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Building a Customer-Centric Culture: Empowering Employees to Drive Service Excellence
Manage episode 366583148 series 2930326
Content provided by Maria Melfa & Jocelyn Allen, Maria Melfa, and Jocelyn Allen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Melfa & Jocelyn Allen, Maria Melfa, and Jocelyn Allen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.
75 episodes
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Manage episode 366583148 series 2930326
Content provided by Maria Melfa & Jocelyn Allen, Maria Melfa, and Jocelyn Allen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Melfa & Jocelyn Allen, Maria Melfa, and Jocelyn Allen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.
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Similar to Bring Out the Talent: A Learning and Development Podcast
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
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…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
An archive of each full weekday episode of the award-winning program presented by Bruce Whitfield.
…
continue reading
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…
continue reading
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