the value of cross-disciplinary …

1
Inside Self Storage 2024 Recap 27:14

6M ago27:14

27:14

We're back from Inside Self Storage with all our fun takeaways from the education, networking, and trade show. Dozens of speakers, hundreds of vendors, and thousands of attendees made this an event to remember. And speaking of thousands, the Storage Gives event was HUGE, raising thousands for all the worthy causes they support. Interested in purcha…

1
Maine Fintech and Forging New Paths: George Matelich 38:16

6M ago38:16

38:16

When George Matelich began his career, he intentionally moved to the West Coast to be in the center of tech entrepreneurship. He understood the importance of spending time with others who were on the cutting edge. Drawing on this exposure, and experience as a software engineer, this former self-described “pizza-influencer,” developed invaluable ins…

1
Legal Chat Episode 1 with Carlos Kaslow and Scott Zucker 38:19

6M ago38:19

38:19

Welcome to Episode 1 of Legal Chat. This is the podcast version of the virtual "Power Hour" featuring Carlos Kaslow and Scott Zucker which covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we get to know Carlos Kaslow's origin story before the guys dive in to the legal topics facing th…

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