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Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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The Most Important Thing In Self Storage

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Manage episode 417532437 series 3294397
Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a business, and you can't have a successful business if you don't make money. So where does our money come from? *Spoiler Alert*...Customers.

We often think about the customer experience, but have you thought about your actual customers? What do they want? What are they looking for? What can they handle? That's our topic for today as we unpack the common customer themes we've seen from dozens of operators and dozens more educational sessions. If you know your customer, you'll know how to please them, utilize them, and ultimately earn money from them.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions

  continue reading

95 episodes

Artwork
iconShare
 
Manage episode 417532437 series 3294397
Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a business, and you can't have a successful business if you don't make money. So where does our money come from? *Spoiler Alert*...Customers.

We often think about the customer experience, but have you thought about your actual customers? What do they want? What are they looking for? What can they handle? That's our topic for today as we unpack the common customer themes we've seen from dozens of operators and dozens more educational sessions. If you know your customer, you'll know how to please them, utilize them, and ultimately earn money from them.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions

  continue reading

95 episodes

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