A documentary food podcast about what and how we eat. Produced and hosted by Lucy Dearlove lecker (German): delicious {adj} [food], tasty {adj}, mouth-watering {adj} Logo design by Holly Gorne
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Welcome to "Video Voyagers: Edge of AI", powered by Videate! We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success. In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS. Barriers? Shattered. Misconceptions? Debunked. Join us as we discover the incredible potential of AI and Video Automation for Customer Success. Subscribe now!
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be writing about it on Substack and Patreon. Join me there as well! This month: London Feeds Itself, edited by Jonathan Nunn. This episode features Kurdish chef and writer, Melek Erdal, one…
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A meandering exploration of what surrounds our food: its packaging, history and meaning for our world. Featuring Hugo Lynch, Sustainability Lead at Abel and Cole, Alice Kain, curator at Museum of Brands, Renée and Anshu, founders of Dabba Drop and Sohini Banerjee, chef and founder of Smoke and Lime supper clubs. Dabba Drop are offering 50% off the …
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The Terroir of Aubergines with N.S. Nuseibeh
44:51
44:51
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. This month: Namesake: Reflections on a Warrior Woman by N.S. Nuseibeh. Namesake is a collection of essays exploring what it means to be a young, secular Muslim woman today, told through the lens of s…
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A reflection on learning – and teaching – the fermented arts at the School of Artisan Food. You can find a transcript for this episode at leckerpodcast.com. Support Lecker by becoming a paid subscriber on Patreon, Apple Podcasts and now on Substack. You can buy zines on BigCartel. You can also order print-on-demand merch at Teemill. Music is by Blu…
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Against Food as a Benign Good with Lottie Hazell
45:11
45:11
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be writing about it on Substack and Patreon. Join me there as well! This month: Piglet by Lottie Hazell. I first came across Lottie’s writing when she contributed to the first Lecker zine I…
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Maximizing Customer Retention in the AI-Driven World with Jeff Beaumont
28:15
28:15
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In this episode of Video Voyagers: Edge of AI, Jeff Beaumont, Customer Success Consultant at Jeff Beaumont Consulting, joins Audrey Lecker and Richard Benavides to explore the challenges facing customer success teams, the limitations of WYSIWYG tools, compliance risks, and the significance of collaboration and empathy in an AI-driven world. Jeff ha…
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The Future of Customer Education: Personalization and AI Integration with Annie Dean, CEO and Co-Founder of RecastSuccess
29:56
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In this episode of Video Voyagers: Edge of AI, Annie Dean, CEO and Co-Founder of RecastSuccess, joins Audrey Lecker and Richard Benavides to discuss the impact of AI on jobs in the customer success field, the current state of businesses considering customer experience, and the challenges facing customer education teams. Annie is CEO and Co-Founder …
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AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker
24:52
24:52
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In this episode of Video Voyagers: Edge of AI, hosts Richard Benavides and Audrey Lecker discuss the impact of scaling on customer experience and the fear surrounding AI technology. They explore the benefits and drawbacks of automated systems, such as at McDonald's and Amazon. They also dive into the role of AI in creative industries, and how it mi…
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AI Influencers, Stolen IP, and the AI Industrial Revolution with Sprout Social's Bianca Ker
39:34
39:34
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In this episode of Video Voyagers: Edge of AI, Bianca Ker, Senior Director for Customer Success - Influencer Marketing at Sprout Social, joins Audrey Lecker and Richard Benavides to unveil how AI is shaping the future of work and why we must adapt to this shift. They also dive into the impact of AI on global customer experience and influencer marke…
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be writing about it on Substack and Patreon. Join me there as well! This month: Ramen Forever by Tim Anderson. Ramen has ended up as a cornerstone of Tim Anderson’s life. As he writes in th…
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AI Doesn’t Care About You with Noah Little
32:34
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In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how …
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AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success
30:37
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In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success. Rachel is one of t…
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The Food of a Proud Island Nation with Clarissa Wei
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be writing about it on Substack and Patreon. Join me there as well! In Made in Taiwan, Taipei based journalist Clarissa Wei beautifully captures the food and spirit of this proud island nat…
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Is This the Future of AI in Video? With Richard Benavides, Director of Customer Success at Videate
29:33
29:33
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AI is changing the game in every business sector, including how we help customers. As companies worldwide use their capabilities more, you have to understand how it affects your customers and how you can leverage AI's power to your full advantage. In this episode of Video Voyagers: Edge of AI, Richard Benavides, Director of Customer Success at Vide…
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S7 Ep3: A Common Language (Good Bread #3)
39:22
39:22
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Is it possible or productive to organise around a common language in order to reimagine how we produce grain and bread? In the third and final part of Good Bread, Kim and Ruth reflect on some of their experiences working on the project and consider what the future of good bread might look like. Good Bread is a three part series made with Farmerama …
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S7 Ep2: The Price of Consistency (Good Bread #2)
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Consistency is at the heart of industrial bread production, from the field to the mill to the oven. But what is it costing us? Good Bread is a three part series made with Farmerama exploring The Body Lab, a participatory arts and research project by baker Kimberley Bell and artist Ruth Levene considering standardised grain testing and the possibili…
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TikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocket
27:00
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In this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos. Drawing from a deep pool of experti…
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S7 Ep1: What is Good Bread? (Good Bread #1)
29:37
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How is the quality of bread measured by the system that produces and consumes it? Good Bread is a three part series made with Farmerama exploring The Body Lab, a participatory arts and research project by baker Kimberley Bell and artist Ruth Levene considering standardised grain testing and the possibility of reimagining measurement within the syst…
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Customer Success 2.0: The AI-Powered Operational Shift You Can't Ignore with Luke Ferrel, Global Head of Customer Success at Deel
21:27
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In this episode of Video Voyagers: Edge of AI, Luke Ferrel, Global Head of Customer Success at Deel, joins host Audrey Lecker to dive into the importance of operationalizing customer success. They explore the evolving definitions of operational and customer success in the age of AI, how the roles within customer success departments evolved over the…
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What is a National Dish? with Anya von Bremzen
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be writing about it on Substack and Patreon. Join me there as well! Conversations around food often - rightly - touch on attribution, ownership and identity, especially when it comes to cer…
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Stories of moving house, and moving kitchen. Episode contributors: Ruby Mason Ruby is an editor at SAND, a Berlin-based journal of contemporary writing and art (www.sandjournal.com) Margaux Vialleron Margaux writes the newsletter The Onion Papers: https://theonionpapers.substack.com/ Maria Agiomyrgiannaki Maria is originally from Crete, now living …
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Generative AI: The Ultimate Copilot in Enhancing Customer Success with Daphne Lopes, Principal Manager of Customer Success at HubSpot
26:58
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In this episode of Video Voyagers: Edge of AI, Daphne Lopes, Principal Manager of Customer Success at HubSpot, joins host Audrey Lecker to dive into emerging AI trends that will significantly impact customer experience, the role of generative AI for video and text content evolving in the customer success and customer experience space, and the poten…
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The Churn Doctor's AI Prescription with Greg Daines, CEO of ChurnRX
22:59
22:59
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In this episode of Video Voyagers: Edge of AI, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the power of AI in predicting churn and retention, enhancing customer experience, and its impact on customer behavior change. Greg is an accomplished SaaS/B2B professional renowned for his remarkable achi…
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It's Not Student Cooking, It's Just Cooking with Fliss Freeborn
40:18
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Welcome back to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be cooking from the book and writing about that on Substack and Patreon. Join me there as well! On this edition of the Lecker Book Club: Fliss Freeborn's Do Yourself A Flavour. Did you go t…
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The AI Effect on Customer Experience with Mary Poppen, President of HRIZONS Employee Experience Division
27:05
27:05
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In the first episode of Video Voyagers: Edge of AI, Mary Poppen, President of Horizon’s Employee Experience Division, joins host Audrey Lecker to explore the power of AI in predicting customer needs and creating personalized experiences. They also share valuable insights on leveraging customer data as well as the future of customer experience and t…
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Welcome to "Video Voyagers: Edge of AI", powered by Videate! We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success. In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS. Barriers? Sh…
…
continue reading
Welcome to the Lecker Book Club. Every month I’ll pick a newly released food related book and talk to the author about the process of writing it. I’ll also be cooking from the book and writing about that on Substack and Patreon. Join me there as well! On the first edition of the Lecker Book Club: Maria Bradford’s Sweet Salone. Maria grew up in Sier…
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An audio exploration of the most enigmatic meal of the day. Thanks so much to the guests on this episode: Bre Graham Bettina Makalintal Gurdeep Loyal Dan Hancox and Dr Kasia Tee Thea Everett Lara Lee You can listen to the full versions of all the Breakfast Season conversations by becoming a paid subscriber on Patreon, Apple Podcasts and now on Subs…
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This is a preview of an episode of the excellent Cursed Objects podcast, featuring me, Lucy, talking to Dan Hancox and Dr Kasia Tee about the great British institution of Meal Deals. Listen to the full version on Cursed Objects.By Lucy Dearlove
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I’m delighted to bring you a very short sweet taste of a conversation I had recently with the food writer Gurdeep Loyal. I’ve followed Gurdeep’s work for a few years now, and have always been in great admiration of what he does; not only in his own writing, and not even just in his platforming of other people’s work on his site and instgram page Mo…
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Ginger and apple bircher, toast toppings, Australian pancakes; writer Bre Graham talks about being a breakfast person. Her debut cookbook, Table for Two, is out now! This is the first episode in a new interview series all about BREAKFAST! Future episodes will be available exclusively on the Lecker Patreon. For £3 a month you can get access to all e…
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A mythical-looking beast to be found on the hills of the Isle of Man; the loaghtan is a fascinating heritage breed sheep whose story is intertwined with Manx culture and history. Katie and Lucy meet farmer Jenny Shepherd from Ballacosnahan, who have one of the biggest loaghtan flocks on the island, make loaghtan croish cuirns with artist Rosie Wood…
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Katie and Lucy take a deep dive to the heart of the Manx fishing industry to meet a true Isle of Man legend: the herring (skeddan in Manx). Blasstal is a podcast series by Lecker about food and folklore on the Isle of Man, supported by Culture Vannin. Hosted and produced by Lucy Dearlove and Katie Callin Podcast theme music by Mera Royle Podcast ar…
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In episode 1 of Blasstal, Katie introduces Lucy to the vegetable at the heart of Hop-tu-Naa traditions of the Isle of Man. They explore the island's folklore with poet and folklore expert Annie Kissack, attend a Hop-tu-Naa celebration at Cregneash, carve their own moots, and finally head out Hop-tu-Naa-ing around Peel. Blasstal is a podcast series …
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Welcome to Blasstal! A podcast series by Lecker about food and folklore on the Isle of Man, supported by Culture Vannin. Launching 31st October. Hosted and produced by Lucy Dearlove and Katie Callin Podcast theme music by Mera Royle Podcast artwork by Vicky WebbBy Lucy Dearlove
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S5 Ep10: Permission To Write with Melissa Thompson
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The writer and cook Melissa Thompson talks about her book Motherland; a very personal history of Jamaica. Melissa weaves the history of the country so elegantly with her own story in a way that makes it impossible to ignore that the violent history of colonialism in Jamaica is to do with all of us in Britain. As you’ll hear us talk about, she uses …
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S5 Ep9: Writing About Living with Thea Lenarduzzi
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The writer and editor Thea Lenarduzzi talks about her book Dandelions; a family history of migration, cooking, living. So much of personal writing in food focuses on heritage and family - and rightly so! But - down, no doubt to the very white, middle class status quo - there can be a tendency towards simplification - of dishes, or even a narrative,…
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S5 Ep8: Food Memoir with Rebecca May Johnson and Angela Hui
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A conversation between Angela Hui and Rebecca May Johnson, recorded just after their respective debut non-fiction books had been published. An exploration of the importance of valuing and demonstrating labour within cooking, of novelty versus repetition, and of the idea of rejecting food writing as a category. You can find Takeaway by Angela Hui an…
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What's the secret of a successful cooking school? Jeremy Pang, founder of School of Wok, lets us in on it. This episode was hosted by Adrienne Katz Kennedy and produced by Lucy Dearlove. You can find out more about Jeremy Pang at jeremypang.co.uk and his new book, Jeremy Pang’s School of Wok is out now, wok clock illustrations and all. Ben McDonald…
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A love letter to the beating heart of Ugandan food, Matooke. With Katasi E. Kironde and Nakigudde Elizabeth Kibalama. Katasi is the founder of Elevate 256, an organisation that creates and curates inspiration content and events centred around Uganda. She was also a co-host on Unsavoury Ethnic Types podcast, who did a great episode about Ugandan foo…
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S5 Ep5: Just Cooking Outdoors with Helen Graves
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Helen Graves talks about illegal rooftop barbecues, the joy of cooking and eating together outdoors, and why tenderstem broccoli is the thing everyone needs to grill. Helen's new book Live Fire is published by Hardie Grant. Helen Graves is a food and recipe writer and editor and she used to write a much loved blog called Food Stories. The Guardian …
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An audio exploration of our love of citrus, with chef Selin Kiazim and writer Nina Mingya Powles. Three: Acid, Texture, Contrast by Selim Kiazim and Small Bodies of Water by Nina Mingya Powles are both out now! Lecker is written and produced by Lucy Dearlove You can find a full bibliography for this episode on the Lecker website. Ben McDonald creat…
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S5 Ep3: A Woman Eating Or Not Eating with Claire Kohda
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There's one detail that everyone's picked up on in Claire Kohda's debut novel: the fact that the main character, Lydia, is a vampire. But it's actually much more about food than it is about vampires. Claire explores how the book relates to ethnic identity and colonialism, and the othering of Asian cultures which happens so frequently, and explains …
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You’ve eaten hot pot at a restaurant, or at the very least seen it offered at restaurants near you. But did you know that thanks to the minimal prep required, it’s actually the perfect dinner party meal to have with friends at home? Melanie Xu, a lifelong fan and staunch advocate of Chongqing Ma La hot pot, makes the case. Thank you to Mel and Andr…
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A look back at the 2017 episode recorded at Granville Community Kitchen with Leslie Barson and Dee Woods. While Leslie and Dee prepared a community meal of Peruvian inspired pork stew, beans, rice and salad they shared how their work addresses fundamental and system issues of oppression, poverty, land use, farmers' rights and the environment. And t…
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How can the practice of eating together secure a sustainable future for our kitchens? In the final episode of the series, Joanne MacInnes and Betul Piyade from the community centre West London Welcome describe what it's like for refugees and asylum seekers to live indefinitely in hotel rooms without kitchens. And academic and "food crisis responder…
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S4 Ep5: The Hearth of the Home (Kitchens #5)
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Does it matter what fuels our fire in the kitchen? Javon Bennett explains how his family adapted their cooking when they moved from Jamaica to England, and Carwyn Graves explores open fire cooking and other Welsh kitchen traditions. A full transcript is available on the Lecker website. Lecker is written and produced by Lucy Dearlove Thanks to the c…
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Prefabs – built to help counter the post war housing shortage - were actually some of the earliest examples of fitted kitchens in the UK, and came with built in fridges at time when this technology was unaffordable to most people. Jennie Thomas reflects on growing up in a post war prefab in Hackney, and Alice Wilson, whose academic work examines ti…
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S4 Ep3: The Unsociable Kitchen (Kitchens #3)
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Why are so many of our kitchens so unsociable? Lucy meets Johnny Grey, a kitchen designer who’s been fighting for decades to make kitchens a place for leisure not work, and Katie Pennick, a disability campaigner whose work has changed the face of London transport – but who still can’t cook in her own kitchen. Plus Sean Warmington-Wan reflects on th…
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Kitchens are inextricably linked with the woman of the house. Perhaps unsurprisingly, given that the fitted kitchen was literally designed as a workspace to fit around a woman’s body. But what does this mean for women - and men - now? How are traditional gender roles built up and broken down by the kitchen itself? Michael Etheridge reflects on the …
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