Salesforce: Using a Storytelling Approach to Podcast w/ Michael Rivo

Brands That Podcast

In this episode, we talk to Michael Rivo, director of Salesforce Studios, about their incredibly produced show, Blazing Trails, and how they use podcasting to grow their brand.

Tune in to learn more about Salesforce crafted its flagship show, how they built a network of shows for different audiences, how they work with their PR team to repurpose podcast content, and so much more.

Guest-at-a-Glance

Name: Michael Rivo

What he does: Director of Salesforce Studio and host of Blazing Trails

Connect with him: LinkedIn

Key Takeaways

It all comes down to creating content that brings value to the listeners.

The focus of the Blazing Trails podcast is to create content that helps people be better at work. In large organizations, it’s easy to fall into the mentality of thinking about yourself first and falling back on those company talking points. But Michael says it’s important, particularly in an intimate medium like podcasting, to have those conversations be really authentic and centered around how they’re going to help the listener.

Take a newsroom approach to planning podcast content.

One way the Salesforce team puts episodes together is by topic. They come together as a team, discuss what’s happening in the world, what’s most important, what’s top of mind for their listeners, and then figure out who would be the most interesting person they can bring to cover that topic. Then, they ask themselves, “Who at Salesforce is really tackling this issue? And how can we bring those people together?” It’s a very organic approach.

Get your leadership team involved in the podcast.

Provide your team a vehicle to have exciting conversations with thought leaders in their space. This will help you expand your network, bring value to the show, and helps foster relationships inside the organization. Salesforce connects directly with their SVPs and leaders in the company, presents them with a podcast topic, and asks who from outside the organization they would want to have a conversation with about that topic. It gives them a say in the content.

If you’re going to use your podcast for product announcements, make sure there’s a story behind it.

Don’t just think of it as an announcement. Really think about the why. Why is this coming out now? What’s important about it? What does this mean for a listener in another company? Explain the reasoning and story behind the product vs. just how they would use it. You can also bring on guests who believe in the mission of the product, use it regularly, and can talk about how it benefits them.

Podcasts are the perfect medium for brands to employ storytelling.

In most other marketing situations, you have a few seconds or minutes to grab your audience’s attention. Whether that be with a tweet, a 5-minute blog post, or a short 60-second video. The constraint of other marketing channels is they make it hard to have in-depth conversations. With podcasting, you’re able to be in someone’s ear for 45 minutes and really tell a story from start to finish.

Think about your podcast like a Thanksgiving dinner.

From one recording (i.e. Thanksgiving meal), there are so many other pieces of content (i.e. dishes) you can create to increase the number of touchpoints you have with your audience. Blog posts, embedded audio clips, audiograms, LinkedIn posts, Twitter threads. And now, with all those pieces of content, you’re better able to see and track the ROI of the podcast. Treat each episode as a content generation center point.

Podcasting is a pretty level playing field.

Nothing is stopping you from creating a top-level show. Particularly with remote interviews, you can now bring on guests from all over the world. All you need is a strong brand identity, compelling copy, a unique hook, and an interesting guest list. Anyone can do it. You just need to be willing to put in the work and be consistent with it long enough to really build an audience.

Successful podcast hosts are not afraid to show their personalities.

Your host doesn’t have to be a performer, but they do need to understand they’re creating an intimate relationship with the listener. They should approach it from a journalistic standpoint where they can be really authentic with their personality and are comfortable speaking and facilitating conversations.

Interview prep is key.

As a host, you need to take a couple of hours to prepare for each interview. You should be comfortable with the topics, the materials, and the guest’s background, and you need to come up with a strong set of questions to guide the conversation. But with the right prep, you’ll also be able to deviate from your list of questions and have a real conversation. Think about yourself as a stand-in for the audience.

Less is more when it comes to creating a podcast network.

You should only consider adding new shows to your network if the audiences you’re trying to reach really are so different that they need separate shows for each. Michael believes in the less is more approach. There are only so many shows that your ideal listener is going to have in regular rotation. So your best bet is to build up your singular feed and use series or seasons to separate out topics rather than asking them to subscribe to yet another show.