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Interviews with successful loan originators, team members, branch managers and others with great ideas THAT WORK to share to help us all nurture and develop a success mindset. This is a show for Mortgage Industry pros looking to build a successful team. Irene brings almost 3 decades of experience in the industry to you and your team through this weekly podcast. Subscribe today and share with colleagues who would find value!
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Reality Ranglers Audio Comic

Branch Ellison and Jon Emm

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Follow the adventures of Meme-Rangler, Sirius B as he adventures to collect his bounties, with the help of his AI companions, Golden Apple, and Deep Portal One. Join us, as we work towards that positive future! We Welcome You to Join Us, Art Is Life. #RealityRanglers #Tyler #TheGame23
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A podcast for federal employees who are FedUp with non compliance and an unjust system, and who are FedUp with being constantly mistreated, misinformed, and or misrepresented. Hosted by a retired federal employee himself, who has been through it all, and who has helped many federal employees across this country, this podcast will talk about a wide range of common issues all federal employees continually face, in addition to giving federal employees a platform for their voices to be heard, an ...
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DTC Radio

DTC Radio

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Created as a way to bring theatre to your ears over the airwaves, DTC Radio is the latest branch of Distilled Theatre Company. Here you'll find brand new thrilling stories, chilling tales, and fantastic yarns written for the radio by award winning playwrights. For more information, you can "like" Distilled Theatre Company on Facebook and follow us on Twitter @DistilledTC.
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In this episode, I’m joined by Hamilton Lao, Business Development Rep for the Jin Mortgage Team, to explore how he’s turned “call reluctance” to “call acceptance” and is helping people everyday by building relationships. Hamilton shares his approach to building relationships and discovering the unique stories behind every client and colleague he me…
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In this special "Masterclass Compilation" episode of Loan Officer Team Training, I’ve gathered some of the most powerful and insightful moments from my conversations with four exceptional experts: René Rodriguez, Tyler Osby, Alyson Rixner, and Dr. Shad Helmstetter. Each segment is packed with actionable advice and strategies, covering topics like e…
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In this episode, we sit down with Kristin Wakeman, a dedicated advocate and candidate for Vice President of the NRLCA to discuss her campaign and plans for a more transparent and effective union. From updating the NRLCA Magazine to improving training for RCAs, Kristin is dedicated to ensuring that every member is equipped for success. Listen in to …
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In today's episode, we sit down with Bill Mea, a dedicated 26-year Rural Carrier with the USPS and a longstanding NRLCA union dues-paying member, who is now running for the position of President of the NRLCA. With over two decades as a local officer, Bill has dedicated his career to advocating for union members. In this candid campaign conversation…
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In this episode, I sit down with Ginger Bell to discuss the profound impact of using video to share knowledge and build a lasting legacy. Ginger and I explore how Loan Officers, Real Estate Agents, and professionals across industries can harness the power of video to educate, inspire, and connect with their audience and client base. We'll share pra…
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In today's episode, hear Tyler give us an update on his “Build a Fighting NALC” movement, including how many branches and state associations have passed open bargaining resolutions. In addition, Tyler and I talk about the lack of leadership and representation within the NALC, his mission statement, the interim coordinating committee that is being f…
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In this special episode of Loan Officer Team Training, I’m joined by my grandson, Aaron Christensen, to discuss Harmonies of Hope, an inspiring charity fundraising event benefiting the Grief Center of New Mexico. Aaron shares the heartfelt mission behind the event, which aims to provide support and resources to those coping with loss. We'll delve i…
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In today's episode, we welcome Rich Ray to the show as we delve into a wide range of topics crucial to every city letter carrier. From the Concerned Letter Carriers and Build a Fighting NALC movements, to unity, division, and the passion and anger driving change, we cover it all. We discuss critical issues such as heat and safety, the value of empl…
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In this heartfelt episode, I share the incredible story of Dr. Russell Teames, the man I genuinely credit for saving my quality of life and who just might save yours as well. We explore his groundbreaking work, his approach to patient care, and the lessons I've learned from my personal experience with him. Dr. Teames discusses his innovative techni…
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In this solo episode, I delve into "The Five Languages of Appreciation in the Workplace" and how understanding and implementing them can transform your team's dynamics. Drawing from the popular book, I explain each language of appreciation—words of affirmation, acts of service, tangible gifts, quality time, and physical touch—and provide practical …
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In this episode, I have an enlightening conversation with Youssef Abdelhalim about thriving in the ever-changing, cyclical loan industry. Youssef brings his wealth of knowledge and experience to discuss strategies for staying resilient and adaptable through market fluctuations. We’ll cover how to get out of a downward emotional spiral, build system…
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In this episode of Loan Officer Team Training, I guide you through the crucial steps of hiring a great Loan Partner. Drawing from my extensive experience as an Originator and Loan Officer Coach, I'll share the key qualities to look for, effective interview techniques, and tips for creating an onboarding process that sets your new team member up for…
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In this episode, I sit down with Glenn Geraci to explore the powerful impact of consistency on achieving success in the mortgage industry, and beyond. Glenn shares his expert insights and personal experiences on how maintaining consistent habits, practices, and communication can drive your team toward excellence. We'll discuss actionable strategies…
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“In America you can do just about anything you want to do (for a career), so you should love what you do!” Today's guest has had a profound impact on me and my family, and I’m excited to have him on the show. Roberto Monaco is an educator, coach, public speaker and a friend who’s got so much to share with each of you. We open up with the event that…
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In this episode, I'm joined by my son, Kenny Duford, to delve into the essentials of building a successful loan team. We'll share insights on the key roles that make up an effective team, how to ensure seamless communication and collaboration, and the strategies we've implemented to foster a culture of excellence. Whether you're just starting to bu…
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Striking a harmonious chord between academic rigor and a fulfilling personal existence is an undertaking that many find daunting. Yet, UT Tyler's own Noah Tew joins us, a beacon of balance, revealing his personal symphony of strategies that keeps his life in tune. With a 4.0 GPA under his belt and a role as both a graduate student and a teaching as…
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Today's guest, James Brennan, is an NRLCA dues-paying member and USPS Rural Carrier from the state of Michigan. Starting as a Rural Carrier Associate in April 2017, he became a regular Rural Carrier in November of 2020 and was elected as a steward in 2021. Since then, he has filed numerous grievances on contractual and disciplinary issues, successf…
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In today’s episode, we have a conversation regarding OPM Federal Disability Retirement with Erik Blowers (owner and managing attorney) and Rachel Klink (associate attorney) of IFW Law Group, a national law firm committed to providing the highest quality legal services for injured federal employees across the United States. With offices in both Char…
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When the road takes an unexpected turn, it's the grit and grace of individuals like Nathan Witt that remind us of our capacity to evolve. Join us as we unravel Nathan's remarkable transformation from a college dropout to an esteemed leader at UT Tyler. His journey is not just a tale of personal triumph but a testament to the power of community enga…
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Have you ever stood at life's crossroads, weighted by expectations and the unforeseen hurdles that dart across your path? My co-host, Garrett Polk, opens the floodgates to his personal saga, revealing the emotional resilience it took to aim for the title of first-generation college graduate amidst familial responsibilities and the poignant loss of …
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Embarking on this new adventure, Garrett and I, Nathan, found ourselves reflecting on our own twists and turns that led us back to college, each step a story of triumph over past dropouts and the powerful drive to make this second chance count. We've channeled this passion and determination into Roots to Branches, inviting you to discover the rich …
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In this exciting episode, I have the pleasure of hosting the incredible Valerie Saunders for a chat. We delve into the inner workings of the National Association of Mortgage Brokers, Valerie gives us an insider's perspective, sharing her experiences and insights with warmth and candor. We discuss the mission of NAMB, its impact on the industry, and…
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In this episode, we’ve got a fantastic episode for you! My guest is the amazing Michelle Berman, who's been doing wonders helping mortgage officers and real estate agents grow their brands using Instagram. We sit down and dive into Michelle's courses, where she shares her secret sauce on how to leverage the power of Instagram to its fullest. Michel…
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In today’s episode, City Letter Carrier and NALC activist, Tyler Vasseur, gives us an update regarding the “Build a Fighting NALC” movement (which revolves around open bargaining resolutions) including how much it has grown, and how many branches across the country are getting involved since our interview last month. We also have a thought-provokin…
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Welcome everyone to another exciting episode of Loan Officer Team Training! Today, we're thrilled to have the insightful Kevin Brierton with us. In this episode, Kevin shares his wealth of knowledge on overcoming obstacles in the loan industry. In the end, it’s about more than mortgage though, it’s all about personal growth. So grab your notepads, …
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In this episode of "Loan Officer Team Training," I have a super exciting chat with Luke from Angel AI. We dive deep into the incredible world of data and how it's transforming the mortgage industry and beyond. Luke shares the story behind Angel AI and how it is helping us serve our customers and clients better through the power of data. We also dis…
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In our latest episode, I had a great chat with the amazing Robert Fillyaw. Robert generously gave us an inside look at how his own team operates, sharing the systems and processes they've built to consistently succeed at a high level, even as they continue to grow. If you're looking to create a robust plan and implement effective processes in your …
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In our latest episode, I had the pleasure of chatting with the incredible Tammy Schneider. Tammy brings a wealth of experience to the table, and she shared her insights on how you, as a Loan Officer, can go from making your first hire to building out a full team. We're talking about creating the exact business and legacy YOU want, not just followin…
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In this episode host Irene Duford engages in a riveting conversation with guest Jen Conley. The pair delve into the common pitfalls that Loan Officers encounter, particularly the tendency to make inappropriate comparisons and overlook core business fundamentals. Jen highlights the importance of grounding decisions in factual data rather than person…
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Our guest today is a City Letter Carrier and active member of the NALC who is starting a movement revolving around open bargaining resolutions, open communication, transparency, and accountability with regards to our leadership within the NALC. Their main objective is to organize the membership and build a much stronger NALC, and one that will figh…
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In the episode of Loan Officer Team Training, host Irene Duford, along with guest Kenneth Duford, delve into practical strategies for loan officers to optimize their teams and partnerships. The discussion focuses on the importance of consistency in business operations, with an emphasis on the application of checklists to ensure that things happen t…
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My guest today, Dr. Robert Kustin, is the CEO of Fed-Hurt, which treats the injuries of all Federal Employees, and whose sole mission is to create the largest provider network to help and treat all federal employees, from hurt to help. In this important and informational episode, Dr. Kustin discusses his journey to helping injured federal employees…
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In this insightful episode of the Loan Officer Team Training Podcast, host Irene Duford is joined by special guest, Ginger Bell, an acclaimed entrepreneur and marketing expert. We delve into Ginger’s innovative theory of edu-marketing. Ginger shares her journey of building a successful company focused on helping business owners implement this uniqu…
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In this episode, we dive into the world of marketing with special guest Chelsea Gardner. Join Irene and Chelsea as they explore Chelsea's successful marketing business and share valuable tips for business owners looking to expand their presence on social media. From effective strategies to engaging content, this episode is packed with actionable ad…
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In this short, but necessary episode, I talk about what I consider to be an obstacle for all of us, that being the federal employee (ourselves), and I give a simple three-step process we can use to overcome that obstacle. We are all in this fight together, and we need to continue to not only support one another, but also light a fire under each oth…
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In this informational episode, we talk about our rights under OSHA (Occupational Safety & Health Administration) from code of federal regulations and the OSHA 300 log, to the OSHA fact sheet regarding whistleblower complaints under section 11(c) and even some of the ELM, (Employee & Labor Relations Manual), which applies to all postal employees, an…
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In this episode of the Loan Officer Team Training podcast, host Irene Duford is joined by guest Alyson Rixner to dive into their goal setting for 2024. Together, they emphasize the power of choosing your focus and outlook for the new year. With their expertise in the industry, Irene and Alyson discuss practical strategies to set attainable goals an…
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Our guest today is a 19-year-veteran City Letter Carrier and an NALC union dues paying member, and has held many positions within the NALC, from both a local branch and state level, and is currently an arbitration advocate. Hear our guest and I talk about the collusion and cronyism that takes place within our local branches, including the lack of t…
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This City Letter Carrier has always been advocating and fighting for their brothers and sisters, and because management was intimidated by how strong and knowledgeable of a steward they were, management messed with their pay, tried to put them on emergency placement, and even tried to casually assist during an election for stewards by having a stan…
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“The Money Comes With The Job When You Do The Right Things” In this episode of Loan Officer Team Training, hosted by Irene Duford with special guest Devin Dubuc, the focus is on "Leading More People with Passion." Devin shares his personal journey to mortgage team leadership, highlighting the importance of positivity and the positive impact your ac…
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Our guest today, who's a Rural Carrier from the state of Tennessee, talks about the many issues that revolve around the Rural Route Evaluation Compensation System (RRECS for short) such as route coverage percentage, CBU (cluster box units) issues, mapping issues, unscannable parcels versus door miscellaneous issues, and even the unrealistic and una…
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“We’re in business because of the people who give us business.” Irene Duford brings a solo message to any business leader across industries about the opportunity before you in the next month. We’re all in a thankful sort of spirit this time of year, and we need to ensure that our clients and customers know just how much we appreciate their business…
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Our guest today will share their story which details how management harassed and continuously mistreated them, and even retaliated / targeted them at some point, including facing pending termination. We will also be having a conversation regarding the Rural Route Evaluation Compensation System (RRECS for short) and how that is effecting rural carri…
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“The brain believes the programs it has that are strongest, it doesn’t make any difference whether they’re true or not.” I am passionate about successful self talk and every class I teach has it. Every person I coach learns about it because it is so impactful when we use the language of success. This week I checked off a bucket list item. I had my …
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In this episode we talk about mental illness and mental disorders stemming from having to work in a toxic and hostile work environment. We also address how we can file an OWCP stress claim regarding our mental illness and/or disorders, what's needed to do that, and other useful resources to combat the mistreatment from management and the toxic and …
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Our special guest today is Corey Walton, a City Letter Carrier who is well-known for his podcast and for helping the NALC members. We will be getting both personal and educational in this interview, and not only will you learn something you didn’t know about Corey, but you will hear him talk about some issues that a lot of us go through, including …
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Picking back up where we left off with our guest from last week, Kenny and I talk passive aggressiveness and other issues regarding the USPS and management. We also get into some union talk as well, and talk about the consolidation of offices and the making of hubs across this country. If you enjoyed part one of this interview with Kenny, come fini…
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In this episode, I'm joined by Valerie Saunders, President of NAMB (National Association of Mortgage Brokers). Valerie is a dynamic individual and a self-described "overachieving volunteer". We discuss her own career journey, as well as the many things NAMB offers its members and the industry at large. If you want to attend NAMB Focus 2024 this Jan…
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Our guest today, who was in both the United States Marine Corps and the United States Army, has a very in-depth perspective regarding the USPS, as he started his career as a TE with the USPS, worked his way through to other crafts and unions (including management) and was involved with and/or learned the contracts of the NALC, APWU, NPMHU, NAPS, an…
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In this solo episode, we discuss contacting your past clients to ensure they’re not JUST past clients, but current and future clients as well as endless sources of referrals. We start discussing the quarterly method and the best ways to frame the conversation. We also discuss the necessity of ASKING for the referral, remember the client is always o…
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