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Provide Excellent Service
Manage episode 408327524 series 3564265
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Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to hear how she’s created a culture of service excellence within her team. Hear how Donna transforms customers into loyal fans and learn the three tactics she employs to apply consistent and exceptional service delivery.
This episode addresses questions such as:
- How can practicing reward and recognition for employees positively impact the customer experience?
- How can customer survey results be used to deliver real-time solutions?
- How can leaders empower their employees to tackle challenges and find innovative solutions?
Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Vulnerability is at the Heart of Service Excellence, Service Recovery That Knocks it Out of the Park, Service Excellence: Always Behaviors That Increase Performance Metrics
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