Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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There are many things we hear from the Word of God, whether in a sermon, a song, or regular conversation. But what about those less comfortable topics? What does the Bible say about divorce, pornography, what should or should not happen in worship, modern warfare, the election, profanity, alcohol, masculinity, or a host of other things that don't normally come up around the Sunday lunch table? Jeremiah's Well covers these topics; the ones that people should be, but maybe aren't, talking abou ...
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I'm all about being REAL!! I've been doing this show for over 4 years now and we've focused on helping Business people, Brands, Advertising Agencies, PR Firms, Digital Agencies, and Consultants with strategies for successful Social Media, Business, Content and LIFE!
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“Unplanned” dives into genuine conversations surrounding relationships & family. The show is hosted by high school sweethearts Matt and Abby Howard, who live in Phoenix, AZ with their two boys.
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#451 - Cari Jacobs-Crovetto gets REAL about becoming a Highly Effective Uniquely HUMAN
38:47
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I occupy a wide spectrum of expertise - creating "from scratch" brands based in applied customer insights to growth hacking and supercharged customer relationship marketing programs that create loyalty beyond reason; from going deep and wide in growth and acquisition marketing, brand strategy, customer cross selling to building loyalty programs / C…
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1
The Next Generation of Self Storage Software
1:28:04
1:28:04
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Experts from 6Storage, Storable, Storage Commander, and Storeganise join us to talk all about software. Good self storage software can make all the difference for both the customer experience and the manager/owner. What functionality should software have? How should it interact with security, call centers, and payment portals? What are the pain poi…
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Sadie Robertson & Christian Huff on 'Duck Dynasty', Traumatic Birth and Marrying My Celebrity Crush
1:22:54
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Sadie Robertson and Christian Huff open up about their traumatic birth experience with shoulder dystocia, Sadie reflects on growing up on “Duck Dynasty,” and Christian shares the reality of marrying your celebrity crush. This episode is sponsored by Nutrafol, Factor, Huggies and Chime. Nutrafol: Visit https://nutrafol.com/UNPLANNED for $10 off your…
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1
Reece Weaver on Dallas Cowboys Cheerleadering, Filming a Netflix Doc & Balancing 2 Jobs
1:38:30
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Reece Weaver, DCC Rookie Sensation! 😱 Join us as the breakout star of Netflix's "America's Sweethearts" spills the tea on her journey to becoming a Dallas Cowboys Cheerleader. Reece reveals all! This episode is sponsored by Dreamland, BetterHelp, Liquid IV & ZocDoc. Dreamland: Go to https://dreamlandbabyco.com and enter code UNPLANNED at checkout t…
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Tommy Nguyen, founder of StoragePug, shares his origins both in the US and in self storage. From his humble beginnings coming to America from Vietnam, to his early days in tech after UT, to the beginnings of his company StoragePug, we hear all about his amazing journey. He discusses his personal story, the heart behind StoragePug, and his thoughts …
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1
Living in Nashville, Pursuing Acting & the End of 2 Under 2
1:13:53
1:13:53
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Matt and Abby talk about living in Nashville, Abby's pursuit of an acting career, and the transition from "2 under 2" as Griffin turns 2. This episode is sponsored by Rocket Money, Skylight Calendar & Hiya. Rocket Money: Cancel your unwanted subscriptions by going to https://RocketMoney.com/unplanned. Skylight Calendar: Get $40 off a Skylight Calen…
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1
Stay Competitive Using Industry Data with James McLean
54:22
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What data matters in self storage? Where do you get it? James McLean from Radius+ joins Tommy and Melissa to discuss all the analytics you can handle. It can be hard to sort through all the available data out there from your website to your online profiles to your management software. We discuss the tools that are available and the key data to keep…
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1
Kay and Tay Address Allegations, Rumors About Divorce & Leaked Mugshot
57:24
57:24
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Kay and Tay tackle the allegations and rumors surrounding Tay's leaked mugshot. This episode is sponsored by ZocDoc, Huggies & Rocket Money. ZocDoc:Go to https://Zocdoc.com/UNPLANNED and download the Zocdoc app for FREE! Huggies: Learn more at https://Huggies.com. Rocket Money: Cancel your unwanted subscriptions by going to https://RocketMoney.com/…
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1
Legal Chat Episode 2 with Carlos Kaslow and Scott Zucker
46:35
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Welcome to Episode 2 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we cover the recently passed legislation regarding non-monetary defaults, the ability to enforce unsigned leases, properly disclosing fees, force-placing tenant insurance, la…
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1
Zach & Tori Roloff on Leaving ‘Little People, Big World’, Raising Kids with Dwarfism & Mixed-Height Marriage
1:41:32
1:41:32
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'Little People, Big World' stars Zach & Tori Roloff open up about leaving reality TV, parenting children with dwarfism, and navigating their mixed-height marriage. This episode is sponsored by Factor & Nutrafol. Factor: Head to https://factormeals.com/unplanned50 and use code UNPLANNED50 to get 50% off your first box plus 20% off your next month. N…
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In this special 100th episode, we revisit our very first topic from two years ago- work life balance. Whether you own a business or just work for one, the motivation behind your work ethic drives everything you do, from the amount of time you spend with your family to the effort you put into your job. We discuss our own work life balance, the "Why"…
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1
Christy Carlson Romano on voicing 'Kim Possible,’ co-starring with Shia LaBeouf & getting scammed by a psychic
1:40:55
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Christy Carlson Romano talks about voicing 'Kim Possible,' co-starring with Shia LaBeouf and sharing her experience of being scammed. This episode is sponsored by Dreamland Baby, Rocket Money, Liquid I.V. & DoorDash. Dreamland Baby: Go to https://dreamlandbabyco.com and enter code UNPLANNED at checkout to receive 20% off sitewide + free shipping. R…
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The future of tenant communication is video. Face time, snaps, zoom, google meet, and a host of other options have grown this tech in person to person communication, but we haven't seen it hit its stride in the self storage space... that is until Live Switch decided to enter our industry. It's not often we're blown away by a new piece of tech that …
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1
Abby Lee Miller on Coaching Jojo Siwa, Dance Moms and Surviving Prison
1:09:33
1:09:33
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Abby Lee Miller from "Dance Moms" opens up about her journey from the beginnings of the Abby Lee Dance Company, her relationship with Jojo Siwa, being sentenced to a year and a day in prison, to her battle with cancer. Don't miss this candid and powerful conversation! This episode is sponsored by BetterHelp, DoorDash, Athena Club & Huggies. BetterH…
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Snakes, birds that attack, glow in the dark tenants... we've got a few fun stories from our recent travels to share on this lighter 4th of July special episode. There is never a dull day in self storage, and we are extremely thankful for the freedom to work in this industry and build our business. Despite the strange circumstances, tempermental tec…
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1
Answering Your Burning Questions About Us
1:05:17
1:05:17
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Matt and Abby reveal everything in this Q&A session! Discover their favorite baby names, whether Matt envies Abby's muscles, and more intriguing insights. Join us for an intimate conversation packed with laughter and surprises! This episode is sponsored by Hiya, Nutrafol, Rocket Money and Lume. Hiya: Go to https://hiyahealth.com/UNPLANNED and recei…
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1
The Good, Better, and Best In Storage Security w/ Aaron Harwell
1:04:41
1:04:41
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Get ready for one of our most entertaining podcasts of the year. Aaron Harwell from SpiderDoor joins Tommy and Melissa to talk about self storage security. Aaron has experience both as a self storage owner and the owner of a self storage security company and talks about what has (and hasn't) worked for his facilities and what led him to the many un…
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Matt & Abby discuss their new house offer, share insights from their journey with online fame, and reflect on Matt's experience auditioning for 'The Voice.' This episode is sponsored by Kleenex, Factor & ZocDoc. Kleenex: For this Allergy season, grab Kleenex and face allergies head on! Factor: Head to https://factormeals.com/unplanned50 and use cod…
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Up next in our series on "Dealing with Problem Tenants" are our business operators. This is a tricky category as many of our business tenants are our best tenants. They follow the rules, pay on time, and stay forever. But there's a difference between a business that stores with you and one that operates on your property. How can you discover this p…
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1
Unclogging My Milk Duct, Co-Sleeping & Our Motel Nightmare
1:04:11
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Matt and Abby share their hilarious experience with a clogged milk duct, co-sleeping with Griffin, and Matt's motel room snake nightmare. This episode is sponsored by Dreamland Baby, Prose, ShipStation & Rocket Money. Dreamland Baby: Go to https://dreamlandbabyco.com and enter code UNPLANNED at checkout to receive 20% off sitewide + free shipping. …
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Theft is one of many security issues facing every self storage facility. Preventing it should be a top concern. Sadly, one of the sources of theft is our own tenants. For most of your renters, you have nothing to worry about. But what about that one bad apple? How can you "thief-proof" your facility? Better yet, how can you head off a thief before …
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1
Jinger Duggar Vuolo and Jeremy Vuolo on Growing Up Duggar, Courtship & Baby #3
1:33:52
1:33:52
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Jinger & Jeremy discuss life growing up in the Duggar household, their courtship, and their plans for baby no. 3 This episode is sponsored by Liquid IV, Huggies, BetterHelp & DoorDash. Liquid IV: Get 20% off your first order of Liquid I.V. when you go to https://LiquidIV.com and use code UNPLANNED at checkout. Huggies: Learn more at Huggies.com. On…
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Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant... Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion.…
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1
Sam and Monica on Marrying a Brit, Losing My Mom to Cancer & Consulting a Psychic
1:42:00
1:42:00
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Sam and Monica discuss cultural differences between the U.S. and England in their relationship, Sam's loss of his mother to cancer, and their experience consulting a psychic. This episode is sponsored by Claritin, Hiya, Rocket Money & Lume. Claritin: Go to https://claritin.com for a discount so you can Live Claritin Clear. Hiya: Go to https://hiyah…
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There is a common denominator every self storage business shares that is often under-valued and under-utilized: the customer. Building customer loyalty is the final step in the sales funnel. But too often, companies are so focused on getting customers, they don't know how to truly enlist them to continue building their business. Today we gab about …
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1
Selling Our House, Boycotting Father’s Day & Quitting Breastfeeding
1:10:15
1:10:15
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Matt and Abby argue about selling their house, discuss their decision to boycott Father's Day this year and reflect on Abby's completed breastfeeding journey. This episode is sponsored by ARMRA, Kleenex & ZocDoc. ARMRA: Go to https://TryARMRA.com/UNPLANNED or enter UNPLANNED to get 15% off your first order. Kleenex: For this Allergy season, grab Kl…
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The self storage laws in Georgia were recently updated to include new provisions for non-monetary defaults and unsigned lease agreements. But along with these changes are best practices to protect both the facility owner and the tenant. While some practices are now legal, owners must be careful to implement them in the right way. We break down some…
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1
Cash & Kate on Saving Kissing for Marriage, UTIs & Getting Engaged in High School
1:29:48
1:29:48
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Cash and Kate discuss saving kissing for marriage, dealing with UTIs, and getting engaged in high school. Tune in for their unique journey and insights! This episode is sponsored by Huggies, DoorDash, Factor and Claritin. Huggies: Baby Butts Rejoice! New Huggies Skin Essentials are here. Learn more at https://Huggies.com DoorDash: Sign up for DashP…
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1
Increasing Occupancy With a Great Experience with Luke Westbrooks
1:11:32
1:11:32
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Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience…
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1
Bradley Steven Perry & Jake Short on Life After Disney, Dating Sabrina Carpenter & Intimate Scenes
1:39:14
1:39:14
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Join us as we dive into life after Disney with special guests Bradley Steven Perry and Jake Short. Plus, get an inside look at dating Sabrina Carpenter and filming intimate scenes. This episode is sponsored by Hiya, BetterHelp, Rocket Money & Liquid IV. Hiya: Go to https://hiyahealth.com/UNPLANNED and receive 50% off your first order. Get your kids…
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1
#450 - Mike Caldwell gets REAL about using Empathic Marketing Strategy to empower businesses and entrepreneurs with high-ticket offerings
34:22
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As The Marketing Medic, I leverage my trademarked Empathic Marketing Strategy to empower businesses and entrepreneurs with high-ticket offerings. My mission is to help clients identify and deeply understand their audiences, enabling them to craft a resonant Empathic Marketing message that makes their audience feel truly understood. With a strong fo…
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After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a busine…
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1
'charity: water' founders on Life Without Clean Water, Living in a Leprosy Colony & Risking Crocodile Attacks
1:46:51
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This week we were joined by Scott & Vik Harrison from "charity: water". They shared stories of life in developing countries without clean water. People who share water sources with crocodiles, drink water with leeches in them and water that more closely resembles chocolate milk. DONATE TO CHARITY: https://charitywater.org/UNPLANNED This episode is …
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1
Elevating Your Marketing Through Curb Appeal w/ Jane Sauls
1:15:08
1:15:08
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Curb appeal isn't just about what you see. It's about what others see when they visit your property, whether in person or online. The right curb appeal can attract a great tenant leading to long term healthy arrangement. But the reverse is also true. Negative curb appeal can keep good tenants away or attract the wrong kind of tenant. So, what are t…
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1
Getting Body Shamed & Starting an Argument
1:20:50
1:20:50
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Matt & Abby have a disagreement about parenting styles on camera, share their excitement about their upcoming 5th wedding anniversary, and Abby addresses comments about her postpartum body. This episode is sponsored by Kleenex, Skylight, ARMA & DoorDash. Kleenex: For this allergy season, grab Kleenex and face allergies head on! Skylight Calendar: G…
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1
#449 - Jason Friedman gets REAL about Scaling Your Business by Obsessing over your Customers’ Success
56:12
56:12
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Imagine a captivating performance where the audience is completely transfixed. Not a peep. Total focus, until, suddenly, rising as one, they leap to their feet, furiously applauding and demanding more. https://www.linkedin.com/in/jasondfriedman/ cxformula.com Why? The audience was taken on a journey. Their needs were anticipated and then met. Their…
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1
Brain Expert Doctor Amen on the Biggest Parenting Mistakes, Divorce & Spanking
1:08:56
1:08:56
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Brain expert Dr. Daniel Amen provides parenting advice to Matt & Abby, discussing the biggest parenting mistakes, the effects of divorce on a child's mind, and the problems with spanking. ZocDoc: Go to https://Zocdoc.com/UNPLANNED and download the Zocdop app for FREE! Prose: For 50% off your first subscription order go to https://prose.com/unplanne…
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1
#448- Shane Mishler gets REAL about Driving Operational Excellence and Relationship Building in Tech
36:04
36:04
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🚀 Driving Operational Excellence and Relationship Building in Tech As the Chief Operating Officer at SD Tech, I lead our dynamic team in providing consultation, implementation, and support for technology and IT solutions to businesses. We have disrupted this space by not just focusing on tech, but on people. We're about building lasting relationshi…
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1
Keep It Clean Y'all: Physical Curb Appeal
28:52
28:52
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You never get a second chance to make a first impression. This famous slogan rings true in more areas than just keeping your hair free of dandruff. It's especially true in the self storage industry. What are people's first impression when they drive by or walk on your property? Today we dive into the different aspects of keeping your facility neat,…
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1
Marriage Counseling, Our Son’s 2nd Birthday & Our Thoughts on 'Quiet on Set'
1:32:08
1:32:08
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Matt & Abby discuss their new experience starting marriage counseling together and share their big plans for their son Griffin’s 2nd birthday. They also share their thoughts on the "Quiet on Set: The Dark Side of Kids TV" documentary and the allegations and criminal charges surrounding it. This episode is sponsored by DoorDash, Liquid IV, Dreamland…
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1
Top 5 Sales Skills for Managers with Carol Mixon
1:05:29
1:05:29
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One of the top training guru's in self storage, Carol Mixon, joins the podcast today to talk all about selling skills. Active listening, problem solving, customer care, product knowledge, and of course closing those leads are just a few of the many topics covered in todays episode. Carol shares a variety of helpful examples along with practical adv…
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Today we address your assumptions about us... Thank you to everyone who submitted assumptions on Instagram :) This episode was sponsored by BetterHelp & Hiya. Visit https://BetterHelp.com/unplannedpodcast today to get 10% off your first month. Go to https://hiyahealth.com/UNPLANNED and receive 50% off your first order. Get your kids the full-body n…
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We're back from Inside Self Storage with all our fun takeaways from the education, networking, and trade show. Dozens of speakers, hundreds of vendors, and thousands of attendees made this an event to remember. And speaking of thousands, the Storage Gives event was HUGE, raising thousands for all the worthy causes they support. Interested in purcha…
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1
Moving to Nashville, Breastfeeding for 20 Months & Getting Diagnosed with ADHD
1:00:44
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Matt & Abby talk about their potential move to Nashville, Abby's experience breastfeeding for over 20 months now & Matt shares his story of finally being diagnosed with ADHD. This episode was sponsored by: Athena Club, Rocket Money & Kleenex. Athena Club: Head over to https://AthenaClub.com to try their award-winning razor and body products and get…
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1
#447 - Arsh Sanwarwala gets REAL about Data-Driven And High-Converting Websites
41:49
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Investing in a website that is not optimized for conversions is like pouring water into a leaky bucket with a hole in it. You are likely spending thousands of dollars on your digital marketing efforts, all to have your website not properly optimized to convert that traffic into buyers. Acquiring traffic is becoming increasingly expensive and compet…
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1
Legal Chat Episode 1 with Carlos Kaslow and Scott Zucker
38:19
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Welcome to Episode 1 of Legal Chat. This is the podcast version of the virtual "Power Hour" featuring Carlos Kaslow and Scott Zucker which covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we get to know Carlos Kaslow's origin story before the guys dive in to the legal topics facing th…
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1
Alexa & Carlos PenaVega on Co-Starring in Hallmark Movies, Boundaries with Acting & Big Time Rush on Tour
2:10:40
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Carlos and Alexa PenaVega open up about their marriage and discuss their experiences in the entertainment industry. Carlos shares untold stories from his time in Big Time Rush, while Alexa reflects on her experience filming Spy Kids and her journey from child actress to now. This episode is sponsored by Liquid IV, Factor & ZocDoc Liquid IV: Get 20%…
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1
Carlo & Sarah on Marrying an Italian, Language Barriers & Living with My Parents
1:30:48
1:30:48
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Carlo & Sarah join us to discuss their unique marriage between an American and an Italian. They share the language barriers they've encountered in their relationship and the humorous awkwardness of living with their parents after getting married. Join us for a candid and entertaining conversation! This episode was sponsored by Hiya, BetterHelp & Lu…
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We're back (for a few days at least) from the recent '24 Self Storage Association Spring Conference. Honestly, we were blown away by the amount of new additions to the storage space. Today we share a few key takeaways regarding new tech players in the industry, session highlights, and products to consider. There are more tools today than ever befor…
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1
Losing My Grandpa, Getting a 'Mommy Makeover' & Getting My First Period in 5 Years
1:16:11
1:16:11
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Abby opens up about her emotional journey coping with the loss of her grandpa, her thoughts on 'Mommy Makeovers', and her experience of getting her first period in 5 years. This episode is sponsored by Huggies, Curology, Dreamland Baby & Factor. Huggies: Visit https://huggies.com and get your baby’s butt into Huggies best fitting diaper! Huggies Li…
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