Artwork

Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

CX Show: Conversations on Customer Experience

Share
 

Manage series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
  continue reading

22 episodes

Artwork
iconShare
 
Manage series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
  continue reading

22 episodes

כל הפרקים

×
 
C
CX Show: Conversations on Customer Experience
CX Show: Conversations on Customer Experience podcast artwork
 
In this episode of the CX Show, we talk to Scott Tannen, Founder & CEO of Boll & Branch, about customer experience and how he's been able to grow the company by placing the customer and the company's ethical practices front and center. We also discuss Boll & Branch's first physical retail location and how they're bringing the digital experience to brick and mortar.…
 
C
CX Show: Conversations on Customer Experience
CX Show: Conversations on Customer Experience podcast artwork
 
In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do. Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.…
 
C
CX Show: Conversations on Customer Experience
CX Show: Conversations on Customer Experience podcast artwork
 
In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.…
 
C
CX Show: Conversations on Customer Experience
CX Show: Conversations on Customer Experience podcast artwork
 
SaleMove Co-Founder and COO, Justin DiPietro talks about Artificial Intelligence and a framework for how companies should leverage conversation AI to rollout chatbots. Justin also takes a step back to provide an explanation of AI and discusses where the technology is today.
 
C
CX Show: Conversations on Customer Experience
CX Show: Conversations on Customer Experience podcast artwork
 
SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org. To learn more about SaleMove, visit bit.ly/2mjjX7H…
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide

Listen to this show while you explore
Play