Best William Auten Podcasts (2024)

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Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes 59:27

2h ago59:27

59:27

Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new technologies like…

1
Episode #44 - Adjusting to AI: The New Frontier in Claim Management 50:27

14d ago50:27

50:27

Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims. https://www.linkedin.com/in/luisarturodiaz/ https://www.gobeyondroadmap.com/ In this episode, they explore the transformative impact of artificial intelligence on the insurance claims process. Luis intro…

1
Episode #43 - Balancing Tech and Touch: The Heart of Claims 54:09

28d ago54:09

54:09

In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience with a loss. Cha…

1
Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges 53:47

1M ago53:47

53:47

In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also covers the 'duty to…

1
Episode #41 - Deciphering Damages: A Comprehensive Guide to Claim Settlements 43:38

2M ago43:38

43:38

Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims. To read more on the topic of determining the value…

1
Episode #40 - Unpacking Negligence - Key Concepts in Liability and Insurance Claims 49:50

2M ago49:50

49:50

Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict liability. Disco…

1
Episode #39 - Policy and Practice: Depreciation of Labor 58:01

3M ago58:01

58:01

Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insights from Deprecia…

1
Episode #38 - Rising Tides, Rising Challenges: Beyond the Floodline 50:45

3M ago50:45

50:45

In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in the context of hi…

1
Episode #37: Clarity in Contracts: A Claims Adjuster's Guide 1:08:15

4M ago1:08:15

1:08:15

Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer obligations. T…

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Episode #36: From Ancient Egyptians to Modern Claims: The Leap Year Impact on Insurance 42:25

4M ago42:25

42:25

In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects of policy effec…

1
Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims 50:25

5M ago50:25

50:25

In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powered by AI. There …

1
Episode #34: Treat Yo-self 39:58

5M ago39:58

39:58

In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yourself. Learn m…

1
Episode #33 - Mastering Statement Taking in Claims Adjusting 55:41

6M ago55:41

55:41

In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s …

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Episode #32 - Beyond Bad Faith: Mastering Claims with the Unfair Practices Act 43:05

6M ago43:05

43:05

Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode, we’ll discuss the nuances and complexities that insurance adjusters face, especially concerning bad faith lawsuits and adhering to the Unfair Claims Practices Act. Learn more about our services at Auten Clai…

1
Episode #31 - Holiday Law - Unwrapping Santa's Legal Challenges with Donna Meehan 28:21

7M ago28:21

28:21

In this holiday episode of our podcast, we undertake fascinating discussion on legal matters with a sprinkle of holiday whimsy. Join our hosts, Chantal and William, as they navigate the world of closed captioning before welcoming a special guest, Donna Meehan, a distinguished partner at Cosmich, Simmons & Brown, PLLC in Jackson, Mississippi. Learn …

1
Episode #30 - From Snark to Synergy - A Guide to Respectful Claims Handling 47:40

7M ago47:40

47:40

In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion, inspired by a colleague’s email about a conversation between an agent and an adjuster, focuses on essential skills in the insurance industry. Learn more about our services at Auten Claims and gain insights fr…

1
Episode #29 - Stuffing, Stress, and Self-Care: A Claims Adjuster's Thanksgiving 18:24

8M ago18:24

18:24

Join us for this heartfelt and insightful podcast episode that discusses the unique experiences of insurance adjusters during the Thanksgiving season. In this special Thanksgiving edition, hosts Bill and Chantal share their personal stories and challenges of working on this family-centric holiday. They explore the balancing act of managing work res…

1
Episode #28 - Subrogation Simplified: Navigating Claims and Demands 49:16

8M ago49:16

49:16

"Subrogation Simplified" is part of our podcast series designed to foster education and dialogue among professionals across the insurance industry. With a special focus on claim professionals, we aim to explore the various facets of insurance to enlighten, inform, and provoke thoughtful discussions. Learn more about our services at Auten Claims and…

1
Episode #27 - Leaves, Rain, and Nuts: Fall Insurance Insights 43:01

8M ago43:01

43:01

Welcome to the The Art of Adjusting® podcast, where your hosts Bill Auten and Chantal Roberts take you on a journey through the fascinating world of insurance claims. In this episode, we're diving headfirst into the autumn season and how it can have a significant impact on insurance claims. Learn more about our services at Auten Claims and gain ins…

1
Episode #26 - Demystifying MIST: Navigating Minor Impact Claims with Expert Insight 34:12

9M ago34:12

34:12

We are thrilled to announce the rebranding of your favorite source of insurance wisdom: the Daily Claims Podcast is now becoming "The Art of Adjusting® Podcast" (TAoA). With a fresh new look and name, TAoA aims to continue enlightening its audience with the depth and intricacies of the insurance claims industry. Learn more about our services at Aut…

1
Episode #25 - The Adjuster's Journey: A Deep Dive into the Life and Challenges of an Independent Adjuster 28:31

11M ago28:31

28:31

Embark on a behind-the-scenes journey into the life of an independent adjuster. This episode unravels the essence of their role, the unique challenges faced daily, and the rewards that come with it. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal…

1
Episode #24 - Navigating Business Income Claims for Claims Professionals 21:47

11M ago21:47

21:47

Welcome to Episode 24 of "The Daily Claims Podcast" In this enlightening episode, we embark on a focused journey into two pivotal scenarios that shape business income claims. If you're a claims expert seeking clarity on these intricate aspects, this episode is your compass to skillful navigation. Learn more about our services at Auten Claims and ga…

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Episode #23 - Coverage with Steve Frattare - ROR's, Non-waivers and DJ Actions 25:11

1y ago25:11

25:11

In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments. Learn more about our services at Auten Claims and gain insights from …

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Episode #22 - From Community Organizer to Claims Adjuster Steve Frattare's Remarkable Career - Part 1 26:41

1y ago26:41

26:41

Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part 1 of a two-part series. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjust…

1
Episode #21 - Decoding Insurance Policies Key Considerations for Claim Adjusters 32:13

1y ago32:13

32:13

Welcome to "Decoding Insurance Policies: Key Considerations for Claim Adjusters," the podcast that dives deep into the world of insurance policies and equips claim adjusters with essential knowledge and insights. In each episode, we unravel the complexities of insurance policies, exploring the fine print, clauses, and provisions that can make or br…

1
Episode #20 - The Art of Investigation 37:58

1y ago37:58

37:58

In this educational episode, we delve deep into the art of investigation and explore the intricate process of uncovering the truth in liability claims. Join us as we unravel the strategies, techniques, and ethical considerations in conducting thorough investigations. Learn more about our services at Auten Claims and gain insights from CMR Consultin…

1
Episode #19 - The Claims Process: Handling Insured Entities and Attorneys 30:17

1y ago30:17

30:17

Welcome to "The Claims Process: Handling Insured Entities and Attorneys," a podcast that provides valuable insights and strategies for understanding and successfully managing the claims process. Whether you are dealing with an insured entity or an attorney, this podcast will equip you with the knowledge and tools to navigate the complex world of in…

1
Episode #18 - Gen Z: Attracting The Next Generation to the Insurance Industry 23:40

1y ago23:40

23:40

In this episode, we explore our recent blog post, which examines how insurance companies can prepare for the rise of Gen Z professionals. As Baby Boomers retire and Gen Xers hold key positions, understanding and adapting to Gen Z individuals' unique traits and expectations is crucial for long-term success. Learn more about our services at Auten Cla…

1
Episode #17 - Hurricane Ian - Are Commercial Claims For You? 11:53

2y ago11:53

11:53

We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears to be widespread and severe. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Ad…

1
Episode #16 - Drones for Claims Adjusters 19:47

2y ago19:47

19:47

Today we are "flying solo" in our discussion of drone usage for claims adjusting. Drones have grown immensly in thier popularity, but there are dangers associated with drone operation. Additionally, you must be certified with the FAA to use a drone for commercial purposes. Learn more about our services at Auten Claims and gain insights from CMR Con…

1
Episode #15 - Depreciation Debate with Chantal Roberts - Part 2 of 2 27:01

2y ago27:01

27:01

Here is Part 2 of our depreciation discussion, where we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. If you missed Part 1, check out Episode #14! Clic…

1
Episode #14 - Depreciation Debate with Chantal Roberts - Part 1 of 2 26:14

2y ago26:14

26:14

In this episode, we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. Stay tuned for Part 2 of this interesting discussion! Click here For more information…

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Episode #13 - Bad Faith Landmines with Kevin Quinley - Part 2 of 2 37:31

2y ago37:31

37:31

Today is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 pr…

1
Episode #12 - Bad Faith Landmines with Kevin Quinley - Part 1 of 2 36:56

2y ago36:56

36:56

Today is the first part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 pre…

1
Episode #11 - Advice For New And Aspiring Adjusters 46:57

2y ago46:57

46:57

Today we’ll be talking with Barry Zalma and Chantal Roberts. Barry Zalma is an internationally recognized expert on insurance, claims, handling insurance, coverage, insurance fraud, and insurance bad faith. He has more than 53 years of practical insurance claims experience as a claims person and insurance coverage lawyer to serve those facing an in…

1
Episode #10 - Cows, Carpenters and Canines 16:34

2y ago16:34

16:34

So today is story time! I'll be talking about a farmer, two carpenters, and a bull and how all those individuals and animals relate to dog bite claims in New York state. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Ad…

1
Episode #9 - They All Want Experience! 21:23

2y ago21:23

21:23

One of the most common complaints I get from new or aspiring adjusters is that every time they look at a job listing, it says they need experience. This is common, even for entry-level jobs! Many job postings also state that a Bachelor’s degree is required. So, how do you overcome these challenges if you don’t have any job experience as a claims ad…

1
Episode #8 - Where Do I Start? 31:30

2y ago31:30

31:30

Today's episode focuses on two of the most common questions from social media regarding how to become an adjuster. The first question is “Where do I start?” and the second is “How can I find a mentor?” Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chan…

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Episode #7 - ROR's and Non-waivers with Chantal Roberts 55:38

2y ago55:38

55:38

Here is another episode covering all lines of insurance. We talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. This recording was derived from our Clubhouse episode on July 12, 2022, where we discussed all things related to waiver, estoppel, non-waiver agreements, and reservation of rights letters (RORs) Learn mor…

1
Episode #6 - Mentorship in Claims 23:26

2y ago23:26

23:26

We’ll call this episode topic an “All-Lines” subject. Today we’ll talk about mentorship in the claims business. Whether you are a new or an experienced adjuster, you might know something that the person sitting next to you does not yet. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. A…

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Episode #5 - How Versatile is Xactimate? 23:07

2y ago23:07

23:07

Today's episode is property claims and more specifically we talk about Xactimate. This estimating platform is often compared to Simsol and Symbility, and many building estimating gurus feel that Xactimate is not appropriate for certain complex losses. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CM…

1
Episode #4 - Workers Compensation in the News 14:48

2y ago14:48

14:48

In this episode, you will hear our hot take on recent news stories about workers’ compensation insurance. The first one is a proposed New York state law causing a bit of a dust-up in Albany. The proposed legislation provides additional benefits for milder injuries and makes an injured worker's ability to seek additional benefits easier. Learn more …

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Episode #3 - Liability Claims - Why use an IA? 29:01

2y ago29:01

29:01

Centralized claims operations are commonplace in today's insurance market. Insurance carriers tend to utilize independent agencies. These independent agencies are strewn across a large geographical area. Most often, this area is larger than the insurance company can staff. Since independent agents are covering this immense territory, it only makes …

1
Episode #2 - AOBs and Auto Fraud 16:10

2y ago16:10

16:10

Today we talk about Assignment of Benefits Agreements, commonly referred to as an AOB. They are used across automobile and property claims and it is a first-party property agreement with a vendor. An AOB allows a policyholder to assign the benefits that they would normally get under their insurance policy to a third party. This allows that third pa…

1
Episode #1 - Video recording adjusters in Florida 23:57

2y ago23:57

23:57

In this episode, we'll talk about a Florida decision that allows policyholders to make video recordings of insurance adjusters as they inspect the damage to their property. If you're an adjuster, how would you feel about a policyholder walking around recording every move you make? Why would they do this? What should you do if they pull out a camera…

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