Podcasts from the Clinic Mastery team that will help you deliver amazing client experiences to grow your clinic. Build a health clinic that creates amazing experiences and outcomes for your clients, and gives you the skills and freedom as a business owner.
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Are you a Chiropractor or Physical Therapist working long hours, worrying about lower repayments, and missing out on quality time with your family? You can DOUBLE your income, without working more hours, by adding a gym to your practice. Clinic Gym Hybrid Solutions shares success stories, and how you can be on your way to freedom in as little as 6 months.
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I hope you find the podcast topics useful in growing and thriving your group practice. If you have a specific topic you would like me to discuss in an episode, I’d love for you to leave me a message at maureen@thegrouppracticeexchange.com. The goal of this podcast is to help practice owners learn ways to grow their practices. Hear about all the topics that related to group practice ownership. Hear other group practice owners talk about how they run their business. From start up to thriving, ...
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Episode 245 | Are Insurance Companies Taking Over Mental Health Practices? Here's What You Need to Know
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Have you ever wondered how the acquisition of mental health practices by insurance companies might affect your practice? In this episode, I dive into the trend of insurance companies acquiring mental health practices. I share insights on the implications of this trend for small independent practices, discussing potential impacts on patient choice, …
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Joel Friedlaender: AI's Impact on Healthcare, Innovative Leadership Strategies, and Team Retention | GYC Podcast E278
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Start your free 30-day trial of Allie: https://www.allieclinics.com/ Resources: https://www.cliniko.com/connected-apps/allie/ https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/ https://www.cliniko.com/tools/cost-of-practitioner-leaving/ https://www.cliniko.com/connected-apps/ Unlock the future of healthcare with our latest Grow Y…
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Episode 244 | Integrating Psychedelic-Assisted Therapy Into Your Practice with Christopher Brown
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Ever wondered how psychedelic-assisted therapy is reshaping mental health treatment? In this episode, I dove into the transformative realm of psychedelic-assisted therapy with the incredible Christopher Brown. As a social worker and military veteran, Christopher brought a wealth of knowledge from his transition from the VA to his own private practi…
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Daniel Gibbs: Revolutionise Clinic Operations with AI, Effective AI-Prompting, and Marketing Mastery | GYC Podcast E277
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Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenge…
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How Clinic Gym Owners Can Avoid Getting Screwed in Their Next Commercial Real Estate Deal - Colin Carr
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In this episode we’re welcoming Colin Carr. Colin is the Founder and CEO of CARR, a leading provider of commercial real estate services for healthcare tenants and buyers. Colin has dedicated the last 15 years specializing in commercial healthcare real estate. Today, he shares tons of tips for successfully navigating real estate deals and lease rene…
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Episode 243 | How to Instill Clinical Confidence in Your Therapists with Shannon Heers
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Have you ever wondered how to empower therapists in your group practice, especially those who are just starting out or are provisionally licensed? In this episode, I had the honor of chatting with Shannon Heers, an Approved Clinical Supervisor and founder of Firelight Supervision, about boosting the confidence of therapists. In our conversation, we…
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How Motivational Interviewing Can Improve Your Clinical Outcomes with Katie Hartlieb
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53:25
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Dr. Katie Hartlieb, the Professor and Program Director in the Functional Nutrition department at Parker University, joins us in this episode. Dr. Hartlieb shares her in-depth knowledge about Motivational Interviewing, a style of human-centered communication designed to empower someone to help them move forward in making positive changes. She explai…
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Episode 242 | All Things Medicare: Credentialing, Billing, and Audit Proof Documentation with Gabrielle Juliano-Villani
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Are you overwhelmed by the idea of taking Medicare in your group practice? You’re definitely not alone - so many group practice owners don’t accept Medicare because they’re confused about billing, CPT codes, Medicare documentation requirements, or need help streamlining their billing to maximize profits. That’s why in this episode, Gabrielle Julian…
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Episode 241 | What Does It Mean to Be a Visionary Group Practice Owner?
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Have you ever wondered what it takes to be a visionary leader in your group practice? In today’s episode, I dove into this very topic by sharing an article from the first issue of The Visionary magazine, our new quarterly magazine that's crafted specifically for us—the innovators and forward-thinkers of the mental health group practice world. As I …
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Leveraging Virtual Assistants for Practice Mastery with Dr. Julie Durnan
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In this episode we’re welcoming Dr. Julie Durnan, CEO and Founder of Ginger Desk, to explain the transformative impact of virtual assistants in healthcare. We’ll hear about how Ginger Desk is streamlining clinic operations and enhancing patient care by training virtual assistants to handle administrative burdens, allowing clinicians to focus on del…
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Michael Rizk: The Power of Vulnerability for Stronger Team Culture and Effective Feedback | GYC Podcast E276
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Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connection…
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Episode 240 | Leveraging Kolbe A™ Index for Enhanced Team Dynamics with Niki Ramirez
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Have you ever wondered how understanding your team's instinctive problem-solving styles could transform your leadership and enhance collaboration? In this episode, I had a conversation with Niki Ramirez from HR Answers about just that. We explored the Kolbe A™ Index and its impact on group practice leadership teams. Join our conversation to learn m…
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Jack O'Brien: Don't start a clinic, risks, pitfalls and priorities for clinic startups | GYC Podcast E275
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Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to le…
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Episode 239 | From Goals to Action: Structuring Leadership Meetings for Tangible Results
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Have you been diligently tracking metrics and setting goals for your practice, but are still stuck not seeing visible results? In today's episode I took a deep dive into how to actually get your team to take action to make progress toward your practice’s goals. Because success doesn’t come from setting goals or tracking metrics; it comes as the res…
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Episode 238 | Implementing The Accountability Equation™ with Abby Morgan
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Have you ever wondered what it looks like to tackle implementing accountability in a growing group practice? In this episode, I had a conversation with Abby Morgan, a fellow group practice owner who attended The Accountability Equation™ Accelerator in October. We dove deep into the complexities of instilling accountability within her expanding team…
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Michael Rizk: Run a Clinic Remotely, Master Team Culture, Co-consulting, and Productivity Hacks | GYC Podcast E274
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In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable c…
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Maximizing Healthcare Profits through Engaged Communities with Lee Kara Friedlander
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Today Josh is alongside Lee Kara Friedlander to examine the realm of online courses and communities within the healthcare and fitness industries. They share strategies for creating engaging content, building profitable online programs, and fostering a sense of belonging in digital spaces. The success stories of Amy Porterfield and Adriene Mishler a…
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Episode 237 | The First Steps to Accountability Mastery
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10:55
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Do you want to create a culture of accountability within your group practice, but not sure exactly where to start? In this episode, I share what true accountability looks like in your practice, and the first steps to take to begin setting up effective accountability practices. I explore how accountability is not just about keeping track of tasks, b…
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Advancing Chiropractic Services Through Virtual Assistants and Team Synergy with Dr. Allen Miner
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Dr. Allen Miner, the CEO of Chiro Match Makers, joins us in this episode. We’ll hear about strategic team building with Chiro Match Makers, the growing popularity of virtual chiropractic assistants, and how assessing different behavioral profiles can help you make staffing decisions in your practice. “The more you can specialize in what you like, t…
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Elevating the Healthcare Experience Using Responsive Virtual Services with Jenn Collins
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Today we’re welcoming Jenn Collins to discuss the integration of trust and technology in healthcare. We’ll talk about how remote reception services can enhance patient care by facilitating responsive communication and streamlining clinic management, along with the benefits and challenges of virtual receptionists and their impact on patient trust. “…
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Episode 236 | Why Your Outward Achievements Don’t Soothe Inner Emptiness with Kasey Compton
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Have you ever experienced a time when achieving success didn't lead to the fulfillment and joy you sought? In this episode, I have a heart-to-heart with Kasey Compton, a therapist, self-love advocate, and accomplished entrepreneur who has led four thriving businesses, propelling her mental health practice into multi-million-dollar territory. We cha…
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Innovative Approaches to Patient Loyalty and Online Engagement with Jon Morrison
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In this episode, marketing expert Jon Morrison joins us to discuss enhancing chiropractic practices with trust-building strategies and advanced technology. Jon is a Certified StoryBrand Guide at Get Clear Consulting, allowing him to give valuable insights on the integration of AI in website creation, the importance of clear online communication, an…
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Maximizing Clinic Gym Hybrid Success Through Automation with Rick Anderson
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Rick Anderson, an expert in automation, joins us today to delve into the transformative impact of automation and CRM systems on clinic gym hybrids. We’ll explore strategies for enhancing client experiences, streamlining operations, and boosting profit margins. The conversation also covers the critical role of structured scripts and frameworks in ma…
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Episode 235 | The Top 10 Mistakes That I've Made as a Group Practice Owner
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Have you ever wondered what mistakes you might be making in your group practice? I'm no stranger to the challenges that come with running a group practice. Trust me, I've made my fair share of blunders along the way. In this episode, I get real with you about some of the less glamorous sides of group practice ownership as I share the top ten mistak…
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Today we’ll be exploring some under-utilized tools that can help you in operating a successful clinic gym hybrid. Josh offers insider tips on equipment choices, such as the strategic use of flat screens and projectors for education and client engagement. He also emphasizes the importance of storage solutions and the convenience of wheeled storage r…
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Episode 234 | Transforming Out-of-Network Therapy Reimbursements with Mentaya
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Calculating insurance benefits and submitting insurance claims can often be a major pain point for both clients and group practice owners. But not anymore! I am so excited to share a new tool that I’ve been using to take this burden off our shoulders: Mentaya. In this episode, I had the pleasure of chatting with Christine Li, the founder and CEO of…
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The Art of Kettlebell Mastery and Life Optimization with Brett Jones
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In this episode, Brett Jones, Director of Education at StrongFirst, is back with us once again. He discusses the symbiotic relationship between trust, simplicity, and kettlebell mastery. He shares further insights on how kettlebell training mirrors life's challenges, emphasizing the significance of discipline and resilience. Our chat ranges from th…
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Episode 233 | Lead The Way In Group Practice Innovation as a Visionary
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Have you ever wondered what it takes to be a visionary leader in group practice? In this episode, I dive deep into the transformative power of visionary leadership in group practice. I walk you through the shift from being clinician-centric to becoming a visionary at the helm of your business, explore the hurdles you might face in staying true to y…
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From Physical Therapy to Tech-Driven Health Innovations with Frank Benedetto
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Today we’re welcoming Dr. Frank Benedetto, co-founder of the Honey Badger Project. He discusses his transition from a traditional physical therapist to a trailblazer in tech-driven hybrid and remote clinics. We learn about his personal journey, the evolution of patient care in the digital age, and his vision for revolutionizing healthcare through i…
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Mastering Minimalist Strength: A Journey with Kettlebell Expert Brett Jones
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In this episode, kettlebell expert Brett Jones shares his insights on minimalist strength training and the impact of kettlebells on fitness. He explores the historical evolution of kettlebell training, its role in building resilience and rehabilitating injuries, particularly the lower back, and the significance of the kettlebell snatch test. Brett …
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Tinashe Dune: From Financial Burden to Clinic for Good, and more | GYC Podcast E273
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In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially. We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst. Tune in to hear this inspiring…
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Sarah Morris: Signs of ADHD, creating a meaningful life, and more | GYC Podcast E272
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In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life. Tune in to ga…
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Episode 232 | Navigating Subpoenas and Testimony in Mental Health Care with Tracy Masiello
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Have you ever received a subpoena and weren’t quite sure how to handle it? In this episode, I had the pleasure of interviewing Dr. Tracy Masiello, a group practice owner and certified mediator, about handling subpoenas as a group practice owner. We discussed the importance of clear policies, procedures, and training for clinicians to effectively ma…
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Keeping Your Human Side Healthy with Emma Jack
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In this episode, physiotherapist Emma Jack discusses her personal journey with professional burnout and how it ignited her passion for coaching other clinicians. She highlights the power of joy, adventure, and dance as stress relievers, and shares her experiences with panic attacks and the comfort solo travel brought her. Emma also addresses the po…
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Focusing on Expertise and Client Experience
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32:36
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Does the thought of creating superb client experiences with minimal resources get you excited? This episode hammers home the significance of expertise in the clinic gym hybrid model. It's not about the fancy equipment or high-tech facilities, but rather your knowledge and ability to prescribe specific exercises based on clinical findings. Josh will…
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Episode 231 | Going Beyond Therapy [Rerelease]
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Have you ever considered expanding the services offered in your group practice beyond one-on-one counseling? Expanding services in a group practice can be a game-changer. In this rerelease episode, I discuss the benefits of doing just that - specifically offering CEs (Continuing Education) and/or training in the community. As a group practice owner…
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Episode 230 | Personalizing Benefits to Meet Employees’ Unique Needs with Courtenay Shipley
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19:48
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Have you ever wondered how to personalize retirement benefits for your employees? In this episode, I had the pleasure of chatting with Courtenay Shipley, a business retirement plan owner, about just that. We dive into different retirement plans like 401(k)s, IRAs, SIMPLE IRAs, and SEP IRAs, and discuss the importance of tailoring these plans to spe…
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Bridging the Gap between Chiropractic and Physical Therapy with Dr. Karlo Arciaga
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Dr. Karlo Arciaga, a seasoned physical therapist specializing in orthopedics, joins us this week. We’ll be covering things like the role of manual therapy and the influence of social media on patient expectations. Karlo also touches on the lack of standardized approaches in physical therapy and explores the challenges faced by chiropractic graduate…
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A Journey to Practice Freedom with Jamey Schrier
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In this episode, Jamey Schrier, a former physical therapy practitioner and current business owner, discusses his transformational journey to achieving business freedom. He shares his thoughts on avoiding common business pitfalls, understanding patient needs, and effective time management strategies. The conversation provides great tips for those lo…
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Episode 229 | Optimizing Your Team: Part-Time and Full-Time Therapist Considerations
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Have you been considering how you can effectively employ part-time and full-time clinicians in your practice? In this episode, I delve into the benefits and challenges of hiring part-time and full-time clinicians. I share my personal experience of starting my practice with part-time clinicians and how it has impacted work-life balance expectations.…
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Shawn Goldberg: Preventing Burnout at Work, Employee Assistance Program, and more | GYC Podcast E271
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In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology. They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on im…
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Episode 228 | Beyond Coverage: Exploring the Influence of Insurance Companies in Group Practices
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Have you ever wondered how insurance companies are impacting the mental health industry? In this episode, I dive into the influence of insurance companies in group practice. Insurance companies are moving away from paying based on the duration of therapy sessions and towards paying for the quality of care provided. This shift could potentially resu…
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This week, Josh talks about various strategies to enhance the experience in your chiropractic office. He highlights the significance of customer service, appointment accessibility, efficient communication, and a patient-centric approach. We’ll also explore the potential of AI and technology in revolutionizing the process. Josh discusses the importa…
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Scott Marcaccio: Scale Team and Culture, Emotional Mastery in Leadership, Myodetox, and more | GYC Podcast E270
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In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional inte…
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Fresh back from the Parker Seminar in Dallas, Texas, Josh takes us through what he observed at the event, such as how the clinic gym hybrid model is being increasingly adopted by health professionals. We’ll also debunk some myths around national certifications in the hiring process, and explore how on-the-job experience often holds more value. Late…
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Episode 227 | How Can You Differentiate Your Group Practice in a Crowded Marketplace?
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How can you make your group practice stand out in a crowded marketplace? In this episode, I dive into the importance of differentiation when it comes to marketing your practice and share my favorite insights from Mike Michalowicz's book, "Get Different". Small changes can make a big impact when it comes to marketing your practice. Here are the key …
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Personal Finance for Physiotherapists and Chiropractors with Robin Valadares
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We are alongside Robin Valadares in today’s episode. Robin is a physiotherapist, financial literacy educator, and creator of The Financially Fulfilled Physio. It is his goal to help physiotherapists and chiropractors alike learn about personal finance to make a gratifying, profitable practice. “We all hope it’s going to work out in the end, and we …
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Kevin DeGroot Talks About Where the Clinic Gym Hybrid Setup is Heading
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Kevin DeGroot is a full-time clinic owner and physical therapist working in the Denver area, and also runs a group for other physical therapists called The Uncaged Clinician. That’s where he offers business coaching and personal development to his colleagues to support them in growing their own businesses. This gives Kevin a significant degree of i…
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Episode 226 | The Role of Anti-Oppression in Group Practice Accountability with Dr. Nathalie Edmond
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Have you ever wondered how to effectively incorporate anti-oppression into your accountability practices? In this episode, Dr. Nathalie Edmond and I dive deep into this important topic. We discuss the significance of going beyond one-time trainings and integrating accountability into the very fabric of your practice. We also explore the challenges …
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How Design and Functionality Matter in Clinic Gym Hybrids with Meg and Nina of Articulate Design and Consulting
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This week we are joined by guests Meg and Nina of Articulate Design and Consulting. They are both physical therapists, and Meg currently owns her own space while Nina works at a prestigious clinic at the University of Toronto. Their careers have given them a deeper understanding of how design and functionality play into a clinic gym setting, giving…
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