Best Adrian Brady Cesana Podcasts (2024)

1
How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton 54:21

10d ago54:21

54:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute …

1
Turning Customers Into Raving Fans | Mario Matulich 44:16

24d ago44:16

44:16

Hey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice based in New York City. Mario and his team at CMP help companies with turning their customers into raving fans. They are the contact center industry's trusted partner offering research, even…

1
CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU 50:12

1M ago50:12

50:12

Hey CX Nation, In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company. Simon has more than 20 year's experience in go-to-market strategy development, product marketing and channel sales management for the tech industry. He has worke…

1
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker 49:05

2M ago49:05

49:05

Hey CX Nation, In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London, England. The Ei Evolution intends to achieve three things by 2030: 1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate. 2) People hav…

1
CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI 43:34

2M ago43:34

43:34

Hey CX Nation, In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects t…

1
CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX 43:52

2M ago43:52

43:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer expe…

1
CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO 35:32

2M ago35:32

35:32

Hey CX Nation, In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success. FICO provides analytics software and tools used across multiple industries to manage risk, fig…

1
CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group 36:21

3M ago36:21

36:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #218 we welcomed Dennis Armbruster, Executive Vice President at The Verde Group. The Verde Group is a customer experience consultancy, creating value by employing a proprietary research methodology that is based on a fundamental principle of human behavior: Individuals are far more l…

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CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024 13:26

3M ago13:26

13:26

Hey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal for the new year at CXC is to create …

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CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP 13:23

4M ago13:23

13:23

Hey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into the new year with your customers & employees. I hope that all of you had an awesome year and holiday season & we're beyond excited to bring you more customer focused business content in the n…

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CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert 42:47

5M ago42:47

42:47

Hey CX Nation, In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with…

1
CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente 59:04

6M ago59:04

59:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Through secure, global messaging and two-factor authentication…

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CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted 52:15

6M ago52:15

52:15

Hey CX Nation, In this week's episode of The CXChronicles Podcast #213 we welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer-funded and work with 100s of the top startups and Fortune …

1
CXChronicles Podcast 212 with Tom Martin, CEO at Glance 53:11

6M ago53:11

53:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, e…

1
CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner 48:06

7M ago48:06

48:06

Hey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA. At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubSpot RevOps strategies vs chasing "the next big thing". The…

1
CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows 45:21

7M ago45:21

45:21

Hey CX Nation, In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows. ServiceNow (NYSE: NOW) makes the world work better for everyone. Their cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better way…

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CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism 48:06

7M ago48:06

48:06

Hey CX Nation, In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you a…

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CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder 56:56

8M ago56:56

56:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped b…

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CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply 49:17

8M ago49:17

49:17

Hey CX Nation, In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to atte…

1
CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio 51:38

8M ago51:38

51:38

Hey CX Nation, In this week's episode of The CXChronicles Podcast #206 we welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA. Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full sui…

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CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom 47:02

9M ago47:02

47:02

Hey CX Nation, In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA. Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through …

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CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar 59:25

9M ago59:25

59:25

Hey CX Nation, In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia. Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019. eWebinar was the product she always dreamt about because she was drown…

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CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass 43:32

9M ago43:32

43:32

Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at Gainsight and Founder of Northpass based in the New York City metropolitan area. Northpass, now part of Gainsight, is the market-leading digital customer education and training platform. Northpa…

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CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother 54:30

10M ago54:30

54:30

Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries. She's also a🏅 Passionate believer that strategically streamlined operations de…

1
CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs 43:57

11M ago43:57

43:57

Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager - CX at Owl Labs based in Boston, MA. With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough...) the need for better video solutions to communicate wi…

1
CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel 49:38

12M ago49:38

49:38

Hey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel based in Santa Clara, CA. Propel helps product companies grow revenue and increase business value. Their product value management platform connects commercial and product teams to optimize dec…

1
CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops 50:50

12M ago50:50

50:50

Hey CX Nation, In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational efficiency while utilizing insights to retain revenue and cus…

1
CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX 46:56

1y ago46:56

46:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #198 we welcomed Alex Ross, Chief Operating Officer at Hire Horatio CX based in New York, NY and Santo Domingo, Dominican Republic. Hire Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow …

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CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions 44:44

1y ago44:44

44:44

Hey CX Nation, In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona. For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for vo…

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CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions 48:18

1y ago48:18

48:18

Hey CX Nation, In this week's episode of The CXChronicles Podcast #196 we welcomed Morgan J. Ingram based in Atlanta, GA. Morgan was named a 4x LinkedIn Top Sales Voice and hosts the Muffins with Morgan Podcast + The SDR Chronicles & 1UP Formula with Morgan J. Ingram, check them out on your favorite podcast player today. With a decade of experience…

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CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert 45:44

1y ago45:44

45:44

Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionabl…

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CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox 48:28

1y ago48:28

48:28

Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California. Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extrao…

1
CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor. 47:03

1y ago47:03

47:03

Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands. MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world. In this episode, Agnese and Adrian chat through how she h…

1
CXChronicles Podcast 192 with Michael Israel Head of Field Service Evangelism at Zuper 41:35

1y ago41:35

41:35

Hey CX Nation, In this week's episode of The CXChronicles Podcast #192 we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA. Zuper is building digital solutions to help businesses provide exceptional customer experience. Their mission is to create the world’s most comprehensive tool for field workforce manageme…

1
CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek 46:52

1y ago46:52

46:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England. GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthc…

1
CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io 47:30

1+ y ago47:30

47:30

Hey CX Nation, In this week's episode of The CXChronicles Podcast #190 we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products. Impersonal messages lead to bad experience…

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CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy 51:00

1+ y ago51:00

51:00

Hey CX Nation, In this week's episode of The CXChronicles Podcast #189 we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR. Before co-founding Sturdy, a next-gen customer intelligence solution that detects and captures critical signals from everyday customer feedback, Joel served as the Head of Global Sales at Beamery leading enterp…

1
CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro 50:30

1+ y ago50:30

50:30

Hey CX Nation, In this week's episode of The CXChronicles Podcast #188 we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recen…

1
CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX 44:13

1+ y ago44:13

44:13

Hey CX Nation, In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his clients by listening to them and really understanding their goals, vision, and challenges. Whether you are just launching or ready to take the journey to the next level, Mark leverages his "…

1
CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert 37:14

1+ y ago37:14

37:14

Hey CX Nation, In this week's episode of The CXChronicles Podcast #186 we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN. Jay is a Marketing & CX expert + Hall of Fame Keynote speaker who has written countless books (including Hug Your Haters) & speaks all over the world about how business leaders can improve their cust…

1
CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint 41:47

1+ y ago41:47

41:47

Hey CX Nation, In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York. Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint helps its customers navigate and thrive …

1
CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge 44:53

1+ y ago44:53

44:53

Hey CX Nation, In this week's episode of The CXChronicles Podcast #184 we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is the shortest phase of a company’s growth and has different value drivers to the early-stage startup and scaled enterprise phases. The ScaleUp Edge team is maniacally focused on sharing the lo…

1
CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang 47:39

1+ y ago47:39

47:39

Hey CX Nation, In this week's episode of The CXChronicles Podcast #183 we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world’s top email platforms. Since 2010, Boomerang has helped its customers be more productive…

1
CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark 41:49

1+ y ago41:49

41:49

Hey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while deliv…

1
CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio 42:54

1+ y ago42:54

42:54

Hey CX Nation, In this week's episode of The CXChronicles Podcast #181 we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN. Calabrio's products and services help their customers maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated w…

1
CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University 46:40

1+ y ago46:40

46:40

Hey CX Nation, In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. Tom is dedicated to advancing customer experience management globally by helping formalize and develo…

1
CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard 48:11

1+ y ago48:11

48:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #179 we welcomed Tom Randle, CEO at Geckoboard based in London, England. Originally a UX and product guy, Tom spent the early years of his career building companies like Red Gate & Huddle in London. He leveraged those learnings and findings to become an intricate part of the Geckoboa…

1
CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global 45:10

1+ y ago45:10

45:10

Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. Tomer grew his Amazon business with zero background in online sales. He has multiple brands that he sells on Amazon and built a full team in the Philippines. Tomer speaks at events all over the world and also teaches and consu…

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CXChronicles Podcast 177 with Larry Yatch, CEO at SEAL Team Leaders 39:23

2y ago39:23

39:23

Hey CX Nation, In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders based in Boca Raton, FL. Larry and his SEAL Team Leaders help you create, expect and empower leaders at every level, just like a SEAL team. Every member of the SEAL team is a leader. When you have an organization full of SEAL lea…

1
CXChronicles Podcast 176 with Ethan Beute, Chief Evangelist at BombBomb, Podcast Host & Best-Selling Author 51:11

2y ago51:11

51:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #176 we welcomed Ethan Beute, Chief Evangelist at BombBomb, Host of The Customer Experience Podcast, and Wall Street Journal best-selling Author of "Human-Centered Communication" & "Rehumanize Your Business". Ethan has spent more than a decade helping people enjoy clearer communicati…

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Adrian Brady Cesana Podcasts

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