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Ep 10: Joey Coleman
Manage episode 418138989 series 3532799
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Joey Coleman, a customer and employee experience expert, emphasizes the importance of lasting relationships with customers and employees. He introduces the eight phases of patient-chiropractor relationships, stressing personalized experiences and employee engagement. With Dr. Ray Foxworth, they discuss strategies for enhancing both customer and employee experiences, adapting to changing expectations, and leveraging technology.
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