Best Pink Elephant Podcasts (2024)

1
David Ratcliffe - President of Pink Elephant and ITSM Pioneer 42:48

2d ago42:48

42:48

Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Manage…

1
There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa 26:07

2h ago26:07

26:07

Today’s interview is with Cale Urwin, Director, Data, Digital & Marketing Health Services at Bupa. I caught up with Cale recently at PegaWorld in Las Vegas to talk about what stood for him at the event and how Bupa has evolved its customer engagement story and Customer Decision Hub capabilities in Australia from outbound to digital management and s…

1
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow 45:06

4d ago45:06

45:06

Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…

1
168. Svein Tuft - Winner of the BC Epic 1000

12d ago

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In this episode I have a chat with Svein Tuft, winner of the BC Epic 1000. Svein shattered the record riding 1,044 km with almost 12,000 m of ascent in a time of 2 days and 2 hours. Svein is a retired Canadian road cyclist who competed professionally from 2005 to 2019. He rode for several teams, including Symmetrics, Garmin–Transitions, SpiderTech–…

1
167. Meaghan Hackinen - Women's Winner of the 2024 Tour Divide

13d ago

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I'm so proud to bring you a conversation with Meaghan Hackinen, woman's winner of the 2024 Tour Divide. 4,400 km, 60,000m of elevation gain in just 15 days 22 hours. Between the cold temperatures, the rain, the snow, and the peanut butter mud, to say that she crushed this route would be an understatement. To witness Meaghan’s transformation into a …

1
We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega 27:24

18d ago27:24

27:24

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…

1
Building climate resilience with vulnerable city dwellers with Sheela Patel and Philippa Nuttall 28:16

15d ago28:16

28:16

1 billion urban citizens live in informal settlements like slums and shanty towns, vulnerable to the most extreme impacts of climate change - flooding, prolonged drought and unprecedented heatwaves. India is in the eye of this storm — in May 2024, places in northern India, including Delhi, were suffering under temperatures as high as 50C, with thos…

1
166. Curtis Litun: Pink Weasel Coffee Company

20d ago

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In this episode, I chat with Curtis Litun of Pink Weasel Coffee Company. Curtis is an entrepreneur and has been part of 4 different small businesses. Most of you may know him from his premium clothing line, Spandex Panda, but recently Curtis has also begun roasting premium coffee. We recorded this podcast in the roastery that he has set up in his h…

1
165. 2024 Vibe of the Divide

24d ago

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Exclusive content announcement. Starting with "Vibe of the Divide', I am going to start offering exclusive content to supporters starting at the $5 level. Certain episodes will be available to supporters, while truncated versions will will go out to the public. There will still be a ton of public episodes, not to worry. In this teaser, I chat with …

1
Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish 30:41

22d ago30:41

30:41

Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…

1
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever 40:25

1M ago40:25

40:25

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…

1
164. Solo - Tour Divide Week is Here

1M ago

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It has been a while since I put out a solo podcast and what better time than the week leading up to the 2024 Tour Divide. I’m simultaneously feeling excited for all the riders on their way to the start in Banff and at the same time huge FOMO. You folks are embarking on an adventure that is going to change you life. I’ll see you in Banff on the 14th…

1
Episode 28 - A Spine Tingling Tale - Central Cord Syndrome 9:21

1M ago9:21

9:21

Have feedback? You can now send us a text message! We're back! Have you ever had a patient who suffered a seemingly minor injury and was complaining about weakness in their hands and odd sensations in their legs? This week we're discussing the most common spinal cord injury: Central Cord Syndrome. We'll also touch briefly on neurogenic and spinal s…

1
What You Need To Know About the Vaginal Microbiome With Danni Bichler 35:03

1M ago35:03

35:03

Many of you have probably heard of the gut microbiome, but do you know about the vaginal microbiome? Our guest today is here is unveil the truth behind this mystery of this microbiome. Danni Bichler, a Clinical Naturopath and Pain Reprocessing Therapy practitioner, is passionate about personalised healthcare that provides real, long-lasting results…

1
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft 44:43

1M ago44:43

44:43

Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …

1
163. Drew Raney on the Tour de Los Podres and Getting Kids on Bikes

2M ago

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In this episode of the podcast, I speak with Drew Raney @raneydayss. Drew recently helped put on a bikepacking event in the Los Padres National Forest in California - Tour de Los Padres - which he completed on a singlespeed! Additionally, he raised $1,000 for his elementary school to give away bikes and start a comprehensive "learn to ride" program…

1
Anna's Rollercoaster Ride with Adenomyosis and Advocacy for Awareness 24:05

1M ago24:05

24:05

Often overshadowed by the more well-known endometriosis, adenomyosis is a condition that brings a double dose of trouble to its sufferers. They face not only the usual dismissal and underestimation of their pain but also a higher rate of misdiagnosis. Given the lack of awareness and education around it, you might think adenomyosis is rare. However,…

1
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB 21:04

2M ago21:04

21:04

Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …

1
162. Bill Donahue, Author: Unbound: Unforgettable True Stories from the World of Endurance Sports

2M ago

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In this episode, I am speaking with Bill Donahue about his book Unbound: Unforgettable True Stories from the World of Endurance Sports. Bill Donahue is an independent writer who lives in New Hampshire. He has written for Outside, The New York Times Magazine, Bicycling, and Runner's World. In reporting stories, I’ve searched for fallen meteorites in…

1
Ben Russell: Comedy, Mental Health, ADHD and Overcoming Alcohol Addiction 24:53

2M ago24:53

24:53

In this episode, we dive deep into the life of comedian Ben Russell, exploring his candid journey with mental health, alcohol addiction, and ADHD. Ben opens up about his struggles, sharing how he has woven his personal experiences into his comedy shows to challenge societal stigma and break down taboos. Through humour and raw honesty, Ben provides …

1
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart 42:07

2M ago42:07

42:07

Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…

1
Fighting for Answers: Caitlin's Journey to Unveil an Ovarian Tumour 31:19

2M ago31:19

31:19

Today, we're bringing you an incredible story that will leave you speechless. Throughout her pregnancy, Caitlin experienced puzzling symptoms, only to be brushed off by medical professionals. Despite this, she welcomed her beautiful baby into the world. However, the symptoms persisted, and after a trip to Hawaii, they became increasingly alarming. …

1
Defying the Odds: Colette's Triumph Over Triple Negative Breast Cancer 32:08

2M ago32:08

32:08

Today I am joined by Community Ambassador for National Breast Cancer Foundation, Colette Chase. Colette was diagnosed with a rare and aggressive form of triple negative breast cancer. Her story begins when on holiday the previous month, she felt a small lump, and her worst fears were confirmed on her return home. Being a mother of two girls, an avi…

1
161. Jeff Woodgate - Protecting West Bragg Creek and Moose Mountain Trails

2M ago

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In this episode, I’m speaking with Jeff Woodgate, Instructor, guide and owner of Alberta 66 Mountain Biking and a key player in the Grow Kananaskis movement. They’re on a mission to protect over 900 hectares of pristine wilderness in West Bragg Creek and Moose Mountain from logging. Yep, that's the equivalent of 833 soccer fields! Can you imagine? …

1
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics 22:04

2M ago22:04

22:04

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt Lake City. We talked about Qualtrics’ vision, the highlights from the event, the XM Operating system, Qualtrics AI and the hundred different AI models that they have built, how they are e…

1
160. Mike Dion - Ride the Divide Returns

2M ago

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In this episode, I connect with Mike Dion, Director of Ride the Divide (2010), the movie we all know and love and, for many of us, was the catalyst for us to tackle bikepacking races and eventually, the Tour Divide itself. We chat about the films old and new. Mike discusses his process as a creator and the meaning he found creating the film and att…

1
Breaking the Silence on Endometriosis with Casey Burgess 31:56

2M ago31:56

31:56

Today's episode is a special one as we sit down with the vibrant Casey Burgess. Casey, a established actress, musician, television presenter, and ambassador for Endometriosis Australia. Throughout our chat, Casey bravely shares her personal journey with endometriosis, recounting the moment she first encountered this condition and how she manages it…

1
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega 38:45

3M ago38:45

38:45

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …

1
Navigating Early Pregnancy Loss with Pink Elephants' Co-Founder Sam Payne 34:19

3M ago34:19

34:19

Join us today as we welcome Samantha Payne, the co-founder and CEO of Pink Elephant Support Network. Pink Elephants offers comprehensive resources, up-to-date information, and peer support for individuals affected by early pregnancy loss. Driven by her personal experience with pregnancy loss, Sam embarked on a mission to establish this organisation…

1
159. Nathan Siemens on The Lost Elephant Ultra Race

3M ago

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In this episode of the podcast I connect with Nathan Siemens of the Lost Elephant Ultra Race (drink). We chat about the race itself and the logistics of organizing bikepacking race such as these. We chat about how women are dominating these events as well as other topics. Nathan drove up to Invermere from Cranbrook BC so that we could chat in perso…

1
Episode 500: Some reflections on the last 13 years 44:57

3M ago44:57

44:57

In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…

1
Empowering Others: Danni Rowland's Mission to Support Eating Disorder Recovery 35:54

3M ago35:54

35:54

Today, we are joined by Danni Rowlands, Head of Prevention at the Butterfly Foundation, Australia's leading charity dedicated to supporting those affected by eating disorders and body image concerns, along with their loved ones. In this episode, Danni courageously shares her personal journey with an eating disorder, offering invaluable insights int…

1
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins 1:09:41

3M ago1:09:41

1:09:41

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…

1
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther 55:16

4M ago55:16

55:16

Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring performance, a story about a Unilever soap factory, …

1
64 | Shelly Raine-An encore 1:04:34

4M ago1:04:34

1:04:34

Back from season 1 episode 3, Shelly is here to chat about her new upcoming book. Her new book, The Universe I Am - Know Yourself, is a guide to your spiritual connections and lifestyle. Shelly Raine has collaborated with many other spiritual leaders to bring you this new book. Giving you the help and guidance your desire in this new fast paced wor…

1
158. Dean Anderson on Creating Balance and the Benefits of Riding Solo

4M ago

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I have been wanting to talk to Dean Anderson for some time now. Finally, we were able to connect and we had a great conversation. I have admired Dean's Ultra Endurance efforts for many years. From completing the Triple Crown of bike packing in the US on his single-speed bike to Everesting projects, Dean is always getting after it In this episode he…

1
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures 56:53

4M ago56:53

56:53

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…

1
A look inside a punk-inspired contact center - Interview with David Powers 1:00:39

4M ago1:00:39

1:00:39

Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk. David joins me today to talk about the need for taking a more punk approach to customer experience and the contact center, what that means in practical terms, some of the big changes he’s seen in the contac…

1
157. Katrina Readman on Changing Your Relationship with Food

5M ago

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Katrina @nutrition_with_katrina wants to change your relationship with food. Our relationship with food goes beyond mere sustenance; it's intertwined with our emotions, habits, and overall well-being. Taking the time to evaluate and potentially transform this relationship can have profound effects on our health and happiness. In this conversation, …

1
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX 50:37

5M ago50:37

50:37

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operatin…

1
63 | Jody Crawford-Power of the pink 1:23:19

5M ago1:23:19

1:23:19

Get comfy and ready for a great listen, with my guest Jody Crawford! As a child, Jody watch her mother living a lifestyle that was all about living the human experience while providing for herself and the world around her. With this influence imbedded from a young age, Jody was able to craft a life that would follow in her mother's footsteps with h…

1
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG 52:13

5M ago52:13

52:13

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewe…

1
62 | Dave Robinson-Wellness in words 1:00:19

5M ago1:00:19

1:00:19

Meeting this guy has been such a blessing in my world! Joined by the man of storywork, Dave Robinson, in this episode we go into detail of what deep storywork is. How you can use it work through the stories that are getting you stuck in life. How to celebrate the stories that inspire your world. After 1,200+ sessions of storywork he knows what he i…

1
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia 47:36

5M ago47:36

47:36

Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully r…

1
156. 24 Hours on the Old Coach Road

5M ago

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Just a little self promotion for a 24 hour ride I’ll be doing next week on the Old Coach Road here in the Columbia Valley to raise awareness and donations for Heads Up Guys, a resource that provides men with information and practical tips to manage and prevent depression. I promote the idea of doing hard things and movement through nature as great …

1
155. Doug Dunlop - The Silk Road Mountain Race, Mortality, and Motivation

6M ago

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Doug Dunlop @coldbike, renaissance man, is a dad, adventure cyclist, musician, and bike mechanic. He is also a sewist specializing in pogies for flat and drop bar bikes and also creates awesome frame bags, one of which packed enormous amounts of gear on my ride down to Mexico on the Divide in 2022. Check out his website to learn more. Doug and I sa…

1
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst 52:54

6M ago52:54

52:54

Today’s interview is with Stefano Puntoni, Professor of Marketing at The Wharton School and Director of AI at Wharton, and Jeremy Korst, President at GBK Collective. Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emer…

1
61 | Theresa Du Toit-Celebrating love, even in heartbreak 1:09:41

6M ago1:09:41

1:09:41

Coming in all the way from Dubai, I welcome the beautiful Theresa Du Toit The Love Queen herself! While growing up love was never a strong presence in her world or home. Through her college years she started to teach herself how to love herself and all others. This was great timing as she married her sweetheart and had many happy years with him. Sh…

1
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley 43:30

6M ago43:30

43:30

Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, a workforce management consulting firm. Juanita joins me today to talk about the inside track on what customer service agents like or don’t like about their jobs, the implications of those findings, …

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