Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/
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Hi, dental economists! I’m Mike Huffaker, and this is the Dental Economist Show, where you can join me and my guests in a conversation about the business of dentistry. Get ready to reconsider everything you think you know about growing your dental business as we exchange different ideas and meet at the intersection of profit and purpose.
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Powerful conversations with thought leaders in the Dental, Veterinary, Optometry and Medical industries. Fortune Management - Extraordinary Practice | Extraordinary Life
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What do intellectual historians currently investigate? And why is this relevant for us today? These are some of the questions our podcast series, led by graduate students at the University of Cambridge, seeks to explore. It aims to introduce intellectual historians and their work to everyone with an interest in history and politics. Do join in on our conversations! (The theme song of "Interventions | The Intellectual History Podcast" was created at jukedeck.com)
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EP 129: Mastering Dental Marketing with Sean Hamel
57:41
57:41
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In this episode I was able to hang out with Sean Hamel, the brain behind the Art of Dental Marketing. He believes strongly in personalized, emotionally engaging marketing and gave us lots of examples. He talked about using killer videos and photos to rock Google My Business and then shared super creative ways to get your practice noticed in your co…
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Teresa Duncan on Advancing Dental Education
42:34
42:34
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Teresa Duncan, the owner and President of Odyssey Management. Join them as they discuss: The need for more education in dental insurance Advancements in technology Reimbursement rates The future of dental businesses The need for total transparency with patients Teresa Dun…
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A. J. Peak on the Pros and Cons of Dental Service Organizations
43:38
43:38
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by A. J. Peak, the Founder and CEO of Peak Dental Services. Join them as they explore: The pros and cons of dental service organizations The value of networking and collaboration The benefits of multi-specialty practices Implementing technology in dental businesses KPIs that…
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Scott Leune on Transforming Dentists' Careers Through Coaching
41:36
41:36
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Scott Leune, the founder and CEO of scottleune.com. Join them as they discuss: How Scott and his company have helped over 20,000 dentists enhance their dental business operations through purchasing, marketing, and consulting Coaching programmes Accountability Staying ahea…
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EP 128: Virtual Clinical Dentistry Is Easier You Think with Brant Herman
56:28
56:28
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Don't forget to check out the video episode on YouTube! My friend Brant Herman joins me to talk about virtual clinical dentistry. It's not a stretch to call him a dental visionary. His Mouthwatch camera enabled low cost intraoral imaging at a time when documentation needs increased tremendously. It was a foray into teledentistry that led to our top…
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Jen Buck on The Desire for Meaningful Work and Making an Impact
46:19
46:19
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Jen Buck, an acclaimed keynote speaker, leadership trainer, and COO of the One Hundred Angels Foundation. Join them as they discuss: Transformative leadership Training methods that can benefit dental organizations The importance of clear communication and non-punishing fe…
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Eric Tobler on Continuous Learning in the Dental Industry
47:41
47:41
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Eric Tobler, the National Director of Clinical Affairs for Mortenson Dental Partners. Join them as they explore: The importance of employee ownership Implementing new technology like scanners, cloud-based imaging, and AI tools Creating a supportive culture in the dental i…
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EP 127: Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora
12:38
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Don't forget to check out the video episode on YouTube! In this special mini edition of “Nobody Told Me That!” I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions. Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises co…
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Vilas Sastry on the Applications of Tele-Dentistry
27:20
27:20
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Vilas Sastry, the CEO of Teledentistry.com. Join them as they discuss the various applications and use cases of tele-dentistry, the importance of preventative dental care, and leadership strategies for dental businesses. Join them as they discuss: The various applications…
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Gary Bird on Answering the ‘4 Key Questions’ in Dental Marketing
41:06
41:06
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41:06
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Gary Bird, the founder of SMC National. Join them as they discuss: Gary’s career journey Converting leads Standing out in the marketplace Tracking unanswered calls Answering key patient questions effectively Practical tips for achieving growth and success Gary Bird is the…
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EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring
57:24
57:24
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Don't forget to check out the video episode on YouTube! In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutioni…
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Improving Dental Practice Efficiency: Insights from Allison Hale, Emma Cifuentes, and Tom Barberio
51:01
51:01
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In this roundtable episode of The Dental Economist Show, host Mike Huffaker is joined by Allison Hale, COO of Parks Orthodontics, Emma Cifuentes, COO of Progressive Dental Management, and Tom Barberio, CIO of Thinc Forward. Join them as they discuss: How AI, cloud-based software, and efficient revenue cycle management can improve efficiency and pat…
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Dr. Tarek Aly’s Insights on Merging the Clinical and Business Sides of Dentistry
40:39
40:39
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr. Tarek Aly, COO and Partner at Guardian Dentistry Partners. Join them as they discuss: Merging the clinical and business sides of dentistry Improving dental care access to underserved communities The future of dentistry’s positive outlook Advancements in artificial int…
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Dr. Aman Kaur’s Insights into Empowering Women in Dentistry
27:41
27:41
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr Aman Kaur, founder and president of Women in DSO. Join them as they discuss: The challenges faced by women in the industry Initiatives offered by Women in DSO Elevating women's profiles in dentistry The value of mentorship The impact of having more women in leadership …
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EP 125: AI’s Impact on Diagnosis, Treatment and Insurance Claims with Dr. Mike Barniv
55:53
55:53
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Don't forget to check out the video episode on YouTube! In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the ca…
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Chelsea Myers’ Insights into Creating Open and Honest Conversations in the Workplace
39:44
39:44
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Chelsea Myers, Founder and CEO of Dental Life Coach. Join them as they discuss: The importance of open and honest conversations in the workplac The value of giving people the benefit of the doub Practical advice on difficult conversations Preventing burnout. The significa…
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Chris Salierno’s Insights into Balancing Profitability and Quality Healthcare in Dentistry
39:29
39:29
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Chris Salierno, Chief Dental Officer at Tend. Join them as they discuss: Creating a culture of improvement and accountability The value of effective communication The delicate balance between profitability and quality healthcare The role of boards and investors in dental …
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EP 124: GPOs, PPO Challenges, and Supply Savings with Ted Osterer
56:43
56:43
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Don't forget to check out the video episode on YouTube! In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operatio…
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Jan Jaffer on the Importance of Culture and Values When Maintaining a Strong Dental Team
44:32
44:32
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Jan Jaffer, CEO of TREC Dental. Join them as they discuss: The importance of culture Different approaches to growth Prioritizing patient care The future of dentistry Work-life balance Bonuses And more! Jan Jaffer is the CEO and CVO at TREC Dental, a group of twenty social…
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Equality, Intellectual Traditions, and the Seventeenth Century (Prof. Teresa Bejan)
40:13
40:13
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What can the seventeenth century teach us about equality? Why do philosophers construct intellectual traditions and how do we use them? In what ways is political theory an educative endeavour? These are some of the questions we asked Teresa Bejan, Professor of Political Theory at the University of Oxford. Publications mentioned in this episode incl…
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Dr. Sulman Ahmed on Why Putting People First is The Key to Success in Dentistry
41:50
41:50
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr. Sulman Ahmed, the Founder, Chairman, and CEO of DECA Dental. Join them as they explore: Patient-centered approaches The value of calculated risks Key principles behind the success of Dr. Sulman's dental business Why making sacrifices is intrinsic to pursuing success T…
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EP 123: Dental Insurance Updates with Lisa Greer of CDA
1:02:20
1:02:20
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Don't forget to check out the video episode on YouTube! Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s lice…
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The Importance of Effective Communication in Dentistry: A Conversation with Dr. Shahin Safarian
36:07
36:07
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr. Shahin Safarian, the founder and CEO of Lovebites Dental. Join them as they discuss: The importance of simplifying communication with patients Building a robust sales funnel Taking a patient-centered approach in the dental industry The challenges dentists face in runn…
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The Three Ps: The Importance of Patient, Parent, and Practice in the Dental Industry with Ray Caruso
49:50
49:50
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49:50
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ray Caruso, the CEO of Lone Peak Dental Group. Join them as they discuss: The best hiring practices Aligning incentives and setting clear expectations Prioritizing patient needs The challenges and strategies of incorporating orthodontics Creating healthy habits that last …
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EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson
57:06
57:06
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Don't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why col…
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The Impact of Authentic Engagement and Effective Communication in Dental Sales with the Planet DDS Sales Team
40:15
40:15
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In this special edition episode of The Dental Economist Show, host Mike Huffaker is live from Waikiki, Hawaii, and is joined by a panel of guests from the Planet DDS sales team. Join them as the team discusses: Their experiences in the industry Where they see dentistry going in the future Why they enjoy what they do And much more! Passionate about …
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EP 121: DSO Operations and Practice Valuations with Dr. Tony Stefanou
58:56
58:56
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Don't forget to check out the video episode on YouTube! Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and…
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5 Game-Changing KPIs with Lorri Detrick: Without These, You Can Forget About Success in the Dental Care Industry!
43:00
43:00
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Lorri Detrick, the President and COO of Riccobene Associates Family Dentistry. Join them as they explore: The integration of medical and dental insurance The importance of culture in the workplace The value of data and technology in dental practices How to select vendors …
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Meeting Consumer Expectations in Dentistry with Melissa Turner, Senior Executive Consultant at Cellerant Consulting Group
43:32
43:32
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Melissa Turner, Senior Executive Consultant and Chief Hygiene Officer at Cellerant Consulting Group. Join them as they discuss: Changing consumer expectations Effective marketing strategies The connection between oral and overall health The significance of inclusivity in …
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Creating a Doctor-Centric Practice Model with Kerry Straine, Founder and President of Straine Dental Management
35:24
35:24
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Kerry Straine, Founder and President of Straine Dental Management. Join them as they: Explore creating a doctor-centric practice model Discuss the importance of leveraging advanced technology to drive growth Highlight the importance of financial planning and data analysis…
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EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson
1:00:37
1:00:37
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Don't forget to check out the video episode on YouTube! Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these ch…
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Implementing a Smooth Succession Plan in Dental Practices with Ryan McCostlin, Founder and CEO of Tailwater
35:12
35:12
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35:12
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ryan McCostlin, Founder and CEO of Tailwater. Join them as they: Discuss prioritizing patient care over financial decisions Explore how to create a positive culture within practices Highlight key performance indicators used to assess success Talk about approaches to buyin…
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Preventing Embezzlement in Dental Practices with David Harris, Founder and CEO of Prosperident
42:14
42:14
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In this episode of the Dental Economist Show, Mike Huffaker is joined by David Harris, Founder and CEO of Prosperident. Join them as they: Discuss the prevalence of embezzlement in dental practices Share insights on how dentists can protect themselves Highlight the importance of hiring the right people Delve into the importance of implementing soft…
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EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS
58:18
58:18
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Don't forget to check out the video episode on YouTube! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a kno…
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Creating a Winning Culture in Dentistry with Kristi Casey of Rock Dental Brands
50:13
50:13
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Kristi Casey, CEO and COO of Rock Dental Brands. Join them as they: Discuss how to build winning teams Emphasize the importance of setting big goals Explore the challenges of leading at scale Talk about creating a positive workplace culture Highlight the components of suc…
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Maximizing Patient Engagement in Dental Practices with Ben Walling, CTO of Sage Dental
47:44
47:44
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47:44
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ben Walling, Senior Vice President and CTO at Sage Dental. Join them as they: Discuss the challenges and opportunities of implementing technology in the dental industry Explore the future of the dental industry with regards to tele-dentistry and AI Outline ways of creatin…
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Hume, the History of Philosophy, and the Concept of the People (Prof. James Harris)
35:53
35:53
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How can we understand thinkers in their own terms? Why is such an approach particularly fruitful to understanding Hume? What can philosophy and the history of political thought learn from one another? What can Hobbes's conception of the people teach us about populism? James Harris, professor of the history of philosophy at the University of St Andr…
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EP 118: Dental Compliance Challenges and Solutions with India Chance
55:57
55:57
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SHOW NOTES: Don't forget to check out the video episode on YouTube! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: I…
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Harnessing Technology for Dental Practice Management with Brandon Robert Halcott of Seva Dental Team
45:54
45:54
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Brandon Robert Halcott, Co-Founder of Seva Dental Team. Join them as they: Explore revenue growth and expense reduction in a dental business Discuss advancements in technology Highlight the benefits of implementing cloud-based practice management software Weigh up the use…
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The Role of DSOs in Enhancing Patient Care with Rob Kolts of Premier Care Dental Management
38:54
38:54
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Rob Kolts, Senior Vice President of Clinical Affairs at Premier Care Dental Management. Join them as they discuss: The challenges of modern dentistry The benefits of DSOs Aligning incentives with patient outcomes The use of AI in dental practices Using metrics to improve …
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EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin
55:22
55:22
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55:22
Don't forget to check out the video episode on YouTube! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But wh…
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Building Trust and Relationships in the Healthcare Industry with Jon Fidler of Fidler and Associates
45:26
45:26
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In this episode of the Dental Economist Show, Mike Huffaker is joined by Jon Fidler, the Founder and CEO of Fidler and Associates. Join them as they: Explore Jon’s insights on the changing expectations of healthcare professionals Talk about the importance of transparency in building relationships Discuss how to evaluate candidates for success Highl…
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Aligning Technology with Dental Business Needs with Will Alexander of Benevis
26:43
26:43
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26:43
In this episode of the Dental Economist Show, Mike Huffaker is joined by Will Alexander, Senior Vice President of Enterprise Operations & CIO at Benevis. Join them as they: Discuss minimizing Friction for Patients and Practitioners Talk about the benefits of adopting AI in dental call centers Navigate the evolution of call centers in the dental ind…
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Achieving Operational Excellence with Randa Seif, COO of CaliDental
31:11
31:11
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31:11
In this episode of the Dental Economist Show, Mike Huffaker is joined by Randa Seif, Chief Operating Officer at CaliDental. Join them as they: Discuss leveraging automation and centralization in aid of patient care Navigate the current staffing challenges in dentistry Talk about the benefits of adopting a community-centric growth strategy Examine t…
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An Introduction to The Dental Economist Show with Mike Huffaker!
10:59
10:59
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Mike Huffaker talks about their goals for The Dental Economist Show, and what they want to offer you, our audience! The Dental Economist Show with Mike Huffaker is handcrafted by our friends over at: fame.soBy Planet DDS
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EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry
1:05:06
1:05:06
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In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable…
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EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker
46:58
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In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provid…
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EP 114: Shake Up Your Marketing with Gary Bird of SMC National
53:31
53:31
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In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses…
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