Go offline with the Player FM app!
He Happens to Be Sighted: How Working as an Aira Agent and Now the Customer Experience Operations analyst is Changing His Perceptions - Meet Ryan Bresnahan
Manage episode 235210925 series 2133994
In this Job Insightsepisode, we are talking to Ryan Bresnahan, Customer Experience Operations analyst. Ryan is sighted and works for Aira Tech Corporation, a company that connects people who are blind or low vision to a trained professional agent who is dedicated to further enhancing their everyday experience.
Ryan joined Aira nearly 4 years ago and was introduced to the Blindness Community, in which he did not know much about. Through examining his own preconceived ideas of people with disabilities, Ryan has grown a new understanding of how society can sweep aside people who are not the ‘standard’ and how his Aira experience is enhancing his perceptions and opening his eyes to the possibilities that he and his Aira team can bring about in changing attitudes and perceptions.
Ryan sits at the crossroads of Aira Agents, Aira Explorers and the team of developers and evaluates the efficiencies and practices to ensure that they are delivering the best service to the consumers.
Ryan talks about his journey through education, his music, teaching and how he arrived at Aira.
As a sighted person working for a company that is aimed at assisting the Blindness Community, Ryan talks about how agents are getting connected with the Blindness Community and what qualities makes a good Aira Agent.
500 episodes
Manage episode 235210925 series 2133994
In this Job Insightsepisode, we are talking to Ryan Bresnahan, Customer Experience Operations analyst. Ryan is sighted and works for Aira Tech Corporation, a company that connects people who are blind or low vision to a trained professional agent who is dedicated to further enhancing their everyday experience.
Ryan joined Aira nearly 4 years ago and was introduced to the Blindness Community, in which he did not know much about. Through examining his own preconceived ideas of people with disabilities, Ryan has grown a new understanding of how society can sweep aside people who are not the ‘standard’ and how his Aira experience is enhancing his perceptions and opening his eyes to the possibilities that he and his Aira team can bring about in changing attitudes and perceptions.
Ryan sits at the crossroads of Aira Agents, Aira Explorers and the team of developers and evaluates the efficiencies and practices to ensure that they are delivering the best service to the consumers.
Ryan talks about his journey through education, his music, teaching and how he arrived at Aira.
As a sighted person working for a company that is aimed at assisting the Blindness Community, Ryan talks about how agents are getting connected with the Blindness Community and what qualities makes a good Aira Agent.
500 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.