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Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert
Manage episode 357843993 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York.
Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.
In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #195 Highlight Reel:**
1. Leveraging amazing customer experiences to fuel your growth & lead generation
2. Diving into your customer and user data daily to drive innovation
3. Measuring and managing the key activities that make your customers happy
4. Getting your employees involved to help author your customer journey
5. Finding your North Star activities on providing constant value around you
Huge thanks to Valentin for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Valentin Radu
Click here to learn more about Omniconvert
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
221 episodes
Share
Manage episode 357843993 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York.
Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.
In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #195 Highlight Reel:**
1. Leveraging amazing customer experiences to fuel your growth & lead generation
2. Diving into your customer and user data daily to drive innovation
3. Measuring and managing the key activities that make your customers happy
4. Getting your employees involved to help author your customer journey
5. Finding your North Star activities on providing constant value around you
Huge thanks to Valentin for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Valentin Radu
Click here to learn more about Omniconvert
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
221 episodes
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Similar to CXChronicles Podcast
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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…
continue reading
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Welcome to the Disruptors Podcast. This podcast features the most disruptive individuals on the planet no matter what niche or industry they are in, if you want thought provoking conversation with some of the most successful & controversial people alive then the disruptors podcast is a must listen to. Your host Rob Moore is a best selling author, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestsellers “Life Leverage” ...
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continue reading
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