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Gabfocus Self Storage Podcast

Melissa Huff, Josh Huff, Tommy Nguyen

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Weekly
 
Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Jeremiah's Well

Josh Huff, Ricky Lobach, Jordan Huff

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Monthly
 
There are many things we hear from the Word of God, whether in a sermon, a song, or regular conversation. But what about those less comfortable topics? What does the Bible say about divorce, pornography, what should or should not happen in worship, modern warfare, the election, profanity, alcohol, masculinity, or a host of other things that don't normally come up around the Sunday lunch table? Jeremiah's Well covers these topics; the ones that people should be, but maybe aren't, talking abou ...
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A podcast for craps and gambling enthusiasts from the perspective of two gambling fans living the high-life of Las Vegas. Join Chris and Josh for their takes on everything gambling and Las Vegas related. Learn more about the show at https://www.crapvegas.com
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show series
 
This week, Chris & Josh discuss the following topics (and so much more): Pooled tips on the strip? Your Vegas anti bucket lists Listener questions So much more... Get registered today for Zorkfest 2024. Click here to get started. Want to contact us? Email: podcast@crapvegas.com Facebook: crapvegas.com/facebook Voicemail: crapvegas.com/voicemail Twi…
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Your Google Business Profile accounts for almost 50% of the ranking factors that impact when you'll show up in Google's search results. This free tool is constantly updated and is often the first intro customers have to your business. This profile is a free tool available to every self storage business owner. Are you making the most of every featur…
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Are you tired of hearing "Well, I'm not an attorney, but..."? Worry no more- we have one of the best self storage attorneys in the country joining the webinar today. Scott Zucker has decades of experience in the industry. Today, he updates us on the top changes in 2024, laws from other industries that are impacting self storage, and what's coming i…
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This week, Chris & Josh discuss the following topics (and so much more): Chris' Vegas Trip Fast Pay Changes at Wynn ADT & Hosts Get registered today for Zorkfest 2024. Click here to get started. Want to contact us? Email: podcast@crapvegas.com Facebook: crapvegas.com/facebook Voicemail: crapvegas.com/voicemail Twitter: @VegasDuffy @SmallWhale13 @Cr…
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In the aftermath of Hurricane Helene, many self storage owners across the southeast experienced one of the D's that drive rentals in our industry- Disaster. Whether it's a hurricane, tornado, fire, burglary, or some other form, disaster hits us all. Are you prepared? The best plan is one that's in place before disaster strikes, but even in the mids…
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Customer service makes all the difference. You can have a fantastic self storage facility with a great location that is beautifully clean, but if your customer service is terrible you won't rent a unit. Lee Creech joins the webinar today to share his tips, tricks, and basic principles from his years of experience working in the hotel industry as we…
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This week, Chris & Josh discuss the following topics (and so much more): Tipping hosts Would you rather - Vegas Edition Pissing off dealers A Cosmo horror story Get registered today for Zorkfest 2024. Click here to get started. Want to contact us? Email: podcast@crapvegas.com Facebook: crapvegas.com/facebook Voicemail: crapvegas.com/voicemail Twitt…
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There is a question in the self storage industry that brings to light just about everything you need to know about a tenant. Will they rent long term? Will they pay their bill? Are they a business owner? Are they a security risk? Do they need climate control storage? One simple question unlocks the door to all of these answers. This question change…
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Are you even doing trade shows right? There's a right way to do a trade show, and then there's just wasting your time and money. This is just one of many topics we cover as we return to the mics and gab all about the recent Self Storage Association Fall Conference in Las Vegas a few weeks back. We learned alot, from Google updates, to data analytic…
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This week, Chris & Josh discuss the following topics (and so much more): Aria update Josh's transition to slots High limit rooms Switching hosts Unbelievable Craps Rolls A special thank you to our episode sponsor, Fiverr. Click here to learn more. Get registered today for Zorkfest 2024 with Super Early Bird Discounts. Click here to get started. Wan…
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The Fall Conference season officially kicks off this week with the SSA Fall Conference & Expo in Las Vegas. With more shows than a person possibly attend over the next few months, how to do you know what is the right show for you? How do you get the most out of your trade show? And should you even attend one? We discuss a few of our tips and tricks…
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This week, Chris & Josh discuss the following topics (and so much more): Palazzo Suites Lewis Black in Vegas Buddy V's 50+ Handpays Unbelievable Craps Rolls A special thank you to our episode sponsor, Fiverr. Click here to learn more. Get registered today for Zorkfest 2024 with Super Early Bird Discounts. Click here to get started. Want to contact …
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Matt Enger, co-founder of Cubby Storage, joins us to talk about his journey into self storage. From his beginnings storing artwork, to the development of Cubby, he has used his tech background to increase efficiency and enhance the customer experience in a variety of industries. We also dive into self storage software, which has become integral to …
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Experts from 6Storage, Storable, Storage Commander, and Storeganise join us to talk all about software. Good self storage software can make all the difference for both the customer experience and the manager/owner. What functionality should software have? How should it interact with security, call centers, and payment portals? What are the pain poi…
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This week, Chris & Josh discuss the following topics (and so much more): Cosmo Hosting Requirements Winning blackjack vs. break-even craps Who are the losers with Cosmo's transition to MGM Dealer Errors Do casino surveys actually matter? A special thank you to our episode sponsor, Fiverr. Click here to learn more. Get registered today for Zorkfest …
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Tommy Nguyen, founder of StoragePug, shares his origins both in the US and in self storage. From his humble beginnings coming to America from Vietnam, to his early days in tech after UT, to the beginnings of his company StoragePug, we hear all about his amazing journey. He discusses his personal story, the heart behind StoragePug, and his thoughts …
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This week, Chris & Josh discuss the following topics (and so much more): Hedging the ATS Venetian Hosting Requirements Bare Minimum Hosting Expectations Playing 3rd Base in Blackjack RIP Bob Newhart A special thank you to our episode sponsor, Verizon Wireless. Learn more at VZW.com Get registered today for Zorkfest 2024 with Super Early Bird Discou…
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What data matters in self storage? Where do you get it? James McLean from Radius+ joins Tommy and Melissa to discuss all the analytics you can handle. It can be hard to sort through all the available data out there from your website to your online profiles to your management software. We discuss the tools that are available and the key data to keep…
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Welcome to Episode 2 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we cover the recently passed legislation regarding non-monetary defaults, the ability to enforce unsigned leases, properly disclosing fees, force-placing tenant insurance, la…
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This week, Chris & Josh discuss the following topics (and so much more): Average Coin In Aria Las Vegas STK Steakhouse Lady Gaga @ Dolby Live Carbone New Contest - Click Here A special thank you to our episode sponsor, EA Sports. Learn more about EA Sports College Football 2025 @ EAsports.com Get registered today for Zorkfest 2024 with Super Early …
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In this special 100th episode, we revisit our very first topic from two years ago- work life balance. Whether you own a business or just work for one, the motivation behind your work ethic drives everything you do, from the amount of time you spend with your family to the effort you put into your job. We discuss our own work life balance, the "Why"…
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The future of tenant communication is video. Face time, snaps, zoom, google meet, and a host of other options have grown this tech in person to person communication, but we haven't seen it hit its stride in the self storage space... that is until Live Switch decided to enter our industry. It's not often we're blown away by a new piece of tech that …
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This week, Chris & Josh discuss the following topics (and so much more): Keeping hosts happy Lady Gaga - Jazz & Piano Concert Mac King Copa America at Allegiant Delmonico Steakhouse Chris & Josh's Vegas adventures @ Venetian A special thank you to our episode sponsor, Cove Security. Get signed up today and save money by visiting www.crapvegas.com/c…
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Snakes, birds that attack, glow in the dark tenants... we've got a few fun stories from our recent travels to share on this lighter 4th of July special episode. There is never a dull day in self storage, and we are extremely thankful for the freedom to work in this industry and build our business. Despite the strange circumstances, tempermental tec…
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Get ready for one of our most entertaining podcasts of the year. Aaron Harwell from SpiderDoor joins Tommy and Melissa to talk about self storage security. Aaron has experience both as a self storage owner and the owner of a self storage security company and talks about what has (and hasn't) worked for his facilities and what led him to the many un…
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This week, Chris & Josh discuss the following topics (and so much more): Theming in Luxury Properties Vegas for Non-Gamblers Tips for New Craps Dealers The CV Big Wheel A special thank you to our episode sponsor, Cove Security. Get signed up today and save money by visiting www.crapvegas.com/cove Get registered today for Zorkfest 2024 with Super Ea…
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Up next in our series on "Dealing with Problem Tenants" are our business operators. This is a tricky category as many of our business tenants are our best tenants. They follow the rules, pay on time, and stay forever. But there's a difference between a business that stores with you and one that operates on your property. How can you discover this p…
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Theft is one of many security issues facing every self storage facility. Preventing it should be a top concern. Sadly, one of the sources of theft is our own tenants. For most of your renters, you have nothing to worry about. But what about that one bad apple? How can you "thief-proof" your facility? Better yet, how can you head off a thief before …
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This week, Chris & Josh discuss the following topics (and so much more): MGM’s Flagship Property Problem Encore Boston Harbor Listener Casino Credit Problems The CV Big Wheel A special thank you to our episode sponsor, Cove Security. Get signed up today and save money by visiting www.crapvegas.com/cove Get registered today for Zorkfest 2024 with Su…
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Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant... Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion.…
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There is a common denominator every self storage business shares that is often under-valued and under-utilized: the customer. Building customer loyalty is the final step in the sales funnel. But too often, companies are so focused on getting customers, they don't know how to truly enlist them to continue building their business. Today we gab about …
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This week, Chris & Josh discuss the following topics (and so much more): Update on the PGA Craps Strategies Pros & Cons Wynn Host Properties The Return of the CV Big Wheel A special thank you to our episode sponsor, Cove Security. Get signed up today and save money by visiting www.crapvegas.com/cove Get registered today for Zorkfest 2024 with Super…
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The self storage laws in Georgia were recently updated to include new provisions for non-monetary defaults and unsigned lease agreements. But along with these changes are best practices to protect both the facility owner and the tenant. While some practices are now legal, owners must be careful to implement them in the right way. We break down some…
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Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience…
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This week, Chris & Josh discuss the following topics (and so much more): A trip to Venetian, Fontainebleau & Aria! Delmonico Steakhouse Vegas Property Theming Listeners Questions The Return of the CV Big Wheel A special thank you to our episode sponsor, Cove Security. Get signed up today and save money by visiting www.crapvegas.com/cove Get registe…
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After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a busine…
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Curb appeal isn't just about what you see. It's about what others see when they visit your property, whether in person or online. The right curb appeal can attract a great tenant leading to long term healthy arrangement. But the reverse is also true. Negative curb appeal can keep good tenants away or attract the wrong kind of tenant. So, what are t…
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This week, Chris & Josh discuss the following topics (and so much more): Gambling Myths The CV Big Wheel (CVBW) Listener Questions Other stuff... A special thank you to our episode sponsor, Travel Zork Travel. Learn more at www.TravelZorkTravel.com Ready to sign up for Audible? Visit Audible Now Want to contact us? Email: podcast@crapvegas.com Face…
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You never get a second chance to make a first impression. This famous slogan rings true in more areas than just keeping your hair free of dandruff. It's especially true in the self storage industry. What are people's first impression when they drive by or walk on your property? Today we dive into the different aspects of keeping your facility neat,…
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This week, Chris & Josh discuss the following topics (and so much more): Chris' Wynn trip Do vibes matter in a casino? Property Bracket update Longest losing streaks A special thank you to our episode sponsor, Travel Zork Travel. Learn more at www.TravelZorkTravel.com Ready to sign up for Audible? Visit Audible Now Want to contact us? Email: podcas…
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One of the top training guru's in self storage, Carol Mixon, joins the podcast today to talk all about selling skills. Active listening, problem solving, customer care, product knowledge, and of course closing those leads are just a few of the many topics covered in todays episode. Carol shares a variety of helpful examples along with practical adv…
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We're back from Inside Self Storage with all our fun takeaways from the education, networking, and trade show. Dozens of speakers, hundreds of vendors, and thousands of attendees made this an event to remember. And speaking of thousands, the Storage Gives event was HUGE, raising thousands for all the worthy causes they support. Interested in purcha…
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This week, Chris & Josh discuss the following topics (and so much more): Dealer mistake follow up What needs to disappear in Vegas? Large casino groups vs. independant properties Poor ratings Fast vs. slow tables A special thank you to our episode sponsor, Travel Zork Travel. Learn more at www.TravelZorkTravel.com Ready to sign up for Audible? Visi…
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Welcome to Episode 1 of Legal Chat. This is the podcast version of the virtual "Power Hour" featuring Carlos Kaslow and Scott Zucker which covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we get to know Carlos Kaslow's origin story before the guys dive in to the legal topics facing th…
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We're back (for a few days at least) from the recent '24 Self Storage Association Spring Conference. Honestly, we were blown away by the amount of new additions to the storage space. Today we share a few key takeaways regarding new tech players in the industry, session highlights, and products to consider. There are more tools today than ever befor…
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