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Every day people create and design. Problems are discovered and in turn solutions are found. Lives are intertwined and deeply impacted by these experiences. True North looks to uncover these stories and highlight the testing and research which drives the innovation.
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NN/g UX Podcast

Nielsen Norman Group

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The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
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Sushmita Roy

sushmitaroy

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Creative 3D artist at ThePro3DStudio, a top 3D designing company providing high quality 3d services which include custom 3D modeling, rendering for product and architecture, animation and virtual services for various industries across the globe. My skill sets include creating photorealistic rendered models of architecture using advanced software programs. http://professional3dservices.com/
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Let's UX

Liz Parham

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Tips and techniques to get started in user experience (UX) and user research! Ideal for those new to UX, start-ups, small teams and micro businesses without UX support.
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Build Launch Scale

Product Collective

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Build Launch Scale is the podcast for people who use technology to bring world-class products to life. In each episode, we dive into a specific topic or issue relevant to product managers, product developers and product-driven entrepreneurs and dissect it with some of the top product management practitioners, coaches, and leaders today. The result? Preparing product people to build, launch, and scale better products. Build Launch Scale is a production of Product Collective -- the company beh ...
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show series
 
Expanding into global markets is a key priority for companies in today's interconnected world. While many companies rely on translations for their digital platforms, this is just one aspect of effective global expansion. In this episode, we're joined by Feifei Liu, International UX Researcher at NN/g. She discusses the importance of cross-cultural …
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In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User interviews, a qualitative method, involve conversations with users to gather insights about their experiences, behaviors, and needs. We discuss the benefits of this approach, such as deep user empathy an…
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AI is changing faster than we can sometimes process and will likely do so for a while. The recent tech layoffs have also not spared UX professionals, adding to the uncertainty about our future roles in this rapidly changing environment. While there is still much we don't know about AI, Don Norman, co-founder of NN/g, and Sarah Gibbons, VP at NN/g, …
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Extended reality (XR) experiences hold the potential to transform the way we learn, work, and collaborate. Specifically, it can make educational experiences more interactive, engaging and ultimately drive higher learning outcomes. In this episode, we feature Jan Plass, who discusses the affordances of XR technology, provides examples of XR learning…
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The surge of AI is currently changing the way we work and live. To avoid feeling left behind, it is important to engage with and understand these tools. This is true for UX designers just as much as almost everybody else. In this episode, we feature Henry Modisett from Perplexity AI and Kate Moran to get two insightful perspectives on the current s…
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Wireframing is an incredibly useful design technique to flesh out conceptual ideas and communicate them to others. However, with the advent of powerful prototyping tools, some designers may think of these as irrelevant or outdated practices. Leon Barnard, Content Manager at Balsamiq and co-author of the book Wireframing for Everyone, discusses why …
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We often talk about measuring progress, but it can sometimes be harder to do in practice than in theory, especially when you’re combining mixed research methods. However, some teams have managed to not only make sense of the data, but use it to make award-winning designs. In this episode we feature two members of Princeton University’s award-winnin…
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Measuring a user experience can be intimidating at first, but it's an essential part of determining whether your work is moving in the right direction (and by how much). UX Master Certified Dr. John Pagonis shares his experiences from working with other organizations on measuring UX improvements and interpreting quantitative data. Learn more about …
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Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not even need to pay them for input. However, there's a bit more to it than meets the eye. In this episode, we feature UX Master Certified Angie Li, and she discusses what has helped her organize and run suc…
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Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding. Learn more about Thomas Wilson: LinkedIn NN/g Service …
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Building stakeholder relationships is no easy task but it is crucial for getting buy-in, aligning expectations and ultimately building trust. But, what even is a "stakeholder" and how do you know if you have good relationships built? In this episode, we feature a conversation between Samhita Tankala and Sarah Gibbons who discuss the challenges that…
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The importance of mentorship for personal and professional development is an often-discussed topic, yet it can be challenging to find a mentor or become a mentor yourself. In this episode, we feature a conversation between a mentee, NN/g’s Tim Neusesser, and his mentor, Travis Grawey. In this episode they discuss how mentorship has impacted both of…
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Makeup artist. Fashion model. Engineer. On this episode, we’re joined by Michelle Easter, a mechatronics engineer at NASA’s Jet Propulsion Laboratory. Michelle shares her journey from cosmetology—to the cosmos working on the Mars 2020 Perseverance rover and experience building life-saving ventilators during the COVID-19 pandemic.…
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How does human-centered design influence space exploration? On this episode, we’re joined by Emma Kalayjian, a Forbes 30 Under 30 honoree, car enthusiast, and user interface designer at NASA’s Jet Propulsion Laboratory. From app prototypes to mission support projects, Emma shares her approach to streamlining design systems—and becoming a driving fo…
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Have you ever wondered what it's like to usability test a video game? Or what goes on behind the scenes of gaming studios as they prepare for big release dates? In this episode, games user researcher Steve Bromley shares how he got into the field, and what makes games different from traditional user experiences. Steve's Website: gamesuserresearch.c…
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Eyes to the skies! On this episode, we’re joined by Joey Jefferson, an internationally-awarded musician and flight systems engineer at NASA’s Jet Propulsion Laboratory. Hear more about Joey’s adventures piloting a plane at 13, falling for music and math, protecting the earth from hazardous asteroids, and helping to operate the Deep Space Network (D…
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Is this podcast script written by Chat G.P.T.? On this episode, we’re joined by Dr. Chris Mattmann, Chief Technology and Innovation Officer at NASA’s Jet Propulsion Laboratory. With over 20 years of experience leading teams on artificial intelligence, machine learning, and virtual reality, Chris was working on AI chatbots long before they were writ…
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What if we told you we’re working on research that could make sci-fi a reality? On this episode, we’re joined by Dr. Moogega “Moo” Cooper, a Biotechnology and Planetary Protection Group Supervisor at NASA’s Jet Propulsion Laboratory. Known as a real “Guardian of the Galaxy,” Moo shares how to protect planets (including Earth!) from extreme microbes…
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"It is far better to dare mighty things even though we might fail, than to stay the twilight that knows neither victory nor defeat." -Teddy Roosevelt Exploring the unknown. Doing the impossible. Welcome to the Daring Mighty Things podcast, where we talk to the dreamers and the doers at NASA’s Jet Propulsion Laboratory (JPL) in Pasadena, California.…
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If you ask experienced UX practitioners how to stay user-centric, you’ll inevitably hear something about the importance of customer journeys. However, as teams become more mature in their UX practices, the number of journeys being tracked and analyzed has been growing, sometimes faster than teams can manage, leading to scattered and uncoordinated r…
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Competition for junior UX product design roles is fierce! Even internships attract talented, skilled and qualified people. Make sure your product design portfolio is securing you a place in the first round of interviews. I have seen dozens of applications in the last couple of years. Attaching a static mock-up with a CV is not enough to pass initia…
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The UX industry has recently seen what some call "unprecedented" shifts with layoffs and generative artificial intelligence rapidly changing how UX work is done. However, there have been similarly turbulent periods in tech, decades before. Dr. Jakob Nielsen reflects on the changes that have taken place over the near 25 years Nielsen Norman Group ha…
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With the recent surge in tech layoffs, a downsizing of UX labor means UX research is harder to do, meaning: research needs to be prioritized in really intentional ways. Discount inspection methods like expert reviews and heuristic evaluations can help identify high-priority design issues that need further research and design effort. In this episode…
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The term artificial intelligence, AI, is having a bit of a boom, with the explosion in popularity of tools like ChatGPT, Lensa, DALL•E 2, and many others. The praises of AI have been equally met with skepticism and criticism, with cautionary tales about AI information quality, plagiarism, and other risks. Susan Farrell, the Principal UX Researcher …
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Building exceptional experiences usable by all is no easy feat. Focusing on what can be influenced and accepting what cannot be changed are two critical steps to crafting better products... and careers. We spoke with Ryan Hudson-Peralta, a principal experience designer at Rocket Homes, who often introduces himself as a "father, husband, internation…
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How has the UX field changed over the years? What does the future of UX work look like if scope is wildly expanding? Will we be automated out of a job? What should teams do to ensure they’re not misinterpreting data? Kenya Oduor shares her thoughts on these questions and more, offering suggestions for UX professionals wishing to set themselves up f…
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Visual design takes a lot more work than just making things look pretty, and is a fundamental part of many user's experiences. Our digital design lead, Kelley Gordon, shares some practical tips for both designers and "non-designers" alike to strengthen visual designs and improve working relationships. Read more about Kelley Gordon here Follow us on…
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What does it take to be successful in the field of user experience? There isn't a single, clear-cut answer, but there are a number of different skills, traits, and perspectives that foster better workplace relationships and strengthen creative problem-solving. Anna Kaley and other fellow NN/g UX Specialists offer their insights on the commonalities…
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Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Great Resignation.” In this episode, Sarah Doody, UX Researcher, Experience Designer, and Founder of the Career Strategy Lab, shares her thoughts on how UX professionals can design their ideal careers, wh…
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UX professionals often find themselves saddled with the burden of convincing others to value UX work. David Glazier, Sr. Staff UX Lead of Digital Experience at Illumina tells his story about how effective communication helped him get buy-in with stakeholders and key decision-makers. Read more about David Glazier on LinkedIn Courses & Talks mentione…
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There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come. Check out the Awkward Silences podcast by Us…
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As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more imp…
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Does the thought of sharing your rough designs horrify you? Do you lock yourself away until you're satisfied with your work? Does this mean you're working tonnes of hours and, finding yourself defensive in design presentations? If so, you're not alone, but you need a different tack. Listen in for my top tips for getting unstuck and working faster i…
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A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work. Geoff's Website: geoffrobertson.me 1-Hour Talks discussed in the episode: Blockchain 101 Blockchain & UX Related courses: Emerging Patterns in Interface Design (UX Certification eligible course) Upcoming online events: Intra…
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Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside…
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