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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Employee Advocacy & Influence Podcast

DSMN8 - The Employee Advocacy Platform

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Empower your employees like never before and learn how to own the social share of voice in your industry. Organizations all over the world in every sector are driving strategic competitive advantage by scaling the impact of their employees' voices… and now YOU can too! As we delve beyond the why and get straight to the how so that you can put employee-driven growth at the heart of your organization. Hosted by Bradley Keenan and Lewis Gray of DSMN8.
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The Internal Marketing Podcast

Kerry-Ann Betton Stimpson, Kerry-Ann Stimpson

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This unique podcast 'flips the marketing conversation' by focusing on how companies can build the brand and drive growth, by marketing to their most powerful brand advocates, their employees. Hosted by Kerry-Ann Betton Stimpson.
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Welcome to The Safety Meeting, the podcast that makes you smarter about current trends and best practices in workforce safety. From employee engagement to actionable data, and everything in between, tune in to hear how you can work more safely.
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Leadership With Heart

Heather R. Younger, J.D.

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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Culture Change RX

Capstone Leadership Solutions

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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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The effects of poor supervision in the workplace have never been more impactful or costly to the bottom line. Join Joe White of AEU LEAD as he explores the soft skills that matter most for front-line managers. Regardless of the industry, if your job performance is dependent upon the results of direct reports, this show is for you!
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Calling all HR Directors and aspiring corporate wellness professionals. Kathie's coaching talks about top workplace status, employee engagement, and the health and well-being of our teams! We also talk about reality creation and Reality Transurfing to manifest a life you love.
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John Garrett’s research involves asking professionals, "Who else are you beyond your job title?" Accountants, consultants, lawyers, engineers, and other professionals everywhere are doing hobbies and passions after they leave the office. We discuss why these outside-of-work interests matter and how they've impacted their career.
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Supermanagers, brought to you by the team at Fellow, is the podcast for leaders who want to build organizations with exceptional management practices. Join Aydin Mirzaee, CEO at Fellow, as he uncovers the innovative strategies, bold decision-making, and insightful perspectives that drive world-class executives in building and scaling successful and productive organizations. We’ll be covering topics on: Operational excellence Leadership Remote and Hybrid work Scaling teams & organizations Wor ...
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The People and Performance Podcast offers insights into the strategic competencies, behaviors, and results needed to increase the performance of employees. From attraction and recruitment through onboarding and measuring all the way to succession planning, each episode will take a deep dive into the stages of workforce planning you need to master in order to guarantee long-term success in a rapidly changing world of work. Hosted by Chris Bjorling, Bill Banham and others, each interview is ar ...
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The "Transform Your Workplace" podcast, renowned as a top-rated HR and leadership podcast, covers into all aspects necessary for creating an outstanding workplace. It features a diverse lineup of industry experts, authors, speakers, HR professionals, and entrepreneurs worldwide who share their insights and big ideas for organizational transformation. Every week, the podcast explores a fresh topic, encompassing various subjects such as human resources, effective communication, cultural develo ...
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FROG TALK

Nader Safinya

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Welcome to Frog Talk, where we discuss Branding and the Modern Workplace. During this series we will cover stories and concepts surrounding company culture, employee engagement, how it’s all changed over the last few years, and how branding and communications can help mitigate these current and future shifts. Presented by Blackribbit
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Vibecast

Kristi Skutvik

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The vibe we feel at work has a significant impact on culture. Whether we’re working on the vibe or not, it’s happening and either elevating or harming workplace culture. Vibecast is a podcast that inspires positive vibes at work through stories and lessons, both the positive and negative experiences, shared by exceptional leaders in conversation with our Host, Kristi Skutvik. Kristi packages up key takeaways to help us take action steps that move the needle on employee engagement and the ult ...
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Good Morning, HR

Mike Coffey, SPHR, SHRM-SCP

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HR entrepreneur Mike Coffey, SPHR, SHRM-SCP engages business thought leaders about the strategic, psychological, legal, and practical implications of bringing people together to create value for shareholders, customers, and the community. As an HR consultant, mentor to first-stage businesses through EO’s Accelerator program, and owner of Imperative—Bulletproof Background Screening, Mike is passionate about helping other professionals improve how they recruit, select, and manage their people. ...
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the c-suite podcast

the c-suite podcast

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the c-suite podcast covers topics such as Sustainability, Diversity, Employee Engagement, Financial Inclusion, HR, Innovation, Marketing Communications, Mental Health & Wellbeing and Social Mobility. Featuring senior executives discussing latest trends, campaigns and issues, sharing best practice case studies. If you'd like to get involved, please get in touch using the contact form at http://www.csuitepodcast.com
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In an era where the line between work and life blurs, we're asking: why do we still treat employees less like humans and more like machines? There's plenty of talk about "enhancing the employee experience" but the conversation overlooks the core of it all - the human experience. Getting Personal with Compt, hosted by Head of Brand and Communications Lauren Schneider, ditches the formalities and gets real with trailblazers and thought leaders who simply give a hoot about humanity. Join us as ...
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Employco’s HR podcast offers listeners valuable insight into employment-related topics. In a roundtable format, Employco’s executive team discusses current legislative and strategic issues related to all areas of human resources. Topics range from labor law compliance, recruitment, employee engagement, retention, compensation and benefits, and employee relations.
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Create Magic At Work® is on a mission to equip senior leaders with the tools they need to be true quantum leaders and gain a deep understanding of what that means. Improve employee engagement, retain top talent, and transform workplace culture to have less stress and drama. Take a listen and help create healthy leaders and workplaces with us.
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Let’s face it, crafting an innovative retirement plan benefit that optimizes outcomes, minimizes risk, improves employee engagement, and manages costs—all while navigating the compliance nuances of today’s employer-sponsored retirement plan landscape—is no easy feat! In Revamping Retirement, we break down the opportunities and challenges facing plan sponsors and fiduciaries to provide actionable insights and best practices. With industry insider guests, we’ll explore timely and relevant topi ...
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People-ing with Purpose

Mary Beth Meadows & Katie Saliba

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People-ing with Purpose is a weekly podcast focused on HR and staffing needs. Born out of PR Companies, it's hosted by Mary Beth Meadows, Senior Executive Vice President, and Katie Saliba, one of the company's top salespeople. Together, they share fresh insights and strategies to help businesses navigate the challenges of leading personnel in the modern world. Topics will center around how to provide the best employee experiences and create a team that lasts.
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This podcast takes a deep look into how to build high-performance teams in the new world. It is for leaders who are looking to better understand the future of work and how to lead themselves and their teams. You can expect unscripted and deep conversations about this topic, with trends, insights, best practices, and practical solutions that you can implement straight away.We want to see this topic from a multitude of different perspectives such as business, sports, military. We will cover al ...
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Hueman Resources Podcast Channel

Talent Acquisition, Recruiting, & All Things Hiring

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Welcome to the Hueman Resources Podcast Channel, your go-to destination for insightful discussions and invaluable resources on talent, recruitment, and industry trends. At Hueman, we understand the importance of staying ahead in the ever-evolving landscape of talent acquisition, which is why we've created a collection of podcasts and audio blogs designed to equip you with the knowledge and strategies needed to thrive in this competitive market. Whether you're a seasoned HR expert, a business ...
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Mind, Body, Work Podcast

Black and White Trading Ltd

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Introducing the "Mind, Body, Work Podcast," your essential audio companion from the team behind Workplace Wellbeing Professional. Designed for wellbeing professionals, health and safety managers, and occupational health specialists, our podcast delves into the topics that matter—from mental health and nutrition to remote working and legal protections. Listen in for actionable insights and expert perspectives to advance your workplace wellbeing initiatives. It's your go-to source for staying ...
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In this episode of the Belong Creative Podcast, we explore the essentials of building a strong Employee Value Proposition (EVP). Learn how an EVP—your promise to employees—can attract top talent and foster long-term engagement. We discuss the importance of understanding what your employees value, identifying your unique strengths as an employer, and aligning your EVP with your overall brand strategy. Whether you’re creating an EVP from scratch or refining an existing one, this episode offers ...
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The central idea of the Organisational Behaviour with Siphiwe Moyo podcast revolves around the notion that work can be enjoyable. It doesn't have to suck. We delve into the influence of different factors on organisational behaviour outcomes, such as employee engagement, organisational commitment, turnover intentions, productivity, effectiveness, and more. Our approach is both entertaining and pragmatic, ensuring a relatable and applicable experience. We have a new episode two times a month.
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The Collaboration Space

AVI-SPL Digital Workplace Services Provider

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Pull up a chair in our virtual conference room as we chat with industry experts about collaboration in the hybrid digital workplace, and how to connect on-site and remote team members. Explore UC and meeting room technology to boost productivity and safety. We support the three keys to hybrid workplace success: employee engagement, physical and emotional well-being, and business continuity. Brought to you by AVI-SPL.
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Welcome to the KimUnity Soulutions Podcast, where we guide you to create a thriving workplace by empowering employees and enhancing leadership that cultivates shared success. Whether you’re an employee seeking growth, connection, or an improved workplace culture or a business leader aiming to improve engagement, innovation and reduce turnover, we share real-life stories and offer actionable strategies to address your challenges. Join us as we explore practical and unifying solutions using (K ...
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Looking for fresh content to solve your human capital issues but don't have a full hour? Subscribe to the HCI podcast series to gain access to leading HR practitioners from Fortune 1000 companies, as well thought-leaders, authors, and academics. These experts cover everything from talent acquisition and analytics to engagement, retention, and development.
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This podcast is all about helping you to find Ways to Change the Workplace. We spend more time of our waking day at work than with loved ones, my mission is to make your workplace a good place to be! Sometimes I speak to amazing thought leaders, sometimes the podcasts will be solo episodes. I am Prina Shah, I am a Global Coach, Consultant, Trainer and Speaker with 20+ years of experience in developing Executives, Leaders and Teams. My specialty is in developing your people and working with y ...
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Human Capital Lab

Bellevue University

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The Human Capital Lab podcast will explore the intersection between learning and the lives of the people who make businesses go. Through conversations with select educational and organizational visionaries, we’ll uncover insights about the impact learning can make on employee lives, employee opportunity and corporate outcomes like revenue and profit. The Human Capital Lab podcast is brought to you by Bellevue University and created to bring creative conversation and exploration to the corpor ...
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Listen to the HRchat podcast by HR Gazette to get insights and tips from HR leaders, influencers and tech experts. Topics include HR Tech, AI, Leadership, Talent, Recruitment, Employee Engagement, Recognition, Wellness, DEI, and Company Culture. Hosted by Bill Banham and other HR enthusiasts, the HRchat show publishes interviews with influencers, leaders, analysts, and those in the HR trenches 2-4 times each week. Shows are typically 15 to 30 minutes. Past guests are from organizations inclu ...
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Accounting Talent Podcast

Rob Brown (Accounting Influencers Roundtable - AIR)

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The ACCOUNTING TALENT PODCAST is hosted by Rob Brown, co-founder of the Accounting Influencers Roundtable (AIR) along with Jeff Phillips of AccountingFly and Going Concern. The show explores talent, people, culture, employer brand, recruitment, retention and succession in the accounting profession with high level panels, expert interviews, commentary and insights. Key topics include soft skills, examinations, qualifications, leadership, mental wellbeing, the brand of the profession, employee ...
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In my 2nd podcast I’m committed to engaging with HR Practitioners across all functions, those that serve the HR Community, and leaders that are focused on making work better. We’re driven by 3 Core Goals: 1. Humanize HR Leaders 2. Gain and share real insights to help make the world of work better 3. Have fun, we’re not going to be stuffy!
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The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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The Happy at Work Podcast

The Happy at Work Podcast

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The Happy at Work podcast explores the intersection of organizational culture, positive psychology, and employee branding to create thriving workplaces. Our expert hosts—Dr. Laura Hamill, Michael McCarthy, and Dr. Tessa Misiaszek—bring diverse perspectives and deep expertise to uncover practical strategies for fostering happiness and success at work. We engage with various guests, including organizational leaders, HR professionals, psychologists, researchers, and employees across various ind ...
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Ready to unlock the true power of your ERG? Dive into ”Intent to Impact: The ERG Podcast,” hosted by Chezie Co-Founder, Dumebi Egbuna. Join candid conversations with DEI practitioners from leading companies as they share their secrets for building impactful employee resource groups (ERGs). Website: www.chezie.co
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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The Employee Advocacy & Influence Podcast is back with a special guest! In this episode, discover the top 5 ways to boost employee engagement when running an employee advocacy program. Elliot shares valuable insights from his experience as the Director of Customer Success at DSMN8. He reveals how employee advocacy program managers can nurture their…
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Guest: Dan Buckley: CEO – Cognexo We’ve all heard the term customer experience, but what about Employee Experience (EX)? A game-changer for forward-thinking organisations, EX is now the future of thriving workplaces – with those who invest in it four times as profitable as those who don’t. Optimising pivotal points in the employee lifecycle from pr…
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In episode 163, Coffey talks with George Rogers about creating effective workplace cultures and increasing employee engagement. They discuss defining organizational culture and employee engagement; the importance of engagement for business performance; key factors driving employee retention and satisfaction; the impact of AI on workforce developmen…
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Event season is in full swing! While Bill Banham will be in Las Vegas next week for the HR Technology Conference and Expo, Chris Bjorling will be in Westlake Village, California for the Talent Management Summit by the Marcus Evans Group. In this special episode of the HRchat pod, Chris and Bill preview the Talent Management Summit happening Septemb…
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A company that values and celebrates performance has unlocked the first step to creating a culture that employees resonate with. The transformative power of creating a culture of recognition is a critical component of employee satisfaction and company success. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications …
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In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …
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In episode 17 of season 2, we sit down with Jerry Colonna, the CEO of Reboot.IO and author of Reunion: Leadership and the Longing to Belong. Jerry is known for his radical approach to leadership and self-inquiry, and in this episode, he shares his insights on how leaders can create conditions of belonging within their organizations. He explores the…
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Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate t…
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In this episode of the Mind, Body, Work Podcast, host Joanne Swann sits down with Simon Garrity, Senior Workforce Management expert at Protime, to explore the evolving landscape of work in the UK. They discuss how businesses are navigating shifts in productivity, the impact of new legislation, and the possibility of a four-day workweek. Simon share…
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Send us a text In today’s episode, we discuss: Boosting Team Engagement: Health Fairs and Wellness Days Join Kathie Owen, a corporate wellness coach, as she discusses the importance of health fairs in boosting team engagement. In this episode, Kathie shares three key mistakes she made with health fairs and offers practical solutions to avoid them. …
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In episode 166, Coffey talks with Mike Kahn about the current state of recruitment and effective strategies for hiring top talent. They discuss the current job market trends; shifts in demand for different types of HR roles; the importance of specialized skills in HR; the changing landscape of recruitment technology; the value of thorough candidate…
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In this episode, we focus on employee motivation and its connection with performance levels. Our guest today is Paul Yoachum, co-founder & Managing Partner at FindMojo, the creators of the Motivators Assessment, the workplace motivation assessment. As a cofounder, managing partner, and CMO Paul is responsible for overseeing the company’s growth, cu…
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Are you struggling to attract and retain top accounting talent? Could your firm's inability to find and keep the right people be its biggest threat? Rob Brown uncovers what makes certain accounting firms truly great places to work. With the accounting profession facing unprecedented challenges in talent acquisition and retention, Brown emphasizes t…
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Hello and welcome to the KimUnity Soulutions Podcast where we create conversations that empower and inspire employees and their employers to improve their relationships and environments within and beyond the office walls. We do this by sharing real life experiences, unraveling challenges, and collectively producing practical and unifying solutions.…
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Bruce Temkin, aka The Godfather of Customer Experience, led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA). The man on a mission is now researching and envisioning how to achieve a vision of "Humanity@Scale". As you can imagi…
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Want to transform your hiring strategy with fresh, innovative techniques? Learn how to captivate the best talent in today's competitive market by offering out-of-the-box benefits, such as commuter perks, on-site child care, and mental wellness programs. We'll also discuss how to tailor these benefits to attract specialized talent with options like …
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What if the very systems that airlines rely on are the root cause of your travel hassles? Join us for an eye-opening conversation with Paul Sies, CEO of Journey Mentor, as we uncover the antiquated technology that still governs major airlines today. With Paul’s 37-year aviation journey, we explore the early days when he worked to dismantle regulate…
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Ever wondered how your commute could help save the planet? Join us as we explore the power of green employee benefits. Bill Banham sits down with Tom Baker, Partnership Manager at Octopus Electric Vehicles, who reveals how salary sacrifice schemes can make sustainable commuting more accessible and affordable. Learn about the staggering impact of tr…
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Send us a Message In this Solo Byte episode, Sue Tetzlaff discusses a communication tactic, “managing up,” that has a positive impact on both the employee experience and patient experience. Managing up is a communication tactic where your introduction positions others or other organizations, people, or services in a positive light to increase confi…
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In this episode, we dive into exactly what makes a workplace tick (or, sometimes, what makes it grind to a halt). Kristi sits down with Kate O'Neill—co-founder and CEO of Opre, a tech startup that uses AI to help leaders become better coaches and create healthier, more productive teams. (Yes, AI for vibes. How cool is that?) Kate drops some serious…
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In this episode of Transform Your Workplace, entrepreneur and Gen Z expert Kat Walsh sheds light on how organizations can better attract and retain Generation Z talent in a fast-evolving workforce. She debunks common Gen Z misconceptions and illuminates their desire for work-life balance, personal development, and purpose in the workplace. Tune in …
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Sangram Singh's life story is a testament to the power of resilience and determination. Despite battling Rheumatoid Arthritis from a young age, he overcame insurmountable odds to become an international wrestling champion, motivational speaker, actor, and philanthropist. 👇 Key Highlights ✅Overcoming adversity with mother's determination - Struggles…
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Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse experiences drive better business decisions to identify unseen risks or opportunities, but have you considered this next group we talk about today - First Generation Professionals? This is a …
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Behavior specialists suggest habits are responsible for up to 40% of daily actions. Understanding the role of habits, how they form, and what’s required to overcome them is information any supervisor can benefit from. In this episode, host Joe White provides several suggestions for helping employees move beyond undesired habits that adversely impac…
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As a business leader, it’s crucial to move beyond superficial observations and confront uncomfortable truths. Addressing deeper issues directly allows you to uncover root causes, make informed decisions, and implement effective solutions. This approach fosters trust and transparency within your team while driving innovation and resilience. Embracin…
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Can workplace culture be the key to unlocking true diversity and inclusion? Join guest host Bob Goodwin as he sits down with Johnny C. Taylor Jr., CEO and President of SHRM, to uncover the rationale behind SHRM's much-talked-about shift from DEI (Diversity, Equity, and Inclusion) to I&D (Inclusion and Diversity). Together, they delve into the heart…
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In this episode of The Safety Meeting, we connect with Greg McCully, founder and managing partner of 2Six Advisors, to discuss building an EHS toolkit for different types of organizations with a commitment to safety. (00:52) – Caring about EHS (02:11) – Managing unique risks (03:51) – Two types of organizations (07:10) – EHS software benefits (10:0…
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Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance. Conny joins me today to talk about her ambitions for Zurich to become the “Apple of Insurance”, her guiding philosophy around customer retention and revenue, how they are building customer loyalty and a human connection in an increasingly competitive landscap…
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If you think workplace abuse is rare, this episode will change your mind. On this episode, Amy sits down with guest Andrea Moorhead to unpack the reality of workplace bullying — a silent epidemic rarely discussed. Andrea shares her deeply personal experience of enduring years of abuse, retaliation, and even a health crisis brought on by relentless …
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In the latest episode of the c-suite podcast’s charity spotlight series, we featured Bipolar UK, a charity that provides peer support services to empower people affected by bipolar to live well.Debbie West was joined by an expert panel to explore issues that affect the workplace, looking at how misconceptions about mental health are affecting peopl…
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In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human…
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In this episode of Intent to Impact, Emmy Nagrin joins us to discuss sustaining DEI initiatives despite economic and sociopolitical challenges. They share strategies for defining DEI goals, leveraging employee feedback, and integrating DEI into company events. Emmy also offers insights on supporting DEI practitioners facing increased demands and re…
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Emotional Contagion at Work In this solo episode of Ways to Change the Workplace, your host, Prina Shah, dives into the fascinating and impactful topic of emotional contagion in the workplace. Emotions are contagious, and the emotional climate of a team can directly influence workplace culture, productivity, and morale. Key takeaways from this epis…
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Candidiates are getting increasingly jaded with poor recruitment experiences. Long wait times to schedule, ghosting, and a lack of communication are placing a bigger burden on candidates than in previous years. In this HRchat conversation, we focus on the candidate experience and tech to streamline and simplify interview scheduling. Joining Bill on…
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Brandi Hardman of Avaya and Jay Robison of 911inform join this episode of The Collaboration Space. They share insights on the benefits of cloud calling and contact center platforms and the importance of incorporating an emergency preparedness solution into those platforms. During this podcast, we discuss: - An intro to cloud calling and contact cen…
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Ever wondered how a leader's financial behavior can make or break a company? In this episode of Frog Talk, host Nader Safinya sits down with Hugh Massie, a pioneer in behavioral finance and a Titan 100 CEO, to uncover how understanding financial behavior revolutionizes businesses and impacts company culture, leadership, and brand identity. Hugh, th…
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In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…
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In episode 16 of season 2, we sit down with Brian Gottlieb, author of Beyond the Hammer and a visionary business leader who scaled his home services company from a $3,000 startup to a $150 million enterprise. Brian shares his unique approach to leadership, focusing on hiring to your weaknesses and empowering others to fill the gaps where you fall s…
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Welcome to another People and Performance episode. Our guest today is Natalie Massey, Operations Manager at The Johns Hopkins University Applied Physics Laboratory and former Area Executive Assistant to the NASA Deputy Administrator at NASA. Questions for Natalie include: What challenges can admin and HR staff better tackle together? Given ChatGPT …
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In episode 165, Coffey talks with Randy Anderson about managing sales teams effectively. They discuss the differences between managing sales teams and other departments; the importance of proper sales management techniques; balancing sales goals with organizational needs; the role of CRM systems in sales; transitioning from salesperson to sales man…
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Can leadership lessons from popular media transform your approach to talent management? Discover the answer as we sit down with Sy Islam, PhD, Head of Research at Kaizen Human Capital and Beth Messich, Principal & Founder at Beth Messich Coaching and Consulting LLC, two remarkable pros on stage at OrgDev24 in Atlanta next month. Sy brings a fresh p…
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In this episode of the Human Capital Lab podcast, host Rich Douglas is joined by Dr. Alaina Szlachta, owner and operator of By Design Development Solutions. The discussion delves deep into the vital importance of measurement and evaluation in talent development, especially amidst the challenges posed by COVID-19. Dr. Alaina Szlachta shares her prof…
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Are you prepared for the leadership void in your accounting firm? What if your firm's next leader isn't even on your radar? In this eye-opening episode of the Accounting Talent Podcast, Rob Brown dives into the critical topic of external succession planning for accounting firms. Building on his previous episode about internal succession, Rob explor…
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