Year End Special 2023 Asia InsurTech podcast

32:45

Artificial intelligence is starting to play a powerful role in transforming the insurance industry, especially in how companies operate behind the scenes and connect with clients. While many insurers are still catching up to other parts of financial services, they are beginning to use AI to improve productivity, speed up processes, and support employees—particularly in areas like underwriting, customer service, and agent training. However, deeply rooted legacy systems and a cautious approach to change continue to slow the pace of progress. The real challenge lies in reimagining old processes, not just automating them, and doing so in a way that builds trust and value for clients. At the same time, AI is opening new doors to rethink client engagement in a traditionally low-touch industry. In this episode of the Asia InsurTech Podcast, we explore how artificial intelligence is reshaping the insurance industry through a thoughtful conversation with Aneesh Chaudhry, Chief Data and Analytics Officer at Sun Life Asia. Aneesh shares how the industry is embracing AI, not just to improve internal operations like underwriting and policy processing, but also to enhance client experiences. He explains that while insurance may not have the daily customer touchpoints of banking, AI is helping bridge that gap by enabling smarter, faster, and more personalized services—from using GenAI to train rookie advisors to gamifying financial literacy for young customers. The post EP 242 – How Can AI Help You Get Better Insurance? – Aneesh Chaudhry – Chief Data & Analytics Officer, Sun Life Asia appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 241 – How Does AI Help Create the Best Insurance Policy for You? – Amit Boni – CEO of Ensuredit 40:55

5 weeks ago40:55

40:55

The insurance industry is at a turning point, driven by the rapid advancement of artificial intelligence and digital technology. Traditional models of risk assessment and product creation can be slow and often fail to address the unique needs of individuals and businesses. Generative AI is changing this by enabling insurers to develop products faster, target micro-segments more effectively, and create policies that better match specific risks. By analyzing vast amounts of data, AI can refine underwriting processes, personalize offerings, and reduce the cost of serving customers. This shift not only enhances efficiency but also makes insurance more accessible and relevant to a wider range of consumers. In this episode of the Asia InsurTech Podcast, Amit Boni, CEO of Ensuredit breaks down precisely how generative AI is transforming insurance product creation, making it faster and more precise through micro-segmentation. He challenges the industry’s existing approach, arguing that AI can unlock hyper-personalized policies and better risk assessment, ultimately reducing costs and improving accessibility. From AI-powered customer interactions to embedded insurance that adapts to real-time events—like offering event cancellation coverage when booking flights to a concert—Amit reveals how technology is reshaping the insurance landscape. The post EP 241 – How Does AI Help Create the Best Insurance Policy for You? – Amit Boni – CEO of Ensuredit appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 240 – Is Life Insurance in Australia Ready to Embrace the Future? – Peter Tilocca – NobleOak 31:21

7 weeks ago31:21

31:21

In this episode of the Asia InsurTech Podcast, Peter Tilocca, Head of Underwriting at NobleOak Insurance, dives into the transformative innovations reshaping the underwriting landscape. From digital tools becoming the baseline to the vast potential of wearable data, Peter highlights how technology and data are streamlining risk assessment and enhancing customer experiences. He emphasizes the need for ethical AI usage and smarter risk segmentation, moving away from outdated practices like mandatory medical exams. Wearables, gamification, and non-traditional data sources such as socio-economic factors are proving to be game-changers in improving affordability and personalization in life insurance. Peter also discusses the importance of balancing innovation with stable risk management. With climate impacts and real-time data shaping the industry, he advocates for collaboration with InsurTech startups to address life insurance challenges. Drawing on his work with InsurTech Australia, Peter shares how flexible roadmaps, AI ethics committees, and a customer-focused mindset can help insurers embrace new opportunities while maintaining responsibility. The post EP 240 – Is Life Insurance in Australia Ready to Embrace the Future? – Peter Tilocca – NobleOak appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 239 – Is Generative AI Revolutionizing Insurance for Underserved Communities in India? – Dhirendra Mahyavanshi – Turtlemint 28:57

9 weeks ago28:57

28:57

The Asia InsurTech Podcast recently welcomed back Dhirendra Mahyavanshi, co-founder of Turtlemint, to discuss the transformative journey of his company and the InsurTech industry at large. We spoke about how the evolution of InsurTech is reshaping the way insurance and financial services are accessed and delivered, particularly in underserved markets. Technology has become a key driver of innovation, enabling companies to address gaps in distribution, personalization, and engagement. By leveraging artificial intelligence and embedded insurance models, businesses are creating frictionless experiences that reach consumers in tier-three and tier-four markets. Small-ticket insurance products are becoming entry points for financial inclusion, allowing first-time buyers to build trust and graduate to more comprehensive coverage and services. This approach not only improves access but also enhances consumer awareness about risk management and financial planning. Content and data-driven strategies are at the heart of this transformation. Hyper-localized, multi-lingual content ensures relevance for diverse audiences, while AI-powered tools streamline operations, reduce costs, and enable highly personalized customer interactions. The integration of additional financial products, such as mutual funds and loans, complements insurance offerings, creating a holistic ecosystem for consumers. As regulatory frameworks evolve, the challenge lies in balancing compliance with innovation to unlock the full potential of these technologies, making financial services more inclusive and efficient for all. The post EP 239 – Is Generative AI Revolutionizing Insurance for Underserved Communities in India? – Dhirendra Mahyavanshi – Turtlemint appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 238 – How Is Generative AI Making Life Insurance More Accessible? – Satishwar Balakrishnan – Bandhan Life Insurance 36:04

11 weeks ago36:04

36:04

The insurance industry is on the brink of a technological revolution, and Satishwar Balakrishnan, Managing Director and CEO of Bandhan Life Insurance, is at the forefront of this transformation. In this episode, Satishwar shares how generative AI is reshaping life insurance by enabling hyper-personalized customer experiences and supercharging advisor productivity. By acting as a co-pilot, AI allows advisors to provide tailored solutions, anticipate customer needs, and even calculate policy adjustments in real time—all while maintaining the human touch. This isn’t just about better service; it’s about breaking barriers, particularly for India’s vast self-employed population, a segment traditionally underserved due to underwriting challenges. Through data-driven innovation, Bandhan Life is rewriting the rules of insurance, catering to a growing class of freelancers and entrepreneurs who are redefining work itself. But it’s not just about customers; AI is revolutionizing the workplace, too. From assisting internal collaboration to streamlining complex tasks, AI is proving to be a powerful ally, not a replacement. Satishwar debunks the myth that technology eliminates jobs, emphasizing instead how it amplifies human potential, enabling organizations to scale like never before. As India embraces a startup boom and self-employment rises, Bandhan Life is using AI to meet the evolving needs of its customers while making insurance more accessible, efficient, and inclusive. The post EP 238 – How Is Generative AI Making Life Insurance More Accessible? – Satishwar Balakrishnan – Bandhan Life Insurance appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 237 – Is Australia Building the Future of Global Insurance? – Simone Dossetor – CEO of InsurTech Australia 30:43

15 weeks ago30:43

30:43

Australia’s InsurTech scene is a hotbed for innovation. Simone Dossetor, CEO of InsurTech Australia, sheds light on why the country’s collaborative culture and global outlook make it an ideal place for InsurTech startups to thrive. With a single national regulatory framework, InsurTechs can efficiently scale and test new ideas in a manageable environment before expanding globally. Add to this Australia’s diversity—fueled by international talent from its renowned universities—and the result is a dynamic ecosystem that fosters creativity and cross-border collaborations. While Australia serves as a perfect launchpad for innovative solutions, the road to scaling globally demands a strong commercial lens and strategic partnerships. With InsurTech Australia acting as a connector between startups and industry giants, the ecosystem not only accelerates innovation but also addresses challenges like integrating emerging technologies and expanding into untapped sectors like climate tech and health tech. The future of Australia’a InsurTech ecosystem lies in its ability to expand into adjacent sectors like climate tech, property tech, and health tech, leveraging innovation to meet evolving challenges. With a growing focus on efficiency and value chain improvements, Australia’s streamlined regulatory framework, diverse talent pool, and robust infrastructure make it an ideal testing ground for new products and ideas, which can then be scaled and adapted for global markets. The post EP 237 – Is Australia Building the Future of Global Insurance? – Simone Dossetor – CEO of InsurTech Australia appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 236 – Will Embedded Insurance Change How We Buy Protection Forever? – Nigel Fellowes-Freeman – Kanopi 31:45

21 weeks ago31:45

31:45

In this episode of the Asia InsurTech Podcast, we explore how embedded insurance is transforming the insurance industry with Nigel Fellowes-Freeman, the CEO of Kanopi. Embedded insurance simplifies the buying process by offering tailored coverage directly within products or services consumers already use, eliminating the confusion of traditional insurance purchases. Nigel highlights how businesses can benefit from embedding insurance by boosting customer engagement, generating new revenue streams, and offering personalized, relevant coverage in real time. Though the technical challenges are significant, the convenience and value this model offers to both consumers and companies are undeniable. Nigel also delves into the future of the insurance landscape, where embedded insurance could help close the growing global protection gap. As more services adopt embedded insurance, more consumers will gain access to coverage, especially in underserved markets. While brokers won’t be replaced, their role will evolve from selling transactional policies to providing expert advice on complex insurance needs. With embedded insurance, the shift toward more integrated, data-driven solutions is reshaping how insurance is delivered, opening up new opportunities for both businesses and consumers alike. The post EP 236 – Will Embedded Insurance Change How We Buy Protection Forever? – Nigel Fellowes-Freeman – Kanopi appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 235 – Pivoting Under Pressure Could Be the Secret to Startup Success – Tetiana George – Curium 32:43

24 weeks ago32:43

32:43

In this episode of the Asia InsurTech Podcast, we dive deep into the entrepreneurial journey of Tetiana George, co-founder and CEO of Curium. Tetiana opens up about the challenges of fundraising and why she chose to walk away from investors who offered terms she found restrictive. Instead of being held back by “handcuffs” that limited her vision, Tetiana pivoted Curium by listening to its target market and focusing on compliance automation, a key area that industry players were eager for but hadn’t fully articulated. This decisive move enabled Curium to stay nimble, build a solution that small insurers and brokers could easily adopt, and ultimately secure a more strategic partnership that aligns with Curium’s long-term goals. Tetiana’s approach to leadership is equally bold—she’s built a fast-moving, lean team where everyone, regardless of title, contributes to the company’s growth. By fostering a culture of autonomy and deep listening to both customers and employees, Curium has become a compliance powerhouse, with plans to expand globally. In this episode, Tetiana shares hard-earned lessons on staying true to your vision, avoiding bad investor deals, and the critical importance of adapting quickly to market signals. The post EP 235 – Pivoting Under Pressure Could Be the Secret to Startup Success – Tetiana George – Curium appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 234 – How Generative AI Is Reshaping the Insurance Industry – Julien Condamines – Novo AI 31:07

26 weeks ago31:07

31:07

In this episode, we dive into the challenges and opportunities facing the insurance industry with Julien Condamines, co-Founder and Chief Strategy Officer at Novo AI. Julien believes there is an urgent need for change, and he highlights the growing gap between claims payments and premiums, driven by inefficiencies and many other factors. He also believes that outdated technology, particularly in claims processing, is creating operational bottlenecks and holding insurers back from achieving higher productivity and profitability. Julien explains how AI, specifically generative AI, can help redefine the claims value chain and improve operational efficiency. Rather than replacing jobs, AI has the potential to enhance the workforce by automating repetitive tasks, allowing teams to focus on higher-value work. He stresses the importance of shifting the focus from digital distribution to operational optimization, helping insurers streamline processes, increase accuracy, and tackle fraud. The key takeaway is that by embracing AI-driven solutions, the insurance industry can improve both customer experiences and internal operations. The post EP 234 – How Generative AI Is Reshaping the Insurance Industry – Julien Condamines – Novo AI appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 233 – How Insurance Provides a Critical Safety Net for Families and Businesses – Ronak Shah – CEO QBE Singapore 36:19

29 weeks ago36:19

36:19

In this episode of the Asia InsurTech Podcast, Ronak Shah, CEO of QBE Singapore, shares his 20+ years of experience in the insurance industry, shedding light on its significant impact on people’s lives. He emphasizes how insurance provides a critical safety net, protecting individuals and families during life’s most challenging moments. Ronak’s personal story of stumbling into the industry and staying because of its far-reaching effects highlights how essential and often under appreciated insurance is. He also discusses the importance of SMEs in Southeast Asia, which make up 99% of businesses in Singapore, and how they are often underserved and underinsured. This presents both a challenge and a significant opportunity for the insurance industry. Ronak also delves into the evolving role of technology, particularly artificial intelligence, in insurance. While AI can streamline processes and enhance productivity, especially in areas like underwriting and claims, Ronak stresses that it is meant to augment rather than replace human roles. He also emphasizes the need for empathy and human connection in the industry, especially when dealing with claims and customer service. Finally, he discusses the Singaporean government’s critical role in fostering innovation and long-term planning, making Singapore a global hub for insurance and financial services. The post EP 233 – How Insurance Provides a Critical Safety Net for Families and Businesses – Ronak Shah – CEO QBE Singapore appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 232 – Navigating Unique Challenges and Opportunities in the Asian Insurance Market – Jeff Heine – Chief Revenue Officer, Novidea 36:08

37 weeks ago36:08

36:08

“I do think AI is going to start to play a bigger and bigger role. Because I think it’s just naturally something, when you start to think about opportunities we talked about with data, AI can be used to produce data, so injecting that within business processes where it could take over some mundane tests, […] The post EP 232 – Navigating Unique Challenges and Opportunities in the Asian Insurance Market – Jeff Heine – Chief Revenue Officer, Novidea appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 231 – Global Expansion: Data-Driven Local Strategies for Sales Excellence – Yamini Bhat – co-Founder and the CEO of Vymo 32:09

43 weeks ago32:09

32:09

In this episode of the Asia InsurTech Podcast, we sat down with Yamini Bhat, co-founder and CEO of Vymo, to discuss the intricacies of global expansion and the strategic insights she has gained from growing Vymo. Yamini highlighted the critical importance of localizing business strategies to fit different markets, from Japan’s preference for small, highly […] The post EP 231 – Global Expansion: Data-Driven Local Strategies for Sales Excellence – Yamini Bhat – co-Founder and the CEO of Vymo appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 230 – The Convergence of InsurTech and FinTech: Making Insurance Invisible – Anthony Lee – co-Founder and CEO of LydiaAI 37:56

47 weeks ago37:56

37:56

“I feel like there’s a convergence going on. And that’s, that’s with InsurTech and FinTech. And what’s being left behind in the world of InsurTech is increasingly, in my view, core systems, a new generation of core systems. But everything else, like when you talk about embedded insurance, it’s becoming part of embedded finance. And […] The post EP 230 – The Convergence of InsurTech and FinTech: Making Insurance Invisible – Anthony Lee – co-Founder and CEO of LydiaAI appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 229 – From Legacy to Leading Edge: Transparent, Affordable and Flexible Item-by-Item Insurance – Katherine Clayton – co-Founder and CEO of Peachii Insurance 28:54

48 weeks ago28:54

28:54

“So we’re getting great conversion rates on eligible items. And we’re just in that period. Now. We’re moving to convert those customers to paid customers. So I’ll keep you posted on what that looks like. But really, I mean, honestly, you know, when you launch something, you go, this is going to be crickets. I […] The post EP 229 – From Legacy to Leading Edge: Transparent, Affordable and Flexible Item-by-Item Insurance – Katherine Clayton – co-Founder and CEO of Peachii Insurance appeared first on Asia InsurTech Podcast .…

Asia InsurTech Podcast

1
EP 228 – Building Meaningful Health Scores: Understanding Health in the Digital Age – Peter Ohnemus – President and CEO of dacadoo 35:10

50 weeks ago35:10