Best Vendre Podcasts (2024)

1
E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown 37:23

1h ago37:23

37:23

Today on the show we have Heather Brown, the VP of Global Commercial Sales and Customer Success at PagerDuty. In this episode, Heather shares her extensive experience in bridging the gap between product development and customer success to enhance company performance and customer value. We dive into the innovative strategies PagerDuty employs to ens…

1
E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions 39:58

7d ago39:58

39:58

Today on the show, we have Natalie Onions, the Vice President of Customer Experience at Customer.io. In this episode, Natalie shares her in-depth insights into the crucial role of customer champions in driving customer success and what happens when these key individuals leave the company. We delve into the strategies that Customer.io employs to mit…

1
E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang 36:00

12d ago36:00

36:00

Today on the show we have Austin Yang, the Lead Product Manager of Softr. In this episode, Austin shares his experiences in the no-code space, particularly the unique challenges and opportunities it presents for product management. We then discussed the impact of horizontal products that serve multiple industries, and we wrapped up by discussing ho…

1
2024 : faut-il acheter ou louer en Île-de-France et à Paris ? 5:25

19d ago5:25

5:25

David Immobilier : « Notre pari responsable » Dans ce 39e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : Cette année 2024 est complexe, quelle est votre analyse et quels sont vos conseils immobiliers ? (0’24) Faut-il acheter ou louer à Paris et en Île…

1
E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM 50:48

21d ago50:48

50:48

Today on the show we have Rob Kaminski and Anthony Pierri, the partners of Fletch PMM. In this episode, Rob and Anthony share their journey in establishing Fletch PMM, a specialized firm helping early-stage B2B SaaS startups refine their website homepages. They delve into the pivotal role of a company’s homepage in positioning and messaging, crucia…

1
E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL 41:04

26d ago41:04

41:04

Today on the show we have Céline Daley, the VP of Customer at DeepL. In this episode, Céline shares her unique insights into embracing a generalist mindset and the role of flexibility in navigating tech careers. With a background that spans from marketing to customer success, and from startups to global companies, Céline's journey showcases the pow…

1
E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention 39:00

1M ago39:00

39:00

Today on the show we have Mehdi Boudoukhane, the CEO & co-founder of Cycle. In this episode, Mehdi shares his transformative journey from a data scientist in Johannesburg to launching Cycle, a company that seamlessly connects customer feedback with product development to close the feedback loop and enhance retention. We then delved into how Cycle l…

1
CW 08 - Leading the Conversation as a Marketer and Protecting Your Team's Priorities | Ben Staley, Sr. Director, Marketing Operations & Promotions at Vendr 42:43

1M ago42:43

42:43

Welcome to another episode of Collective Wisdom by Demand Collective. I’m joined by Ben Staley, Sr. Director of Marketing Operations & Promotions @ Vendr– a B2B SaaS buying platform that enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Ben has over 13 years of Marketing experience. He focuses on …

1
E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen 37:38

1M ago37:38

37:38

Today on the show we have Lizzy Rosen, the VP of Customer Success at Vendr. In this episode, Lizzy shares her extensive experience in shaping the future of SaaS buying and how Vendr is revolutionizing the sales process to make it more efficient and transparent. We delve into the heart of objection handling, discussing how strategic approaches can s…

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E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson 47:15

2M ago47:15

47:15

Today on the show we have Adam Robinson, the CEO and Co-Founder of Retention.com. In this episode, Adam shares his incredible journey of scaling Retention.com from zero to $20 million in ARR in just three and a half years, all without external funding. We delve into the pivotal moments and strategies that propelled the company's rapid expansion, an…

1
Tous nos conseils pour bien acheter à Paris au printemps 2024 5:41

2M ago5:41

5:41

David Immobilier : « Notre pari responsable » Dans ce 38e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : Quels conseils donneriez-vous à un futur acheteur en ce printemps 2024 ? (0’24) Le conseil éco-responsable de David Immobilier (4'17) Vous pouvez …

1
E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali 42:08

2M ago42:08

42:08

Today on the show we have Mohannad Ali, CEO of Hotjar. In this episode, Mohannad shares his journey from VP of Engineering at HelloFresh to leading Hotjar. We dive into the nuances of B2B vs. B2C churn and retention strategies, drawing on his unique experience across both sectors. The conversation highlights the importance of understanding early vs…

1
E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill 47:59

2M ago47:59

47:59

Today on the show we have Casey Hill, the Senior Growth Manager of ActiveCampaign. In this episode, Casey shares his insights on navigating churn by focusing on the critical stages in the user journey to foster loyalty. We explore the nuances of addressing churn from initial engagement through to long-term retention, highlighting strategies for eac…

1
E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland 43:33

2M ago43:33

43:33

Today on the show we have Andrew Capland, a growth advisor and onboarding specialist with rich experiences at HubSpot and Wistia. In this episode, Andrew shares his journey from HubSpot to Wistia, outlining the evolution of his approach to user onboarding and growth. Andrew walked through 6 key steps of a successful onboarding framework to increase…

1
CW 07 - Structuring Revenue Architecture for Successful Campaigns | Crissy Saunders, Co-Founder at CS2 41:36

2M ago41:36

41:36

Welcome to another episode of Collective Wisdom by Demand Collective. Today I’m joined by Crissy Saunders, CEO and Co-Founder of CS2 Marketing– a MArketing Ops agency that builds Revenue Growth Architecture to powers efficient and predictable revenue growth. Crissy also serves as an advisor to Syncari, Chili Piper, while also being Cofounder and Bo…

1
E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres 45:01

2M ago45:01

45:01

Today on the show, we have Teresa Torres, an internationally acclaimed author, speaker, and coach. In this episode, Teresa shares her insights on using continuous discovery as a crucial tool for achieving product-market fit and effectively reducing churn. She explains how her approach helps product teams make informed decisions by integrating conti…

1
Le viager, nouvelle tendance immobilière ? 6:36

3M ago6:36

6:36

David Immobilier : « Notre pari responsable » Dans ce 37e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : En quoi consiste le principe du viager ? (0’26) Quels sont les avantages et les inconvénients pour le vendeur ? (1'46) Quels sont les avantages et…

1
E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz 33:23

3M ago33:23

33:23

Today on the show we have Elliot Kohtz, the VP of Success at Mixmax, a leading sales engagement platform. In this episode, Elliot shares his insights on the evolving landscape of customer success (CS) and its pivotal role in driving sales and securing retention, especially during economic downturns. We delve into the challenges of tool consolidatio…

1
E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit 50:18

3M ago50:18

50:18

Today on the show, we have Sofia Quintero, the co-founder of Collie. In this episode, Sofia shares her journey from founding EnjoyHQ to her role in shaping Collie, a tool that integrates all engineering rituals into one platform, fostering trust and efficiency through asynchronous communication. With a rich background that includes leading growth a…

1
E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso 45:57

3M ago45:57

45:57

Today on the show, we have Kristi Faltorusso, the Chief Customer Officer at ClientSuccess. In this episode, Kristi shares her journey from IntelliShift to her current role, revealing how her experiences have shaped her approach to customer success. Kristi then discusses the transformative impact of AI on customer success strategies, emphasizing how…

1
E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin 43:38

3M ago43:38

43:38

Today on the show we have Jim Schattin, the Chief Customer Officer at Algolia. In this episode, Jim shares his unique experiences in shaping customer success strategies in different technological environments. We dive deep into the contrast between cloud-based and on-premise solutions, examining how customer engagement and success practices vary ac…

1
CW 06 - You Have to Be Tied to Revenue to Be Successful | Andy Binkley, Founder at Tourial 36:05

4M ago36:05

36:05

Join us for another episode of Demand Collective with Andy Binkley, Founder at Tourial walks us through his journey as a marketer and eventually as a founder. He talks topics like integration as king, illustrating ROI to prospects, and conextualizing product value in customer conversations. Where do self-guided product tours fit into the broader sa…

1
E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman 49:08

4M ago49:08

49:08

Today on the show we have Kristen Berman, the CEO and co-founder of Irrational Labs, a renowned product design and behavior change lab. In this episode, Kristen shares her extensive experience in the field of behavioral economics and its application in product and marketing strategies. We delve into how understanding user psychology is crucial in p…

1
Paris : dans quels arrondissements investir en 2024 ? 5:40

4M ago5:40

5:40

David Immobilier : « Notre pari responsable » Dans ce 36e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : Quels sont les arrondissements dans lesquels il va être intéressant d'investir en 2024 ? (0’25) Y a -t-il des arrondissements à éviter ? (3'16) Le…

1
E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith 34:48

4M ago34:48

34:48

Today on the show we have Mark Ross-Smith, CEO and co-founder of Loyalty Status. Mark, an expert in travel technology and former head of Loyalty at Malaysia Airlines, shares his journey from running Australia's largest youth social network, SMS Fun, to pioneering the field of airline loyalty. In this episode, Mark offers unique insights into the ev…

1
E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel 33:26

4M ago33:26

33:26

Today on the show, we delve into the story of a startup's strategic pivot from Peak Performer, which had reached $900K ARR, to the inception of Inferless. This episode sheds light on the intricate decision-making process behind this pivot, exploring the challenges and considerations that come with making such a transformative business move. We disc…

1
CW 05 - If a Prospect Searches for Your Company, Are They Finding It? | Garrett Sussman, Demand Generation Manager at iPullRank 37:37

4M ago37:37

37:37

Join us for a Fireside Chat with Garrett Sussman, Demand Generation Manager at iPullRank. Previously the host of Agency Ahead, and now currently the host of Rankable, an SEO centered podcast related to Demand Strategy. He also runs the video show SEO Weekly. Garrett walks us through how he approaches SEO as part of his Demand strategy as well as th…

1
E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang 36:23

5M ago36:23

36:23

Today on the show we have Shilpi Narang, the Chief Customer Officer of Bolt. In this episode, Shilpi shares her insights into the innovative 'Hypercare' strategy, a cornerstone of Bolt's customer onboarding process. We delve into how Hypercare ensures a seamless transition for new clients, emphasizing the importance of the initial 90 days in a cust…

1
CW 04 - Include the needle-moving numbers: demand marketers should tell a story | Talar Malakian, CMO at Phonexa 47:21

5M ago47:21

47:21

Welcome to another episode of Collective Wisdom by Demand Collective. Today I’m joined by Talar Malakian, CMO at Phonexa– an all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and more. Talar is also Co-Founder and Co-CEO of The Wonder Agency. Talar has been in Marketing for over 8+ years working across a var…

1
Quelles garanties et recours possibles pour les acheteurs et les vendeurs immobiliers ? 6:01

5M ago6:01

6:01

David Immobilier : « Notre pari responsable » Dans ce 35e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : De quels recours bénéficie-t-on lorsqu'un achat ou une vente se passe mal ? Le vice caché (0’22) La garantie des diagnostics (2'38) La garantie dé…

1
E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen 42:52

5M ago42:52

42:52

Today on the show, we have Dennis Mortensen, CEO and Founder of LaunchBrightly. In this episode, Dennis shares his profound insights on two pivotal strategies in the SaaS industry: Bottoms-Up vs Top-Down models. Drawing from his vast experience transitioning from x.ai to LaunchBrightly, Dennis discusses the unique challenges and benefits of each ap…

1
E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell 30:43

5M ago30:43

30:43

Today on the show, we welcome Steve Cornwell, SVP of Strategy for Customer Education at Gainsight. In this episode, Steve shares insights into the transformative role of digital education in Customer Success. He discusses the shift from traditional customer engagement methods to innovative digital strategies in today's dynamic business environment.…

1
CW 03 - Bringing the Spice to Demand Gen | Tara Robertson, Head of Demand Generation at Chili Piper 38:49

5M ago38:49

38:49

Demand Generation doesn't have to be bland. That's why we're talking to Tara Robertson about how she brought the spice to Demand Generation at Chili Piper. Tara Robertson is the Head of Demand Generation at Chili Piper and host of the Demand Gen Chat podcast. She's a revenue-first demand leader with deep expertise implementing a modern demand playb…

1
E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli 39:41

5M ago39:41

39:41

Today on the show we have Dror Avieli, the Managing Director and VP of Customer Success at ConsenSys. In this episode, Dror shares his unique journey in customer success, transitioning from the traditional corporate environment at Hewlett-Packard Enterprise to the innovative world of Web 3.0 at ConsenSys. We discuss the challenges and opportunities…

1
CW 02 - If You Like Playing Risk, Marketing Is for You | Michael Roberts, Fractional Director of Demand Gen at Boost My Email 39:17

5M ago39:17

39:17

Welcome to another episode of Collective Wisdom by Demand Collective. Today I’m joined by Michael Roberts, Fractional Demand Gen leader for Boost My Email, Hudson RPO, and Immersa. Michael has over 9 years of marketing experience across a variety specializations including Demand Gen, Marketing Operations, and Digital Marketing. His experience has t…

1
E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut 45:31

6M ago45:31

45:31

Today on the show we have Tatyana Mamut, a serial entrepreneur with an extensive background at Amazon, Salesforce, Nextdoor, and IDEO. In this episode, Tatyana shares her insights into effective collaboration between product management and customer success teams. Drawing from her diverse experiences, we explore how she fostered a unified vision at …

1
CW 01 - What's the real problem with Marketing and Sales? | Steve Armenti, Global Demand Gen at Google 26:31

6M ago26:31

26:31

Join us for the premier episode of Collective Wisdom, a Demand Generation podcast brought to you by Demand Collective. Apply to join at demandcollective.io. Steve Armenti is the Global Demand Gen manager at Google. He has over 15 years of marketing experience in a variety of disciplines including content marketing, business development, and most re…

1
Bonne nouvelle pour l'obtention des prêts immobiliers 5:36

6M ago5:36

5:36

David Immobilier : « Notre pari responsable » Dans ce 34e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : La baisse des taux d'intérêt est-elle réelle ? (0’24) Cette situation va-t-elle perdurer ? (2'10) Quelle est votre recommandation pour les achats …

1
E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta 41:51

6M ago41:51

41:51

Today on the show, we have Ravi Mehta, the Co-Founder and CEO of Outpace and a previous product leader at Tinder, TripAdvisor, and Facebook. In this episode, Ravi shares his insights into the unique approaches to user retention and churn at these varied platforms. We explore the dynamics of engaging users in a dating app context with Tinder, unders…

1
E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes 42:28

6M ago42:28

42:28

Today on the show we have Chris Regester, the Chief Customer Officer of Planhat. In this episode, Chris shares his extensive wisdom on the growth journey of a successful SaaS company and the critical role of recruitment in scaling businesses. We then delve into the concept of "wolf-mode" customer success, highlighting an aggressive approach to cust…

1
E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss 38:31

6M ago38:31

38:31

Today on the show we have Becca Weiss, the VP of Customer Success and Support at Flatfile. In this episode, Becca shares her experience in tackling churn and onboarding challenges at Flatfile. She discusses the transition from a product-led growth approach to a sales-led motion and the subsequent realization that the issue lay not in change managem…

1
E217 | Maximizing Shots on Goal: The Key to Growth and Retention with AngelList's Matt Bilotti 39:03

7M ago39:03

39:03

Today on the show we have Matt Bilotti, the product lead for consumer LP and growth at AngelList. In this episode, Matt shares his experience in venture capital investing and how he managed to hustle his way to manage the dorm room fund. We then dive into the topic of growth and retention at AngelList, discussing the challenges and strategies they …

1
E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes 36:54

7M ago36:54

36:54

Today on the show we have Daphne Lopez, the Head of Customer Success at HubSpot. In this episode, Daphne shares her experience in leveraging the Jobs to be Done framework in customer success. She explains how aligning customer success with product and marketing, and focusing on the value realization of customers' goals, can lead to better customer …

1
JO 2024 : quel impact sur l’immobilier ? 5:38

7M ago5:38

5:38

David Immobilier : « Notre pari responsable » Dans ce 33e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : Le prix des locations explose pour la période des jeux olympiques de 2024, pouvez-vous nous en dire plus ? (0’24) Les JO vont-ils avoir un impact …

1
E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson 42:06

7M ago42:06

42:06

Today on the show, we have Jamie Davidson, CEO and co-founder of Vitally. In this episode, Jamie shares his expertise in Customer Success and the impact of his technical background on his role. We then discussed the evolving landscape of customer engagement and the need for customer success teams to redefine their strategies in the absence of direc…

1
E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove 31:13

7M ago31:13

31:13

Today on the show we have Jonathan Riftin, the Director of Customer Success at Optimove. In this episode, Jonathan shares his experience in implementing strategies to drive customer success manager (CSM) behavior towards advocacy and upsells. He discusses the importance of setting compensation goals, streamlining processes, leveraging data, and emp…

1
E213 | Unlocking the Secrets of Acquiring Your Ideal Customers with Appcue's Meg Gowell 40:08

7M ago40:08

40:08

Today on the show we have Meg Gowell, the Director of Growth Marketing at Appcues. In this episode, Meg shares her experience in understanding and acquiring the ideal customer profile. She discusses the importance of knowing what "good" looks like in your customer base and using conversion data to optimize ad campaigns. Meg also talks about the pro…

1
E212 | Community-Driven Innovation: How Ivy's 15,000+ community members are Reshaping the AI Landscape with CEO, Dan Lenton 39:03

8M ago39:03

39:03

Today on the show we have Dan Lenton, the CEO and founder of Ivy, bringing all the best in class AI frameworks, infrastructure, and hardware directly to you in one line of code. In this episode, Dan shares his experience in building a strong community around Ivy. With over 12,500 GitHub stars, 1.2K open-source contributors, and 15,000 members in th…

1
Va-t-on vers un krach immobilier ? 5:51

8M ago5:51

5:51

David Immobilier : « Notre pari responsable » Dans ce 32e podcast, nous répondons à toutes les questions que vous vous posez sur l'immobilier avec Alain Montaut, directeur de David Immobilier. Sommaire : Pourquoi les prix continuent-ils de baisser ? (0’20) Va-t-on vers un krach immobilier ? (3'17) Le conseil éco-responsable de David Immobilier (4'0…

1
E211 | How Strategic Partnerships Drive Customer Retention with Ashby's VP of Customer Success, Kelsey Peterson 44:52

8M ago44:52

44:52

Today on the show we have Kelsey Peterson, VP of Customer Success at Ashby, an all-in-one recruiting platform. In this episode, Kelsey shares her experience in strategic partnerships and how they drive customer retention. We discuss the importance of identifying the right partners, aligning goals, and creating value for customers. Kelsey also talks…

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