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The podcast for anyone who loves to dork out about movies. Every week, writer Sonia Mansfield (The Sonia Show, formerly of The San Francisco Examiner, EON Magazine, IF Magazine, Assignment X and Cinescape) and podcaster Margo D. (Book Vs. Movie, Best Neighbors, Fit Bottomed Girls, Not Fade Away) dork out about movies from the past and present.
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The Global Xperience

Bryce Cressy & Natalie Billson

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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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Shake the Earth

Danny Villarreal

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If you've ever wanted to know the habits and attitudes that drive successful people, then this podcast is for you. Each week we invite accomplished people onto the podcast to share how they achieved excellence in what they do. Hosted by serial entrepreneur Danny Villarreal.
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If you are a Black Woman who is sick of the bullshit in society, and is sick of the way that it has impacted your mind, body, spirit and the generations before you, this podcast is for you. Especially if you are looking for the down-to-earth truth about how to remedy it all. Join me and other Black Women for moments of freeing ourselves from the ills of capitalism. We dispel the white-superiority lie, snatch back our stories and re-connect with the real system, nature. We laugh cuss, cry, ta ...
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The world does not evolve without innovation, yet often innovative ideas and solutions are blocked due to individual, institutional, and structural barriers. To move in a more equitable direction, it takes figuring out how to use whatever the blocks are and turn them into catalysts. Squire Servance understands this when it comes to capitalism and i…
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Hosts Sonia Mansfield and Margo D. wear mismatched socks and an ankle holster while dorking out about 1994’s CHINA MOON, starring Ed Harris, Madeleine Stowe, and Benicio del Toro. Also discussed: MASTERMIND on Hulu, MAXXXINE in theaters, BELOW DECK MED on Bravo, and LOVE ISLAND USA on Peacock. Dork out everywhere … Email at dorkingoutshow@gmail.com…
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The field of diversity, equity, and inclusion has many respected practitioners. But my guest this week is the OG (in both impact and brand), and someone I’ve admired for a long time. I couldn’t pass up the opportunity to have her on the podcast! Vernā Myers is a renowned diversity, equity, and inclusion (DEI) pioneer with profound perspectives on t…
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With BEVERLY HILLS COP 4: AXEL F dropping on Netflix, we figured it's the perfect time to replay this episode. We're dorking out about the original BEVERLY HILLS COP (1984) with our podcasting brother from another mother Adam Riske from F THIS MOVIE. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotif…
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Independence Day is on the horizon, and what better way to celebrate the spirit of freedom and new beginnings than revisiting a conversation with a true pioneer! Michele Coleman Mays redefined leadership and advocacy during her distinguished career. She has served as the Vice President, General Counsel, and Secretary for The New York Public Library…
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Hosts Sonia Mansfield and Margo D. are ready to take a chance again and dork out about 1978’s FOUL PLAY, starring Goldie Hawn, Chevy Chase, Burgess Meredith, Brian Dennehy, and Dudley Moore. Also discussed: THE BEAR Season 3, BELOW DECK MED, LOVE ISLAND USA, and Celine Dion’s documentary on Prime. Dork out everywhere … Email at dorkingoutshow@gmail…
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The fight to advance diversity, equity, and inclusion has deep historical roots, marked by significant milestones and challenges, from the Civil Rights era to present-day initiatives, including the recent Supreme Court decision on affirmative action. Robert J. Grey Jr., President of the Leadership Council on Legal Diversity (LCLD) and former Presid…
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Objection, your honor! Hosts Sonia Mansfield and Margo D. dork out about 1990’s PRESUMED INNOCENT, starring Harrison Ford, Bonnie Bedelia, Brian Dennehy, Greta Scacchi, Paul Winfield, and Raul Julia. Also discussed: PRESUMED INNOCENT on Apple+, AMERICA’S SWEETHEARTS: THE DALLAS COWBOY CHEERLEADERS on Netflix, THE BIKERIDERS, PERFECT WIFE on Hulu, a…
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We don’t know the faces or names of many enslaved Black people in American history. Some left a small mark of their existence in the very bricks of the buildings their hands built, yet they remain voiceless because their story has been hidden away. Historians like Annette Gordon-Reed know that through sharing the stories of enslaved people, we reme…
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Hosts Sonia Mansfield and Margo D. listen to Smash Mouth and dork out about 1998’s CAN’T HARDLY WAIT, starring Ethan Embry, Jennifer Love Hewitt, Lauren Ambrose, Seth Green, Peter Facinelli, and Charlie Korsmo. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow…
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From the military to the music world, Paula Boggs has made her mark by bravely navigating new spaces and pioneering career paths for herself. After serving at the Pentagon and in the White House as an army officer, she spent a decade at Starbucks as its Chief Legal Officer before leaving to write and perform music with the Paula Boggs Band. As you …
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Hosts Sonia Mansfield and Margo D. drink two Stunned Mullets and dork out about 1987’s BACK TO THE BEACH, starring Frankie Avalon, Annette Funicello, Lori Loughlin, Demian Slade, and Connie Stevens. Also discussed, HIT MAN, PERFECT MATCH, and THE FIRST OMEN Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker…
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Send us a Text Message. Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on …
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There’s something magical about anyone who not only understands their magic but taps into it, risks and all. Janinah Burnett has always been led to stand in her power with the gift God gave her, regardless of anyone else’s reservations. She’s an internationally renowned Broadway and Metropolitan opera soprano who has played the role of Carlotta Giu…
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Hosts Sonia Mansfield and Margo D. need your clothes, your boots, and your motorcycle because they’re dorking out about 1991’s TERMINATOR 2: JUDGMENT DAY, starring Arnold Schwarzenegger, Linda Hamilton, Edward Furlong, and Robert Patrick. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In St…
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In a world where personal branding and negotiation are essential skills, Damali Peterman stands out as a trailblazer. With her diverse background as a lawyer, mediator, and CEO of Breakthrough ADR, Damali brings a unique perspective to the table. Her new book, Negotiating While Black: Be Who You Are to Get What You Want, delves into the intricacies…
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Hosts Sonia Mansfield and Margo D. pour themselves a cup of ambition and dork out about "9 to 5," starring Dolly Parton, Lily Tomlin, Jane Fonda, and Dabney Coleman (RIP). Dork out everywhere … Subscribe on Apple Podcasts and Spotify http://dorkingout.com/ https://twitter.com/dorkingoutshow https://www.facebook.com/dorkingoutshow…
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Send us a Text Message. Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, w…
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With the right communication skills, you can bring who you truly are with you wherever you go. But if you’re not a natural conversationalist (or even if you are), you need the appropriate tools and strategies to help you feel seen, heard, and valued by those around you. That’s where Dr. Amber L. Wright comes in. She’s a communications expert, a spe…
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Hosts Sonia Mansfield, Margo D., and Adam Riske from F This Movie put on a tiara and dork out about 2001’s THE PRINCESS DIARIES, starring Anne Hathaway, Julie Andrews, and Hector Elizondo. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app…
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Send us a Text Message. Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Col…
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Get in line. Stay in your lane. Don’t color outside the lines. My guest Olga Mack developed an aversion to lines that has shaped not just her as a person but her career journey as a tech lawyer as well. She’s joined me on the podcast to talk about how her determination to find other entry points away from standard lines has helped her level up and …
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Party time! Excellent! Hosts Sonia Mansfield and Margo D. are dorking out about 1992’s WAYNE’S WORLD, starring Mike Myers, Dana Carvey, Tia Carrere, and Rob Lowe. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app/profile/dorkingout.bsky.s…
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Send us a Text Message. Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique challenges and opportunities it presents …
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You deserve the opportunities you want, and others can provide the keys to get you there. But if you don’t talk about yourself and your successes, how will they know to open the door and let you in? Too many people have a hangup about self-promotion. For some, it feels like boasting, which gives off an “icky” feeling. So they tend to shy away when …
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Hosts Sonia Mansfield and Margo D. get romantic about baseball and dork out about 2011’s MONEYBALL, starring Brad Pitt, Jonah Hill, Chris Pratt, and Phillip Seymour Hoffman. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app/profile/dorkin…
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You’ve probably heard the stereotypes of different generations in the workplace, including millennials just wanting trophies and more seasoned workers being averse to technology. These are the signs of some of the generational friction that exists in (and out) of the workplace. These challenges can be mitigated through a better understanding of the…
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Send us a Text Message. Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital empathy in the customer experience (CX) and employee engagement landscape, and how Anthrolytics is revolutionizing the way b…
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Hosts Sonia Mansfield and Margo D. are playing chess in the tub and dorking out about 1999’s THE TALENTED MR. RIPLEY, starring Matt Damon, Jude Law, Gwyneth Paltrow, and Phillip Seymour Hoffman. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bs…
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Send us a Text Message. Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of customer experience (CX), Dennis' journey in the field, and his unique perspectives gained from g…
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Ben Wilson is truly, truly the definition of a trailblazer, and if you joined us for part one, you've already experienced a glimpse of his incredible journey. Ben’s dedication to advancing diversity and inclusion, environmental advocacy, coupled with his strategic vision for leadership offer so many invaluable lessons for all of us. I hope that his…
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Hosts Sonia Mansfield and Margo D. are picking out a thermos for you and dorking out about 1979’s THE JERK, starring Steve Martin and Bernadette Peters. Also discussed: LATE NIGHT WITH THE DEVIL, MONKEY MAN, THE REAL HOUSEWIVES OF D.C., and Taylor Swift's new album THE TORTURED POETS DEPARTMENT. Dork out everywhere … Email at dorkingoutshow@gmail.c…
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A. P. Tureaud. Donald Hollowell. Constance Baker Motley. Those are just some of the Black men and women who have helped forge important change through the legal system in the U.S. Many people, however, aren’t aware of these pioneers and the impactful reach of their work to this day. That’s why my guest Ben Wilson often makes a point to "say their n…
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Greetings and salutations. Hosts Sonia Mansfield and Margo D. are dorking out about 1989’s HEATHERS, starring Winona Ryder, Christian Slater, Shannen Doherty, Lisanne Falk, and Kim Walker. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app…
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Regardless of recent attacks on diversity, equity, and inclusion (DEI), moving forward is an inevitability. Organizations that want to thrive are going to have to get on board or get left behind. And they could use the help of someone like my friend Kori Carew. Kori is a former litigator turned speaker, writer, and consultant who advocates for (amo…
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Hosts Sonia Mansfield and Margo D. try to out con a con man and dork out about 1992’s DIGGSTOWN, starring James Woods, Louis Gossett Jr., Oliver Platt, Heather Graham, and Bruce Dern. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app/prof…
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Allyship is an ongoing journey, not a destination. There are best practices that’ll help you build your brand and reputation as an inclusive leader and true ally (and some not-so-best practices you’ll want to avoid). My guest David Sarnoff has so many stories about experiences and lessons that have forged an awareness of the importance of inclusive…
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They’re terrible, Muriel. Hosts Sonia Mansfield and Margo D. are dorking out about MURIEL’S WEDDING, starring Toni Collette, Rachael Griffiths, and Bill Hunter. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreaker Spotify Tune In Stitcher http://dorkingoutshow.com/ https://bsky.app/profile/dorkingout.bsky.soc…
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Feeling like an outsider and attempting to conform to societal norms can lead to a loss of self-identity and a longing for true belonging. Ritu Bhasin, a child of immigrants, has navigated her own journey of self-acceptance and emerged as a leading voice in equity, empowerment, and belonging.She’s also a passionate advocate for authenticity and hel…
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Hosts Sonia Mansfield and Margo D. have a smile from ear to ear, baby, and dork out about 2000’s BOILER ROOM, starring Giovanni Riobsi, Vin Diesel, Nia Long, Nicky Katt, Scott Caan, Jamie Kennedy, and Ben Affleck. Also discussed: QUIET ON THE SET, BUYING BEVERLY HILLS, THE ERAS TOUR, HOMICIDE NEW YORK (Netflix), and the book IN SEARCH OF DARKNESS b…
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You should authentically embody your personal brand, regardless of who you interact with. Your personal brand should also reflect your values and evolve based on your experiences. Your brand should show up in your advocacy. This is why I invited Aliza Shatzman to be on the podcast. Her personal experiences in clerkship drive her authentic advocacy.…
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Send us a Text Message. Episode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through various roles including professional speaker, strategic advisor, coach, author, and podcast host. Key Highlights: Introducti…
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Send us a Text Message. Episode Summary: In this episode, we welcome Annette Franz, an award-winning coach, keynote speaker, author, and founder of CX Journey. With over 30 years in the industry, Annette shares her expertise in creating impactful customer and employee experiences, discussing her journey and her books "Built to Win" and "Customer Un…
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Send us a Text Message. Episode Summary: In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his journey, his perspective on the evolution of customer service, and the role of technology and orga…
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Send us a Text Message. Episode Summary: In this enlightening episode we sit down with the renowned Shep Hyken, a leading voice in customer experience, New York Times bestselling author, and keynote speaker. Shep shares insights beyond his CX expertise, including his hobbies and the philosophy that shapes his approach to customer experience. Dive d…
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Hosts Sonia Mansfield and Margo D. bought a copy of “Love In The Rinse Cycle” and dork out about 1989’s SHE-DEVIL, starring Meryl Streep, Rosanne Barr, A Martinez, Sylia Miles, and Ed Begley, Jr. Also discussed: APPLES NEVER FALL, LOVE IS BLIND, and MANHUNT. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Spreake…
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Many of us have had the boss from hell at some point--that person calling the shots who was absolutely horrible to work for. And while many in this situation just quit, walking away from the job isn’t your only course of action. You can practice the art of managing up instead. As the author of Managing Up, Mary Abbajay literally wrote the book on i…
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Hosts Sonia Mansfield and Margo D. can’t handle the truth and dork out about 1994’s SERIAL MOM, written and directed by John Waters and starring Kathleen Turner, Sam Waterston, Ricki Lake, Matthew Lillard, Mink Stole, and Patty Hearst. Also discussed: LOVE IS BLIND, POOR THINGS, AMERICAN FICTION, and THE PROGRAM on Netflix. Dork out everywhere … Em…
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Having a child impacts you not just personally but professionally. As an expecting or new parent, you have access to plenty of information about planning for and taking care of your child. And you’ve probably heard that you’re not the same person after their arrival. But there’s still something that gets left out of the conversation too often. Afte…
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You had us at hello. Hosts Sonia Mansfield, Margo D., and Adam Riske from F This Movie dork out about 1996’s JERRY MAGUIRE, starring Tom Cruise, Renee Zellweger, Cuba Gooding, Jr., Bonnie Hunt, Jonathan Lipnicki, Jay Mohr, Kelly Preston, and Regina King. Dork out everywhere … Email at dorkingoutshow@gmail.com Subscribe on Apple Podcasts Google Play…
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