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Restaurant Operator

Networld Media Group

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This podcast series from the publishers of FastCasual.com, PizzaMarketplace.com and QSRweb.com provides restaurant owners and executives with the insights and inspiration they need to grow their brands. Each episode features interviews with experienced restauranteurs, industry experts, and thought leaders, who share practical tips and advice for running a successful restaurant business.
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CX Innovators

Networld Media Group

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Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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Digital Signage Today

Networld Media Group

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The Digital Signage Today Podcast offers a view into the hot topics affecting the continuing evolution of digital signage technology worldwide. The podcast features interviews with movers and shakers as well as news related to DOOH, 4K displays, content management, and more
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Founderology

Networld Media Group

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Welcome to Founderology – Built to Breakthrough, the ultimate podcast created by Founders, for Founders. Hosted by Kathleen Wood—Founder and CEO of Kathleen Wood Partners and creator of the Founders Growth Summit. Founderology is your go-to resource for actionable insights and proven strategies to propel your business and yourself to new levels of success. Kathleen brings over 20 years of expertise, working side-by-side with Founders to turn small businesses into award-winning concepts, nati ...
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Cameras are a common and necessary component of ATM and branch security. However, older cameras have issues ranging from poor quality recordings to weak points. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace spoke with Joseph Parrillo, leader in the security solutions division, and Cody Anderso…
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In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, gives the scoop on Instacart's AI-powered Caper Cart innovation and all the wins the smart cart technology provides to shoppers, grocers, retailers and brands. Caper Carts are equipped with cameras, sensors and a built-in scale, wh…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to John Stetson, CEO of Florida-based Stoner's Pizza Joint. The brand was founded in 2013 in Savannah, Georgia. The first location had a stone oven, which is from where the brand takes its name. Though the brand enjoys its double entendre names…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Darren Spicer, co-founder of Carolinas-based Clutch Coffee, which has 13 locations. Spicer said customer experience is one of the things that sets Clutch Coffee apart from competitors. "It's from the moment you drive onto the …
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We've all heard the stats about 30% of restaurants failing, and while it's a scary number, it means 70% find success. I'm no math major, but those seem like good odds but many leave many wondering why some brands thrive while others die. To answer those questions and to give restaurant founders a voice, FastCasual has teamed up with Kathleen Wood, …
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In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales. A Closer Look helps companies create the kind of connections with customers that …
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In this episode of the Digital Signage Today podcast, editor Daniel Brown interviews Vince Mosca, chief revenue officer and co-founder at Highly Analytical. Mosca discusses how his company integrates AI-driven analytics with digital signage, transforming traditional advertising spaces like ATMs and dispensaries into dynamic, revenue-generating plat…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb and Pizza Marketplace, talks to Craig Haley, president of barbecue brand Smokey Mo's TX BBQ. The brand launched in 2000 to fanfare from local residents and has 20 restaurants across central Texas with several more under construction. "We're just getting starte…
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In this episode of the Pizza Marketplace Podcast, Editor Mandy Detwiler talks to Carl Comeaux, CEO and partner of Texas-based Crust Pizza Co. Comeaux joined the company after being a fan of its pizza. Crust now has 30 units in Texas and Louisiana and plans to grow another 15 in 2025. It has seven corporate stores and 23 franchised units with a goal…
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In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy. Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief busi…
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In an era of increasing ATM thefts and bank initiatives to improve employee and customer experience, it's more important than ever for bank branches to implement safety and security plans. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, podcast host, spoke with Felix Nater, security expert and owner of Nater Associates L…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks with Richard Del Valle, chief of staff and chief information officer for Bojangles, and Parrish Chapman, chief revenue officer for Grubbrr, about Bojangles' partnership with Grubbrr for kiosks in house. Bojangles recently ran a tri…
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In this episode of the Digital Signage Today Podcast, Daniel Brown, editor at Digital Signage Today, was joined by Julian Arcila, managing director for Latin America at Creative Realities Inc., to discuss the company's expansion in Mexico, which has revealed emerging trends in the growing digital signage market in Mexico. The market expansion has r…
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Financial institutions commonly have to deal with multiple vendors even for a single device like an ATM. This can cause significant strain on resources, time and management as banks have to handle all of these vendors at once. In such cases, it may be worth it for banks to consider working with one vendor for a variety of technology needs from ATM …
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In this episode of the Pizza Marketplace Podcast, Mandy Detwiler, editor of Pizza Marketplace, talks to Jim Metevier, CEO of Mountain Mike's Pizza. The California chain of 240 restaurants is making waves on the West Coast with its toppings-heavy pies and tight operations. Metevier has more than 30 years experience in the restaurant industry. He pre…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb.com and PizzaMarketplace.com, chats with Scott Deviney, CEO of Chicken Salad Chick. The brand was started by two entrepreneurs in Auburn with one making varieties of chicken salad out of her home. The first Chicken Salad Chick location opened in Jan. 2008 with…
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In the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and former EVP of Macys.com shares insight with RetailCustomerExperience.com editor Judy Mottl on the value of sustainability strategy and consumer trends in retail. The Eighth…
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Daniel Brown, editor at Digital Signage Today, hosted Chris Devlin, president at Omnivex Corporation, on the podcast to discuss the evolving digital signage industry. Devlin joined the podcast via video link from Toronto and emphasized the core philosophy guiding Omnivex: using technology to connect people with the right information at the right ti…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Brandon Hunt and Zane Hunt, brothers who launched Via 313 in Austin, Texas. Zane said he and his brother were raised in the Detroit, and grew up eating square pizza, now known as Detroit-style pizza. "You thinking about where we're at right …
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Rush Bowls founder Andrew Pudalov, who started out in finance before trading dollar signs for menu items. Pudalov said 9/11 was a trigger for leaving the financial world. His wife worked in the Twin Towers and her first day back…
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From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Mark…
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In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. Pa…
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In this episode of the Digital Signage Today podcast, Daniel Brown interviews Ankur Ahlowalia, CEO at Korbyt, about the company's evolution and its role in shaping modern workplace experiences. Originally rooted in digital signage, Korbyt has expanded into a comprehensive workplace experience platform, helping companies adapt to hybrid and remote w…
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One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, d…
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While digital signage remains one of the most powerful tools in history for advertising and communication, there remains one great limitation to placing those screens where they are most effective: power. For example, retailers have historically been restricted in their ability to place screens where they channel the most purchasing behavior (let a…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Little Caesars franchisee Vicki Dunn-Marshall. Dunn-Marshall's focus on philanthropy has led to start Pizza Paws, a campaign that raises money for police K-9 units across the country. The idea came about after there was a prison break in one…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com talks to Geoff Henry, president of bubble tea brand Gong Cha. "The bubble tea category has been around for quite some time," Henry said in the podcast. "It kind of started back in Asia, typically in Taiwan in the early 1990s. Taiwa…
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In the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U.S. and Canada, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. In late sprin…
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Francesco Ziliani, CEO at SpinetiX, joined Digital Signage Today editor Daniel Brown via video link from Lausanne, Switzerland to discuss the Millenium smart building's adoption of SpinetiX digital signage and how the project illustrates major trends in the industry. Serving as a hub for commerce, business, and hospitality, the Millennium building …
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Teller cash recyclers are a modern day necessity in bank branches. Due to the large amount of cash banks handle, they need a reliable method to count it that doesn't rely on bankers manually counting it by hand. Teller cash recyclers automate both counting and sorting for cash. However, newer cash recyclers are also arriving on the market, with imp…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Wesley Keegan, founder of TailGate Brewery, a nine-unit pizzeria and brew hall in Nashville, Tennessee. Keegan started with a brewery, but found his customers would have a beer and then leave to go find food. He tried bringing in food trucks…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Tom Gordon, CEO of Slim Chickens. The brand launched in 2003, has more than 280 units and is based in Fayetteville, Arkansas. "We open about a store a week," Gordon said. "We do 50 to 60 domestic stores every year, and we do int…
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In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind.…
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From smart cities and smart homes to smart solutions for business and infrastructure, the Internet of Things and AI are connecting our world in surprising new ways every year. But just how is this transition being engineered, and what kind of opportunities for businesses and consumers are emerging, from digital signage to retail and beyond? We sat …
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Workplace digital signage and communications are one of the most powerful tools to engage your workforce and supercharge your employee satisfaction and learning, but it's still an area where many businesses struggle. What kind of tools and content actually work to transform your workplace communications and build a positive work culture? This week,…
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Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myer…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler interviews Rob McColgan, brand president and co-founder of Modern Market Eatery, at the Restaurant Franchising and Innovation Summit about how the brand has evolved since its launched in 2009 in Boulder, Colorado. The brand now has just over 30 units in six states. McColgan adm…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, and Jeff Hetsel, president of Cicis Pizza. Hetsel says Cicis, which is a buffet concept, is doing well with positive sales, and the brand is currently looking for ways to leverage technology to increase those sales. "One of the great things we try to…
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In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation. The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com. Remember to subs…
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One of the biggest advances in self-service banking has been the integration of video banking, particularly with ITMs. While initially only serving as video devices, banks have since integrated them with ATMs creating an all inclusive-device that can handle traditional ATM needs along with teller duties. However, these devices can be a major challe…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Amanda Millikan, vice president of chicken chain Bonchon. Millikan oversees the growth strategy for the United States and has been with the company for a year and a half. The Korean fried chicken brand has been in the U.S. since 2006. The chicken is double fried and ha…
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In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small ret…
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Sports digital signage is growing and diversifying, with new providers rising across professional and educational arenas and venues. Indeed, applications are evolving as well; from LED scoreboards and ribbon displays to signage and kiosks around the stadium, including concessions and shops, the potential for the segment is seemingly limitless. That…
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The food truck industry isn't an easy one. Food truck operators need capital to get a truck, get it set up for food production, get branding set up and more. That's not to mention meeting all regulatory rules and finding the best place to park. And lastly, they need to be able to generate a customer base willing to follow their trucks and purchase …
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Content is king. But how should content rule? In order to properly serve customers, banks need a solid content strategy that both retains current customers and brings in new ones. In today's podcast episode, keynote speaker for the 2024 Bank Customer Experience Summit, Regina DeMars, director of content marketing and social media strategy, First Na…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to John Arena, co-owner of Metro Pizza in Las Vegas. Arena recently opened a signature pizzeria called Truly Pizza in Dana Point, California, with a group of friends. Together, they've built a concept new to the city that brings in both tourist…
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It's not easy operating a food truck. You have to get your trailer in order, get the right equipment to prepare food and make sure your truck is up to code. That's before you begin to figure out where you're allowed to park your vehicle. In today's episode of the Restaurant Operator Podcast, Patrick Bolanos, co-founder of Trail King Builders shared…
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Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business. Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened…
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We all know that digital signage is one of the most powerful tools you can use to engineer customer experience, from retail to travel and more. But did you know that hospitals and healthcare provide one of the fastest-growing areas for digital signage? And it's not just infotainment and room info for patients and hospital visitors — facilities are …
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Conversational AI is a type of artificial intelligence that can chat with guests. It uses natural language processing to understand what you say and respond in a way that mimics human conversation. This technology is used in chatbots and virtual assistants like GivexAI's ordering kiosk used in coffee shops, QSRs and more. In this episode of the Res…
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