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The People Centric Podcast is hosted by People Centric Consulting Group. Our vision is to put people at the center of every organization. Our mission is to build healthy cultures where people are aligned and empowered. This show confronts work head-on to help you learn how to navigate difficulties, change cultures, and lead better. We want work to be more than just a ”J-O-B”. We want individuals, teams, and companies to be People Centric by creating cultures where people are aligned, empower ...
 
Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
 
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DataDive

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DataDive

Abraham Cherian

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Here at the DataDive podcast, we share the stories of real-world data science applications. We bring on a wide range of guests, from data scientists to doctors, giving each episode a unique flavor. Our podcast covers stories of employing data-driven techniques in various fields, ranging from business to healthcare. To be up to date with our latest episodes, be sure to follow us on all major podcast platforms and social media!
 
Change is in the Making is Domain7's podcast about creating purposeful change, together. Drawing from facilitation experience, co-creative practices, systems thinking, design thinking, user-centric design, community mediation and engagement methods, we delve into how to create people-centric organizational change. We'll be discussing themes of listening, empathy, culture-building and connection-making, tackling the complex challenges we face as people, teammates, and organizational innovators.
 
Supermanagers, brought to you by the team at Fellow.app, is the podcast for managers and leaders who want to excel at the art of leading teams and organizations. Aydin Mirzaee, CEO at Fellow, interviews world-class executives about the habits, thought patterns, and experiences that help them be the leaders they are today. Topics: • Management • Leadership • Remote work • Productivity • Scaling teams & organizations • Coaching • Feedback • Workplace culture • Employee engagement & motivation ...
 
A change is happening in the way businesses manage workplace risk. We take you behind the scenes with today's top safety leaders to understand who they are and how they operate. This podcast pulls back the curtain on the strategies and tactics these leaders use to succeed. We discuss goal setting, budget allocation, team structure, and career progression. Join us for weekly conversations with C-Suites, VPs, and other leaders across workplace safety that will decode safety leadership and give ...
 
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.
 
Welcome to Path to Abundant Living, where we address pertinent topics surrounding wealth management to help better position yourself, your family, and your business for success. Listen as Scott Morrison and Matt Nordmann, Managing Partners of Morrison, Nordmann & Associates, tap into their wealth of financial experience and address various strategies and services they utilize for their clients. So sit back, relax, and enjoy intriguing financial conversations that place you on path to abundan ...
 
Welcome to BannerSeason's podcast, Marketing to Build Lifetime Customer Value & Raving Fans. On this show, you will learn to stop focusing on acquiring new business and start focusing on building relationships with your current customers. We will cover topics such as relationship marketing, the law of reciprocity, turning customers into raving fans, referral marketing, creating brand advocates, promotional products, personalization over automation, customer centric marketing, and how to get ...
 
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show series
 
All the recent phrases like quiet quitting, quiet firing, and even ghosting are all ways we are just avoiding conflict. The People Centric team unpacks this position and discusses the pros and cons of this type of conflict avoidance and how to use them at work. Have questions about this topic? Want to ask for advice from our team? Have a topic sugg…
 
https://fellow.app/supermanagers/liz-wiseman-becoming-a-genius-maker-multiplying-your-teams-potential/ Take the attention off of yourself, and how much you’re getting done and really focus on what the team needs. In episode #134, Liz dives into tactical management advice, being a multiplier versus a diminisher, and the problem with people who are t…
 
In this episode of The eCommerce Customer Experience Podcast, Thibaut Martin, Head of Customer Experience at Otrium, joins Chris Kellner of DigitalGenius to discuss his perspective on building the most efficient customer experience and achieving customer satisfaction. Thibaut is a customer support leader who helps businesses build foundations of ex…
 
We often hear leaders say, "If I see a rockstar I will hire them and figure it out later." Or even, "I am looking for the unicorns. I want only the best." But here is the reality of the situation - Rockstars can burn bright and easily burn out. And unicorns don't exit. Listen now to hear more about how role clarity and understanding people are key …
 
A single insight can serve as a springboard to a wealth of ideas. However, not all insights are created equal. To generate impactful insights, you need to take a holistic approach. In this episode of The Consumer Insights Podcast, Thor is joined by Kristof De Wulf, Co-Founder & CEO of InSites Consulting. Connect with Kristof here: LinkedIn: https:/…
 
https://fellow.app/supermanagers/steve-cadigan-linkedin-culture-is-a-competitive-advantage-how-to-approach-the-changing-psychology-of-the-workforce/ The psychology of the workforce has shifted. How can leaders and organizations approach this? In episode #133, Steve Cadigan shares how to lead from respect, build trust, and create growth opportunitie…
 
If you’re a business owner who decides to sell or transition the ownership of your business, do you know what your next move will be? For some entrepreneurs who want to stay part of the business world they know so well, becoming an independent consultant can be a new stage in their entrepreneurial lives. On the latest episode of Path to Abundant Li…
 
Bullying. Disrespect. Crossing Boundaries. Hostile Work Environment. We have often heard people use these words when explaining how they feel or the situations they are facing at work. These words cause us to stop and ask many many more questions. Have you thought about the words that you are using when you describe a situation and how those words …
 
Sustainability is a broad topic, and for consumer healthcare company Perrigo it’s key to tap into those aspects of sustainability that matter most to their consumers. A crucial element of sustainability that has come more to the forefront over the past years is mental well-being. In fact, today, Perrigo is working actively on purposeful domains suc…
 
In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales. In November 2022, tickets for Taylor Swift’s latest concert tour went on sale on Ticketmaster. Huge demand swamped the website during the “pre-sales” period, crashing it and resulting in considerable o…
 
https://fellow.app/supermanagers/dan-martell-saas-academy-are-you-a-transactional-or-transformational-leader-how-to-build-frameworks-for-success-and-design-your-time/ Experience is not as important as potential. Building frameworks for success for high-potential entry-level people in leadership and management positions allows for growth within an o…
 
There is currently a bill in the US congress to amend the Fair Labor Standards Act and reduce the number of hours in a workweek from 40 down to 32, essentially going from a 5-day work week to a 4-day work week. The People Centric team had plenty to say on this topic and we have put it here in this episode of our podcast. Listen now or watch us on Y…
 
Knowledge is power – that’s never changed. But the way to use that power has. Gone are the days where insights should be locked in a vault. Today, it’s essential to democratize insights for stronger relationships with your stakeholders and consumers. In this episode of the Consumer Insights Podcast, Thor is joined by Jorge Calvachi, Director of Ins…
 
https://fellow.app/supermanagers/cameron-herold-coo-alliance-every-ceo-needs-a-great-coo-understanding-the-second-in-command/ What exactly is the role of Chief Operations Officer? In episode #131, Cameron Herold explains the often misunderstood executive position of COO and why CEOs need one. Cameron Herold is the founder of COO Alliance and Second…
 
Increase Revenue! Improve Profit! Decrease Expenses! The goal of most companies is to grow and make more money and most employees expect a company to grow while they are there - but what does company growth do to the people who are experiencing said growth? Growing pains are real! So, what can leaders do to help both the company and employees durin…
 
In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth. As the Customer Experience Consultant at Delta Swan, Michelle helps her clients understand the value of customer experience in their…
 
Influence is a superpower - but it can be used for good or for evil! Okay, evil is a strong word - but still - influence can quickly turn from helpful to manipulative. In this episode, the People Centric team talks about when influence is good and when influence is manipulation. Have questions about this topic? Want to ask for advice from our team?…
 
It is that time of year again! Each year, the People Centric team walks through our personal planning process with you! We make it easy to think through your biggest goals for the coming year - and give insights on how to ensure that those goals are attainable, realistic, and win-able! If you want the worksheet that goes along with this episode, em…
 
In this episode of The eCommerce Customer Experience Podcast, Paul Davis, Chief Commercial Officer at ShoeAI, joins Chris Kellner of DigitalGenius on how to stand out and improve at the eCommerce customer experience game. Paul is a B2B sales leader and customer experience expert who focuses on setting clear and winning processes that bring repeatab…
 
Whether you are wanting to stand out as the best candidate or want to attract the best talent to your company, everyone is trying to figure it out in this workforce. The People Centric team discusses the current conditions of the workforce, how leaders can attract (and keep) the best talent and how candidates can stand out in all the right ways! Ha…
 
We all want to achieve our goals and help the people we care about most reach their objectives. However, we’re not always certain about the best way to make that happen! On the latest installment of Path to Abundant Living, we’re examining how the idea of positive thinking, while helpful, can actually hold you back if you don’t augment it with a sm…
 
Working with consumer insights is both an art and a science, no matter what vertical you’re in. But the most skilled insights professionals take it a step further; they make it look like magic. In this episode of The Consumer Insights Podcast, Thor is joined by Laura Eddy, VP, of Research and Insights at Realtor.com. Connect with Laura here: Linked…
 
In order to succeed, brands need to transform us, as well as the world we live in. And insights are essential to doing that in a meaningful way. In this episode of The Consumer Insights Podcast, Thor is joined by Dr. Emmanuel Probst, Global Lead: Brand Thought-Leadership and Senior Vice President - Brand Health Tracking at Ipsos. Connect with Emman…
 
What’s the difference between an insights professional and a consumer? Context. Sometimes a fresh perspective and a reminder of our common humanity are all we need. In this episode of the Consumer Insights Podcast, Thor is joined by Priscilla McKinney, CEO at Little Bird Marketing. Connect with Priscilla here: LinkedIn: https://www.linkedin.com/in/…
 
https://fellow.app/supermanagers/dave-mcjannet-hashicorp-from-zero-to-scale-how-to-pick-a-market-find-the-people-and-build-the-systems/ Companies move through different growth phases and require unique strategies along the way. Dave first joined HashiCorp when there were just 30 employees. Today, there are over 2,500 people globally! In episode #13…
 
Our team read this great Entrepreneur article: 7 Outdated Habits that Will Paralyze Your Business - and it got us all talking! So, we decided to talk about it on our podcast and share our thoughts with all of you. Find the article here and share your thoughts with us! Have questions about this topic? Want to ask for advice from our team? Have a top…
 
The people you know can play a big part in the amount of success you achieve in business and in life. But for contacts to be important and valuable to that success, you need to develop powerful relationships with them that get results for all involved. On the latest episode of Path to Abundant Living, we’re exploring some key ways to make that happ…
 
https://fellow.app/supermanagers/lena-reinhard-hypergrowth-in-engineering-organizations-how-to-hire-grow-and-support-the-atomic-unit-of-a-team/ Maintaining a high performance culture during a period of hypergrowth is hard. Performance management is neglected, hiring standards decrease… In episode #129, Lena Reinhard shares her tactical approach to …
 
What makes a good consultant? What do clients look for, and how can we be better consultants? In this episode, we talk to two of our delivery managers Tim Haines and Alistair Wright, about the do’s and don’ts of consultancy, what makes a good one, what we think our clients look for, and how we can be better.…
 
Leaders love to have people bring them solutions - we have heard it before: "Don't just bring me problems, bring me solutions!" But we have also seen people & leaders unknowingly kill this type of solutions-based thinking - and accidentally create cultures where people are stifling solutions and innovation. In this episode the People Centric Team d…
 
In this episode of The eCommerce Customer Experience Podcast, Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado, joins Chris Kellner of DigitalGenius to share his perspective on how to make customer experience a strategic priority by understanding customers' needs. Gustavo is currently the Head of Customer Experience at CXAh…
 
There’s no shortage of goals that we want to achieve for ourselves, our loved ones, and even our communities. But defining meaningful goals and pursuing them intelligently is a big challenge for many of us. On the latest episode of Path to Abundant Living, we’re looking at some ways we can develop a clear vision for our lives, translate that vision…
 
As we age, many of us will experience cognitive decline, maybe minor, but perhaps major. On the latest episode of Path to Abundant Living, we’re looking at some ways to potentially safeguard your assets from wealth-destroying mental money mistakes before that time comes. Here’s a look at how to do it! Timecodes: 0:06 - Introduction and overview on …
 
If you’re looking at a problem from your customers’ point-of-view and your competitors are looking at those problems from their own point-of-view, then you’ve got a breakthrough. And if you’ve got a breakthrough, you’ve got an advantage. And that’s just one of the reasons why insights are so important. In this episode of the Consumer Insights Podca…
 
https://fellow.app/supermanagers/hillery-hunter-ibm-strategic-thinking-fire-fighting-and-balcony-moments-how-to-make-time-for-it-all/ When was the last time you had a ‘balcony moment’? A balcony moment is when you take a step back, go up to the balcony, look down and observe what you and everyone else are doing. In episode #128, Hillery Hunter shar…
 
Yep, you're thinking about it. Your boss isn't fixing a problem that you have been telling them about for months! You're going to go to your boss's boss. You have to get this solved for the good of the organization and your boss just doesn't seem to care. Maybe going around them is the best way to go! It might be. Or it might hurt your career for t…
 
While divorce rates in the U.S. have generally been falling for some time, the sad fact is that many marriages don’t work out. On this episode of Path to Abundant Living, we’re examining ideas and options for protecting financial assets in the event that a marriage, yours or that of a loved one, ends in divorce. Timecodes: 0:06 - Introduction and o…
 
https://fellow.app/supermanagers/mike-adams-grain-leading-with-authenticity-acting-with-vulnerability-how-to-navigate-different-wants-with-your-team/ What should you do if what you want is completely different than what your team wants? In episode #127, Mike Adams shares how he deals with managing a fully remote team while hating remote work. Mike …
 
People are complicated and unique! And sometimes, you have to work with someone who just drives you crazy. In this episode, People Centric Team Members, Diana Royalty and Matt Griswold talk about how much they did not like each other , and what they did to overcome to make a great team . This is the episode for you if you have someone you work with…
 
In this episode of The eCommerce Customer Experience Podcast, Thomas Staudte joins Chris Kellner of DigitalGenius to discuss best practices to set up your customer experience team, develop a customer-centric product, and leverage automation. Thomas is currently the Head of Customer Engagement at air up, a company that promises a revolutionary new w…
 
In this episode of Couch Convos: Biz and Tech Talks, we sit down with some of our finest innovators to discuss their ideas for this year’s CampIO. Every year Centric Consulting hosts CampIO, an internal tech conference where our consultants can get together to share crazy ideas, amazing projects and good times. In this podcast, we visit with Eric G…
 
How do you balance agility and precision when making insights-led decisions? And how can you walk that line while learning to do more with less? There are no easy answers. But living in today’s world of probabilities, it’s essential for insights leaders to stay close to their consumers, their stakeholders, and most importantly, to not be afraid of …
 
https://fellow.app/supermanagers/ben-eubanks-lighthouse-the-real-definition-of-workplace-flexibility-and-how-to-achieve-it/ Workplace flexibility has a broader definition than you think. As leaders, we often assume we know what flexibility means to people, but flexibility is more than where you work. In episode 126, Ben Eubanks shares insights from…
 
Performance Evaluations. Budget Cycle. Micromanagement. AHHHHHH! Wait! Don't run and hide. These things may be some of the scariest things in business, but we have tips to make the best of all of these scary business situations. This episode is the People Centric Team's scariest business moments and how you can handle these without wanting to run a…
 
In this episode of The eCommerce Customer Experience Podcast, Shamas (Sham) Aziz, Head of Customer Service at Selfridges, joins Chris Kellner of DigitalGenius to discuss what makes top contact centre leaders stand out, how they impact the mission, vision, and strategy of their organisation, and drive business success. Sham has over twenty years of …
 
https://fellow.app/supermanagers/tony-jamous-oyster-building-a-human-centric-organization-emotional-safety-location-freedom-and-massive-diversity/ If you want to build a company, how would you build it? What would the conditions be for building that company? In episode #125, Tony said he wanted emotional safety, flexibility, and massive diversity. …
 
The little white lie, it's no big deal. But it does contradict the whole truth and nothing but the truth sentiment. So which one is right? Let's say your boss asks you to be totally honest with her - and being totally honest would mean that you tell her that she is not as good of a communicator as she thinks she is and that oftentimes she is the re…
 
In this episode of Couch Convos: Biz and Tech Talks, we talk about organizational change management and how it works within your business, no matter where you are in your change journey. To other roles in a transformational project, organizational change management (OCM) can feel like a discipline on its own little island. It’s certainly connected …
 
You’re not just competing with other brands for consumers’ attention anymore. And the windows of opportunity to capture their attention are shorter than ever. In this episode of the Consumer Insights Podcast, Thor is joined by Dennis Wakabayashi, Chief Collaboration Officer at Team Wakabayashi. Connect with Dennis here: LinkedIn: https://www.linked…
 
https://fellow.app/supermanagers/alexandra-sunderland-fellow-retrospectives-public-channels-and-asynchronous-meetings/ Why does everyone need to have retrospective meetings? There needs to be space to talk about long-standing issues that don’t come up day to day in the workplace. In episode #124, Alexandra shares the power of async meetings and exa…
 
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