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Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'

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Manage episode 349172721 series 3235472
Content provided by Gerry Scullion and This is HCD - Human Centered Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gerry Scullion and This is HCD - Human Centered Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.

It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!

If you like what we do at This is HCD and want to help us - there are a few things you can do;

  1. Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
  2. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

113 episodes

Artwork
iconShare
 
Manage episode 349172721 series 3235472
Content provided by Gerry Scullion and This is HCD - Human Centered Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gerry Scullion and This is HCD - Human Centered Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.

It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!

If you like what we do at This is HCD and want to help us - there are a few things you can do;

  1. Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
  2. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

113 episodes

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