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Build Your Life Into The One You Want Destiny is debatable. But the filter through which you view your circumstances is 100% up to you. Whether you wake up in your own bed, a luxury suite at the Ritz-Carlton, or in a hospital, don’t wait to start building your life into the one you want! (Formerly Ambiguously Blind)
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Welcome to the SANGU STORIES podcast by The Ritz-Carlton Maldives, Fari Islands. Sangu, conch shells were ceremoniously blown to announce special news in the ancient Maldives. Inspired by this beautiful tradition, we have created Sangu as the voice of the island. The Ritz-Carlton Maldives is located on the Fari Islands, an archipelago of three-integrated luxury brands - The Ritz-Carlton Maldives, Patina and Capella, redefines the luxury landscape of the Maldives, offering both social and ser ...
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A an award winning podcast that goes Behind The Veil that provides insight into the world of weddings and events. From Mental Health and Wedding Planning to Vendor Meals - A Right or a Privilege, to singers on tour, and even a few famous people. There is nothing we won't tackle! Bringing in the worlds best vendors to provide true, honest, and real advice. The shows are always live, and always unedited.... so you never know what someone is going to let slip out! Host: Keith Willard - Owner of ...
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The Mentors Radio Show

Tom Loarie and Dan Hesse

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Remarkable CEOs deliver real-world advice, experience, stories, lessons learned, examples, failures, funny moments, successes, and more to help YOU find purpose, success and happiness in life and work!
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Host Shane Green invites well-known company culture gurus onto his podcast to discuss cutting-edge cultural mechanisms to refresh and reframe company cultures. He also speaks with technology companies about the best tools on the market for culture-focused companies. Subscribe now to find out who Shane is interviewing next week! A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on c ...
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Buzz Dental Marketing

Buzz Dental: Digital Marketing for the Dental Community

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Buzz is a Digital Marketing Show powered by Dentainment! This web-based show will cover a range of topics, strategies and initiatives to help take your Dental Practice to an entirely new level of success.
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Modrn Business

Modrn Business Podcast

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Co-hosted by the dynamic duo Ryan Hicks & Zack Fishman, Modrn Business is an award-winning, interview-style podcast that spotlights franchising's brightest executives. Follow along each week as we uncover franchising's top technology trends, the hottest franchise industries to invest in, ways to improve your own franchise business and how to potentially become a franchisee.
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That's A Crime

Just Curious Media

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A fascinating true crime podcast dissecting everything from a misdemeanor to a murder. Hosts: Jason Connell, award-winning documentary producer & true crime junkie, & Sal Rodriguez, comedian & toy expert/collector.
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This is my podcast. I have worked in brands like The Ritz-Carlton, Rosewood, Kempinski and 2 Michelin stars restaurantes in 8 countries. I am currently doing the level 4 of WSET in London and own a small business downtown Porto where I do proper wine tasting experiences. People learn here. I also own a small vineyard producing weird Alvarinhos, and traveled to 22 countries. This might be about wine, hospitality or whatever comes up in my minds. Hope you find it useful somehow. I do believe t ...
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Tony Built’s career as a DJ/Video DJ spans 18 years, including residencies at Splash, XL Nightclub, Bartini, Boxers Bar, The Ritz, and SPIN NY 23 in Manhattan. As well as,10 seasons as a resident DJ/VJ every Sunday night (where Tony created, produced and lauched the original Showtunes Sunday) in The Pines on Fire Island. He has also worked there in multiple venues including the legendary Pavilion and the Blue Whale. Tony has played multiple parties, as both DJ & VJ aboard ship for RSVP Vacat ...
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Welcome to the Building Excellence Podcast with Bailey Miles. The mission of this show is all about sharing inspiring stories from some successful athletes, coaches, business minds, and thought leaders to help you build excellence in your life, leadership, and legacy.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Growth Think Tank

Gene Hammett is a Speaker, Executive Coach, Inc Columnist, and Host of "Gr

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Develop leadership skills and understand leadership development from expert interviews with transformational leaders. Leaders in the Trenches gives raw discussions that dive deep into new strategies to accelerate your company growth and your leadership abilities. Get interviews from Fortune 100 leaders to experts in various domains of marketing, sales, and leadership that allows you to explode your growth. Learn from their failures and discover the finer elements of significance that will im ...
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The Hip 2 Health brand emerged from a journey marked by resilience and determination. It all began when my wife grappled with persistent health challenges, relentlessly seeking to rekindle the vitality she once enjoyed during our time in the Islands. Simultaneously, I found myself immersed in the world of corporate wellness coordination, working with renowned brands like Ritz Carlton, AON, law firms, banks, and many others to enhance their well-being programs. Upon relocating to America, we ...
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3GEN

Rick Olson Seminars

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3GEN is an engaging exploration of highly effective leadership, culture, and values in the workplace. The dynamic multi-generational trio of Rick Olson, Joe McCarthy, and Jon Weirauch elicit real-world stories and insights from many of the world's top professionals.
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Everyone has a story about failure; even successful people. Listen to frank discussions with artists, executives, entrepreneurs, actors, entertainers, and more, about failures of all sorts and how they turned their failures into successes. AOF provides helpful advice for young people (99 and under) on how to find art in our “failures.” Guests include: William Wegman; Adam Liptak, Kevin Allison (RISK! podcast), Michael Finkel, Beri Smither, Bonin Bough, Christina Sass and Rudy Garcia Tolson, ...
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Brothers Contracting

Cory & Chad Fischman

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Join Cory and Chad Fischman, general contractors and accomplished entrepreneurs based in South Florida, as they share their extensive knowledge and real-world experiences in the field of entrepreneurship. Through their informative and engaging conversations, you'll gain practical tips and insights on managing projects and teams, overcoming everyday obstacles, and achieving your business goals. Whether you're a seasoned pro or just starting out, the Brothers Contracting series offers valuable ...
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Camp Tiny Presents: Saturday Night RVers

Camp Tiny Presents: Saturday N

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This podcast is focused on one night Rving in Georgia. I will record onsite at a variety of events and campgrounds here in Georgia and other Southeastern states. In 2019 as a family we are planning to spend a lot of time at The Georgia National State Fair Grounds RVing there for one night while attending a host of events they have from livestock shows, dog shows and anything else we find of interest. For us its about ease of being onsite at our favorite events. If this appeals to you to list ...
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show series
 
Ritz Carlton is not just a brand. It’s a brand that sets the bar for customer experience. It was an incredible honor to host one of the icons in customer experience, Horst Schulze, the co-founder and former president of The Ritz Carlton Hotel Company. We talk about his new book, Excellence Wins, and he shares insights that transcend the hospitality…
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On this episode of BUZZ, we consider the legendary anticipatory service model at the Ritz Carlton. What lessons can be applied to the guest experience at your Dental Practice that will foster patients for life and ambassadors for your brand? Show Produced by Dentainment https://dentainment.com/ Dentainment is a Digital Creative Marketing Agency, pr…
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In this episode of Modrn Business, Zack chats with Co-Founder of K9 Resorts, Jason Parker, on all things pet services. We get into their differentiators vs others in the pet hospitality space, their recent $10M investment for a current franchisee, why the pet services industry has PE so interested and why pet services is one of franchising’s best b…
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#165: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins", a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across ind…
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In this episode, we delve into the journey of becoming a leader with Horst Schulze, Co-founder of The Ritz-Carlton. Schulze shares his invaluable insights on the essential qualities and skills required for becoming a leader in today’s dynamic business environment. We discuss the critical role that tough conversations play in leadership and how they…
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#168: 7x MLB All-Star & hosts of the Table 40 podcast, Matt & Leslee Holliday share their journey, as well as lessons in faith, marriage, leadership, and being present. Matt & Leslee met while Leslee was in college and Matt had just started his professional baseball career. They share their experiences and what it was like to have a great marriage,…
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In this episode, we dive deep into the essentials of hiring an SEO agency with Jason Hennessey, the author of "Honest SEO." Jason shares his expert insights on what to look for and avoid when hiring an SEO agency to ensure your business gets the best results. Discover the key questions to ask and the red flags to watch out for in the process of hir…
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In this episode of The Mentors Radio, Host Tom Loarie talks with Annie Duke, a world champion poker player and best-selling book author. We are all too familiar with the phrase “you’ve got to know when to hold ’em, know when to fold ’em,” but how DO we know? How can we be sure? Annie Duke is a decision-making expert, a cognitive science expert and …
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On this episode of BUZZ, we explore the Dental Marketing advantages to having strong page ranking across your Dental Website, and not just the homepage. Ensuring that your service and treatment pages are optimized and contain compelling content will help deliver the desired recognition from Google's Page-By-Page Quality Assessment, leading to expan…
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On this special episode of Priority Status Kristin Moller is joined by Jaime Black, a podcast pioneer and the producer/host of A Hotel Podcast. Jaime has over two decades of podcasting and digital media work and launched A Hotel Podcast last year after combining his passions for travel and storytelling. Listen in to our conversation as Jaime shares…
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In this episode, Dr. Michelli delves into the pervasive presence of marketing messages in our daily lives and how businesses can transform their communication from ordinary to extraordinary. Drawing inspiration from Saatchi & Saatchi's concept of "Lovemarks" introduced in Kevin Roberts' book "Lovemarks—The Future Beyond Brands," this discussion foc…
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In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important…
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In this episode, we delve into the principles of "Leading Excellence" with John Signa, CEO of E78 Partners, a leading consulting firm ranked No. 400 on the 2023 Inc. 5000 list for its exceptional performance and significant revenue growth. John shares his strategies and insights on how to inspire and guide your teams towards achieving outstanding p…
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On this episode of BUZZ, we celebrate Oral Healh Month and the opportunities it provides to craft captivating content for your social media platforms, engage with current and potential patients, become involved in events in your local community and integrate into your Dental Marketing strategy. Show Produced by Dentainment https://dentainment.com/ …
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#113: Steve Robinson is the former Executive Vice President & Chief marketing officer of Chick-Fil-A from 1981-2015. He currently serves as a consultant, speaker, and author on organizational culture, brand strategy, marketing and advertising, as well as leadership development. Steve went to Faulkner State where he played baseball and then finished…
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Written version: https://www.justgogrind.com/p/shonda-rhimes More about the Just Go Grind newsletter: Learn the tactics, strategies, and stories of world-class founders. I spend 20+ hours each week researching founders like Sam Altman, Melanie Perkins, and Patrick Collison, sharing the best insights with you every Sunday. Subscribe to the Just Go G…
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In this episode, we sit down with Mark Silverman, the author of "The Rising Leader Handbook," to explore the journey of ambitious professionals aiming to get promoted. Silverman shares key insights from his book, offering practical strategies and tools for becoming a Rising Leader in any organization. We discuss the essential qualities and actions …
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In this episode of THE MENTORS RADIO, Host Dan Hesse talks with Sister Donna Markham, PhD., an Adrian Dominican Sister and immediate past-president and CEO of Catholic Charities USA. During her ministry there, she led the implementation of national initiatives directed at alleviating the suffering of vulnerable people in the United States. Donna ha…
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That's A Crime Episode 79: Man Stabs 4 In AMC Movie Theater And 2 At McDonald's (2024) Jason Connell and Sal Rodriguez break down the true crime story of Man Stabs 4 In AMC Movie Theater And 2 At McDonald's in 2024. On May 25, 2024, 26-year-old Jared Ravizza of Chilmark, Martha’s Vineyard, MA, entered a screening of "IF" at the AMC Braintree 10, we…
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Salesforce.com is THE leader among their peers (11 straight years) in Customer Relationship Management solutions. Phil Nanus leads Salesforce’s Customer Success organization, a team of over 2000 employees. He shared invaluable insights into how Salesforce is revolutionizing customer success through innovation, trust, and technology. Here are my 3 k…
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On this episode of BUZZ, we explore the Google document leak on Github, the inner workings of the search algorithm that were revealed and the potential impact of these revelations on your Dental Marketing Strategy. We also examine the many ways that using ChatGPT can revolutionize your Dental Marketing, the strategic importance of minimal design, a…
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In this expanded episode, Dr. Michelli interviews Bill Tierney, the Vice President of Customer Experience and Digital Experience at Southwest Airlines. Their conversation delves into Bill's customer-centric journey and how his foundational roles within the company shaped his approach to customer experience excellence. Starting from his early days i…
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Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leade…
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#166: Chad Hennings is a 3 time Super Bowl Champion with the Dallas Cowboys, A10 fighter pilot, real estate businessmen, author, speaker, and ministry founder. In order to achieve a legacy of excellence, one must live a life of integrity and purpose. Excellence isn’t a destination; it’s an identity. Chad Hennings has lived this message through a ni…
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In this episode, we explore the critical strategies on how to invest in your employees the right way. Discover why it’s essential to invest in your employees to boost morale, enhance skills, and drive company growth. Today's guest is Jacob Corlyon, Co-Founder & CEO of CCMR3. Inc Magazine ranked his company #1648 on the 2023 Inc 5000 list. CCMR3 is …
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In this episode of THE MENTORS RADIO, Host Tom Loarie talks with Filippo Silvestri and Enzo Rosano, two restaurant entrepreneurs who talk about their journey from Italy to San Francisco, and from nothing to becoming celebrated restaurant entrepreneurs in one of the most competitive and diverse restaurant markets. Today’s topic is about The American…
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On this episode of BUZZ, we examine Google's new television advertising platform and the myriad opportunities it provides for Dental Marketing. We also explore effective brand building strategies, the significance of repurposing existing content, and more. Show Produced by Dentainment https://dentainment.com/ Dentainment is a Digital Creative Marke…
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In this episode, Dr Michelli explores the profound impact of recognition on employee engagement and customer satisfaction, as illuminated in "The Carrot Principle" by Adrian Gostick and Chester Elton. Research shows that companies with robust recognition practices see significantly higher returns on equity and better performance metrics across empl…
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In this episode, we explore essential strategies for cultivating a High-Performance Culture within your organization. Today's guest is Tim Vogel, Founder & CEO of Scenthound. Inc Magazine ranked his company #3573 on the 2023 Inc 5000 list.Scenthound IS A franchise concept specializing in wellness care for dogs by prioritizing basic hygiene and rout…
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How Bilt Uses 3-D Instructions to Enrich Lives “...Bilt's greatest usage by just sheer volume, happens literally on Christmas Eve and early, early in the wee hours of Christmas morning. And, you know, parents and grandparents and aunts and uncles there, you know, put the kids to bed and -okay, now let's go and assemble this in a bike and a play set…
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On this episode of BUZZ, we present 108 ways to leverage Artificial Intelligence to elevate your Dental Marketing to an entirely new level. Utilizing these concepts will provide invaluable insight into enhancing patient engagement, streamlining operations, and optimizing your Dental Marketing Strategy. Show Produced by Dentainment https://dentainme…
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The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fas…
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Kevin's story begins with a passion for motocross, fueled by the adrenaline of performing gravity-defying stunts. But life took a dramatic turn when a catastrophic accident left him paralyzed. In a split second, Kevin had to decide between two grim outcomes: staying on his bike and risking a broken neck or jumping off and potentially breaking his l…
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Written version: https://www.justgogrind.com/p/daniel-ek More about the Just Go Grind newsletter: Learn the tactics, strategies, and stories of world-class founders. I spend 20+ hours each week researching founders like Sam Altman, Melanie Perkins, and Patrick Collison, sharing the best insights with you every Sunday. Subscribe to the Just Go Grind…
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On this episode of Priority Status, we're diving into the world of weddings with none other than the dynamic duo, Lisa and Stephanie, sisters and co-owners of Cedar Lakes Estate, the Hudson Valley hotel and epic event venue. Join us as we explore the history of Cedar Lakes and its past lives - and why a wedding venue tour here should be on the shor…
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In this episode of THE MENTORS RADIO, Host Dan Hesse talks with New York Times #1 Best-Selling author Gretchen Rubin as she provides lessons and tips on how to live a better life by being happier and making those around us happier. Gretchen Rubin is one of today’s most influential and thought-provoking observers of happiness and human nature. She’s…
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On this episode of BUZZ, we are joined by special guest Dr. Michael Lowe, general dentist and inventor of the Tefball. We explore the moment of inspiration as well as the entrepreneurial process, from design to manufacturing to distribution and marketing, as well as the challenges of bringing a product to market while running three thriving dental …
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In this episode, Dr. Joseph Michelli examines Starbucks’ recent challenges and strategic responses under CEO Laxman Narasimhan's leadership. Despite facing its first negative financial performance since 2020 due to budget-conscious consumers, severe U.S. weather, competition in China, and other global economic volatilities, Starbucks continues to a…
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