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Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh- ...
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Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset. In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leader ...
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Affordable Marketing Tips for B&B Owners Struggling to market your B&B without blowing your budget? Our latest article is packed with practical tips to boost your visibility and attract mor…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Elevate Your B&B with Personal Touches Are you a B&B owner looking to enhance your guest experience? In the competitive world of hospitality, personal touches can make all the difference. B…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Master the Art of Memorable Guest Departures Creating a memorable BnB departure for guests is important for bed and breakfast owners. This is the final touchpoint of your guests stay, and i…
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On a platform where the candid and the curious are king, how do you make sure what’s inside reflects what’s on the outside? Meet Sean Langston, Jr., Head of Internal Communication at Reddit, to find out.Sean turned to internal communication following a formative experience at college, in which he realised that there was real value in helping organi…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Create Memorable Guest Experiences with Authentic Local Tips! 📍 Want to make your B&B the go-to destination for travellers? Personalized, authentic local recommendations can turn an ordinar…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Looking to enhance the ambiance of your B&B? Learn how to set the perfect mood with lighting, decor, and attention to detail. This video provides practical tips to create a warm and invitin…
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Ever been curious about how some of the biggest brands in the world tackle their internal communication challenges? Well look (or listen) no further. Kerri Warner, this week’s guest on The Internal Comms Podcast, held the reins at both Spotify and MasterCard.Kerri has a huge range of IC experience spanning the consulting, agency and corporate world…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Looking to elevate your B&B game? Our new article provides a roadmap to craft signature experiences that attract guests and leave lasting memories. From leveraging your property's unique as…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Running a bed and breakfast can be challenging, but with the right strategies, you can boost your occupancy and delight your guests. In our latest article, we share 11 practical tips to hel…
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As internal communicators, empowering leaders to clearly communicate business strategy, important updates and company values is a valued skill. How can we inspire colleagues and leaders alike to make the complex simple?This week’s guest and founder of Present Your Science, Melissa Marshall, has built a career educating scientists, engineers and tec…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Regular maintenance is key to keeping your B&B in top shape. Schedule routine checks for plumbing, electrical systems, and other essential services to avoid costly repairs and ensure guest …
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Join us as we explore innovative ways to integrate technology into guest interactions, making each stay not just comfortable but tailor-made. Learn the secrets to smart hospitality today! 📱…
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After years running an internal communications team, Daniel Mendez emigrated from Chile to the U.S., where he faced a host of barriers to success. A language barrier. A small or non-existent professional community. The difficulty in proving himself. And yet, he emerged as a hugely successful communicator and connector.Daniel is the brains behind th…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Discover how your B&B can turn guest complaints into 5-star experiences! 🌟 From real-time feedback to tailored resolutions, see why our guests leave happier and keep coming back. #Resolve G…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Ever wondered how a Bed and Breakfast offers such warm, personalized service? We're peeling back the curtain to show you the magic behind our communication style that keeps guests coming ba…
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In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by Linda Zebian. The very first Director of Communications at PR management platform Muck Rack, Linda spent a decade in various comms roles at The New York Times during its transformation from print ad-supported newspaper to the most successful digital subscription busines…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Ever felt like your hotel's communication could use a touch of magic? Watch our video to learn how simple changes in your approach can make a massive difference in guest satisfaction and lo…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 🌟 Ever wonder how a B&B stays ahead of guest expectations? 📈 Watch our new video to see the magic behind the scenes. We cover how we use your feedback to continuously enhance our services, …
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Join us for a special episode of The Internal Comms Podcast as host Katie Macaulay announces the imminent launch of her unique on-demand masterclass.With more than three decades at the forefront of internal comms, including leading the world’s first internal comms agency, AB, Katie has developed a masterclass programme that promises to elevate the …
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 🌟 Turn your B&B's guest reviews into a roadmap for success! Our new video explores effective techniques to harness feedback, improve your services, and elevate your property's reputation. F…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Embrace a culture of continuous improvement by integrating guest feedback into every aspect of your B&B. 🔄 Your commitment to excellence doesn't go unnoticed. #InnovationInHospitality #Gues…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective ind…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 💡 Transform Guest Stays by Mastering the Art of Anticipation! 💡 Anticipating guest needs isn't just about being attentive; it's about creating a bespoke experience that resonates on a perso…
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Discover the key elements that can transform a guest's stay from good to unforgettable. Our latest article dives into the must-have comforts and amenities that today's B&B guests are looking for. Learn how to enhance guest satisfaction and keep them coming back for more. 🏡💼 #BnBAmenities #BnBComforts #GuestSatisfaction #BnBAmenities #EnhanceBnBExpe…
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In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back the show’s first-ever guest, Rachel Miller.Rachel is an internationally recognised internal comms legend, with more than two decades of educating, advising and commenting on the profession under her brand All Things IC. Alongside her podcasting, blogging and consulting…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Did you know that the atmosphere of your B&B plays a pivotal role in guest decision-making? Uncover strategies to elevate your property's ambiance, ensuring every guest feels welcomed and c…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Every guest has a story, and personalisation allows you to become a cherished part of it. Dive into our latest article to learn how adding personal touches can transform a good stay into an…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by Global Belonging, Equity and Impact Consultant, and self-styled ‘human-centric technologist’, Bob Watanabe.Bob has been working in HR technology for over two decades and is a fierce believer in always doing something to make someone’s life better. His human-centred approach b…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 💡 Elevating Your B&B with Simple Yet Powerful Greetings 💡 First impressions in the B&B world are everything. But how do you ensure your welcome is as unforgettable as a first kiss? Our newe…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 🌈 Dive into the heart of our community with our latest initiative at the B&B! 🏡💖 We're thrilled to announce our new partnerships with local artisans, culinary geniuses, and small businesses…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by award-winning marketing and communications expert Danielle Bond.Recently retired from corporate life, Danielle has held the CMO role at many leading professional services firms throughout her career. Most recently, she led the brand, corporate comms and marketing function for…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 💌 Discover the Charm of Personalized Journeys with Our B&B's Email Exclusives! 🌟 Imagine your guest opening an email that feels like it's crafted just for them, offering a glimpse into the …
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 🌟 **Your Next Getaway Awaits on Our Social Pages!** 🗝️✈️ Planning your next escape? Get a taste of the tranquillity and warmth awaiting you at our B&B right from your social feed! Our pages…
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In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by leadership communications coach and co-founder of Engage Kenya, Agatha Juma.Agatha credits an embarrassing experience as a speaker at a conference for igniting her interest in comms and public speaking. That grew into what Agatha calls a deep passion for developing lead…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ We're thrilled to announce fresh updates to our Bed and Breakfast's website, designed with your comfort and convenience in mind! 🌐💖 Every element, from the layout to the content, is tailore…
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We’re back for Season 11 of The Internal Comms Podcast! And kicking us off with a very special episode, this week host Katie Macaulay is joined by not one, not two, but three guests.Kevin Ruck, Mike Pounsford and Howard Krais are the three authors of a brand-new book called Leading the Listening Organisation: Creating Organisations that Flourish. T…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ 🚀 Ready to take your Bed and Breakfast's online presence to new heights? It's not just about being seen; it's about creating connections and memorable experiences. Here's how: - Make bookin…
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Looking for tips on creating internal communications that land – and stick? In this Moment from The Internal Comms Podcast, Steve Crescenzo shares a few things you absolutely must keep in mind. He calls them ‘the four Cs’.Creative. Think outside of email and your intranet. As Steve’s son told him, “Young people are not reading their emails and they…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Join us on our latest podcast as we explore the art of creating an inviting dining area for your bed and breakfast. Discover essential furniture pieces and design tips that will make every …
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“I realised I was probably a pretty crap listener,” Mike Roe tells Katie Macaulay in this Moment from The Internal Comms Podcast.We often go to leaders and start by asking them something entirely different to what we are really there to ask. It’s down to leaders, says Mike, to ask the right questions and really listen to the responses.So, Mike took…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Calling all B&B owners! In this video, we dive deep into the art of bed selection. Discover the importance of bed quality, explore different bed sizes and arrangements, and learn about matt…
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At IKEA, choosing the right words when communicating with the workforce is everything.Guy Britt, IKEA’s Global Head of Co-worker Comms, tells Katie Macaulay the use of ‘co-worker comms’ instead of internal or employee comms is very deliberate. “It’s based on the fact that those we’re communicating to are people,” he says. The team at IKEA want to a…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Experience the future of B&B stays! Explore the importance of high-speed internet and smart room features in enhancing guest comfort and connectivity. Like, share, and subscribe for the lat…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Legal compliance is not just a requirement; it's our commitment to you. Join us in a virtual tour of how we navigate data protection laws at our B&B, ensuring your peace of mind and priorit…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Explore the charm of modern B&Bs as we delve into the power of updated reservation systems. From online bookings to real-time availability, discover how technology is enhancing the way you …
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If you have ever attended one of Shel Holtz’s presentations, you will know that, more often than not, it’s standing room only. Shel has a remarkable ability to anticipate what's next for internal communication, a knack for seeing what's around the corner and an in-depth understanding of how technology is revolutionising our world of work. Since Cha…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Uncover the secrets behind ensuring a secure B&B experience! From modern access controls to regular security audits, we go beyond keys to enhance the safety of our guests. Join us in cultiv…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Struggling to make your B&B stand out in the hospitality world? In this episode, we delve into five game-changing strategies to elevate your bed and breakfast game. Whether it's flaunting y…
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Does your approach to internal communication have the human touch?It’s essential to the humans you employ, says Victoria Dew, CEO of Dewpoint Communications and an internal comms aficionado. And it’s good for business, too.If you’re relying on people to run your business – and not robots or machines alone – then Victoria says you should be creating…
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Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF. https://keystonehpd.com/beds-breakfasts-business-pdf/ Elevate your Bed and Breakfast with the latest in hospitality innovation! Our new video explores the impact of Advanced Process Intelligence Solutions on small hospitality businesses. Disco…
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