show episodes
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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IBM Customer Experience Analytics
 
Podcast by IBM Customer Experience Analytics
 
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Navigating the Customer Experience
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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InspireCast Customer Experience Podcast
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software.Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.#Business#Branding#Marketing
 
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Executive Innovation: The Evolution of Customer Experience & Sales
 
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. ...
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Improving Customer Experience
Monthly+
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
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Zafin | Customer Experience in Retail Banking: Buzzword or Business Priority?
 
It seems as though every company is out to improve the customer experience. The concept has been around for some time, with varying degrees of success in industries like retail sales, telecommunications and e-commerce.However, if we turn our attention to financial services, we find that the customer experience is clearly broken. We see pockets of innovation from more progressive institutions, but it’s safe to say that, in general, banks are still searching for the elusive optimal customer ex ...
 
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CXPilots: Customer Experience Management
 
centering organizations around their customers
 
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Customer Experience Economics
Monthly
 
Episode #1 will be an introduction to us and a discussion about the 3 most common excuses for not have a Voice of the Customer program in place
 
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Customer Experience 404
Rare
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
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Pat Perdue's Customer Experience Podcast
 
Pat Perdue’s Customer Experience Podcast
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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QBC Podcast on The Customer Experience
 
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses The Customer Experience. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie
 
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Power to the Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Marketing
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
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show series
 
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Leadership and Business | Our Business is Leadership
 
This week in installment number two in our Summer Look Back Series, we share an episode that was originally posted in March with Robbie Bach. A 22-year Microsoft employee, Bach became Chief Xbox officer in 1999, leading the team that forever changed the gaming industry. He retired from Microsoft in 2010 and later wrote his book “Xbox Revisited. ...…
 
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Daily Meditation Podcast
 
Inner peace affirmation This is part 2 of a 7-Part Happiness Challenge series Episodes 1115-1121. As always, you don't have to do the meditation techniques -- they are simply there to help you transition from your busy day to a state of stillness. The techniques also help to calm "monkey mind," when your thoughts continuously interrupt your med ...…
 
This LMScast with Chris Badgett of LifterLMS is about a course creator’s journey and pro tips with Christina Hills from Website Creation Workshop. Christina teaches people how to make websites using WordPress, and today she tells a little bit about her story and where she got started. Christina worked for George Lucas’ company Industrial Light ...…
 
This is episode #46! Our guest is the Co-founder and Chief Experience Officer at Academy Xi. They teach groups and individuals in the areas of design and tech – but with a unique positioning and offering. Academy Xi specialise in teaching newly emerging disciplines such as virtual reality design, augmented reality design, service design and of ...…
 
Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail. Today, digital interactions account for over 35% of all interactions and, at the current rate, will overtake voice in t ...…
 
Psychopath in Your Life -Podcast Show Notes- Episode 011 Summary: In Episode 011, Dianne helps us explore how psychopaths gather information from their victims. When someone takes an interest in your life and in who you are, it’s usually a flattering experience. However, with psychopaths, they are displaying an interest to extract the “keys to ...…
 
Patrick Henry is the CEO of QuestFusion and has over 25 years experience in managing high technology companies. As CEO of Entropic, he took the company from a pre-revenue and pre-product phase, to a successful NASDAQ listed public company. Patrick has a bachelor in Engineering Science and Mechanics from the Georgia Institute of Technology and a ...…
 
Mumford & Sons were the Sunday night headliners at Arroyo Seco Weekend in Pasadena.; Credit: Jessiqa Pace The Frame Staff | The Frame The inaugural Arroyo Seco Weekend happened this weekend on the grounds of the Brookside Golf Course next to the Rose Bowl in Pasadena. Some locals and neighborhood associations initially lobbied against the event ...…
 
Ever since we got married, my wife and I lived in a small house in a small town in Tennessee. After visiting San Francisco for Macworld/iWorld a few years ago, we thought seriously about moving to what seemed to be greener pastures (see “Impressions of a Macworld Newbie… 2014 Edition,” 9 April 2014). But after a bit of research, the reality set ...…
 
This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! Angry Customer? Or Angry Seller? Customers aren’t always right. So how should you deal with them in our social media era? If you’ve ever worked in customer service, there’s a good chance you’ve had to ...…
 
This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! Angry Customer? Or Angry Seller? Customers aren’t always right. So how should you deal with them in our social media era? If you’ve ever worked in customer service, there’s a good chance you’ve had to ...…
 
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The Moondog Marketing Podcast
 
Episode 201 Recorded in the Dog House Studio, Stockholm, Sweden. Released June 26, 2017 This week, for episode 201 of the Moondog Marketing Podcast, I spoke with Gray MacKenzie. Gray is the owner of inbound marketing agency GuavaBox and co-founder of DoInbound, a project and process management tool specifically for marketing agencies. He’s also ...…
 
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Anteris Media Network - Veterans - First Responders - Patriots
 
In this episode Birdman talks with Randall Mendenhall, Range Systems in Phoenix, Arizona. Full Video @ https://youtu.be/7A5_RyXllTk You can check out their website at https://www.range-systems.com Who is Range Systems: Range Systems Inc. was founded as a result of the need for safe live fire training environments for our country’s soldiers and ...…
 
Mark is joined by Qubit colleague Will Browne to talk about a recent academic paper co-authored with Mike Swarbrick Jones on conversion optimisation techniques in the eCommerce industry. Using analytics and statistical analysis On 20 billion "user journeys" recorded in Qubit's Google Cloud Platform-hosted Customer Data Store this paper compares ...…
 
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Ecommerce Profits | Expert Marketing and Business Scaling Advice To Grow Your Ecommerce Business with proven Online Marketing Strategies.
 
Ecommerce web design is the topic that we're going to talk about today. Hi and welcome. My name is Harold F. Rich, and as you see I am producing this video again here from my Dubai home. We're going to talk about the design of your Ecommerce store again. Why is it important or how should you actually design your Ecommerce website? This a questi ...…
 
Canadian Naturopathic Doctor, Laura Belus, is joined by creator of Paleo Warehouse Clan, Jessica Laird, for Episode 226 of “Low Carb Conversations with Leah Williamson and Kara Halderman” Sit back and relax with all the beverages to this new episode where co-hosts Leah and Kara chat with health and nutrition experts on the latest health headlin ...…
 
Canadian Naturopathic Doctor, Laura Belus, is joined by creator of Paleo Warehouse Clan, Jessica Laird, for Episode 226 of “Low Carb Conversations with Leah Williamson and Kara Halderman” Sit back and relax with all the beverages to this new episode where co-hosts Leah and Kara chat with health and nutrition experts on the latest health headlin ...…
 
Canadian Naturopathic Doctor, Laura Belus, is joined by creator of Paleo Warehouse Clan, Jessica Laird, for Episode 226 of “Low Carb Conversations with Leah Williamson and Kara Halderman” Sit back and relax with all the beverages to this new episode where co-hosts Leah and Kara chat with health and nutrition experts on the latest health headlin ...…
 
Improving battery life and safety standards place electric vehicles and self-driving cars closer than ever to the mainstream, and the City of Austin is laying plans to capitalize on the transition. Experts predict a dramatic transformation of the U.S. transportation system will take hold in the coming decade. Karl Popham, who manages emerging t ...…
 
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Bright Planning - Weekly Marketing Strategies
 
Do you prefer to buy products that you can see and hold in your hands? Or are you just as comfortable with purchasing intangible products?In Episode 42 of the Bright Planning Marketing Podcast, your hostess Catherine Campbell and Jason the producer spend some time talking about the respective challenges of trying to sell tangible versus intangi ...…
 
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Entrepreneurs En Vogue | Conversations with Successful Millennial Women Entrepreneurs
 
Molly Hayward was searching for her next step when she travelled to Kenya and saw the devestating consequences of limited access to feminine hygiene products. Girls all over the world miss out on their educations and resort to unhealthy alternatives for tampons and pads. Period products in the US are no better: they have a host of chemicals in ...…
 
How do you create a customer experience that doesn’t just get business, but keeps customers coming back for more? Shep Hyken interviews customer experience futurist, Blake Morgan, about her life, her book, and how to do more for your customers.First Up: Shep discusses his history with Blake, compares her book “More is More” with his amazement c ...…
 
Joining us for today’s show is Kathy Juve, a marketing leader who knows how to create brand preference that attracts more deals into the funnel at a higher win rate. Today’s topic is Content Marketing and how to use content marketing to build brand preference that gives you a competitive advantage. Kathy and I leveraged the SBI annual workbook ...…
 
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The Everyday Innovator Podcast for Product Managers
 
I met my guest at a Product Camp and learned that we shared a perspective about innovation and product management processes. He sums up this perspective as being “anti-dogma.” There is a good deal of dogma around processes and too often processes are applied blindly without knowing the details required to use the process wisely in a specific si ...…
 
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The Everyday Innovator Podcast for Product Managers
 
I met my guest at a Product Camp and learned that we shared a perspective about innovation and product management processes. He sums up this perspective as being “anti-dogma.” There is a good deal of dogma around processes and too often processes are applied blindly without knowing the details required to use the process wisely in a specific si ...…
 
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On Brand: A Podcast About Branding – For Brand Builders, by Brand Builders
 
“You have to be able to let go.” As brand builders, we’re used to being in control of our brands. But that’s something we have to get over today. Our brands are owned not by us — but by our … Related Posts: Authenticity in Branding with Patrick Hanlon (Episode 100… Creating a Crisis-Ready Brand with Melissa Agnes Creating Stories from Customer ...…
 
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On Brand: A Podcast About Branding – For Brand Builders, by Brand Builders
 
“You have to be able to let go.” As brand builders, we’re used to being in control of our brands. But that’s something we have to get over today. Our brands are owned not by us — but by our … Related Posts: Authenticity in Branding with Patrick Hanlon (Episode 100… Creating a Crisis-Ready Brand with Melissa Agnes Creating Stories from Customer ...…
 
Ryan Kulp is the founder of Fomo, a social proof marketing platform that showcases recent customer behaviors to increase conversions and turn your website into the thriving piece of real estate it is. He’s also a full-time indie rock musician, whose new album South of Market debuted April 2017. In this episode you'll learn: [00:40] How did Ryan ...…
 
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Real Estate Uncensored - Real Estate Sales & Marketing Training Podcast
 
Homeownership with under-35s is at an all-time low. How do we tackle this as real estate agents? Can we specifically target the millennial demographic and entice them into purchasing their own home? And how can Yelp become one of the main tools in a real estate agent's arsenal? All this and more in this week's episode with Realtor magazine's 30 ...…
 
If you don’t do something better or different in your market, you have no place being there. This week we’re talking about how to find your uniqueness, where it comes from and why you need to be different to succeed. Join James and Mike as they talk about your product, your story, your experience, values and how you do business. All key parts o ...…
 
Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the experience over to technology. 1-to-1 or 1-to-none? Customers interact with your brand on many channels at countless touchpoints, whether there’s a human on the other end of the experience or not. And with the power of technology to help deliver these exper ...…
 
This week we're discussing how sales and marketing alignment can increase revenue. You will also learn what it is and how to get alignment. Guest: Desiree Grace, VP Sales & Marketing at Anamet Electrical, Inc. Website: anametelectrical.com Highlights: Here are some statistics from the HubSpot website: Misalignment between sales and marketing te ...…
 
Today s guest is Ranga Bodla, head of industry marketing for NetSuite. At NetSuite, they understand that all distributors must be focused on next ready businesses. As we deal with a vast degree of different and disruptive threats, as well as opportunities we must be thinking about what s next for our customers, for our industry, and of course f ...…
 
SUMMARY: The Launch Youniversity is a community of entrepreneurs and intrapreneurs who want to turn their big ideas into reality. Courtney DeFeo is an expert on doing just that. As an intrapreneur, Courtney refined her process for bringing ideas to life for a company. As an entrepreneur, Courtney dreams of new ways to grow her business each day ...…
 
Have you ever really contemplated your purpose in life? What were you destined and made to on your time here on earth? Many people spend large portions of their life failing to discover an answer to this question. On this episode of the Tony G Show, you’ll hear from Tim Croll as he shares his journey and how he came to discover his purpose in l ...…
 
In Episode 14 of Hidden Forces, host Demetri Kofinas speaks with Christian Madsbjerg. Christian Madsbjerg is founder of ReD Associates, a consultancy group focused on helping companies bridge the qualitative divide between themselves, their products, and their customers. The anthropologists, sociologists, economists, journalists, and designers ...…
 
This week on Inner Monologue podcast we have artist Andrew Morales. Andrew is currently a tattoo apprentice at Old Town Ink in Scottsdale, AZ. In addition to tattooing, Andrew is a painter, digital graphic artist and also involved in block carving for making his own customized t-shirts. He shares his journey of apprenticeship as well as its ori ...…
 
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Gift Biz Unwrapped - Weekly insights to grow your business
 
Tuscany Tours is a small business owned and operated by Pam Mercer and her husband, Sam Hilt. They work and live in a small hilltop town near Siena, Italy. It all started with a trip from California to Tuscany just over 25 years ago. Little did they know that this experience would change their thinking and change their lives. Their first offici ...…
 
Windows 10 has been out for almost 2 years now. If you’re still running Windows 7 or Windows 8.1, is it time for you to upgrade? Maybe. A little background first. If you’ve been reading this blog or listening to my podcast for the past couple of years or longer, you know that I did not take kindly to Microsoft’s rollout of Windows 10 back in th ...…
 
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The Roofer Show |Roofing |Construction|Contracting|Business|Contractor |
 
Even with the booming construction economy, contractors are still going out of business at an alarming rate--and the reason is most likely poor cash flow. As sales volume increases, so do your payroll and supplier costs, all of which must be paid--usually long before you get paid for those jobs. If you’re not on top of your cash flow it doesn’t ...…
 
How to hire salespeople, recruit the salespeople with the best traits possible... All based on real life results, without the need for a long interview process.“Want to connect on facebook? Add me on Facebook: http://www.facebook.com/aleksander.vitkinFollow me on Instagram: @aleksvitkin”If you cannot figure out how to hire sales people, most bu ...…
 
David joined AllSight in 2016 to help establish it as the leader in Customer Intelligence Management. He has 18 years of experience in enterprise software and has launched and grown successful product businesses within startups and large software vendors. David led product management at DWL and was instrumental in the formation of the Customer ...…
 
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School Of Podcasting
 
We seem to think we don't know what to do, when in truth we don't do what we know. This week I attended Ray Edwards copyrighting academy, and it was pretty cool. I went there as I will be updating the School of Podcasting's website later this year. Also, people that are learning to write copy, probably have a product. People who have a product ...…
 
Tina Labondi is a fashion designer, and founder of the fashion label Tina Labondi, a brand that combines African heritage with delicate French couture. She’s also the founder of ESIMBI, a non-profit designed to break the cycle of poverty through annual scholarships, workshops, and internship opportunities for unemployed and unskilled young adul ...…
 
Jonathan Reeve E-commerce fulfilment specialist, speaker and author Jonathan Reeve joins me to talk about delivering e-commerce. We cover: Jonathan's experience with online supermarket tesco.com Understanding the e-commerce customer's needs "Fixed" vs "growth" mindset The concept of "democratic delivery" Last mile delivery from the retail store ...…
 
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The NextFem Podcast | Real-Talk with Successful Women
 
Jenn Burton is a dating coach for successful and empowered women. Jenn reminds us that just because you’re successful doesn’t mean you have everything figured out when it comes to love and relationships. Jenn was a self-confessed dating failure until she orchestrated her own dating turnaround. In this conversation, Jenn and I talk about her dat ...…
 
Laura Heritage discusses key aspects - Cloud services and API-led integrations - essential to having success in building a customer experience driven enterprise. By Laura Heritage
 
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Stories Connecting Dots with Markus Andrezak
 
This time my guest is John Cutler. He is the hardest working man in product business. At least he is the hardest and most writing man in product business. since ages he writes, thinks and muses about things he observes and wonders about in what we see as our jobs in product work. John might actually really be one of the hardest working men in o ...…
 
After a week off, this Sunday, June 25th at 635pm Small Bites with Glenn Gross and Derek Timm of Bluejeanfood.com returns to Wildfire Radio bigger and better than ever. We have a very special guest and are honored to welcome Award-winning Chef Rocco DiSpirito. Chef Rocco Dispirito is a James Beard Foundation award-winning chef, health advocate ...…
 
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