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Setting Expectations for Communications Tools - Episode 58
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Internal communications channels have changed substantially over the past 20 years. We’ve gone from phone calls and intra-office memos to emails, texts, group messaging like Slack, internal e-newsletters, and video conferencing – not to mention tools like Google Docs and Workfront with ancillary messaging capabilities.
Without guidance from firm leadership on which channel should be used for what, you’re at risk for a lot of miscommunication. One person may think the best place to note a deadline change is in the group chat on Zoom, while another was expecting an email and now the project’s in jeopardy. In this episode, we break down best practices for using and managing internal communication channels.
Highlights
- How to create internal communications channel guidelines
- Assigning levels of importance and/or urgency to each channel
- The importance of consistency
- Making peace with people preferring a different channel than you would have picked
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