Artwork

Content provided by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Why David Sakimoto at GitLab Pushes for ABM for Customer Success

46:19
 
Share
 

Manage episode 378924361 series 2828523
Content provided by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

David Sakimoto (VP of Customer Success at Gitlab) joined the ABM Done Right Podcast to discuss:
1. The state of customer success in most organizations -- what are they doing right, where are they getting it wrong, and where do challenges exist.
2. Why many customer success teams struggle to keep VP and C-suite engagement after the deal is closed and where the process, conversation, and experience gaps lie that are keeping teams from retaining and expanding key accounts.
3. Why he's pushing for ABM for customer success and what his vision is on how it would help his team retain and expand key accounts.
4. The account-based enablement that would help his teams improve the experiences they deliver to the human buyers in the accounts they want to protect and expand?

  continue reading

92 episodes

Artwork
iconShare
 
Manage episode 378924361 series 2828523
Content provided by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

David Sakimoto (VP of Customer Success at Gitlab) joined the ABM Done Right Podcast to discuss:
1. The state of customer success in most organizations -- what are they doing right, where are they getting it wrong, and where do challenges exist.
2. Why many customer success teams struggle to keep VP and C-suite engagement after the deal is closed and where the process, conversation, and experience gaps lie that are keeping teams from retaining and expanding key accounts.
3. Why he's pushing for ABM for customer success and what his vision is on how it would help his team retain and expand key accounts.
4. The account-based enablement that would help his teams improve the experiences they deliver to the human buyers in the accounts they want to protect and expand?

  continue reading

92 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide