Best Carm Capriotto Podcasts (2024)

1
Actionable Tips for Enhancing Self-Awareness [THA 390] 50:11

34m ago50:11

50:11

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. The…

1
Effective Labor Rate [E128] - Business By The Numbers 19:41

34m ago19:41

19:41

Thanks to our partners, NAPA TRACS and Promotive Today, Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop. Understanding Effective Labor Rate: Learn the difference between street rate and effective labor rate, and why focusing on the latter is essential.…

1
Just Fly the Darn Aircraft - Period! [E144] - Diagnosing the Aftermarket A to Z 28:56

3h ago28:56

28:56

Thanks to our Partner, NAPA Autotech Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses pers…

1
Sometimes You Just Have To Go To War [E110] - The Auto Repair Marketing Podcast 21:38

3h ago21:38

21:38

Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, crea…

1
The Power of Service Proposals [RR 974] 29:45

2d ago29:45

29:45

Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, My Garage Auto and Tire, Airdri…

1
Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly Blitz 12:57

1h ago12:57

12:57

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Are You Setting Your Employees Up To Fail? [FTR 095] 10:00

36m ago10:00

10:00

Thanks to our Partners, Shop Boss, and 360 Payments By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce …

1
Level Up Your Automotive Training with Gamification [RR 973] 26:58

36m ago26:58

26:58

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effective…

1
Profit First Update: Cash Management Revolution [THA 389] 27:59

2h ago27:59

27:59

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz's 'Profit First' methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their busines…

1
Daily Weekly Monthly Yearly : When and What should I be Looking for on My Financials? [E127] - Business By The Numbers 28:59

7d ago28:59

28:59

Thanks to our partners, NAPA TRACS and Promotive In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity. Key Takeaways: Daily Reviews: Focus on productivity using shop…

1
Can't We All Just Get Along? With Tanner Brandt [E143] - Diagnosing the Aftermarket A to Z 1:14:18

2h ago1:14:18

1:14:18

Thanks to our Partner, NAPA Autotech Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highli…

1
Setting Yourself Apart in a Sea of Mediocre - Arun Coumar [E109] - The Auto Repair Marketing Podcast 38:48

1d ago38:48

38:48

Today, we're excited to have a special guest with us, Arun Kumar, the owner of Driven Auto Care. In this episode, we’ll explore Arun's unique approach to defining and measuring customer loyalty, creating positive first impressions, and the crucial role of communication and transparency in client retention. We'll also discuss the impact of personali…

1
Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972] 47:30

28m ago47:30

47:30

Thanks to our Partner, NAPA Auto Care Rick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an env…

1
Stop Moving the Goalposts! [E173] - Chris Cotton Weekly Blitz 8:07

9d ago8:07

8:07

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094] 11:36

11d ago11:36

11:36

Thanks to our Partners, Shop Boss, and 360 Payments Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in train…

1
This Nerd Says “Go Paperless!” [RR 971] 41:35

1d ago41:35

41:35

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going…

1
Are You EV Ready? [THA 388] 34:38

3d ago34:38

34:38

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class "Within 15 minutes on the first day, I knew. And I turned to Carm and just said, 'This is going to be really, really good.'" Matt Fanslow Recorded at the NAPA Autotech Research and Training Center in Canton, Ohio, Matt Fanslow, Jim Przybylski, and Allen Bass discuss t…

1
Rent or Buy: Can I Afford to be my Own Landlord? [E126] - Business By The Numbers 27:02

14d ago27:02

27:02

Thanks to our partners, NAPA TRACS and Promotive In this episode of Business by the Numbers, Hunt explores the benefits and considerations of owning your auto shop's real estate. Learn about financing options, affordability, and real-life examples to help you make an informed decision. -Understand different financing options for purchasing real est…

1
Part 4 - A Service Advisor’s Take on Customer Retention with Michael Doherty [E108] - The Auto Repair Marketing Podcast 45:25

4d ago45:25

45:25

Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina. Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and…

1
Are You Using DTCs to Diagnose Vehicles? [E142] - Diagnosing the Aftermarket A to Z 25:03

4d ago25:03

25:03

Thanks to our Partner, NAPA Autotech Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts. Show Notes The influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques …

1
Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses [RR 970] 29:19

5d ago29:19

29:19

Thanks to our Partner, NAPA Auto Care Alex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations. Alex Saladn…

1
Are You Merely Interested or Are You Committed [E172] - Chris Cotton Weekly Blitz 8:58

6d ago8:58

8:58

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Leveraging Technology and Marketing in Recruitment [RR 969] 39:51

9d ago39:51

39:51

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan and Dave Ostrov, co-founders of Whiterail Recruits, discuss recruiting challenges and strategies in the automotive industry. The conversation highlights the use of technology and marketing to address labor shortages, the issue of ghosting, and the importance of buildin…

1
The Tomorrow You’re Dreaming Of Is Created Today [FTR093] 8:14

13d ago8:14

8:14

Thanks to our Partners, Shop Boss, and 360 Payments Rick White discusses the concept of future tripping, which involves focusing on negative possibilities in the future, and reverse future tripping, which entails dwelling on the past. He emphasizes the importance of staying present, learning from past experiences, and planning for the future throug…

1
The Business Partner You Didn’t Know You Needed: A Coach [THA 387] 45:54

10d ago45:54

45:54

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Brin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized gu…

1
Profit vs. Cash Flow: Common Issues & Solutions [E125] - Business By The Numbers 33:13

21d ago33:13

33:13

Thanks to our partners, NAPA TRACS and Promotive In this episode, Hunt explores the crucial difference between profit and cash flow. Learn why your high profits don't always translate into more cash in the bank and how to better manage your shop's finances. Difference Between Profit and Cash Flow: Understanding why profit and cash flow are not the …

1
Part 3 - Customer Retention Series - Loyalty Programs [E107] - The Auto Repair Marketing Podcast 48:50

14d ago48:50

48:50

Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick. Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs ca…

1
Rebounding After Failure [E141] - Diagnosing the Aftermarket A to Z 32:03

20d ago32:03

32:03

Thanks to our Partner, NAPA Autotech Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience. Show Notes A former …

1
Customer-Centric Service Ideology [RR 968] 37:10

12d ago37:10

37:10

Thanks to our Partner, NAPA Auto Care "As shop owners and management, we want to be productive, we want to follow key metrics, we all need to be in business. We all got to meet our goals, our personal goals as shop owners and management. But at the end of the day, if you're not looking for moments of stress happening in your organization and what y…

1
Monday with Chris & Murray! Mindset Matters [E171] - Chris Cotton Weekly Blitz 39:04

13d ago39:04

39:04

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Here Is What I’m Doing For In House Training [FTR 092] 9:30

20d ago9:30

9:30

Thanks to our Partner, Shop Boss and 360 Payments Tom Petty discusses the critical importance of technical training in the automotive industry. By addressing the skills gap, developing young talent, investing in continuous training, and embracing technological advancements, the industry can ensure a skilled and competent workforce ready to tackle t…

1
Avoid These Money Mistakes! [RR 967] 37:56

16d ago37:56

37:56

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network 'Business by the Numbers' Podcast host Hunt Demarest discusses common financial mistakes, emphasizing the importance of building long-term wealth through prudent financial management and investment. The conversation covers managing personal and business expenses, the impac…

1
Mailbox - Self Rentals, S-Corps and Sales Tax [E124] - Business By The Numbers 36:11

28d ago36:11

36:11

Thanks to our partners, NAPA TRACS and Promotive More listener questions answered! This week is all about S Corporation tax benefits, determining fair market rent when renting property to yourself, and the details of sales tax on internal transactions. Optimize your tax strategy and enhance your business operations. • Understanding the advantages a…

1
Inspiring the Next Generation: How Camp DRIVE Is Shaping Future Automotive Professionals [THA 386] 51:00

20d ago51:00

51:00

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Tenise and Weston Chapman, owners of Black Hills Tire in Rapid City, South Dakota, discuss their initiative, Camp Drive. This hands-on camp introduces young people to the automotive industry through engaging activities like brake and alignment modules, electrical scan…

1
Part 2 Customer Retention Series - Service Advisor Role [E106] - The Auto Repair Marketing Podcast 42:17

28d ago42:17

42:17

In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention. Part of a customer retention series, this conversation highlights the importance of tailored, one-on-one service advisor training. Key topics include the shop owner's ro…

1
Tool Dealer Quid Pro Quo [E140] - Diagnosing the Aftermarket A to Z 19:28

18d ago19:28

19:28

Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. Show Notes Interactions with Tool Dealers (00:0…

1
Mastering Systems, Operations, and Procedures [RR 966] 44:59

19d ago44:59

44:59

Thanks to our Partner, NAPA Auto Care Recorded Live at the NAPA Autotech Research Training Center in Canton, OH, Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and …

1
Four Day Work Week for Your Auto Repair Shop! [E170] - Chris Cotton Weekly Blitz 10:45

21d ago10:45

10:45

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Training and Safety in the Age of EVS and ADAS [RR 965] 46:07

24d ago46:07

46:07

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need…

1
“Knowledge Without Theory Is Pretty Worthless.” [THA 385] 37:43

25d ago37:43

37:43

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Recorded at the NAPA EV Ready Training Center in Canton, OH, Corey Evaldi, Dave Justice, and Matt Fanslow dive into the theory and science of the automotive industry. This episode covers critical topics, including electricity, the importance of proper training, and th…

1
The Do's and Don'ts of Owner Financing [E123] - Business By The Numbers 44:30

25d ago44:30

44:30

Thanks to our partners, NAPA TRACS and Promotive Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management sy…

1
The Perfect Marriage of Content and Instructor [E139] - Diagnosing the Aftermarket A to Z 39:01

26d ago39:01

39:01

Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the auto…

1
Part 1 - Customer Retention Series - Your CRM [E105] - The Auto Repair Marketing Podcast 50:51

26d ago50:51

50:51

In this episode, Brian and Kim kick off a series on retention marketing, focusing on how auto repair shops can utilize Customer Relationship Management (CRM) systems to enhance customer loyalty and communication. They are joined by Greg Rainville from Steer and Chris Enright from Enright Automotive, who share their expertise and experiences. Thank …

1
Effective Language Shift For Shop Owners: From Labor Rate to Service Rate [RR 964] 46:12

27d ago46:12

46:12

Thanks to our Partner, NAPA Auto Care Murray Voth, owner of RPM Training, discusses the importance of language in the automotive industry, advocating for a shift from "labor rate" to "service rate" to better reflect the value provided. He also dives into financial strategies for shops, emphasizing the significance of setting the right service rate …

1
Mid-Year Reflection: How Is Your Auto Repair Shop Doing and What’s Next? [E169] - Chris Cotton Weekly Blitz 14:40

28d ago14:40

14:40

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Breaking Down Transmissions: A Deep Dive with Wayne Colonna [RR 963] 38:38

1M ago38:38

38:38

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Wayne Colonna discusses the critical need for specialized transmission training, the increasing demand for remanufactured transmissions, and the technical intricacies of modern transmission diagnostics and repairs. The conversation also highlights the challenges of attract…

1
Overtime, Hiring, Firing with Jamie Hasty [E122] - Business By The Numbers 44:42

1M ago44:42

44:42

This week, Jamie Hasty from Southeastern Employer Services Corporation (SESCO) joins Hunt to discuss HR and employment law topics for auto repair shop owners. Jamie provides expert advice on managing overtime, understanding exemptions, and maintaining compliance with labor laws. This conversation is essential for any auto repair business looking to…

1
How a Mentor Can Change Your Life [THA 384] 45:59

1M ago45:59

45:59

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Discover the significance of mentorship with Bill Weaver, a NAPA Autotech Trainer, and his mentor, Jim Dzurik. They share personal stories and insights into their mentor-mentee relationship, highlighting how mentorship has profoundly impacted their lives and careers. …

1
Just Be Honest [E138] - Diagnosing the Aftermarket A to Z 23:28

1M ago23:28

23:28

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving. Show Notes Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018 Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.ca…

1
Finding and Creating Content [E104] - The Auto Repair Marketing Podcast 28:28

1M ago28:28

28:28

Want to create content that really connects with your audience? Learn how to identify what your customers need, personalize content from your shop, and tap into local community insights for better engagement. We'll share practical tips on using Canva, planning your content calendar, and driving more traffic to your website. Plus, discover strategie…

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Carm Capriotto Podcasts

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