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Independent Banker

Independent Community Bankers of America

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Independent Banker: A Community Banking Podcast from ICBA (formerly Communities of Innovation) is inspired by countless conversations with community bankers. Each episode, your host, ICBA Chief Innovation Officer Charles Potts, speaks candidly with community banking leaders of all levels to glean actionable insights and inspiration on everything from managing talent and advocacy to the demands of the ever-shifting financial technology landscape.
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Dive into the riveting world of mergers, leadership, and company culture with CEO Brooke Smith. Discover how Deep Water Point & Associates navigate the challenging waters of blending distinct corporate identities while maintaining client trust and financial prosperity. A tell-all session packed with lessons on transparency, mentorship, and the perp…
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Dive into the compelling world of Greg Cathcart, the CEO of Exellis Health. Join us on "The Better People Podcast" as he uncovers the challenges of leading a globally integrated firm, the nuances of supply chain in pharma, and the art of fostering a culture that embraces flexibility. With a peek into the merger of three companies and personal leade…
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Check fraud isn’t new, but it has re-emerged as an appealing way for fraudsters to target community banks and their customers. That’s why ICBA has brought check fraud to the forefront of its conversation with its members, to discuss the ways they can band together to solve this issue. “The one advantage that we have—which is a really, really strong…
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Dive into the world of InHome Therapy with CEO Matt Murphy as he unveils the origins of his company during the pandemic, the growth through acquisitions, and the industry's shift to prioritize patients. Discover the power of purpose, the impact of physical therapy, and the art of engagement in a burgeoning healthcare business - all shaped by heartw…
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Join Margaret Uhrich on the Better People podcast for an insightful chat with Chris Bailey, CEO of Bailey Brand Consulting. Explore the secrets behind a resilient brand strategy, building strong team dynamics, and the role of deep-rooted relationships in business success. Get ready for an episode packed with wisdom from a branding titan! Here are a…
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As technology and customer expectations change, fintechs must adapt and pivot to meet the needs of the community banks they work with. Whatever community banks are looking for—streamlining data collection, cutting down operation costs, etc.—there should be a fintech stepping up to provide a solution. But that means they must know exactly what the c…
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Join host Holly DePalma as she enlightens us with the extraordinary journey of Franklyn Baker, CEO and President of the United Way of Central Maryland. Franklyn unveils the secrets behind doubling the organization's outreach, fostering a culture of equity and growth, and the thrilling prospects of taking their practices nationwide. Tap in to learn …
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Dive into an electrifying chat with CEO David Mattson of Sandler Training on The Better People Podcast. In this episode, we uncover the fusion of potent leadership, savvy sales strategies, and the art of personal career cultivation. Captivating stories and razor-sharp insights make this a playbook for anyone hungry to excel. Here are a few of the t…
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In this episode, Holly DePalma kicks of a shift in perspective as we hear from guest CEO Kevin Robins. Insightful monologues & real-life leadership lessons make up this candid chat on reinventing workplace culture, building successful teams, and making sure everyone is on board and not left at the station. Here are a few topics we’ll discuss on thi…
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Join us as Bookminders CEO Jessica Minkus shares her journey from staff accountant to head honcho, and spills the secret sauce behind their flexible, remote work culture. Discover how an employee-centric approach supercharged their growth, learn about team advisors' impact, and get inspired to enhance your company's culture. Here are a few topics w…
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Dive into the incredible transformation of F&M Trust with Dr. Karen Carmack, as she unravels their path from low morale to record earnings through a robust employee engagement strategy. Discover the power of listening, strategic initiatives, and transparent leadership in propelling organizational success. Here are a few of the topics we’ll discuss …
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Whenever you hear stories from people who have been to ICBA LIVE for the first time, they're just blown away from the atmosphere, from the camaraderie, from that one mission focus … It just makes such an impression that you will never be the same once you come to this event,” says Brad Bolton, former ICBA chairman and president and CEO of Community…
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Technology is ever advancing, and it’s critical for community bankers to stay ahead of it. According to Dharmesh Mistry of FinTech Futures, a media platform dedicated to global banking and the fintech industry, three of those trends are generative AI, faster payments and the cloud. “2024 can continue to be a transformative year for community banks.…
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Connection is at the heart of what community bankers do. That’s one of the reasons that the social networking platform ICBA Community was created. And it’s not only creating online connections, it’s helping bankers build relationships with each other outside of the forum. “It's been helpful right now just to have others that you can go to and reall…
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In this episode, Margaret Uhrich interviews Sol Alberione, the Chief People Officer at Giant Machines. Sol discusses the importance of a people-centered approach and the company's focus on creating digital solutions. She also shares insights on celebrating National Hispanic Heritage Month at Giant Machines, emphasizing the need for a sense of belon…
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This episode features an interview with Juliette Dupré VP of People & Culture at Simulmedia, who shares her unconventional career trajectory from ballerina to the startup world. The conversation delves into the challenges of working in HR and startups, finding a balance between perfection and the fast-paced startup environment, and the importance o…
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Discover the inspiring stories and valuable lessons shared in these three podcast episodes. From Culture Plus turning their failing company around with a culture of love, to leaders embracing vulnerability and feedback for personal growth, and a former F-18 fighter pilot sharing insights on functional leadership, these episodes offer valuable insig…
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In this episode, our host Margaret Uhrich discusses various aspects of leadership and management with guest Erwin de Leon, Chief Diversity Officer at Columbia University. They emphasize the significance of transparency in managing teams and the challenges faced by middle managers. The conversation also delves into the motivation and sense of purpos…
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With hundreds of millions of cyberattacks happening each year, it’s critical for community banks to fortify their cybersecurity operations. While it may be tempting to go after the hottest new cyber protections, it’s important not to forget the basics, says Adlumin Inc.’s CEO, Robert Johnston. “If you get the blocking and tackling done correctly, 8…
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In this episode, Jenny Malseed, VP of Strategy and Talent at GlobalGiving, emphasizes the significance of authenticity in employee engagement and driving social change within organizations. She discusses the evolution of bringing one's whole self to work and its impact on employee satisfaction and organizational culture. Jenny shares successful pra…
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In this episode, Debbie Kemp, Chief People Officer at Biz2Credit shares her experiences and challenges of transitioning from a large organization to a rapidly growing one. She provides insights on building a leadership team, fostering a culture of learning, and developing talent in a small but mighty company. The importance of mentorship and effect…
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AI technology is growing exponentially. While it can bring many advantages to community banks, some bankers may have concerns about possible security issues. So, why take the risk if your bank is performing well? BAC Community Bank in Stockton, Calif., which worked AI-specialist fintech Agent IQ, was able to develop a thorough understanding of the …
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In this episode, Holly Marrone, Executive Director/Chief People Officer at the University of Pennsylvania School of Nursing, joins host Holly DePalma to explore the challenges and achievements of HR and organizational development in higher education. They discuss topics like transitioning to hybrid remote work, implementing assessment tools, and re…
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In this episode, Jillian Moulton, Chief Human Resources Officer for JW Player, discusses three key topics: manager development and engagement survey results, the shift towards a coach-focused approach, and creating alternative paths for career growth. She emphasizes the importance of a people-first culture, challenges and opportunities in a remote-…
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“I think when you’re looking to buy any kind of a product, a data product,” says Kim Snyder, CEO of the fintech KlariVis, “you need to make sure that the vendor that you’re purchasing it from understands your industry and understands how that technology is going to be utilized in your industry.” Finding the right fintech for your community bank tak…
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In this episode, HR executive from One Inc, Jeffrey Robinson, discusses the challenges and opportunities of managing a distributed workforce. They emphasize the importance of clear communication, performance management, and empathy in remote settings, as well as building trust and celebrating successes. They also share tips for recruiting the right…
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In this episode, Dr. Lisa DeRoché discusses the significance of mentoring in HR and her dissertation on entrepreneurial behaviors. She emphasizes the need for building relationships, empathy, and leadership support in HR mentoring programs. Dr. Lisa also provides useful tips for starting and growing successful mentoring partnerships in organization…
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“You can go anywhere and get a loan,” says Dan Schopp, president and CEO of First Security Bank in Mackinaw, Ill. “I always say we don't want to be an ATM— just dollar dispensers. The biggest challenge is showing your customer, what value am I adding to you or your operation?” Every year, Independent Banker ranks the top community bank loan produce…
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This episode, IQ Solutions Vice President of Human Resources, Jillian Bernstein, talks about leveraging data for employee engagement and well-being, manager engagement, and the importance of work-life balance and kindness in career success. Jillian Bernstein is the Vice President of Human Resources at IQ Solutions, a federal contractor focused on c…
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2“I just think it's so important to have that overall [compliance] culture at the bank, because then people are also more open and willing to come to you and say, ‘Hey, I have a crazy idea. Do you think this can work?’” Ann Buckmiller, director of compliance at Reliabank Dakota in South Dakota, says she has worked hard to integrate compliance throu…
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In this podcast episode, EmpiRx Health’s Chief People Officer, Alisia Gill, shares insights on transparent hiring practices, fostering inclusivity in the workplace, and measuring and addressing violations of core values. Alisia Gill is the Chief People Officer at EmpiRx Health, a dynamic company driven by a groundbreaking pay-for-performance financ…
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Dave Glenn, VP of HR for United Methodist Communities, discusses his successful recruitment and retention strategies, which utilize technology such as an app that gamifies employee referrals and an AI algorithm for a caregiver retention model. He also prioritizes data and AI in refining their hiring processes, emphasizes the importance of middle ma…
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This episode, OmniCable’s Chief Human Resources Officer, Cora Walker, talks about the importance of acknowledging company culture during significant company changes, the need for investment in leadership to create an engaged and positive work environment, and how to create a positive company culture. Cora Walker is the Chief Human Resource Officer …
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This episode, Rectangle Health’s Chief Human Resources Officer, Jamie Heinze, talks about her journey to building a people-first culture, the importance of work-life balance, and what different generations want out of their jobs. Jamie Heinze is an experienced HR professional and is currently the Chief Human Resources Officer at Rectangle Health. H…
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“We're not just seeking growth to grow and to reach a certain asset size, or reach a certain profit dollar amount. We're going to stick to our lending philosophy … and let it come as it may.” For State Bank of Texas, says president Sushil Patel, blind growth just isn’t in its business plan. In this episode, Patel tells host Charles Potts why this i…
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Mary Ellen Harris, Kreischer Miller’s Chief Human Resources Officer, talks about the importance of servant leadership and emotional intelligence in employee retention, the biggest challenge for leaders to embrace servant leadership, and the negative impact of annual performance evaluations. Mary Ellen Harris is the Chief Human Resources Officer at …
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This episode, the Independent Community Bankers of America’s Chief Human Resources Officer Valerie Utsey talks about the different aspects that impact employee engagement, the ways to build trust in an organization, and how to onboard staff in a virtual environment. Valerie Utsey has worked in HR for over two decades and is currently the Executive …
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In this episode, LiveIntent’s Chief People Officer Abby Hamilton talks about the challenges working parents face, the unique initiatives she’s taken to look after working parents, and how HR leaders can build connections with their employees. Abby Hamilton has worked in HR for over a decade and is now the Chief People Officer at LiveIntent. Over th…
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In this episode, Celebree School’s HR Director Kristen Masters talks about different ways to reduce staff turnover rates, how to promote wellness in your team in a cost effective manner, and the different benefits of having a culture mentor. Kristen Masters is the Human Resources Director at Celebree School where she has worked for over a decade. H…
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“What a great time for us to demonstrate who we are,” says Derek Williams. “What a great time to talk about what makes the community banking model different.” The president and CEO of Georgia’s Century Bank and Trust and newly minted ICBA chairman believes that the failures of Silicon Valley Bank and Signature Bank in late March are an opportunity—…
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“We started focusing on our employees and what they need as much as what we need,” says Steve Farbstein, Blue Ridge Bank’s chief revenue and development officer. Since the Great Resignation, the Virginia community bank has shifted its approach to recruitment, taking things like flexibility and wellness into account, along with 401(k)s and PTO. As F…
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In this episode, The Y in Central Maryland’s Chief People Officer Keisha Sitney talks about the unique challenges HR faced during Covid, the ways Covid changed the HR world, and how HR leaders can properly identify and share the accomplishments they achieved during this difficult time. Keisha Sitney is the Chief People Officer at The Y in Central M…
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In this episode, bluebird bio’s Chief People and Culture Officer Andrea Walton talks about the different strategies to build and maintain a company’s culture, how to keep your employees mission-focused, and the best practices for achieving a strong DEI strategy. Andrea Walton is the Chief People and Culture Officer at Bluebird Bio and has over two …
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Vendor relationships can be purely transactional, but the really high-value ones work more like partnerships. That’s certainly what Bob Fisher, president and CEO of Tioga State Bank in Spencer, N.Y., found when his bank hired cybersecurity fintech Beauceron Security of New Brunswick, Canada. Beauceron cofounder and CEO David Shipley wants his compa…
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In this episode, Chief People Officer at Optimal, Eloise Lepesqueur talks about the emotional labor involved in HR, the risk of HR professionals experiencing burnout, and how to encourage your team to practice self-care. Eloise Lepesqueur’s career spans over 20 years of building programs and strategies to support and grow diverse organizations. Elo…
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“It’s not hard to advocate for the perhaps underestimated but clearly formidable competitor.” That’s Anne Balcer’s view of her role as ICBA’s chief of government relations and public policy, which she took on in July 2022 after time at Forbright Bank, a community bank in Maryland, and in Maryland state government. Balcer talks to host Charles Potts…
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In this episode, Mandelbaum Barrett’s Chief Marketing & Culture Officer Lauren Lynch talks about the ways marketing can help HR, how HR professionals can build a relationship with their marketing team, and how to reinforce a company's core values. Lauren Lynch is the Chief Marketing & Culture Officer at Mandelbaum Barrett where she focuses on emplo…
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Mikal Harden is one of the Co-Founders of Juno Search Partners, a women-founded and women-led talent solutions firm that works to connect the right people with the right place. With an aim to be the ultimate connectors of people, Juno Search Partners have been very successful and won numerous HR awards. Here are a few of the topics we’ll discuss on…
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Alex Tremble is an accomplished executive leader with over a decade of success leading HR functions and culture improvement efforts for high-profile organizations like the U.S. National Park Service and the U.S. Department of the Interior. Here are a few of the topics we’ll discuss on this episode of Better People: The proactive nature you need tow…
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Becky O'Loughlin is a global business executive with a diversity of experiences as a Human Resource leader and Management Consultant positioned to lead transformation, drive strategic growth, advance talent and organization strategies, and impact business results. Becky is the Chief People Officer and EVP at Amplity Health where she leads the Globa…
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