Best Ryan Dunlap Podcasts (2024)

1
The RevOps Review - With Jeff Ignacio and Ryan Milligan - Building A Sales Process 20:39

4h ago20:39

20:39

Our host Jeff Ignacio sits down with Ryan Milligan, VP of Sales and Revenue Operations at QuotaPath. They look at how to tailor your sales process and demos to each buyer and their pain points. They also discuss outbound automation, forecasting and the buying process. Finally, they look at the importance of gaining street credibility and looking at…

1
The RevOps Review - With Jeff Ignacio and Ali Rastiello - Staying Proactive & Becoming A Strategic Partner 22:54

6d ago22:54

22:54

Our host Jeff Ignacio sits down with Ali Rastiello, VP of Revenue Operations at Health Catalyst. They discuss how to be proactive rather than reactive, break down silos and change the mentality of your teams in RevOps. They also look into CPQ and how to improve visibility, standardise systems and become a strategic advice partner for your GTM funct…

1
The RevOps Review - With Jeff Ignacio and Laura Fu - Improving Productivity and Creating Repeatable Processes 24:20

13d ago24:20

24:20

Our host, Jeff Ignacio, sits down with Laura Fu, VP of Revenue Operations and Productivity. They talk about managing the entire customer journey and which metrics to focus on, including pipeline coverage and NRR. They also look into how to optimise the sales funnel in a scaleable and repeatable way and how to inspire and incentivize reps. Finally, …

1
The RevOps Review - With Jeff Ignacio and Camela Thompson - Why RevOps Is Not Just SalesOps Rebranded 20:18

20d ago20:18

20:18

Our host Jeff Ignacio sits down with Camela Thompson, RevOps and Marketing consultant. They discuss how RevOps is so much more than just sales ops rebranded and how it plays an important role across the entire GTM motion. They look into defining North Star metrics, the importance of brand building and why more time and focus needs to be spent on cu…

1
The RevOps Review - With Jeff Ignacio and Gabe Naviasky - Transitioning Into RevOps and Leading From The Front 25:40

28d ago25:40

25:40

Our host Jeff Ignacio sits down with Gabe Naviasky, co-founder of Leadbeam. They discuss how to transition into RevOps and the skills that are important as a revenue operator. They also discuss how to coach your reps, prioritise your problems and understand what is best for the company. Finally, they look at how to lead from the front and how Gabe …

1
The RevOps Review - With Jeff Ignacio and Samarth Mital - Scaling GTM Strategies 23:04

1M ago23:04

23:04

Our host Jeff Ignacio sits down with Samarth Mital, Senior Director of Global Sales Strategy, Planning and Analytics, Renewals and Sales Development at Rubrik. They discuss how to intelligently scale GTM strategies, from creating sophisticated models, planning and analytics and working cross-functionally. They also discuss transitioning from a cons…

1
The RevOps Review - With Jeff Ignacio and Jake Dunlap - Improving The Buyer’s Experience 19:14

1M ago19:14

19:14

Our host Jeff Ignacio sits down with Jake Dunlap, CEO of Skaled Consulting. They look at how to improve the buyer’s experience and improve personalisation. They also look into the power of AI and how it can help build sales relationships and understand personas, pain points, and how you solve problems. Finally, they discuss how RevOps can help scal…

1
The RevOps Review - With Jeff Ignacio and Nicholas Garza - Operating As A Team Of 1 & Optimising Tech Stacks 24:08

2M ago24:08

24:08

Our host Jeff Ignacio sits down with Nicholas Garza, Revenue Operations Manager at Membersy. They discussed how to work effectively as a team of 1, from prioritising tasks to creating departmental alignment. They also spoke about the difference between having a backlog and a roadmap. They looked into how to request and prioritise new resources, bui…

1
The RevOps Review - With Jeff Ignacio and Akansha Aggarwal - Becoming An Objective Trusted Partner 16:09

2M ago16:09

16:09

Our host Jeff Ignacio sits down with Akanshsa Aggarwal, Senior Director of GTM Strategy and Ops at NetApp. They discuss how to learn from failure and reflect on your impact, as well as their time together at AWS. They also look at how to become an objective trusted partner and look at the objective data points to plan and advise strategically. They…

1
The RevOps Review - With Jeff Ignacio and Max Maeder - Scaling Systems And Structures 28:33

2M ago28:33

28:33

Our host Jeff Ignacio sits down with Max Maeder, CEO of Found HQ. They discuss how to build and scale systems and internal structures. They look into the consequences of working in silos and the importance of unifying teams and systems. They also discuss how to build a roadmap and a centralised org.By Cognism

1
The RevOps Review - With Jeff Ignacio and Jacki Leahy - Building A RevOps Team & GTM Tech Stack 19:02

2M ago19:02

19:02

Our host Jeff Ignacio sits down with Jacki Leahy, Founder of Activate the Magic. They discussed her journey into RevOps, Jacki’s love of breaking and fixing things, and how she learned to operationalise processes. They also delved into how to construct and scale a team and build a GTM tech stack vs what she could unlock with capability.…

1
The RevOps Review - With Jeff Ignacio and Rob Jones - Tracking The Right Metrics & Understanding Your ICP 25:33

3M ago25:33

25:33

Our host Jeff Ignacio sits down with Rob Jones, Creative Lead at RevPartners. They discuss how to define your core personas, ICP and product market fit. They also look into how RevOps as a service can add value and the crucial metrics you need to track for your marketing function, including the importance of dark social. Finally, they cover why you…

1
The RevOps Review with Jeff Ignacio and Matthew Volm - Key Insights And Trends In The RevOps Community 20:38

3M ago20:38

20:38

Our host Jeff Ignacio sits down with Matthew Volm, CEO of The RevOps Co-Op community. They discussed the upcoming trends within the RevOps space, including the shift in attention towards the post-sales side of operations and customer success. They also covered how AI will speed up processes and efficiency, especially when implementing new tools. Fi…

1
The RevOps Review with Jeff Ignacio and Cody Kimball - Functional Intelligence and Retroactive Insights 20:29

3M ago20:29

20:29

Our host Jeff Ignacio sits down with Cody Kimball, Senior Director or Revenue Operations and Analytics at Entrata. They discussed how to improve operational efficiency and automate intelligence and the need to be strategic and intentional with decisions. They also spoke about the cost of bad and stale data and the difference between a single source…

1
The RevOps Review with Jeff Ignacio and Timothy Hughes - Breaking Down Silos And Aligning The Funnel 26:15

3M ago26:15

26:15

Our host Jeff Ignacio sits down with Timothy Hughes, author of ‘Smarketing’ and CEO of DLA Ignite, to discuss collaboration and alignment. They cover the sales and handoff process, how to measure success and ratios. They also discuss the power of social media, the dark funnel and leading indicators.By Cognism

1
How to Appear More Trustworthy through Nonverbal Communication, Throwback with Dr. Abbie Maroño, Ep #446 39:09

3M ago39:09

39:09

According to Dr. Abbie Maroño, someone judges whether or not they can trust you within 33 milliseconds of meeting you. Once they’ve made their observation, they’ll spend every interaction looking for cues to confirm what they felt (correct or not). So how do you convey trustworthiness? Through nonverbal communication. Dr. Abbie Maroño shares her #1…

1
Take Command of Your Mindset with Joe Hart, Ep #445 24:43

3M ago24:43

24:43

Dale Carnegie is a global training organization with 200 operations in 86 countries. Its instructors teach the Dale Carnegie course following the model he developed over 100 years ago. Joe Hart took the course as a young lawyer, and it changed the trajectory of his life. He left law and went into business, and the course helped him see a different …

1
The RevOps Review with Jeff Ignacio and Chris Fezza - Metrics, Data Architecture and Growth Rates 27:21

4M ago27:21

27:21

Our host Jeff Ignacio sits down with Chris Fezza, CEO of Operatus. They discuss the metrics that matter, the importance of establishing a robust data structure and the impact of AI in RevOps. They also talk about how to be more strategic with your decisions, the quote to cash process and how to prioritise your budget.…

1
What is Your Style Under Stress? Throwback with Joseph Grenny, Ep #444 27:15

4M ago27:15

27:15

How do you handle stressful conversations? Do you know how you’re likely to react? Do you default to being aggressive or combative? It’s crucial that you understand how you react—i.e. your “style under stress”— in tense situations to change how you show up in the moment. Navigating these conversations is Joseph Grenny’s specialty. He shares where t…

1
The Right Way to Negotiate with Andreas Winheller, Ep #443 29:19

4M ago29:19

29:19

Is there one right way to negotiate? Is one methodology superior to the other? For the last 30+ years, “Getting to Yes” was the book on negotiation. More recently, “Never Split the Difference” has become the book on negotiation. The vast majority of people read the top-selling book(s) in a category and think they’re fully educated. That’s just impo…

1
The RevOps Review with Jeff Ignacio and Jen Bergren - Documenting Processes and Building Communities 23:16

4M ago23:16

23:16

Our host Jeff Ignacio sits down with Jen Bergren, a course creator and instructor. They delve into the RevOps community and how to find resources, from courses to newsletters. They also discuss which tools can be used to document your processes and touch on what role AI can play with creating chatbots.…

1
The Key to Negotiating with Different Cultures with Eliane Karsaklian, Ep #442 31:09

4M ago31:09

31:09

Every culture has different foundational beliefs. We may recognize the same brands and use the same products worldwide but we behave far differently. Eliane Karsaklian learned this firsthand from living in different countries. In this throwback episode, she shares how negotiating with different cultures has to start with a mindset shift. The best w…

1
How to Gather Stories with Matthew Dicks, Ep #441 31:39

4M ago31:39

31:39

How do you find the right stories to tell? Matthew Dicks is a phenomenal storyteller. He’s written several novels and non-fiction, including “Story Worthy.” He owns “Speak Up Storytelling” and “Story Worthy MD” to help people learn to become better storytellers—because everyone has stories to tell, they just don’t know it. He simplifies the story-g…

1
The RevOps Review with Jeff Ignacio and Mallory Lee - Understanding The Customer Journey and Cross-Functional Alignment 15:18

4M ago15:18

15:18

Our host Jeff Ignacio sits down with Mallory Lee, Vice President of Operations at Nylas. Mallory delves into her experience in marketing ops and how RevOps can enhance alignment and provide a unified vision. She and Jeff cover the customer journey and the data you need to understand personas. They also discuss the importance of product usage inform…

1
Predictive Procurement with Edmund Zagorin, Ep #440 35:56

4M ago35:56

35:56

One of procurement's roles is to achieve cost savings while balancing the needs of the company. Predictive procurement starts with defining things like: What has to be true for the prediction to be accurate The level of confidence of the person making the prediction If something changes, is the prediction invalid? Predicting cost savings isn’t easy…

1
How Storytelling Increases Credibility per Mark Carpenter, Ep #439 24:08

4M ago24:08

24:08

Logic and rational thinking don’t always work to convince someone to do something. People hear “Storytelling” and think of novels, movies, TV shows, etc. They don’t see it as what it is: A skill. Intuitively, people connect through stories. It’s how we make sense of the world. Storytelling moves someone toward action. And storytelling increases cre…

1
The RevOps Review with Jeff Ignacio and Eddie Reynolds - RevOps as a strategic growth function 19:41

4M ago19:41

19:41

Our host Jeff Ignacio sits down with Eddie Reynolds, CEO and Revenue Operations Strategy Consultant at Union Square Consulting, to talk about why RevOps is needed as a strategic function. They discuss how RevOps can help fix undocumented and broken GTM and sales processes. They also talk about the sales assembly line, the need to improve prospectin…

1
Emotional vs. Logical Commitments, Throwback with Svitlana Kalitsun, Ep #438 22:17

4M ago22:17

22:17

When it comes to tense emotional situations, getting a commitment from the counterparty can be tough. We know that a commitment usually leads to positive outcomes. So how do we leverage emotion to help people make logical commitments? Svitlana Kalitsun—a Ukrainian negotiation expert and lawyer—shares her thought-process in this throwback episode of…

1
Lessons Learned from a Failed Negotiation with William Ury, Ep #437 35:30

4M ago35:30

35:30

William Ury is one of the most well-known—and experienced—names in the field of mediation and negotiation. He’s worked around the globe in every circumstance imaginable. In this episode of Negotiations Ninja, we talk about what he’s learned throughout his storied career, including what he’s learned from the failures. Outline of This Episode [2:43] …

1
The RevOps Review with Jeff Ignacio and Sam Sutton-Reid - The Skills You Need As a Revenue Operator 29:43

4M ago29:43

29:43

Our host Jeff Ignacio sits down with Sam Sutton-Reid, Director of Revenue Operations at Pearson, to discuss which skills you need as a revenue operator. They discuss how previous experience in sales roles adds a level of empathy and understanding to the role and what it takes to be a leader in RevOps. They also touch on the RevOps continuum and how…

1
Communicating through Disagreements, Throwback with Debra Roberts, Ep #436 27:33

4M ago27:33

27:33

If a conversation with an employee has become a disagreement and you can’t seem to work through it, what do you do? Communicating through disagreements is tricky. Where do you start? According to Debra Roberts, you need to get to the root of the issue by listening. Only then can you determine next steps. Learn her framework in this throwback episod…

1
How Mario Martinez Negotiated a $46 Million Deal, Ep #435 33:18

5M ago33:18

33:18

Mario Martinez—the CEO of Vengreso and the host of the Modern Selling podcast—negotiated a 46-million-dollar deal when he worked for Sprint. How did he do it? Mario shares how he put everything on the line to make this deal a reality in this episode of Negotiations Ninja. Outline of This Episode [1:58] Learn more about Mario Martinez [3:32] Laying …

1
The RevOps Review with Jeff Ignacio and Cliff Simon - Data Insights and Data Governance 20:07

5M ago20:07

20:07

Our host Jeff Ignacio sits down with Cliff Simon, Chief Revenue Officer at Carabiner Group, to discuss all things data. They discuss how to use data to drive insights and the importance of data governance and a robust data infrastructure. They also highlight why data hygiene is integral and how companies can leverage intent data and various data se…

1
Is Empathy the Key to Successful Crisis Negotiation? Throwback with Dr. Andy Young, Ep #434 23:57

5M ago23:57

23:57

Dr. Andy Young has over 20 years of experience in crisis negotiation. While every scenario he encounters dictates a different approach, there’s one underlying theme: empathy. Developing true empathy for the other party—though exceedingly difficult—can sometimes mean the difference between success and failure. Dr. Young shares more in this throwback…

1
Are You an Unconsciously Incompetent Negotiator? Keld Jensen Weighs In, Ep #433 23:53

5M ago23:53

23:53

Why are most negotiators unconsciously incompetent? Keld lives and breathes negotiation. He’s been negotiating since 1998. Before that, he was the CEO of a tech company. He thought he was a great negotiator but realized he was unconsciously incompetent. It was a terrible realization. What you choose to do when you’re hit with the realization dictat…

1
The RevOps Review with Jeff Ignacio and Caterina Torres - Customer Success and Expansion Opportunities 19:40

5M ago19:40

19:40

Our host Jeff Ignacio sits down with Caterina Torres to discuss all things customer success. They talk about the different approaches with high-touch and low-touch customers and how why collaboration between customer success and sales is paramount. They also discuss how to set the right customer success metrics, feedback loops and ARR.…

1
Jeanette Nyden Uncomplicates Scope of Work, Throwback, Ep # 432 31:21

5M ago31:21

31:21

Scope of work clauses aren’t technically complex or complicated. But they’re where people repeatedly make mistakes. Jeanette starts by making sure the business objective is clear, creates good acceptance criteria, gathers the right KPIs and SLAs, and collaborates with her counterparts. Jeanette uncomplicates scope of work clauses in this throwback …

1
Anchoring in High-Stakes Negotiations with Justin Michael, Ep #431 32:57

5M ago32:57

32:57

Why should you utilize anchoring? How do you anchor a deal? How early in the negotiation should you do it? After 20+ years in sales—and extensive research on neurolinguistic science, Natural Language Programming (NLP), game theory, social dynamics, behavioral psychology, and anything to do with human behavior—Justin Michael has a handle on anchorin…

1
The RevOps Review with Jeff Ignacio and Anastasiia Binns - Prioritising Problems and Building Relationships 19:30

5M ago19:30

19:30

Our host Jeff Ignacio sits down with Anastasiia Binns, Head of Revenue Operations at Semble to discuss how to prioritise and categorise problems in RevOps. They delve into the importance of quick wins and building relationships and credibility within the org. They also talk about why you should pick your battles and how to decipher what is actually…

1
How to Argue Precedent in Negotiations, Throwback with Joel Trachtman, Ep #430 24:14

5M ago24:14

24:14

Have you ever heard a counterpart say, “This is how we’ve always done it” when they don’t want to make a change? How can you help them move beyond their argument to see the potential of your solution? Help them see the “precedent” or characteristics from past positive outcomes that will be the same for them. Learn how to do just that in this throwb…

1
16. The Biggest Year Of Our Lives 42:12

5M ago42:12

42:12

Today is a life update special! It's been almost two years since our last episode (thanks for your patience!), so we wanted to return to chat about all the big things that we've done, and what's coming up: specifically the show we co-hosted at Carnegie Hall in December 2023, our engagement and alexrainbirdSessions! Plus, we give you a sneak peek at…

1
Buying a Vineyard: Negotiating the Intangibles with James Cluer, Ep #429 32:28

5M ago32:28

32:28

How do you negotiate the purchase of a vineyard or winery? What intangibles do you need to consider? According to James Cluer, vineyards hold different values to different people depending on different things. What makes James qualified to address this unique subject? James has been in the wine industry for 30+ years in multiple countries with mult…

1
The RevOps Review with Jeff Ignacio and Ping Del Giudice - Data-Driven Decision Making and The Single Source of Truth 18:17

5M ago18:17

18:17

Our host Jeff Ignacio sits down with Ping Del Giudice, VP of Revenue Operations at Leapsome, to discuss the single source of truth. They talk about the importance of data visibility, accuracy and dashboards. They also delve into how to map out your buyer's journey and develop a roadmap with consistent definitions and metrics. On top of this, they d…

1
What Do You Do When You Trigger Reactance? Throwback with David Hoffeld, Ep #428 25:32

5M ago25:32

25:32

In episode #309, the CEO and Chief Sales Trainer at the Hoffeld Group, David Hoffeld, dives into how to leverage social proof to your benefit. David also covers what to do if you trigger reactance. According to David, reactance is “Psychological arousal that occurs when you perceive your ability to freely choose is being restricted by another perso…

1
Mastering the Value Sale with Ian Campbell, Ep #427 26:14

5M ago26:14

26:14

Where does value fit in the sales funnel? How do you structure your value proposition? The value discussion is often the most difficult conversation for salespeople to have. They like to employ likability, authority, and trust. They can’t always wrap their heads around value. But value and ROI are the single most important things that procurement l…

1
The RevOps Review with Jeff Ignacio and Haris Odobasic - Product Signals and Customer Health 23:12

6M ago23:12

23:12

Our host Jeff Ignacio sits down with Haris Odobasic, Co-Founder of Revenue Wizards to talk about customer health and success. They discuss the importance of customer health scores and product signals. They also talk about how to prevent churn, drive upsell understand usage data.By Cognism

1
Negotiation Training in Wartime, Throwback with Mark Lowther, Ep #426 30:04

6M ago30:04

30:04

Mark Lowther was a SWAT Crisis/Hostage Negotiator and is currently an international instructor for negotiation. He spent time in Ukraine in 2022, teaching mediation, dispute resolution, and hostage negotiation techniques. He worked with mostly civilians, teaching them how to engage in dialogue to avoid escalating to disputes. In this throwback epis…

1
Finding Success by Being Customer-Obsessed with Alex Yakubovich and Stan Garber, Ep #425 30:00

6M ago30:00

30:00

What have Alex Yakubovich and Stan Garber learned from founding and successfully exiting their own companies? Being customer-obsessed is the key to success. It’s the mindset they’re embracing in their newest venture, Levelpath. Alex and Stan share how being customer-obsessed has shaped their past successes and their current project in this episode …

1
The RevOps Review with Jeff Ignacio and Shantanu Shekhar - Annual Planning and Process Optimisation 20:27

6M ago20:27

20:27

Our host Jeff Ignacio sits down with Shantanu Shekhar, the Head of EMEA Customer Sales at Gong, to discuss how to improve and optimise operational efficiency. They cover the annual planning process, unit economics and how to test ratios. They also discuss improving processes and tech stacks to save time and resources.…

1
How Body Language Can Reveal Lies, Throwback with Susan Ibitz, Ep #424 27:42

6M ago27:42

27:42

The Depp vs. Heard trial garnered media attention for months in 2022. Ultimately, Heard was found guilty of defamation and the jury awarded Depp $15 million in damages. Susan Ibitz knew that the jury would swing in favor of Depp. Just how did she know? Amber wasn’t likable, warm, or believable. She lied. It was written all over her body language. S…

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