Best Dom Hodgson Podcasts (2025)

1
The One With Where Charging More Grew The Business – Dom Hodgson E242 21:54

19h ago21:54

21:54

What's on your mind? Let CX Passport know... Charging more… and growing because of it? Dom Hodgson shows exactly how that works. Recorded in person as a CX Passport Live episode at The Alliance Mastermind hosted by Vance Morris, Dom brings a fresh pet-industry lens to universal business truths. He gets practical… pricing, differentiation, customer …

1
Episode 427: Dom Hodgson's Thanksgiving Reflections: The Game-Changing Pet Biz Lessons I'm Grateful For (That Will Grow Your Business Too) 27:25

7d ago27:25

27:25

What would happen if you stopped for a moment and actually looked at how far you've come in your business? How much easier would things feel if you recognised the wins, the lessons, the mistakes, and the mentors who helped you get here? And what breakthroughs might you unlock if you took stock of everything you should be thankful for as a pet busin…

1
A Sneak Preview of SEO in 2026 43:13

18h ago43:13

43:13

Each year we ask the world’s leading SEOs to share their number one actionable tip for the upcoming year. This makes our SEOin2026 guide a great way to learn from the best in the business and to help you stay one-step ahead of your competitors as we head into a new year. For this special episode of the Majestic SEO Panel Show our host David Bain is…

1
The one with the kids who never quit – Sara Abbott on CX Passport Live E240 28:29

3h ago28:29

28:29

What's on your mind? Let CX Passport know... What happens when you build a workplace so strong, your talent never quits? CX Passport Live sits down with Metropolis Resort GM Sara Abbott to unpack how a clear hiring philosophy and intentional talent development fuel consistent quality and operational success. Recorded live at The Alliance Mastermind…

1
Episode 426 – Mission Enrich Launch Week: A Sneak-Peak at the Book and the Movement It's Sparking… 19:35

10d ago19:35

19:35

Ever wondered what actually goes into launching a book that could reshape the way dog daycares think about enrichment? What happens when you return from a whirlwind U.S. expo, jump straight into coaching calls, and then dive headfirst into recording your next audiobook? And what is it about enrichment that has daycare owners buzzing, levelling up, …

1
The One With Science And Imagination Driving Transformation - Trina Di Giusto E239 30:12

13d ago30:12

30:12

What's on your mind? Let CX Passport know... Curiosity from the lab. Creativity from marketing. Transformation across a global pharma giant. Trina Di Giusto brings a scientist’s discipline and a storyteller’s instinct to CX. She explains how decentralized teams can still create harmony, why AI is tempting but rarely the fix, and what it takes for c…

1
Episode 425: The Hershey Debrief: Enrichment Wins, Book Launch Buzz, and Behind-the- Scenes Highlights from the Expo 18:25

6d ago18:25

18:25

What really happens when you take your business across the pond and into one of the biggest pet care expos in the world? How do you turn an event stand into a sales machine, attract 20+ new members, and launch a brand-new book in the middle of it all? And what does it take to keep your energy (and sanity) when you're juggling clients, speaking gigs…

1
The One With Pharma CX – Silvi Haldipur E238 32:06

23d ago32:06

32:06

What's on your mind? Let CX Passport know... Pharma and CX… not exactly two words you hear together often. But what happens when customer experience thinking meets healthcare? Silvi Haldipur has lived it. From personal experience to transforming patient, provider, and payer experiences at GSK and Merck, she’s proving that empathy and data can coexi…

1
Episode 424: The Biggest Breakthroughs from the 2025 Doggy Daycare Business Bootcamp- Pricing Wins, Positioning & Profit Power Plays 26:22

28d ago26:22

26:22

Ever wondered what breakthroughs are possible when you step away from the business and into a room full of people who "get it"? And what did a room full of those ambitious pet pros learn that helped them raise prices, specialise, and start leading their clients (instead of being led by them)? Did you see we missed last week's episode and wonder if …

1
How does GA4 help drive SEO strategy? 47:43

21d ago47:43

47:43

In this episode, we’re talking about how GA4 can shape smarter SEO strategy, from identifying the pages that actually drive engagement and conversions, to analysing user journeys to refine internal linking and content priorities, and using event-based data to understand which SEO efforts are truly moving the needle. Joining our host David Bain for …

1
The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits 21:54

30d ago21:54

21:54

What's on your mind? Let CX Passport know... How do you deliver empathy at scale when the stakes are life-changing? In this *Greatest Hits* episode of CX Passport, recorded live in Austin as a CX Passport Live, Candy Kothmann shares what it means to lead a customer experience operation inside a government agency...the Texas Workforce Commission. Or…

1
The One With the Retention Revelation – Daniel Granja Baltazar E236 31:23

1M ago31:23

31:23

What's on your mind? Let CX Passport know... Why do so many companies chase new customers when the math clearly proves that retention wins every time? Daniel Granja Baltazar joins from Rotterdam to unpack the “retention revelation”... how conversion rate optimization (CRO) is really about experience, not just clicks. Daniel’s global lens from the N…

1
Episode 423: The Pawpal Story, The All-in-One Pet Care Booking App that Solves your Business Scheduling Woes 25:09

24d ago25:09

25:09

Still running your business with sticky notes, spreadsheets, and late-night messages? What if you could turn that chaos into a seamless system that saves you hours, grows your profits, and upsells clients automatically? And what happens when a dog daycare grows 200x in size—and creates the tech to make it all work? In this week's episode, I sit dow…

1
The One Where Construction Becomes CX – Alyssa Staats E235 28:13

1M ago28:13

28:13

What's on your mind? Let CX Passport know... How can construction and customer experience possibly connect? Alyssa Staats shows us exactly how. From hard hats to HVAC, Alyssa reveals how CX shows up in the most unexpected corners of the AEC world (architecture, engineering, and construction). It’s not just about blueprints and budgets... it’s about…

1
Episode 422: Stop Going It Alone: Why Smart Dog Daycare Owners Get Help (and Stubborn Ones Stay Stuck) 19:45

2M ago19:45

19:45

Are you still trying to fix your business problems alone because you're afraid of outside influence? What could change if you let a fresh pair of eyes look under the hood and point out what you're missing? And how much faster would you grow if you stopped winging it and started working with people who've already been where you want to go? In this w…

1
The One With The Training Clothing - Jannecke Drangert-Hveding E234 27:11

2M ago27:11

27:11

What's on your mind? Let CX Passport know... Customer experience isn’t about buzzwords or awards...it’s about creating real value. In this episode, Jannecke Drangert-Hveding joins from Norway to challenge the CX world on what truly matters. From digital transformation to Nordic trust, from humble leadership to the balance of human and tech...she br…

1
Episode 421: Enrichment In Pet Care Isn't the Future… It's the Now: Big Takeaways from the 2025 Pet Care Enrichment Summit 20:31

2M ago20:31

20:31

Are you still treating enrichment like an optional extra instead of the core of your daycare experience? What would change in your business if you stopped cramming more dogs into the yard — and started charging more for a deeper, more meaningful day? And how much easier would life be if your staff, clients, and dogs were all on board with the same …

1
The One With Brazilian CX Trust - Cami Ferreira E233 30:59

2M ago30:59

30:59

By Rick Denton

1
Episode 420: Why Enrichment is the Golden Key: How Smart Daycares Are Charging More and Delivering Better 19:35

2M ago19:35

19:35

Are you still treating enrichment like an optional extra instead of the foundation of your service? Do your clients really understand the experience you're selling—or are you still stuck flogging time blocks? And if enrichment is mandatory in zoos, why are so many daycares still offering the bare minimum? Great questions, which all get answered on …

1
Thought Leadership and SEO 44:36

1M ago44:36

44:36

Many businesses focus solely on keywords, overlooking a powerful strategy that can unlock long-term SEO success: thought leadership. By consistently sharing valuable insights and establishing yourself as an expert, you can attract a loyal audience, earn high-quality backlinks, and boost your search rankings. In this webinar, we’ll show you how to i…

1
The One Where We Hitch Our Wagon – Helge Tennø E232 31:10

2M ago31:10

31:10

What's on your mind? Let CX Passport know... How can a small CX team make a big impact inside a giant organization? CX Passport guest Helge Tennø says the answer is simple... hitch your wagon to something bigger. In this episode, Helge challenges CX from every angle. He questions whether “customer” is even the right word, brings anthropology into b…

1
Episode 419: The Future is Enrichment: What to Expect at This Year's Pet Care Enrichment Summit 13:53

2M ago13:53

13:53

Are you leaving money on the table by treating enrichment like an optional extra instead of a core service? Do you know how to package and price your enrichment services so they actually make you money? And wouldn't it help to see what's working right now for daycares, trainers, and even zookeepers around the world? In this episode, I lift the lid …

1
418: Lessons Learned at the Dog Handler Academy Leadership Summit (Plus, 2025 Pet Care Enrichment Summit Sneak Peak…) 22:03

2M ago22:03

22:03

What do experienced pet business owners actually talk about behind closed doors at leadership events? Is it worth travelling across the Atlantic just to sit in a conference room with people you could speak to on Zoom? And do you ever feel like you know what you need to do, but can never work out how to take action? In this episode, I give you an ex…

1
The One With the Brussels Sprout Resolve – Mike Kendall E231 31:02

3M ago31:02

31:02

What's on your mind? Let CX Passport know... Some call it doom and gloom for CX. Others say it’s just evolving. But Mike Kendall isn’t giving up on customer experience... he’s rethinking it. From his early days helping define CX at Capital One to leading strategy at big brands and now advising through The Customer Lab, Mike brings a perspective for…

1
Episode 417: The Mastermind Advantage: Why Pet Pros Fly Across the World to Fix Their Business 21:53

3M ago21:53

21:53

What happens when you stop overthinking and get the allow fresh eyes on your business? Could a room full of equally ambitious pet pros be the key to your next big business leap? And how far would you travel for clarity, confidence, and a breakthrough plan you can action immediately? In this episode, I bring you more behind-the-scenes insights from …

1
The One With the Future of Customer Experience - Bill Staikos E230 Greatest Hits 36:17

3M ago36:17

36:17

What's on your mind? Let CX Passport know... What will customer experience actually look like five years from now? In this *Greatest Hits* episode of CX Passport, Bill Staikos lays out a compelling, grounded vision for the future of customer experience. A seasoned CX executive, advisor, podcaster, and soon-to-be author, Bill combines practical wisd…

1
Episode 416 - Behind the Scenes at Dom's UK Elite Mastermind 18:51

3M ago18:51

18:51

Ever wondered what goes on behind the scenes at one of my Elite Mastermind events? Curious what top-tier pet business owners actually get out of two days in the room together? And how do you know when you're ready to join a group like this yourself? In this special episode, I take you inside the September UK Elite Mastermind meeting—with a mic pass…

1
How to navigate the world of Reddit SEO 50:13

3M ago50:13

50:13

In this episode, we cover how to navigate the world of Reddit SEO. We’ll cover how to find your target audience within Reddit’s diverse subreddits, create content that genuinely adds value, and build a reputation that attracts traffic and conversions. Joining our host David Bain for this podcast about Reddit SEO are Miłosz Krasiński, Marko Miljkovi…

1
The One With Theater, Hedge Funds, and Guest Journeys – Tori Signorelli E229 29:42

3M ago29:42

29:42

What's on your mind? Let CX Passport know... From the theater to hedge funds to Alaska Airlines... Tori Signorelli’s path to CX isn’t typical. And that’s exactly what makes her perspective matter. Early in her role at Alaska Airlines, Tori’s fresh eyes are helping evolve the guest journey without losing the human touch. This episode is full of prac…

1
Episode 415: Back to School (for YOU, Not your Kids): Where Smart Pet Pros Learn to Grow 24:17

3M ago24:17

24:17

Are you blindly chasing every trend instead of doubling down on what actually works? Do you mistake creating aimless content for growing the reach of your business? And when was the last time you truly thought for yourself when refining your marketing message? In this reflective solo episode, I kick off the "dog days of summer" by taking a fresh lo…

1
The One With CX the Customer Would Pay For - Karyn Furstman E228 Greatest Hits 33:32

3M ago33:32

33:32

What's on your mind? Let CX Passport know... Would your customer actually *pay* for the experience you’ve designed? In this *Greatest Hits* episode of CX Passport, Karyn Furstman brings 30+ years of CX and operations expertise to the mic. With a background at brands like Washington Mutual, Safeco, Bank of America, and JPMorgan Chase, Karyn knows ho…

1
Episode 414 - Why Marketing Momentum Beats Pet Biz Perfection: How Do Dom's Clients Achieve Sustainable Success 18:35

3M ago18:35

18:35

Are you juggling too many different projects - and getting nowhere fast while burning out? Do you keep tweaking things behind the scenes instead of just biting the bullet and launching? And what could happen if you stopped chasing perfection and just hit "go" on your next big idea? In this week's solo episode, I share some behind the scenes action …

1
The one with the 3 values - Michel Stevens E227 29:36

4M ago29:36

29:36

What's on your mind? Let CX Passport know... Michel Stevens believes technology should be boring... and that’s a compliment. In this episode of CX Passport, Michel shares how three core values — honesty, fairness, and trust — shape every decision in customer experience and leadership. From his start on the contact center floor to leading global tea…

1
Episode 413: How to Find the Pet Business Leverage Point that Will Dramatically Boost Revenue Growth 17:43

4M ago17:43

17:43

Are you still doing every little task yourself - even though your business has doubled in size? Have you already hired help… only to find yourself even more stressed and scrambled than before? And what's the one overlooked area in your business that could unlock serious profit (without adding more chaos)? In this episode, I share a raw and honest u…

1
The One With the (CX) Pet Shop Boys - Scott Lee Holloway E226 Greatest Hits 34:42

4M ago34:42

34:42

What's on your mind? Let CX Passport know... Can complaints actually be your company’s greatest asset? In this *Greatest Hits* episode of CX Passport, Scott Lee Holloway shares his CX journey…from a teenage pet shop employee in the UK to leading customer experience strategy for APS Bank in Malta. Originally aired as Episode 167, this conversation c…

1
Episode 412: Chicago Mastermind Musings with the Pet Biz Wiz 21:33

4M ago21:33

21:33

Are you feeling boxed in by the same old daycare model, but unsure what to change? Ever wondered how a Midwest hotel with go-karts and water slides could teach you to sell more enrichment? And are you still not sold on the idea of Mastermind meetings changing your business trajectory forever? In this episode, I share stories and lessons from a whir…

1
How to SEO for AI Models 49:01

4M ago49:01

49:01

On this panel, we discuss "How to SEO for AI Models". Guests are Jon Mest from ChatRank, Luke Gosha from StrategiQ and Tasha Antwi, Freelance SEO & Search Strategy Consultant. Hosted by David Bain.By Majestic.com

1
The One With The Seat At The Table - Kate Guenther E225 24:30

4M ago24:30

24:30

What's on your mind? Let CX Passport know... CX won’t work if the people closest to the customer don’t have a seat at the table. Kate Guenther’s journey started in childhood, learning how trust is built through human-centered service. Today, that experience fuels her belief that strategy only works when everyone is aligned — from the C-suite to the…

1
Episode 411: The Bootcamp Buzz: What Changed For Dog Daycare Owners After Two Days with The Pet Biz Wiz 18:33

4M ago18:33

18:33

Are your prices still based on what your competitors charge… instead of what your service is worth? Are worried about rising costs, inflation and increased competition which means more pet service supply and less dogs to go around? Have you ever wondered what would happen if you spent two days focused on nothing but profit, positioning, and premium…

1
The one with the CX maven - Sarah Hatter E224 Greatest Hits 37:43

4M ago37:43

37:43

What's on your mind? Let CX Passport know... How do you build customer experience around support… not in spite of it? In this *Greatest Hits* episode of CX Passport, Sarah Hatter shares insights from over a decade of championing support as a strategic pillar of CX. As the founder of ElevateCX and someone who’s worked across SaaS and startup landsca…

1
Episode 410 - Live from IMPACT 2025: Dom Hodgson's Pet Biz Event of The Year 17:23

4M ago17:23

17:23

What happens when you put thirty pet pros in a room and push them out of their comfort zone? Can just three days really shift your mindset, pricing expectations, and your entire business model? And why do so many attendees say they'll never look at their facility - or themselves - the same way again? In this week's episode, we're taking you behind …

1
The One With The Neuroscience of Trust - Tim McCleary E223 35:29

4M ago35:29

35:29

What's on your mind? Let CX Passport know... What if you could measure trust in real time? Tim McCleary brings neuroscience, global experience design, and deep culture work into one unique conversation. As the founder of The Involvement Practice, Tim helps organizations move from slogans to action... building trust and performance from the inside o…

1
Episode 409: Flashback to the Bootcamp: Hear Pet Biz Owners Raising Their Prices (and Their Game) 20:15

5M ago20:15

20:15

Are you still undercharging… even though you know your service is worth more? Have you been "meaning to" launch a membership, but keep putting it off? And what would change in your business if you had two days to fix it - surrounded by people on the same path as you? In this episode, I pull back the curtain on the Dog Daycare Business Bootcamp - an…

1
The One With CX in Ghana - Kojo Hayford E222 Greatest Hits 33:38

5M ago33:38

33:38

What's on your mind? Let CX Passport know... What does customer experience look like in Ghana — and across Africa? In this *Greatest Hits* episode of CX Passport, Kojo Hayford takes us on a journey through customer experience transformation on the African continent. Kojo is the Founder and CEO of eSAL LLC, a firm leading the charge in Business Proc…

1
How to optimise your website for crawlers (Majestic SEO Podcast) 45:37

5M ago45:37

45:37

When we talk about optimising a website for crawlers, we’re really talking about laying the groundwork for visibility. In this episode, we’ll explore what it takes to make your site as crawl-friendly as possible, from smart internal linking, managing crawl budget, and how to find and remove any technical blockers that might prevent your most import…

Podcasts Worth a Listen

Dom Hodgson Podcasts

Podcasts Worth a Listen

Quick Reference Guide