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Who Said You Have To?

Tina Mason and Laura Schmitt

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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your own with no fear and no judgement!
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Fast Leader Show | Customer Experience Leadership

Jim Rembach, President Call Center Coach

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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice…
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In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring…
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In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal de…
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In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes personal growth. Through the lens of the world\'s largest study on emotional intelligence, Freedman unpacks the …
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Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today\'s complex, VUCA environment. As we explore this landscape, we\'ll see why traditional strategic planning tools may no longer be sufficient in such a dynamic setting. This episode shines a light on the \"UNLEASH method,\" a gr…
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Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from life\'s experiences, akin to wringing out a wet towel. Bryant unpacks the delicate balance leaders must strike between contradictory traits, shrewdly adapting to the uncertainty of our times. Learn why post-2020 l…
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In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and inclusion to stress management and leadership development. She emphasizes the importance of consent, trauma-informed care, and human connection in fostering a positive work environment. Dr. McGuire also discusses the …
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In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing contact centers. While skill development has been a focal point, Nicole emphasizes the importance of caree…
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In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Together, they dive into the valuable lessons learned from the past few years and how they can be applied in the business world. From the importance of flexibility and empathy to the role of ambition and passi…
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In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an expert in data-driven decision making, discusses common biases like overconfidence, availability, and confirmation bias that can hinder our use of data. He introduces the powerful IWIC (I Wish I Knew) tool, which …
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In this episode of the Fast Leader Show, we\'re excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Agile Leader. Chuck shares various insights on the importance of leadership adaptability, understanding oneself, and teamwork in navigating complex challenges and change. He also discusses employee engagement, id…
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As leaders, we must recognize the power of data-backed insights when implementing diversity, equity, and inclusion (DEI) initiatives. Understanding the unique needs of our organizations is crucial, and we can\'t simply rely on what has worked for others. By conducting listening sessions, refining career planning, and offering mentorship programs, w…
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Resilience and leadership play vital roles in organizational success, with true leadership focusing on empowering others to be their best selves while pursuing a noble goal. In this episode, our guest Mike Watson delves into the habits and values that foster resilience in teams, emphasizing the importance of cultivating a culture of accountability …
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In today\'s fast-paced and ultra-competitive world, being a good leader is more important than ever. But how do you become a better leader when the competition is fierce and the stakes are high? According to Lee J. Colan, author of Healthy Leadership: How to Thrive in the New World of Work, there are several key traits that great leaders possess. H…
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When companies don\'t foster open communication and establish regular, open conversations, they may experience inconsistency in customer experiences, decreased productivity, missed opportunities, low employee morale, and decreased customer satisfaction. These issues can negatively impact the success and growth of the business. In this episode, Davi…
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The importance of emotions in attracting and retaining top talent in the workplace cannot be overstated. According to research, employees are more likely to stay with a company that encourages and values positive emotions, such as gratitude, appreciation, and hope, and is more likely to attract them to the organization. Employee satisfaction can be…
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Delivering great customer experiences is essential for any business that wants to be successful. In order to do so, it\'s important to focus on meeting and exceeding customer expectations, providing high-quality products and services, and building strong relationships with customers. One way to deliver great customer experiences with less effort is…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Persuasion and influence are essential skills for leaders to succeed in their professional lives. There is no doubt that every organization will face challenges, but with every challenge comes the opportunity to influence outcomes. When you need to win business, win support for a proposal, or persuade clients to sign a contract, it\'s your persuasi…
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https://bit.ly/3SCPMF3 YouTube Copy Every leader has a story to share - successes, failures, life lessons, and humps that they have to go through. Each story takes them to different turning points in their lives that ultimately define the history and legacy of their life. While the scope and the definition may vary, every leader wishes to go throug…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the interest. Yet we’ve observed that many organizations are merely scratching the surface. They’re missing the full potential of the nature of purpose that can transform. In this episode, Dianne will discuss the cont…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
The capability to engage employees is one of the most vital components for business success, especially today when globally distributed workers are embracing multi-functional working structures. Through employee engagement, businesses are able to attract and retain more talent as well as increase corporate commitment to their goals. In this episode…
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Racial disparity is more than just a hot topic on social media. Employees constantly face threats of social injustice and racial inequality at work, and leaders need to understand that in order for their organization to thrive, they must bolster their diversity, equity, and inclusion efforts and provide a safe space for their employees to talk abou…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
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2021 has been a rough year for most of us. The world is just coming out of a pandemic, and the majority of leaders are facing a new reality. There are new challenges to face and the things done before may no longer apply today. In this episode, shares some of the lessons he’s learned from various leaders in faith, athletics, business, and life. He …
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
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Media consumption preferences have changed over the past few years. People want to consume information faster on their own terms. Traditional learning programs and long-form content is being replaced with quick, bite-sized information. With the next generation of leaders on the rise, equipping and enabling first-time leaders has become a challenge.…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Leadership is a process by which a person influences others to achieve a common goal. Compassionate leadership is the type of leadership that takes into account the feelings and emotions of others. It is based on the idea that if we can understand and feel what others are feeling, then we can better lead them. Compassion is a feeling of love or sym…
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Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
Society has told us from the day we were born that we are not enough. But who decides what Society’s opinion of enough is? In this podcast we will discuss how we have allowed Society to dictate to us who we should be, what we should be allowed or not allowed to achieve, and what is “normal”. We will also give you tips on how to make your life your …
  continue reading
 
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