Best customer experience podcasts we could find (Updated August 2017)
Related podcasts: Customer Experience Customerexperience Leadership Customer Experience Service Business Customerservice Management Marketing Tech Cloud Customer Support Customer Care Innovation User Experience Content Ux Customer Service Community  
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show episodes
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Navigating the Customer Experience
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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IBM Customer Experience Analytics
 
Podcast by IBM Customer Experience Analytics
 
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InspireCast Customer Experience Podcast
Monthly+
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software.Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.#Business#Branding#Marketing
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Executive Innovation: The Evolution of Customer Experience & Sales
 
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. ...
 
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Pat Perdue's Customer Experience Podcast
Rare
 
Pat Perdue’s Customer Experience Podcast
 
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Improving Customer Experience
Monthly+
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
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Zafin | Customer Experience in Retail Banking: Buzzword or Business Priority?
 
It seems as though every company is out to improve the customer experience. The concept has been around for some time, with varying degrees of success in industries like retail sales, telecommunications and e-commerce.However, if we turn our attention to financial services, we find that the customer experience is clearly broken. We see pockets of innovation from more progressive institutions, but it’s safe to say that, in general, banks are still searching for the elusive optimal customer ex ...
 
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Customer Experience Economics
Monthly
 
Episode #1 will be an introduction to us and a discussion about the 3 most common excuses for not have a Voice of the Customer program in place
 
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Customer Experience 404
Rare
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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QBC Podcast on The Customer Experience
 
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
 
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Support Ops Hangouts
Monthly+
 
This is our weekly talk show focused on all things customer support.
 
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Forrester's CX Cast
Weekly
 
A weekly discussion with Forrester analysts highlighting new customer experience research and relevant customer experience topics in the news. More information at www.forrester.com.
 
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Power to the Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Marketing
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
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Relate
Monthly+
 
Exploring every type of relationship except romance—that’s on you.
 
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The Net Promoter System Podcast
Monthly+
 
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
 
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Hustle
Monthly
 
The ideas, methods, people, teams and cultures behind designing meaningful digital products. A Funsize production, hosted by Anthony Armendariz.
 
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Successful Users
Weekly
 
Join us as we discuss all the things you can do to make your product's users more successful and happy.
 
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The Chief Customer Officer Human Duct Tape Show
 
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk t ...
 
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Content + Alt + Delete - James Ainsworth
 
A content marketing coffee break; subscribe for content highlights, tools, careers and people. - a podcast by James Ainsworth found at www.contentaltdelete.com
 
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Brand Lab Series™ Podcast from AE Marketing Group
 
CoCreation and Customer Experience Marketing
 
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The Modern Customer Podcast
Monthly+
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
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Customer Engagement Radio
Monthly
 
Business Solutions
 
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"Voice of the Customer Radio" - Execs In the Know
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
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Fast Leader Show | Stories to help you move onward and upward...faster
 
The Fast Leader Show is a podcast created to help you move onward and upward faster in your career and life. We deliver to you leadership tips, quotes, and inspirational stories in a fun way. Jim Rembach delivers an informative show for employees, leaders, entrepreneurs, and all who lead self and others every Wednesday. Each episode brings you a guest who shares their story that will help you get over the hump. We end each show with the Hump Day Hoedown where our guests provide robust yet ra ...
 
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The 5 to 9 Podcast
Weekly
 
The 5 to 9 Podcast offers a glimpse into the world of work, after the work day is done. To a lesser extent, its a show about finding your drive and lifestyle design, but not in the traditional sense. With personal and professional innovation at its core, the 5 to 9 seeks to empower and educate folks as they pursue personal fulfillment after the work day is done.
 
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Elevate Support Podcast
Monthly+
 
A podcast by the people behind Elevate Summit, the best conference out there for support pros.
 
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Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
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Fokus!Kunde!
Weekly
 
Unternehmen vergessen die wichtigste Komponente in Ihrem Unternehmen: Den Kunden! Vielen wird dies erst bewusst, wenn ich sie darauf anspreche.Der Kunde darf in den Mittelpunkt Ihres Unternehmens gestellt werden und das ganze Unternehmen, angefangen bei der Chefetage, bis zu jedem Mitarbeiter, dürfen lernen in den Fußstapfen seiner Kunden zu laufen.Dieser Podcast gibt Ideen, Impulse und ganz viele praktische Beispiele aus dem Alltag, wie Kundenzufriedenheit und dann auch Kundenbegeisterung e ...
 
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Case Closed Podcast
Rare
 
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
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This Is CX
Weekly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Business, Baseball & Bourbon
Rare
 
Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!
 
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Project Distinct Podcast
Weekly+
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
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Making Excellent Customer the Standard
Monthly+
 
Abraham Venismach's Making Excellent Customer Service the Standard Podcast... Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!
 
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Starting from Nothing - The Foundation Podcast | Building your business ENTIRELY from scratch.
 
How do you start a business when you have no money? No experience? No credibility? Or even no idea? This podcast will show you how. Every week, incredible entrepreneurs share the strategies of how they built their businesses entirely from scratch. No silver spoons. No magic bullets. No monkey business. Just hustling and using strategies that work. And the best part? For each episode we create a custom Action Guide so you know EXACTLY what action steps to take when you're done listening. You ...
 
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UX Australia audio (from 2015)
Weekly+
 
User experience, service design, customer experience and related conferences.
 
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Successful Users
Weekly
 
Join us as we discuss all the things you can do to make your product's users more successful and happy.
 
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Case Closed Podcast
Rare
 
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
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New Business Strategies™
Weekly
 
The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
 
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Jeff Korhan
Monthly+
 
Customer Experience Marketing
 
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WDS Experience Podcast
Rare
 
For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight!
 
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Solvent by Avtex
Monthly+
 
Solvent is the podcast that strips away the obvious and gets to the bare truth to discuss the real impact of technology experience and design on our daily lives. Stu King and Scott Jansen are joined by frequent guests on their show to discuss current happenings in the technology field.
 
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CX Factor
Weekly+
 
Welcome to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines the spotlight on world-class brands known for delivering smarter, superior experiences to today's modern, connected customers. In each episode, you'll learn industry leaders' secrets to delivering highly personalized, seamlessly integrated, and digitally powered customer experiences that win long-term loyalty.
 
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Crack the Customer Code
Weekly+
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
 
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
 
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show series
 
Gary Tubridy, senior vice president of Alexander Group, interviews Joe Robinson of Philips Healthcare about his upcoming keynote discussion at the 2017 Chief Sales Executive Annual. Joe speaks about his experience leading fundamental changes needed to implement a winning “go-to-customer” strategy in a complex organization. Explore how Philips i ...…
 
In the latest episode of To Be Continuous, Edith and Paul examine the recent backlash that Unroll.me faced over selling user data to other companies. Edith shares her experience as Product Manager at Tripit and discusses the risks of developing a service that requires accessing customer emails. They also examine how privacy sensitivity varies a ...…
 
Alex Han & David Choi/PupWalkr Alex started his career as an Investment Banking Analyst in the Mergers & Acquisitions group at SunTrust Robinson Humphrey working on buy-side/sell-side transactions across the healthcare, industrials, technology, and media verticals. He now runs the customer side of the PupWalkr platform. David began his career w ...…
 
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WVXU-FM: Assorted stories from WVXU-FM : NPR
 
According to a 2011 American Express survey, 78% of consumers fail to complete a transaction or don't make an intended purchase because of a poor service experience. The survey also found that most of those lost customers don't make a complaint, so companies don't get the chance to immediately win them back.…
 
For many of us, our entire business and marketing strategy revolves around being the cheapest option out there for customers but why is that business model fundamentally flawed? In today’s episode of Business over Breakfast, Bree James and Andrew Griffiths tell you about the advantages of being the most expensively priced choice for your audien ...…
 
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Growth to Freedom™ - Transform Your Life, Business, and Relationships with Clarity, Confidence, and Direction
 
Have you ever been in a place where you wondered, “Why is it so hard to get things done?!” Imagine, what would happen for you if you were able to live in momentum, create momentum, and advance momentum? Today, we have a solution for you! Our guest expert is Chris Cooper, co-author of the bestselling book, “How to Get Things Done” and host of th ...…
 
Joining us for today’s show is Mike Dickerson, the Chief Executive Officer for ClickDimensions who knows how to make the number. Today’s topic is focused on demonstrating the corporate strategy’s competitive view. For many companies, the CEO leaves competitive guidance up to a simple report of competitor capabilities developed by an analyst. Th ...…
 
Ep9 No More Podcast! Why I'm stopping The Drop (I'm Sorry) It has been a good 8 episodes, but I'm sorry to say the penny has dropped and "The Drop" Podcast is no more. **CLICK BAIT ALERT** We are replacing it with Logia Life. Logia is our Digital Agency offices based in Adelaide & Broadbeach (Gold Coast) opening soon. Life is just what we do on ...…
 
Summary: Our world is in agony but we live in hope of God’s triumph. In a way we cannot yet see, even evil will be used for good. In many evangelical circles, this blessed hope has been hijacked by an apocalyptic nightmare. Three Ways to Get More From This Week’s Podcast Read the show notes below. DO it, don’t just HEAR it. Get daily devotional ...…
 
Host Jeremy Walker Description On this episode of Marketing, Advertising, and Branding Your Christian school we share tools of the trade that will help streamline you marketing and advertising efforts so you can spend less time on the computer, and you can spend more time focusing on your school. www.gcsapprenticeship.com/preschoolpioneers List ...…
 
Henrik is getting ready to launch a new website, but he is wondering if he actually should split his content up on two separate sites. He also wonders about options for an ecommerce plugin to get started with. http://rainmaker.fm/wp-content/uploads/2017/08/sites-season-1-qa-2.mp3 Important links from this episode: Try StudioPress Sites Sites We ...…
 
BEN Around Philly airs every Saturday morning at 7am on 95.7 BEN-FM and is sponsored by The Fillmore Philadelphia.On this week's episode, the 10th Annual BUG FEST at the Academy of Natural Sciences, and Danny Archer and Marty Martin's brand new Smoke and Mirrors Magic Theater opening in Huntingdon Valley. Karen Verderame - Invertebrate Speciali ...…
 
In this episode, “The SAP Hybris Story: Why the Y?,” our host Johann Wrede is joined by SAP Hybris President and co-founder, Carsten Thoma. Together, they celebrate SAP Hybris’ 20th anniversary by looking back at how the company was started, its success over the past two decades, and the role the company has played in transforming the greater c ...…
 
CLICK THE PLAY BUTTON ABOVE TO LISTEN! Specialized knowledge is being responsibly knowledgeable. I have a friend and mentor Tom who made his bones as an uber successful restaurant real estate broker. That's right, a restaurant real estate broker, who in fact played a pivotal role in making Atlantic Avenue in Delray Beach what it is today. Once ...…
 
https://enterprisemarketer.com/podcasts/enterprise-marketer-podcast-conference/59-peg-miller/Your education never ends. Our segment of the business requires marketers to always stay on top of the most effective ways of engaging an audience and ensuring our pencils are always sharp and ready to deliver value. However, this is not always the outl ...…
 
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The Top Entrepreneurs in Money, Marketing, Business and Life
 
Tomer Levy. He’s the CEO and co-founder of Logz.io. Before co-founding Logz, he co-founded and was the CTO of Intigua, a company that innovated locker-like containers designed for large enterprises. Prior to Intigua, Tomer spent 6 years at Check Point, where he led its intrusion prevention system product from concept to market. He has an MBA fo ...…
 
Do modern-day retail customer-loyalty programs really make for loyal customers? The loyalty program is a tried and true maneuver to keep shoppers from straying to rival retailers. In its original manifestation, though, it was largely a means of mining information about customers, who were otherwise anonymous in the brick-and-mortar world. With ...…
 
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Up or Out with Connie
 
Sometimes just adding a little more sparkle or pizzazz goes a long way. Stop racking your brain and instead go with something small and creative your customers will never forget. Lessons learned: There is no limit on Innovation Create a customer experience that can stimulate all five senses
 
Listen to our WorkHuman Radio interview with Robin Schooling and Bill Boorman, embedded at the top of this post. The importance of aligning hiring to organizational culture is endlessly discussed, debated, and analyzed. Everyone from researchers to C-suite leaders to HR professionals has an opinion on how to achieve this seemingly elusive nirva ...…
 
Before we start I should point out that as of this week we have a new host for our audio files. For most of you this won’t matter even a tiny bit, but if you’ve been tuning in using Soundcloud, or have in some way used Soundcloud via your Podcasting app, well, this is just not going to work any more. The only solution that I have is that you un ...…
 
Introducing Amy Masson Amy Mason is a former teacher turned WordPress nerd. She owns a company, Sumy Designs, with her sister, Susan. As a kid, Amy was a member of a competitive jump rope team. Show Notes Website | sumydeisngs.com Twitter | @sumydesigns, @amymasson Facebook | Amy Masson Linked In | Sumy Designs, LLC Episode Sponsor Episode Tran ...…
 
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CCW Digital: A Customer Service Online Platform
 
Former marketer and current creative director for Cirque du Soleil, Jean Guilbert joins us from C2 and shares that he’s just finished a tremendous amount of work- the opening ceremony of the pan american games and the Cirque's Volta who’s production process took a full two years. The first phase of production went pretty fast. The story, the pi ...…
 
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Caffeination & Inspiration
 
This week will be interviewing Mark Schneider, recommended from Episode 2’s guest, Tom Nikkola: Mark is the GM of The Movement Minneapolis, providing a unique approach to fitness, nutrition and lifestyle. In this episode we discuss: Secrets to Mark’ success in the fitness industry. Experience with functional medicine, nutrition and mindset. Sta ...…
 
Matthew Holt is the founder of The Health Care Blog and, with Indu Subaiya, he runs Health 2.0, which has the leading conferences showcasing innovative technologies in health care, along with challenges, code-a-thons, education, expos and market intelligence. In over 25 years in healthcare and healthcare IT as a generalist forecaster and strate ...…
 
Carol Morhart, Owner and General Manager of Handyman Connection is my guest this week. Introduction Carol Morhart is the owner and general manager of Handyman Connection. Handyman Connection connects you with the right contractor for the job you need done. When it comes to your home improvement projects our craftsmen have the expertise to get t ...…
 
Chari Pack joins us once again this week to talk about easy travel journals that she creates on her phone while traveling. She shares her process, the apps, and the supplies she uses. Chari is also sharing what she chose to document during an extremely difficult time of her life as she was going through and healing from her divorce. She talks a ...…
 
http://www.pymnts.com/wp-content/uploads/2017/08/Euwyn-Poon-President-co-founder-of-Spin.mp3 Globally, bike-sharing, particularly dockless bike-sharing, has exploded of late. In the last twelve months alone, China has seen over 30 dockless bike-sharing startups enter the fray — though that particular market is currently dominated by two large c ...…
 
The Stoked Lifestyle Steve Larosiliere EP 019 Frank Scotti Face Your Fear and Give It a Shot On today's episode, Stoked Steve interviews Frank Scotti of the travel adventure company Nomad Inc. Frank has been in the business for 3 years now. He took passion and successfully created a lifestyle that he once dreamed of. Listen to his story and lea ...…
 
Former marketer and current creative director for Cirque du Soleil, Jean Guibert joins us from C2 and shares that he’s just finished a tremendous amount of work- the opening ceremony of the pan american games and the Cirque's Volta who’s production process took a full two years. The first phase of production went pretty fast. The story, the pil ...…
 
Paul Azizeh Presents TL Sessions: Episode 32 Feat. THA DiGiTAL DRAGON http://ia801505.us.archive.org/11/items/PaulAzizehPresentsTLSessionsEpisode32Feat.THADiGiTALDRAGON/Paul%20Azizeh%20Presents%20TL%20Sessions_%20Episode%2032%20Feat.%20THA%20DiGiTAL%20DRAGON.mp3 This Is Paul Azizeh and welcome to an exciting new episode of TL Sessions. This mon ...…
 
In Episode 2 of the Behind Your Back Podcast, guest Joel Fleischman, Chief Solutions Provider at Drexel Building Supply in Wisconsin, shares his insights on hiring (and retaining) talented Millennials, why he doesn't focus on customers first, his wolfpack philosophy of selling, and why experience is over-rated. Enjoy!…
 
When it comes to experience with immigration policy and the inner workings of ICE, the Immigration and Customs Enforcement service, reporter Marcelo Rochabrun of Pro Publica says the team assembled by now former Secretary of Homeland Security Gen. John Kelly may be the most qualified ever. But together they’ve created an indiscriminate deportat ...…
 
Get my best marketing strategies for free at:AdvancedMarketingWorkshop.comLeveraging the power social media marketing can elevate your audience and customer base in a dramatic way.However, getting started without any previous experience can be challenging.It's vital to your success online in the modern era that you understand the fundamentals o ...…
 
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Business Creators Radio Show With Adam Hommey
 
As a business owner, you need to be able to communicate your offer’s value effectively to others: your colleagues, your employees, your customers, even the members of your family. That’s where Stephanie Chung comes in. Stephanie offer sales training, executive coaching, and small business mentorship services nationwide. Among her products is th ...…
 
SaleMove CEO Dan Michaeli chats with Rob Bailey, COO at Kustomer, about building a customer-obsessed culture. Rob also talks about why he feels customer experience is becoming the new marketing.To learn more about SaleMove, visit bit.ly/2mjjX7H
 
Today, we're learning how Renee Cacchillo, the SVP of Customer, Brand, and Technology at Safelite Group thinks about and approaches customer experience.With more than 15 years of experience, Cacchillo’s background includes delivering results in fast-paced, consumer-focused businesses such as Bob Evans and Mimi’s Café Restaurants, Bath & Body Wo ...…
 
Customer expectations are transforming because customers themselves are transforming. This statement can’t be more true for the Financial Services and Capital Markets Industry. We're in the middle of a significant inter-generational transfer of wealth. Dig into the patterns and the expectations of the new generation and some clear behaviors eme ...…
 
Creating a positive user experience is very important, but it should not — in fact, can not — trample on your business goals. Even the greatest user experience in the world isn’t worth it if the cost will cause you to be unprofitable. http://rainmaker.fm/wp-content/uploads/2017/08/sites-season-1-episode-10.mp3 Important links from this episode: ...…
 
Original transcript: Dear U, Once upon a time, in a land far, far way, there was a mushroom farm in a region known as King's Landing -I mean, Moss Landing. Largely kept secret from most of the world, the farm is kept secret, tucked away from the public. BUT! Twice a year, the farm is open for all. Twice a year, people flock from all around the ...…
 
Richard Banfield is the CEO and co-founder of Fresh Tilled Soil, a leading Product User Experience Design Firm in Boston, and the co-author of the best selling book, Product Leadership: How Top Product Leaders Launch Great Products And Build Successful Teams. We dig deep into why product leadership is so important, how to bring that skill to yo ...…
 
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Columbus Entrepreneurs' Podcast
 
We’re back with a brand new episode! On today’s episode, Matt Cellura joins Kevin to talk about his entrepreneurial ventures with Good Nature Organic Lawn Care. Matt shares his story of how he got started in the business, as well as what their future plans for the company are. He talks about some of the challenges of expanding a small business, ...…
 
Channel Mastery Podcast, Presented by Verde Strategy: Episode #6 GUEST: Elaine Kwon HOST: Kristin Carpenter-Ogden DATE: August 8 2017 CLICK BELOW TO GET ACCESS TO ELAINE KWON'S PLAYBOOOK 5 WAYS TO GAIN VISIBILITY IN AMAZON'S MARKETPLACE DOWNLOAD THE PLAYBOOK! Download the episode transcript here. GUEST PROFILE: As co-founder and partner of Kwon ...…
 
Danielle Storey is the co-owner of an award-winning international multi-million dollar family-run business, The Cartridge Family. The Cartridge Family is based in Melbourne servicing Australian and New Zealand businesses for over 16 years. She is also a professional speaker in business/marketing, sales/customer service and employee engagement. ...…
 
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Cure Your Digital Marketing FOMO! FOMOFanz
 
If brands created an experience and community that inspired fandom like sports does in every city around the world, would brand marketing stop feeling the need to disrupt every good blog or video with an annoying call to action or ruin every social media platform with self promotional content? Fan’z? When most people hear the word “fan” they im ...…
 
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Frederick Advice Givers | Interview Frederick's Brightest Minds | Eric Verdi
 
ENJOY THIS EPISODE: Graduating college and coming back from his honeymoon, Alex found himself in between a rock and a hard place. He found himself looking for a new job, and found himself in the lending business. Alex had a curious experience with lending in his years of college. His family had lost his house because someone in the lending busi ...…
 
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Bright Planning - Weekly Marketing Strategies
 
Have you heard what’s being said about the power of word of mouth for marketing? Everybody’s talking about it. But is everybody also talking about your brand? That’s the question… Welcome to the Bright Planning Marketing Podcast, hosted by Catherine Campbell and Jason Pyles. In Episode 48 we talk to you about how to achieve good word of mouth f ...…
 
Path of Presence Podcast - Episode 06 - 5 Secrets of Highly Engaging Content You NEED to Know Today we are going to talk about the 5 secrets of creating highly engaging, attractive, professional content that will be sure to turn heads. With graphic design, you can either choose to wing it, or you can up the level of professional presentation so ...…
 
Brands like Sears, Kmart and JC Penney have been ubiquitous with America's retail landscape. That's why it becomes jarring to learn that today there are 695 Sears-owned retail locations - compared to 3,500 in 2010. J. C. Penney is scheduled to close 140 stores nationwide this summer. At its height, Radio Shack had 7,300 comapny-owned stores. To ...…
 
Today’s interview is with Bernadette Jiwa, Founder of The Story of Telling and a recognised global authority on the role of story in business, innovation and marketing and the author of five best-selling books on marketing and brand storytelling. Bernadette joins me today to talk about her new book: Hunch: Turn Your Everyday Insights into the N ...…
 
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