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Improving all domains of outcomes using the Pulse Program with Korby Miller
Manage episode 410640883 series 2801472
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Korby Miller, MS, CPXP
Vice President of Experience, Safety and Quality Operations
Prisma Health
Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a
decade of progressive leadership at some of the largest health systems in the nation.
Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma
Health – the largest health system in South Carolina, serving 1.5 million distinct patients
with 18 acute and specialty hospitals and one of the nation’s largest medical groups.
Korby has developed and implemented patient experience systems at scale that have led to
industry-leading improvement and sustained outcomes across the continuum of care. Most
notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an
improvement of nearly 30 percentile ranking points during the height of the pandemic when
national performance was declining and hospital performance has improved 3x the amount
of the national average. She also leads Prisma Health’s total learning and improvement
system, the Pulse Program, that enables all team members to manage all domains of
outcomes within their daily work. Over the past year, Prisma Health has achieved
significant improvement in experience, safety, quality and cost, while also improving team
member engagement.
Korby has an extensive coaching and performance improvement background influencing
work design. She has authored work on provider-nurse rounding practices and their impact
on safety and experience outcomes. Korby fundamentally believes in two core tenants –
that experience leads to trust and trust leads to better health outcomes, and that work
should be designed with teams and patients, not for them. She is deeply committed to
streamlining the work of experience, safety and quality by designing workflows from the
front-line and patient perspectives.
Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain
Health in its fully integrated model for managing safety, quality and experience functions.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
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