2-3 times weekly recap of local Utah sports and noteworthy news in the NBA, MLB and NFL. Hosted by Brian Preece @bpreece24 with co-hosts Tommy Giron @ruthless_lupe, and Josh Keil @rysenshout.
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Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it! Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainer ...
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Weathering Disruption in the Financial Services Industry, with Mark Daprato
21:50
21:50
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Host Bryn Griffiths is joined by Mark Daprato, a board member of the Receivables Management Association of Canada and the organizer of its upcoming National Conference on Nov 14. This year's conference has a bold and thought-provoking theme: "Weathering Disruption in the Financial Services Industry." Mark shares insights into the conference's focus…
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How Executors Navigate Estate Administration in a Digital World, with Ari Brojde
24:08
24:08
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24:08
Delve into the world of estate administration in the digital age with our guest, Ari Brojde, CEO of Estateably. Host Bryn Griffiths uncovers the secrets behind efficiently managing debts, distributing assets, and handling the ever-evolving landscape of managing and closing estates. Ari shares his journey, from recognizing industry pain points to cr…
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This Big Win for Civil Debt Litigation Could be Contagious, with Tim Browatzke
18:47
18:47
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Small Claims Court just became bigger, at least in one jurisdiction. In the Canadian province of Alberta, the limit for civil litigation in the Provincial Court system has recently doubled from CAD $50,000 to $100,000. This means Albertans and agents like MetCredit can go to court without a lawyer in the province to collect much larger debts, benef…
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Upping Your Game (and Pay Grade) in the Credit Industry, with David Hopkyns
21:03
21:03
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21:03
The Credit and Receivables Management Industry is a complex one. Yet for ages, there was no standardized training or certification for credit professionals. David Hopkyns, ACI, has helped change that in his work as National Director for the Prairies of the Credit Institute of Canada, which today has nearly 2,000 members across the country. The CIC …
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Understanding Consumer Proposals and Bankruptcy with Rhonda Fox-Miles
24:26
24:26
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24:26
When debt piles up and becomes unmanageable, what can you do? More people than ever are turning to consumer proposals and even bankruptcy as a way out. The promises you hear in advertisements sound liberating—but is there another side to taking drastic measures? Rhonda Fox-Miles, a licensed bankruptcy trustee since 1999 and Registered Social worker…
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Getting Cutting-Edge in Accounts Receivables Management with George Preece
19:26
19:26
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19:26
The Receivables Management world is a magnifier of business challenges. Whenever the economy becomes difficult, the credit world is in for a ride. MetCredit's central region business development manager George Preece is a credit industry veteran who co-founded the Receivable Management Institute (RMA) more than a decade ago. He joins host Bryn Grif…
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Collecting Debt Better Through Tech and Transparency, with Tyler Wonderlic
20:08
20:08
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20:08
If you’re like most people, you seldom answer phone calls from anyone you don’t recognize. And for good reason. A universal surge in spam calls and fraudulent players (usually spoofing outgoing numbers) has tarnished our trust in conventional caller IDs. For a telephone-centric company like MetCredit, this behavioural change has been a huge challen…
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Scaling up Your Career in Credit, with Credit Institute GM Nawshad Khadaroo
21:14
21:14
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Working in the credit industry is an opportunity to make an impact on businesses, individuals and the economy itself. But how do you stay fresh, inspired and on top of your game? Host Bryn Griffiths joins Credit Institute of Canada General Manager Nawshad Khadaroo to talk about how being part of an engaged community provides learning, education and…
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The Power of Business Data in Receivables Management, with Stephanie Flierjans
20:19
20:19
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Dun & Bradstreet has evolved a lot in its 173-year history. Now the world's largest trade payment database with over 360 million lines of global trade, it is known by most business people as a risk company for credit reporting. As D&B's director of data acquisitions, Stephanie Flierjans has spent most of her 35-year career with the company. In this…
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When Receivables Keep CEOs Up at Night, With Martin Hunter
30:31
30:31
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A lot of things keep CEOs up at night, from HR and supply chain issues to operational challenges and cash flow. But most often it's cash flow. Host Bryn Griffiths is joined by Martin Hunter, managing partner of URGEO, a company specializing in helping CEOs achieve operational excellence, to discuss why accounts receivable are such a challenge—and h…
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Lucky You: How a Job in Collections Can Change Your Life, with Tim Paulsen
28:57
28:57
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28:57
Ever thought of a job in collections? Many successful collectors never did, and now can’t imagine themselves in any other career. Author and trainer Tim Paulsen returns to Overdue Advice to share advice for accounts receivable management teams and collectors—and shines light on the life-changing magic of working in collections.…
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When to Litigate and When to Use a Collection Agency, with Howard J. Sniderman, QC
34:59
34:59
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34:59
When a customer decides not to pay your invoice, what do you do? Should you sue, or take the file to your collection agency? It's not always an easy question, and one that lawyer Howard "Howie" J. Sniderman has helped business leaders answer for decades. After listening to this episode, you'll be equipped to make the decision for yourself! Learn ho…
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How a Collection Agency is Your Company’s New Best Friend, With David Hopkyns
27:04
27:04
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27:04
What happens when you send an account to collections? What will the collection agency do—and what won't they? What kind of businesses are best suited to use a collection agency? MetCredit VP Business Development and industry veteran David Hopkyns joins host Bryn Griffiths to open the Overdue Advice mailbag and answers these and other questions list…
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Turning Adversity into Advancements, with MetCredit President & CEO Brian Summerfelt
20:46
20:46
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It's been an incredibly tough two years. At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and …
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The Life-Changing Magic of Working in Collections, with Quinn Yule & Greg Hunka
25:34
25:34
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25:34
When does a job become more then a 9-to-5 but something that transforms people's lives? Host Bryn Griffiths talks with MetCredit Collection Manager Quinn Yule and Human Resources & Quality Assurance Manager Greg Hunka about their careers with the company, and how it has changed their lives but the lives of many of those with whom they've worked, in…
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Tales from Two Cities: How Edmonton & Halifax Chamber CEOs See the Year Ahead
28:56
28:56
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28:56
After two years of uncertainty and surprises, what’s next—and how can Canadian businesses plan and grow in such crazy times? MetCredit is a member of more than 50 Chambers of Commerce across Canada, and we love to make use of this great resource. In this episode, host Bryn Griffiths talks to Jeffrey Sundquist, President and CEO of the Edmonton Cham…
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How AI is a Game Changer in Debt Collection, with Anand Mahurkar
23:07
23:07
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23:07
Artificial Intelligence is a more than a hot-button topic lately. It's a group of technologies that is revolutionizing our way of life. From asking Siri on your smartwatch to the emergence of self-driving cars, machine learning and computers that “think” are rapidly working their way into every home, office and garage—as well as our pockets and wri…
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What it Takes to be a Collection Agent, with Collectors Ourvashi, Zak and Jay
24:02
24:02
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Ever wondered what it’s like for the people who make collection calls for a living? Meet Ourvashi, Zak and Jay, three collectors at MetCredit. Learn why Jay, a former nurse and father of three, Ourvashi with a Bachelor of Commerce in Accounting and Finance, and Zak, a university graduate with loads of ambition, decided to work at MetCredit — and th…
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Debt Protesters: Can Debtors Turn the Tables on Collections?
22:50
22:50
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22:50
Disputing a bill is not terribly uncommon, and in some cases makes sense. Billing errors can happen, and it’s fair to have them resolved before paying. But imagine claiming you don’t need to pay ANY bills—or even your rent—ever, because you have special status or philosophical separation from your “debtor self” that renders financial obligations nu…
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Compassion in Debt Recovery, with Michele Murray, Anthony Sabatelli & Raphael Karamichailidis
28:33
28:33
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28:33
Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder. For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, but many of whom are st…
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Recovery to Growth: Upgrading Your Mindset with ‘Construction Millionaire Secrets’ Author Dominic Rubino
18:41
18:41
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What we need is a deep breath to reset how we think about our businesses. Enter Dominic Rubio - a professional business coach, entrepreneur, host of his own podcast called The Profit Toolbelt. While this episode isn’t specifically about credit and debt recovery, we wanted to hear what Dominic Rubino has to say about planning for the future because …
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Accessing Credit Solutions In A Pandemic, with Jayde Samarzija.
18:38
18:38
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18:38
Individuals, businesses, industries, and governments have struggled to cope with the pandemic. Understanding what’s happening, why, what the risks and dangers are, and what to do about it affects everyone. It’s glib to say, “things are mess,” or “they’re going to be different.” Of course they’re a mess and they’re going to be different, but how? Ou…
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There’s no need to guess why it’s been months since we recorded a podcast. When the pandemic lockdown happened in March, everyone was scrambling. Well, almost everyone. Businesses without interruption, continuity, or disaster plans, scrambled to make them up as they went along, as if things aren’t hard enough. The fact that people’s incomes were lo…
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Talking Dak Prescott, Joey Bosa's contract extension, an MVP switcharoo at the QB position in New England and a name change in Washington draws attention around the country. Tommy Giron and Brian Preece @bpreece24 for your listening pleasure.
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Brian Preece @bpreece24 and Harry Caines talk Major League Baseball
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Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zak Abdi
20:46
20:46
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20:46
If your customers are consumers, this episode is going to be of special interest. We’re going to pull back the curtain and have a frank discussion with debt collection specialists about how they try to resolve people’s debt problems. Most consumer debts aren’t big - a reminder or call from a third-party collection agency like MetCredit is enough of…
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Scaling Up Collections Teams for Clients with Murat Akbay
19:43
19:43
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19:43
Every episode of overdue advice is aimed at providing business leaders perspective on how and why debt collection can have a positive effect on your business’s cash flow and customer relationships. By the time some companies contact MetCredit, the pressure of receivables is extreme. MetCredit can usually start collecting within a few days. If it’s …
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New most hated team in baseball-Meet the Astros
26:56
26:56
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The Astros unapologetically cheated for years, winning a World Series championship in the process. MLB turned a blind eye to the players participating in the cheating and gave the franchise a slap on the wrist. Tommy Giron @ruthless_lupe, Josh Keil @rysenshout and Brian Preece @bpreece24 discuss.
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Midseason report-Western Conference
1:13:56
1:13:56
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Tommy Giron @ruthless_lupe, Josh Keil @rysenshout and Brian Preece @bpreece24 have a great time talking about the NBA western conference as the All-star break concludes.
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Harry Caines joins host Brian Preece and regales us with tails of the eastern conference as the All-star break approaches.
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Careers in Collections - How Long Term Employees Foster Success
27:06
27:06
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27:06
The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience.…
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Mookie Betts is a Dodger and they didn't have to give up any of their best prospects? What the hell are the Red Sox thinking. Also, RoCo finds a new home and the Rockets go all-in on small ball. Will it work?
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The Kansas City Chiefs take home the ultimate prize, the Lombardi Trophy, and Patrick Mahomes wins Super Bowl MVP.
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All-star reserves and the Jazz in a mini-slump
54:53
54:53
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NBA all-star reserves were announced Thursday night. Did the coaches get the right guys in the game? With 9 first time all-stars, is the league in the middle of a generational shift? Also, the Jazz have struggled of late in the midst of a three game losing streak. How do the Jazz get back to their winning ways. Josh Keil @rysenshout and Brian Preec…
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Tommy Giron @ruthless_lupe and Josh Keil @rysenshout join host Brian Preece in talking about the upcoming Super Bowl 54 between the 5-time Super Bowl champion San Francisco 49ers and the Kansas City Chiefs, who haven't won a championship since Super Bowl 4.
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Communication Choices for Customers - Flexible Collections with Simon Howard
24:45
24:45
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24:45
When you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people…
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Hosts Tommy Giron @ruthless_lupe and Brian Preece @bpreece24 discuss this Sunday's NFL NFC & AFC championship games.
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Team-Driven Success: Team Building with Shawn Virk
19:55
19:55
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19:55
We live in the self-help era. From books to YouTube, you can learn about anything, or learn to do anything. Restoring an old radio, or calibrating a robot motor is one thing. How do you build a team? Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with …
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Keeping Up With Compliance with Greg Hunka
20:08
20:08
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20:08
Some industries are regulated more than others. The Financial sector is one of the most high regulated sectors in the Canadian economy. And within finance, debt collection is a unique - and often - ignored corner. But it’s a corner with a lot of legal obligations…so today, we’re talking about compliance. When a company is meeting all its legal obli…
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Legal Collections in the United States (and how to avoid it) with David Cook
19:30
19:30
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19:30
If you're organized and attentive to your accounts receivable, collections can be an orderly process, but it's still stressful. The general impression is that collections has a negative impact on business relationships. In fact, professional debt collection can reset and improve relationships with clients. What happens when things go really off the…
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The Jazz have struggled at times this season, is a trade what it takes to improve chemistry and ball movement? Tune in to find out what Brian Preece @bpreece24 an Tommy Giron @ruthless_lupe can solve the problems.
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Tommy Giron @ruthless_lupe, Josh Keil @rysenshout and Brian Preece @bpreece24 talk about the college football playoff and wrap up the show by touching on the local teams playing this bowl season.
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Philip Rivers is washed and the Chicago Cubs are poor
30:47
30:47
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30:47
Our first explicit episode featuring Tommy Giron @ruthless_lupe & Brian Preece @bpreece24 celebrate Festivus with our own airing of grievances. Production issues prevented Josh Kiel from getting a good recording, whoops.
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How Professional Collectors Recover More, with Tim Paulsen
24:18
24:18
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24:18
Credit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” a…
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If you take away the losses, we're undefeated!
40:22
40:22
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40:22
Utah State, BYU and Utah basketball previews. Finished up with a fun discussion about the first CFP rankings released this week. Join Josh Keil @rysenshout and Brian Preece @bpreece24
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Mike Conley leads the Jazz in win over LA Clippers
12:24
12:24
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Deep dive into Mike Conley's first four games compared to last nights 29 point output. A game recap, look at the box score and I finish with a glance at the Jazz next game Friday night in Sacramento.
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The Jazz struggled for much of Monday nights game against the Phoenix Suns but managed to eek out a 96-95 win.
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Josh Keil @rysenshout, Tommy Giron @ruthless_lupe and Brian Preece @bpreece24 take a look at the World Series. We follow that up by addressing some surprises we have seen as the NFL season approaches its midpoint.
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Game recaps from the loss the the Lakers on 10.25 and the dismantling of the Kings on 10.26. Tommy Giron @ruthless_lupe and Brian Preece @bpreece24 offer some insight, ask questions and celebrate how good those purple mountain jerseys look!
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Donovan Mitchell leads the Jazz with 32 points and a crunch time performance that carried them over the Chris Paul led Oklahoma City Thunder. Host Brian Preece @bpreece24 talks about what Jazz fans can take from the victory and what things should be chalked up to a small sample size.
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