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Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty

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Manage episode 304690506 series 1435186
Content provided by Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."

Topics include:

-Shep's number 1 business measurement leaders should be monitoring

-Why loyalty programs don't always drive loyalty

-Technology driven personalization vs the human touch

-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)

  continue reading

100 episodes

Artwork
iconShare
 
Manage episode 304690506 series 1435186
Content provided by Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."

Topics include:

-Shep's number 1 business measurement leaders should be monitoring

-Why loyalty programs don't always drive loyalty

-Technology driven personalization vs the human touch

-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)

  continue reading

100 episodes

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