Ep. 84: Deb Denure, Humana

CCW Digital: A Customer Service Online Platform

Deb Denure highlights some crucial techniques that are implemented within her team: "One of those foundational principles that we teach and that we transfer is this notion of a purposeful pause and to take sort of a little brain break so we can refocus and help gather or gain the next steps or gain momentum, what to do next. That is something that we work with the staff on, on a regular basis. That's something that my team and the learning group really goes at and sets this notion that we make the difference."