Tearsheet is news, opinion, and analysis on the business of finance. Candid conversations with senior executives, fintech entrepreneurs, investors, industry experts -- all weigh in on the trends impacting the industry and the disruptive impact technology is having on the business. Where social media, technology and finance intersect.
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MoneyLion's maniacal mission of rewiring finance with Dee Choubey
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Welcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Today, I have the pleasure of sitting down with Dee Choubey, CEO of MoneyLion.In our chat, Dee takes us on a journey through…
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“We don’t use the word ‘disrupt’”: The future of financial services, starting with distribution
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Welcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.I'm thrilled to bring you a special episode today. After doing this for over 10 years, it’s not often I’m on the other side …
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Deep Dive: Building for Gen Z, influencers, financial literacy, and a budgeting coloring book
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Tearsheet Editor-in-Chief Zack Miller hosted a LinkedIn Live session featuring two of our top reporters, Rabab Ahsan and Sara Khairi. It was a chance to go behind the scenes of our reporting and go deeper into what's happening at the intersection of financial services, new models, rising expectations, and evolving technology.We explored the fascina…
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'Brick walls are there to be broken by those who deserve to': Curve's Shachar Bialick
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Welcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Today, I invite you to join us as we uncover the story of Curve, a creative fintech that's a sort of operating system for mo…
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Untapped strategies to create Gen Z-friendly financial products: Publicis Sapient’s Mahesh Raghavan
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Welcome to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.For the past 18 months, we’ve been exploring what it will take to really deliver financial services and products that resona…
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How U.S. Bank's innovation team tries to uncover the tech trends reshaping financial services
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Today, we're joined by Don Relyea, the Chief Innovation Officer at U.S. Bank, and Todder Moning, who leads the ba…
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How fintechs are reworking their tech and customer focus to get closer to Gen Z customers
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.As we explore how financial services is attempting to cater to younger customers, it’s clear – some neobanks and …
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'Having a relationship with Gen Z is good for banks’ immediate bottom lines': Greenlight’s Matt Wolf
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Understanding how a system works is the first step to leveraging it to your advantage. However in an environment …
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Empowering the Gen Z Future: Bridging finance and sustainability with Eunice Jung
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Next up, we have Eunice Jung, who is helping to encourage climate-smart lifestyles through fintech as Head of Par…
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Navigating debit, credit, and digital influence with Mastercard's Bunita Sawhney
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.This episode of The Tearsheet Podcast delves into the evolving financial landscape for Gen Z, focusing on their t…
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Inside Adyen's approach to digital payments with Trevor Nies
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Today we have an insightful conversation for you featuring Trevor Nies, senior vice president and global head of …
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Empowering merchants with Citi Pay: A dive into embedded payments with Terry O'Neil
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Today, I’m thrilled to bring you an exclusive conversation with Terry O'Neil, a payments leader at Citi responsib…
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Unleashing the power of brand purpose in financial services with StrawberryFrog
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In the dynamic landscape of financial marketing and transformation, few figures stand out as prominently to me as Scott Goodson, CEO, and Chip Walker, Head of Strategy, at StrawberryFrog. I’ve spoken to these guys a few times over the years and they just get it. StrawberryFrog has been called the very best creative marketing, innovations, and trans…
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Argyle's Shmulik Fishman on the firm's recent Series C and the future of payroll connectivity
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Today, we have a special guest joining us—Shmulik Fishman, CEO of Argyle. I’ve spoken to Shmulik a few times over the years and it’s been really interesting to see how early he was to the space he’s playing in, as well as the impact Argyle is having on financial services. The firm’s recent investment round I think speaks to that.Argyle has been at …
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Behind the creation of Current's new credit builder card
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack MillerAnd for today’s episode, we're embarking on an insightful journey with two professionals I consider as visionaries…
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Scaling with Purpose: The Brex blueprint for growth with Karan Anand
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.In today's conversation, I chat with Karan Anand, President at Brex. Brex has undergone a remarkable transformati…
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Gen Z invests for reasons that are completely different from previous generations
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Welcome, everyone, to another episode of The Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.Actually, I’m your co-host today – joining me is Rabab Ahsan, Tearsheet reporter. Rabab has been doing a bang-up …
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Unlocking access to top asset managers: The Securitize story with Jamie Finn
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Welcome to the Tearsheet Podcast where we explore the future of financial services with an eye on technology, new models, innovation, and changing expectations. I’m Tearsheet editor in chief, Zack Miller.In the early days of Tearsheet over 10 years ago, we spent more time covering private markets for assets. Remember back, that was the crowdfunding…
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The heart of today's episode is a topic that's both innovative and harmonious—sonic branding. We'll embark on a fascinating journey of the power of creating ear worms to support financial services marketing, guided by two remarkable guests. Michelle Schoening, AVP, Marketing Communications & Design at Navy Federal Credit Union joins us to talk abou…
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How Navy Federal created a new sonic brand
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The heart of today's episode is a topic that's both innovative and harmonious—sonic branding. We'll embark on a fascinating journey of the power of creating ear worms to support financial services marketing, guided by two remarkable guests. Michelle Schoening, AVP, Marketing Communications & Design at Navy Federal Credit Union joins us to talk abou…
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'Americans spend $170 billion a year just waiting for their next paycheck': Rain's Alex Bradford
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One of the biggest trends that we’ve seen over the past 2-3 years is the emergence of early wage access, giving primarily gig and hourly workers access to their income on demand, as opposed to the hard-coded dates of a traditional payment cycle. Rain’s Alex Bradford joins me on the podcast to talk about what’s driving the demand for EWA and how Rai…
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From AI to Blockchain: Mastering payment tech with Mastercard CTO, Ed McLaughlin
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Welcome to the Tearsheet Podcast where we explore the future of financial services with an eye on technology, innovation, emerging models and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.One of the tenets we founded this podcast and everything we do at Tearsheet – our reporting, conferences, awards programs, even our new Work…
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Inside American Express' strategic move into business banking with Gina Taylor
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Welcome to the Tearsheet Podcast, where we explore the future of financial services with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller. I don’t know if you’ve noticed but American Express over the past couple years has moved decisively into banking small businesses. We’ve definit…
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Behind the launch of Paze with Early Warning's James Anderson
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Welcome to the Tearsheet Podcast, where we explore the future of financial services with an eye toward technology, new models, innovation, and changing expectations.When Early Warning launched Zelle in 2017, it seemed a very big mountain to climb. For a bank-backed P2P payments app to replace or at least compete with Venmo seemed unbelievable. Venm…
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How Affirm and Credit Karma make products Gen Z loves
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Welcome to the Tearsheet Podcast, where we navigate financial services together, with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller. This is the final episode in our special podcast series on Gen Z, where we explore the fascinating Gen Z deeper: their relationship with money, how…
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What to expect in financial services in 2024 with i2c's Serena Smith.
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Welcome to the Tearsheet Podcast, where we navigate financial services together. We explore the future of financial services with an eye on technology, innovation, new models, and changing expectations. I’m Tearsheet editor in chief, Zack Miller. In today's episode, we dive into the dynamic world of financial institutions and their strategies for t…
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How Citi is rising to meet increased global demand for faster payments with Scott Damassa
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Welcome to the Tearsheet Podcast, where we explore the future of financial services with an eye toward technology, new models, innovation, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.One of the themes we’ve been charting over the past couple of years is the impact of moving to a world defined by real time – or close to r…
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Tearsheet Talks: Lena Vann, Head of RESL Product & Risk Management, TD Bank
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Lena Vann is SVP of Real Estate Secured Lending (RESL) Product & Risk Management at TD Bank.This fireside chat will focus on the evolution of lending to communities of color since the inception of mortgages to present day, from the unique and personal perspective of someone who grew up in a disenfranchised, urban community and later joined the indu…
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How Gen Z shops and how financial services can help
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Welcome to the Tearsheet Podcast, where we discuss the intersection of financial services and technology. In today's episode, we have a thought-provoking conversation with Jason Wilk, the founder and CEO of Dave, a neobank impacting the way Americans approach banking.Join us as Jason shares insights into Dave's mission, one that aims to level the f…
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Exploring the future of credit with Marqeta's Simon Khalaf
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In this Tearsheet Live, Marqeta CEO Simon Khalaf will dive into the credit space, discussing why there’s been such little innovation in credit cards in decades, and what’s on the forefront for innovation in credit technology. He’ll share what this means for brands hoping to reimagine how they foster customer loyalty, and for consumers who are incre…
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How Gen Z likes to get paid with DailyPay, Wise, and Amex
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Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor, Zack Miller. This episode of the podcast explores how Gen Z interacts with financial services. We explore Gen Z's digital nature, their preferences for convenience, and their global outlook. The conversation touched on various financial tools and solutions offered by respective institutions …
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'The Chief Data and Analytics Office is a team sport': Vanguard's Ryan Swann
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Welcome to the Tearsheet Podcast, where we explore the dynamic intersection of data, finance, technology, and innovation. I’m Tearsheet’s editor in chief, Zack Miller.In today's episode, we dive deep into the world of data-driven decision-making with Ryan Swann, the Chief Data and Analytics Officer at Vanguard.At Vanguard, Ryan leads the charge in …
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The state of bill pay with Solutions by Text’s Nick Babinsky
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On this Tearsheet Live, I'm joined by Nick Babinksy, Chief Product Officer at Solutions by Text. We're going to be talking about the state of bill pay, digital payment trends, and growing demand for text.The big ideasShift Towards Text-Based Interactions: The trend is moving towards simplicity and convenience in bill payments, leveraging text-based…
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‘If you get Gen Z right, it will build your bank for the future’: Citizens Bank’s, Brendan Coughlin
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Welcome to the Tearsheet Podcast, where we dive deep into the intersection of financial services and technology. I’m Tearsheet’s editor in chief, Zack Miller. On today's episode, we have Brendan Coughlin, Vice Chair and Head of Consumer Banking at Citizens Bank, guiding us through the intricate world of banking transformations and how they're cater…
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Revisioning banking and BaaS last mile to safely deliver financial products
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Welcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.We’ve got a great show prepared for you today. We’re going to be talking about "Reimagining the Last Mile in Banking and the BaaS Business Models that will ensure Safe and Secure Delivery of Financial Products." We’ve assembled a panel of experts that will provide valuable…
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The Gen Z Effect: Sustainability, technology, and the future of finance
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This episode of the podcast explores how Gen Z’s penchant for bringing social issues to the forefront impacts the financial services they use and their choice of providers. We look at one particular partnership between Klarna and Good on You that demonstrates the power to serve Gen Z via a collaboration that combines sustainability with financial s…
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Wise's partnership with Swift helps modernize X-border payments for FIs
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Welcome to Tearsheet Live. I'm Zack Miller, Tearsheet's editor in chief.Recently, global money mover Wise and Swift announced a new Correspondent Services offering that will empower financial institutions to make sending money internationally faster, cheaper, and more convenient for their customers. By combining the strengths of Swift's global fina…
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The evolution of digital banking tech platforms and Deloitte BankingSUITE with Tim O'Connor
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Welcome to The Tearsheet Podcast, where we go deep into the ever-evolving world of modern financial services with the people making it happen. I'm your host, Tearsheet editor, Zack Miller, and in today's episode, we're diving into the digital banking landscape, its transformation, and how financial institutions are adapting to this new ecosystem. J…
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Launching a card is such a core part of today’s financial services. Whether you’re an incumbent or a fintech, a card is likely a cornerstone product in your portfolio and an important contributor to your revenue.But the work doesn’t end with launching a new card. There’s a whole world of promotion and growth to move a card from being just another o…
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Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.In this episode, we're joined by Everett Cook, the CEO and co-founder of Rho, an all-in-one finance platform for businesses. Rho is changing the game by combining accounts payable, expense management, corporate cards, and commercial banking into a single comprehensive pl…
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'My goal is to provide very high levels of customer satisfaction at scale': Argyle's Shmulik Fishman
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Welcome to the Tearsheet Podcast, I’m editor in chief, Zack MIller.A popular theme for this podcast has been exploring the powerful unlock data has within different financial businesses. That’s particularly true for payroll data which is a more complicated thing to digitze than banking balance sheet and transaction data.For the past few weeks, we’v…
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How Greenlight and Mastercard build trust and market to Gen Z
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Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller. This episode with executives from Mastercard and Greenglight on building trust and marketing to Gen Z is part of a special podcast series where we explore the fascinating Gen Z deeper: their relationship with money, how they like to save, spend, and borrow money, their …
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Launching a card is such a core part of today’s financial services. Whether you’re an incumbent or a fintech, a card is likely a cornerstone product in your portfolio and an important contributor to your revenue.As the space has matured, firms have gotten better at partnering. That’s good, because you’ll need partners to launch a card. As fintech h…
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Designing a winning UI/UX for financial services
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Welcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.In this episode, I moderated a discussion between Olivia Mikkelsen, lead experience designer at Deloitte, and Ryan Geyer, the Chief Product Officer for Deloitte's Converge Banking suite. Together, we delved deep into the world of UI/UX and its pivotal role within the realm…
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How Bank of America helps Gen Z build responsible financial habits
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Welcome to the Tearsheet Podcast. I'm Tearsheet editor in chief, Zack Miller.This conversation with top executives at Bank of America is about building good financial habits for Gen Z, this episode is part of a special podcast series where we explore the fascinating Gen Z deeper: their relationship with money, how they like to save, spend, and borr…
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What the Plaid and Brex CTOs learned scaling teams, skills, products during years of hyper growth
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Welcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller. I’m joined today by the CTOs of Plaid and Brex.The successful fintechs that found early escape velocity did so by rapidly responding to their customers’ needs for complementary products and services. There are just a handful of companies that were able to do this – to go …
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How Draper and Kramer is using income and payroll data to upgrade its mortgage borrower experience
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It’s been a wild ride for mortgage lenders the past few years. With rates high, they’ve been primarily focusing on two things. The first is to cut costs – that can manifest in reduced headcounts, but mortgage lenders are also thinking about using technology smartly to do more with less. And for those lenders who’ve seen a cycle or two, they’re thin…
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Launching a card is such a core part of today’s financial services. Whether you’re an incumbent or a fintech, a card is likely – or will likely be – a cornerstone product in your portfolio and an important contributor to your revenue.What baffles me is that with all the new technology platforms, banking as s service, and experienced program manager…
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Customer expectations in a digital world with Deloitte's Jonathan Valenti
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Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.In this podcast, I welcome Jonathan Valenti, a principal with Deloitte Consulting, who leads an offering at Deloitte called Customer, Experience, and Marketing Strategy, particularly in the context of financial services.Jon shares insights on evolving customer expectatio…
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Looking deeper at mortgage demand and products with BMO's Tom Parrish
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Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.Uneven market conditions nationally, rate volatility, economic uncertainty, affordability challenges, limited inventory, and soaring home prices are rendering a difficult home buying and refinancing market for Americans. BMO’s published a survey that reflects this strong…
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